Also Corey and crew from Moving Bros were wonderful. Efficient, respectful of my Belongings and all the while having a great attitude . Also perfect packers, taking care that nothing would shift or even damaged. Will certainly call on them for any moving needs.Eva D.
Customer Reviews for Westover Exxon
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Super fast service!George D.
El cliente no dejó un comentario.Rachel G.
Shout out to Virgil and the guys for being experts and being friendlyMara L.
Very friendly people to meet and work with.Kevin M.
El cliente no dejó un comentario.david C.
El cliente no dejó un comentario.Cynthia F.
El cliente no dejó un comentario.Janice C.
For a start you could have them fill up the tank. Who wants to begin their journey at the pumps? They marked it at 1/4 of a tank, but it was less. Do you know how hard it is to plan out your trip so that when you return it it has a 1/4 tank in it? I drove it around longer than I needed just to try and get some of my gas money back. I finally returned it with 5/8 of a tank. As far as the cleanliness; the passenger's floorboard was COVERED in mud. There was mud spots on the hand hold too. The driver's side window had a dried drip hanging down from what I assume was the remains of someone's attempt at spitting a loogie out of the window... The seats are uncomfortable and the ride was bumby as hell. Maybe the fact that it had just under 72,000 miles on it had something to do with that. You lost a customer with this one. I'll gladly pay a little for a clean, filled up, low mileage Penske. Bye now.Aaron H.
El cliente no dejó un comentario.DUANE P.
El cliente no dejó un comentario.Karen R.
Everything went well. Zach was great!Steven H.
My UHaul had a bad battery and Westover Exxon staff swapped it out quickly at my location. Great job!Jeff H.
El cliente no dejó un comentario.Janice C.
The inside drivers side floor was muddy by was no problem. The only thing I think could be improved on a company level is the charge per mile that you charge. I realize there is upkeep that is required on all the vehicles but even at $.25 per mile that would cover the regular maintenance required on the vehicle. Example is 5000 mile oil change. At 5000 miles @ $.25 would net you $1250. I don't know of any oil changes costing that much. That is just an example. The $.69 is way over priced and seems to be to the point of gouging the customer. Just my thoughtsKevin B.
El cliente no dejó un comentario.Mark W.
This location did very well! Friendly, and nice. I expect nothing less from the fine state of WVLeonard S.
The guy at the front desk was very friendly. I wish I could remember his name. But I would recommend this location for uhaul anytime!emily W.
Everyone was wonderful and friendlyCheryl N.
El cliente no dejó un comentario.Rebekah T.
El cliente no dejó un comentario.ANNA R.
El cliente no dejó un comentario.Adam S.
El cliente no dejó un comentario.Deana K.
El cliente no dejó un comentario.Johna D.
This location is fantastic. Best in town.Ty D.
Front Desk person is arrogant, he is very rude.. don't how to talk with customer politely.Rohithreddy K.
El cliente no dejó un comentario.Karen M B.
El cliente no dejó un comentario.DENIS C.
It took almost 2 hours to get the code for the box. Then upon return I travelled 15 miles and the app was charging me for 115. Then it turned a 19.95 local rental into 89.95. I will not ever recommend the use of the 24/7 truck share.BARBARA G.
El cliente no dejó un comentario.Ronald M.
No improvement needed! Service was excellent.Julie W.
El cliente no dejó un comentario.Ruth H.
No issues with the uhaul, but the moving company booked through uhaul canceled the night before our move. TerribleKeith M.
Customer service Website is absolutely horrible. It took almost an hour for me to get my uhaul. The rep inside said that uhaul took control over my order and wasn't able to assist me. why can't the verification process happen when you register? That why you not waiting for customer service to verify your information, which by the way I got hung up on 6 times by customer service. Then the call back number still put me on hold. It's lucky you guys don't have much competition over wise I'm not sure why anyone would use your service. The truck was awful. The AC shut off when driving up a hill, it was extremely dirty, and just overall a crappy vehicle to drive. I used to drive box trucks so I understand that it's not gonna be a great ride, but my goodness it was so dirty with cigarette butts in the cup holder. Not to mention how lose the steering was. I mean y'all really don't take covid seriously because it obviously wasn't clean. And your customer service sucks. Definitely will seek other options next time. Absolutely terrible experience.Anthony F.
It was quick and easy. The fellow was polite and efficient.MARK K.
Location was fine but the online check in process was a nightmare your app/process was a real pain asking for information at location with no notice I'm glad i was able to do last minute.William S.
It was too expensive. I only needed the truck for 4 hours & it cost me $108. There are too many hidden fees & this was a local move - so about 10 miles altogether. I should not have had to pay so much extra for mileage on top of everything else.Sheri K.
Easy in and out for a local pick upRobert Charles S.
El cliente no dejó un comentario.Samantha B.
Fast courteous service.WAYNE ARTHUR C.
Ask if rope or blankets or other supplies are needed. Not their fault as I also forgot to ask. They were efficient with very quick checkout. Would definitely recommend.ROBIN K.
El cliente no dejó un comentario.Jeanette R.
El cliente no dejó un comentario.Kim S.
El cliente no dejó un comentario.Brandon C.
El cliente no dejó un comentario.Len D.
Staff did a great jobMichael D.
Very accommodating and friendly.TAMERA E.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.Robert H.
Everything was great other than the online checkout (auto shop was closed at the time of checkout). The checkout link doesn't work on mobile phones if the user has previously disabled location or camera access. I had to download a new browser and allow permissions to get the checkout to work. It was a paindale M.
Uhaul's ease of rental process is why I'm a returning customer. Thank you for making renting easy.Stephen B.
The staff was really friendly. Checking in and checking out was very efficient. The Uhaul van was pretty dirty and smelled really bad.Deon K.
The guys at Westover are awesome! Friendly, helpful, efficient.WILLIAM S.
I was quoted $53 or so and was charged a $20 fee for not filling out a electronic form I wasn't told about.JERRY B.
Great experience. Easy to pick up and return.Eleanor G.
The van had mud in the main cargo area, as well as, the floor mats up front.Courtney R.
El cliente no dejó un comentario.Kathy P.
Quick and easy pick up.DANIEL L.
Virgil and Zack were great! Easy to work with and very helpful. Will use them again.CTL E.
There was a dolly cart left in the uhaul when we picked it up, so we left it when we dropped it off. But just wanted to say that! Everything else was good!Timothy I.
Customer relations was very friendly, they were also very helpful in helping with needed information to suit my needs. Thanks again.DAVID C.
El cliente no dejó un comentario.Grant O.
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.ROSE W.
I had initially made the reservation for a Tuesday then had a medical emergency had to change it to Thursday, they were understanding and helped with that. When I had first called, virgil had told me it was 20.00 a day, free mileage up to 10 miles then .69 cents per mile there after for an 8ft pickup truck I only needed for about 4 hours. I arrived thursday and my card company would not allow that, however they would allow a ten ft box truck. I asked would it be the same price mileage free up to 10 miles, was told yes, so I said that's great and excepted it. I was never told about a deposit of 100.00, but I understand why they do that. I received my truck and only went 6 miles. Got my receipt and looked at it and was charged for the 6 miles so I was confused as to why. Again Virgil said I had up to 10 miles. I also took a picture of the mileage when I left to record it. I called the very next morning and the uhaul manager was rude and said well he made a mistake, that's not my fault, that's what I was quoted therefore should have not been charged. I felt the manager just wanted me off the phone. I feel if you are quoted something it should be honored regardless! The manager just didnt want to give me my money back. I have made a complaint and also explained that Virgil needs coaching on quoting rates. I mean its 4 dollars and some change but still it's the principal. I do want my money back!billy T.
For the second time in providing you feedback about my experience with renting a Uhaul at this location. The inside cab of the Uhaul was not clean. Especially, in the middle of a pandemic you would expect the cab to be wiped down and disinfected. My previous rentals over the past month were fine but I was providing feedback to Uhaul about this issue and they ended up charging me for a cleaning. I wasn't the one who caused it to not be clean. It looks like a lack of ongoing maintenance by the Uhaul provider. I expect a full refund of $25 for the cleaning fee.Mark B.
El cliente no dejó un comentario.JOHNNA T.
El cliente no dejó un comentario.Josh A.
El cliente no dejó un comentario.Steven C.
We was charged twice for our rental.JOHN H.
Answer the phone, return calls, have someone in the office during hours of operation.Kent T.
El cliente no dejó un comentario.KEITH D.
They do account for miles before they bring the Uhual from down the road. While pulling out I noticed there was an extra mile on my truck vs. what the contract/agreement showed. This was a little disappointing and I felt they could account for miles after they get the truck from the offsite location. It was nothing to fret over at the time as it was a mile, however I did feel like I gave them an extra buck for getting my truck from where they chose to store it. Also, mobile pickup still caused me to go into the store and my truck was not on site allowing me to complete the mobile pick up. My wife is 34 weeks pregnant with twins, I had hoped to avoid going inside anywhere during the pandemic for her safety. I think uhual can do better with their mobile pick up.COLE D.
Truck was dirty. It didnt look like it had been cleaned and the back had a small pile of gravel. Truck was due for maintenance with engine noise. They messed up and over charged me for my rental.Christopher F.
El cliente no dejó un comentario.Al Mahanad A.
El cliente no dejó un comentario.Gregory P.
Very helpful staffJohn L.
drop off process was not easy. Need to simplify.Robert P.
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Kenneth W.
El cliente no dejó un comentario.keith M.
El cliente no dejó un comentario.David R.
Everything worked out great, super simple, user friendly phone check in and out make the process quick and convenient.Grayson M.
the drop off app wouldn't share our location so we had to call. Customer service was very friendly and helpful though.Daniel M.
No issuesGarett C.
El cliente no dejó un comentario.Adalyn K.
The truck we rented smelled like sour milk! It's pretty bad when you have to stop somewhere and buy an air freshener for a vehicle that's suppose to be clean! After we dropped it off we still smelled like the truck! I'm very dissatisfied!SUE T.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.Sean C.
El cliente no dejó un comentario.Michael G.
I was treated very well. The agent, who took care of me was considerate and friendly. The phone number listed for his business was not correct. I will rent from U-Haul if the need arises again.norbert K.
Great customer service!Donna C.
El cliente no dejó un comentario.Bethany C.
El cliente no dejó un comentario.Thomas T.
Rental was excellent. Very nice pickup truck,I had signed up on the computer so signing out the truck was quick. The truck was ready when I got there at 8 am. The employees were courteous and friendly. Having a truck I knew I could depend on made my work that day a lot better.Francis A.
To improve service, deliver all the items ordered. I reserved, in addition to the truck, an appliance dolly and a dozen furniture pads. These items were not provided. Removing the charge from my bill does not help a 61 year old woman move a chest freezer down a flight of 16 stairs. VERY disappointed.Venus W.
Wasn't actually half a tank in truck was a bit under the half line.Benjamin S.
There is no dolly for rented as requested.Paratchata B.
El cliente no dejó un comentario.THOMAS N.