Customer Reviews for Westerville Ace Hardware
(U-Haul Neighborhood Dealer)

254 reviews

1220 County Line Rd   Westerville, OH 43081

(614) 898-9181

Office Hours

  • Mon-Sat: 8 am–8 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(614) 898-9181

1220 County Line Rd
Westerville, OH 43081

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–8 pm
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Location was good U-Haul didn’t communicate as much as I would have liked

Kristal Burley 
Rating:
5.0

Customer did not leave a comment.

Anil Katta 
Rating:
5.0

Customer did not leave a comment.

Cody Huffman 
Rating:
5.0

Great customer service

TOM SUSSI 
Rating:
4.0

There was no gas cap and the engine light came on 15 minutes into the rental.

Natalie South 
Rating:
5.0

Customer did not leave a comment.

William Ferencak 
Rating:
5.0

The location was great and the employee of Ace Hardware was very helpful and fast. I was on my way quickly. She also completed my return a few hours later. My easiest uhaul experience ever.

Scott Dunfee 
Rating:
5.0

Customer did not leave a comment.

Kim Chan 
Rating:
5.0

Customer did not leave a comment.

Dana Watts 
Rating:
5.0

Excellent experience. I went to the wrong location initially and even the other employees were very kind and helpful. I’ve never been inside an ACE store before but after this, I’ll look at shopping there.

Sierra White 
Rating:
1.0

No dro lp box at night our key vehicle and locked door at request represantirve. Location called said be 100 I told the unusual relresamtive told me lick vechile. The usual trick was struggling to get up 35 miles so vechile needs metanice done on it

JAMES HILL 
Rating:
3.0

The Ace team hard a hard time accessing the UHaul booking software. It was an inconvenient pick up and drop off.

John Lyell 
Rating:
5.0

Good experience overall

Kevin Schwarz 
Rating:
5.0

Customer did not leave a comment.

Carol A Nash 
Rating:
3.0

The vehicle's service engine light came on and it ran poorly. Aside from that, this rental was as expected.

Charles Morris 
Rating:
5.0

Customer did not leave a comment.

Alta Callis 
Rating:
5.0

Customer did not leave a comment.

JOHN GABRIEL 
Rating:
5.0

Customer did not leave a comment.

Ken Magas 
Rating:
5.0

Very helpful service; reserving a cargo van for me instead of my having to take time away from unloading a malfunctioning minivan and second vehicle to reload the rented van on the evening of our move.

TERESA HARTING 
Rating:
5.0

Customer did not leave a comment.

Randall Davis 
Rating:
2.0

I was not notified that the truck was no longer parked at this location. Their lot was being re-sealed, so they moved the truck to an alternate location; which I had to walk to. I checked in digitally, but then was FORCED to check in again with Paul at the location. But first I had to wait 30 minutes for Paul to come back from break. What part of skipping the line is this? Then I had to walk back to the truck's new location. They knew I had a reservation! They knew my info. They could have easily emailed texted me and told me their new location. Check in took over an hour OF MY TIME & MY RENTAL TIME. Unacceptable.

MARTHA Gutches 
Rating:
5.0

Customer did not leave a comment.

Genevieve Roberts 
Rating:
5.0

The location is fine. I was charged a $30 insurance fee from Uhaul which I had declined. The location said I must now contact Uhaul directly.

Chris Cox 
Rating:
4.0

Customer did not leave a comment.

Brad Campbell 
Rating:
5.0

Great and efficient staff. Check in and out were extremely easy and quick.

Michael O'Toole 
Rating:
4.0

Customer did not leave a comment.

Andy Neri 
Rating:
5.0

How smooth and convenient this location was.

Michael Zimmer 
Rating:
5.0

Customer did not leave a comment.

NATHAN SMITH 
Rating:
5.0

Staff were extremely kind and helpful, made the whole pickup/drop-off quick and easy.

Rachel Modzelewski 
Rating:
5.0

Eric, Paul and Dominic provided exceptional customer service. The vehicle was clean with a full tank and ran well. I didn’t know Ace Hardware rented U Haul trucks and for less than the ‘big box’ locations. I’ll remember going forward. Thanks for being where you are, as you are!

EARL KING 
Rating:
5.0

The furniture dolly was dusty and needed cleaning with a damp rag before using it in our house. It worked fine.

KIM ANSON 
Rating:
5.0

ACE was fantastic to work with renting the truck. Great company 👍🏼

Joe Kremer 
Rating:
5.0

Customer did not leave a comment.

LINDSAY STEVENSON 
Rating:
5.0

Customer did not leave a comment.

Chris McLain 
Rating:
5.0

I was a little irritated because i had to order it online, however, the process was easy. Then when i got there, the man that waited in me was sooooo kind & answered my questions, which meant that the one i ordered online was bigger than i needed. He was so helpful in making the change & the van was brand new. Great experience!!

Diana Kutschbach 
Rating:
5.0

Great customer service. Very organized. Kind. Friendly. Excellent experience!

Thomas Ryan 
Rating:
5.0

Customer did not leave a comment.

Frank Carlo 
Rating:
5.0

Excellent experience regarding pickup of truck and the overall process was painless.

Sanjeev Singh 
Rating:
5.0

Customer did not leave a comment.

Michael Kuhn 
Rating:
5.0

Customer did not leave a comment.

Brian Adams 
Rating:
4.0

Customer did not leave a comment.

Douglas Grinstead 
Rating:
5.0

Customer did not leave a comment.

Kelly Fite 
Rating:
3.0

All of the employees were friendly and happy to help customers, however I question the level of training they received. For example, the young man (teen) that helped me sign out the rental van did not know what kind of gasoline the vehicle required and did not send me off with all of the blankets I requested and paid deposit on. There were issues with either the software or the computer system the employees had to use, both when I reserved the rental van and when I signed out the rental. This was no fault of their own. The incorrect instructions for releasing the parking break were posted on the dashboard.

Heidi George 
Rating:
5.0

Customer did not leave a comment.

Andrew Neri 
Rating:
5.0

Very good service. The person I worked with was exceptional

William Rhodes 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Mann 
Rating:
5.0

Customer did not leave a comment.

Nicholas Mitevski 
Rating:
3.0

Make the drop off process better understood by employees so they can explain it to customers. When utilizing an online reservation service for storage units, please be sure to check that the storage unit is actually available at the location chosen. This was not my experience and it’s made me not want to use your services again as it caused a major issue for me as I moved out of an apartment.

TIMOTHY MARTIN 
Rating:
3.0

Online instructions did not match in store requirements

Victoria Mitchem 
Rating:
5.0

Customer did not leave a comment.

Rebecca Irwin 
Rating:
5.0

Customer did not leave a comment.

Gena Poydras 
Rating:
4.0

Customer did not leave a comment.

Michael Ryan 
Rating:
4.0

Customer did not leave a comment.

Steven Morgan 
Rating:
5.0

Very nice experience. The employees were friendly, accommodating, and helpful. We would use their service again.

Steve Butler 
Rating:
5.0

Customer did not leave a comment.

Robert Kolanko 
Rating:
5.0

Customer did not leave a comment.

Scott Roth 
Rating:
5.0

Customer did not leave a comment.

William Suttle 
Rating:
5.0

A great rental experience. Vehicle I used had less than 1000 miles on it, was clean and was easy to maneuver. Staff at ACE Hardware were courteous and friendly.

Mary Manning-Blazey 
Rating:
5.0

The only issue is that the furniture dolly was missing and we didn't know until we got to our move location. We tried to use the other one that was with the truck, but without straps, we couldn't use it and really needed the appliance one. I will have to contact uhaul to get it refunded.

Brad Kinkade 
Rating:
5.0

Customer did not leave a comment.

Abdulmuti Saleh 
Rating:
4.0

Customer did not leave a comment.

James Beilstein 
Rating:
5.0

Person at the counter very cordial and helpful. Truck overall was clean & ready to go. I failed to remember the mileage charge tacked on upon return, which did increase the rental charge. But all went well.

Lois Valdez 
Rating:
5.0

Good guys working to get it right! Thans

David Shuster 
Rating:
5.0

Customer did not leave a comment.

Amber Ostrom 
Rating:
4.0

Customer did not leave a comment.

Ken McNeil 
Rating:
5.0

Thanks !

Danyelle Brown 
Rating:
5.0

Terrific!

Jonathan Shishko 
Rating:
5.0

Customer did not leave a comment.

Cynthia Wilmer 
Rating:
4.0

Customer did not leave a comment.

Jacquie McNelis 
Rating:
3.0

I was excited to use the Mobile service and watched the video ahead of time so I would know what to expect. I was very dismayed to learn that this location requires you to come inside and pick up the key after I got to the final step. The entrance was on opposite side of the building from where the van was located. I then had to wait an extra 20 minutes just to have the customer service person to be notified that I was waiting and then process my rental. He seemed confused by the fact that I had completed everything via my phone. Additionally, he had to get the equipment I ordered (i.e. dolly) and put it into the van. I would have thought that was already taken care of. What's the point of the mobile service if I still have to go inside and wait on a customer service rep?

John Fite 
Rating:
5.0

Nothing. Excellent service

Kevin Ziegler 
Rating:
5.0

Fantastic experience from a to z.

kevin pikovnik 
Rating:
5.0

Customer did not leave a comment.

Peter Papp 
Rating:
3.0

Rear sliding Door gasket was broken. Van got 7 miles to the gallon. Rediculous. Ace hardware took 10min to help me on the return. Very nice but slow. Will not rent uhaul in the future.

Greg Sutton 
Rating:
5.0

Customer did not leave a comment.

TAIMI CALHOUN 
Rating:
5.0

Vehicle pickup was easy and staff was extremely helpful. Vehicle was clean and in great condition. Made the move a breeze which does not usually happen in moves.

Albert Teller 
Rating:
5.0

Customer did not leave a comment.

RODRIC HARPER 
Rating:
5.0

The service received from the Ace Hardware representative was excellent. He was very helpful, professional and polite.

Edward Dible 
Rating:
5.0

This was a great experience. First time I have rented from them. ACE Hardware/U-Haul are to great companies. Very helpful customer service.

Robert Charles 
Rating:
5.0

Customer did not leave a comment.

CHARLES HEDGES 
Rating:
5.0

Customer did not leave a comment.

Michael Bott 
Rating:
4.0

Customer did not leave a comment.

Cory Williamson 
Rating:
5.0

Customer did not leave a comment.

Tony Howard 
Rating:
5.0

Customer did not leave a comment.

Lori Augustus 
Rating:
5.0

I had to book in person because the website was not working fine

Carlos loya 
Rating:
5.0

Nothing to improve on

THOMAS LEGIN 
Rating:
5.0

The steering on the truck was so loose that it was scary! The truck floated all over the road because of it and the cargo door was VERY difficult to close.

Danielle Saultz 
Rating:
5.0

Customer did not leave a comment.

Vivekananda Chittireddy 
Rating:
1.0

1. Didn’t give $50 credit I was promised 2. Rude and not helpful. Blamed uhaul for scheduling issue, wouldn’t help me resolve. Gave me the number to call and walked away. Horrible customer service. 3. Vehicle with only half tank of gas was inconvenient.

John Schneider 
Rating:
4.0

Te vehicle seemed to be a little loose in the front end and the rear door was difficult to pull down and latch. The location was very courteous and clean and the vehicle was just what I had ordered and clean - I did note the two mechanical issues with the location when I returned the vehicle

Jim Matesich 
Rating:
4.0

Truck had a lot of miles and was slow to accelerate even when empty

Jill Sanner 
Rating:
5.0

The Ace hardware associates were friendly and easy to work with. The equipment was clean, easy to use and reliable. I would recommend this service to anyone!

Michael Halterman 
Rating:
1.0

Reserved at Iocation- confirmed... When I showed up they said they didn't have my reservation... So they send me 15 minutes more north of my destination. I had a specific window of opportunity for this move and those added minutes for drive time and paper work add up. Plus I'm the one out the extra gas/mileage for the total trip. I will not being using u-haul services anymore.

Robert Lynd 
Rating:
5.0

Customer did not leave a comment.

Nathan Smith 
Rating:
5.0

Best experience yet!

Beth Compnotta 
Rating:
5.0

I can't think of anything...

PENNY MARSH 
Rating:
5.0

Very good experience and friendly staff! Will use again in the future.

Earl Caulley 
Rating:
5.0

Customer did not leave a comment.

Karl Foster 
Rating:
5.0

Thank you! Y

JULIE PAGE 
Rating:
5.0

Customer did not leave a comment.

David Gorman 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top