Fantastic experience from a to z.kevin P.
Customer Reviews for Westerville Ace Hardware
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Peter P.
Rear sliding Door gasket was broken. Van got 7 miles to the gallon. Rediculous. Ace hardware took 10min to help me on the return. Very nice but slow. Will not rent uhaul in the future.Greg S.
El cliente no dejó un comentario.TAIMI C.
Vehicle pickup was easy and staff was extremely helpful. Vehicle was clean and in great condition. Made the move a breeze which does not usually happen in moves.Albert T.
El cliente no dejó un comentario.RODRIC H.
The service received from the Ace Hardware representative was excellent. He was very helpful, professional and polite.Edward D.
This was a great experience. First time I have rented from them. ACE Hardware/U-Haul are to great companies. Very helpful customer service.Robert C.
El cliente no dejó un comentario.CHARLES H.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Cory W.
El cliente no dejó un comentario.Tony H.
El cliente no dejó un comentario.Lori A.
I had to book in person because the website was not working fineCarlos L.
Nothing to improve onTHOMAS L.
The steering on the truck was so loose that it was scary! The truck floated all over the road because of it and the cargo door was VERY difficult to close.Danielle S.
El cliente no dejó un comentario.Vivekananda C.
1. Didn't give $50 credit I was promised 2. Rude and not helpful. Blamed uhaul for scheduling issue, wouldn't help me resolve. Gave me the number to call and walked away. Horrible customer service. 3. Vehicle with only half tank of gas was inconvenient.John S.
Te vehicle seemed to be a little loose in the front end and the rear door was difficult to pull down and latch. The location was very courteous and clean and the vehicle was just what I had ordered and clean - I did note the two mechanical issues with the location when I returned the vehicleJim M.
Truck had a lot of miles and was slow to accelerate even when emptyJill S.
The Ace hardware associates were friendly and easy to work with. The equipment was clean, easy to use and reliable. I would recommend this service to anyone!Michael H.
Reserved at Iocation- confirmed... When I showed up they said they didn't have my reservation... So they send me 15 minutes more north of my destination. I had a specific window of opportunity for this move and those added minutes for drive time and paper work add up. Plus I'm the one out the extra gas/mileage for the total trip. I will not being using u-haul services anymore.Robert L.
El cliente no dejó un comentario.Nathan S.
Best experience yet!Beth C.
I can't think of anything...PENNY M.
Very good experience and friendly staff! Will use again in the future.Earl C.
El cliente no dejó un comentario.Karl F.
Thank you! YJULIE P.
El cliente no dejó un comentario.David G.
Requested and paid for dolly and there was not one in the vehicleMichael B.
El cliente no dejó un comentario.Mark D.
Uhaul at Westerville Ace Hardware is excellent in customer service and providing reliable equipment.RAVI G.
El cliente no dejó un comentario.Jeffrey H.
The online process was very easy and saved a lot time in the pick up process. Everyone at the pick up location was very nice and helpful. I would very highly recommend the Westerville Ace Hardware to anyone.Tabitha K.
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.Jonathan R.
Nice employees. Very accommodating.SUSAN B.
First time renting will use same location againlisa C.
Nothing. All goodWilliam L.
The process was easy and the person who provided service was professional, however the van was VERY DIRTY. I called an hour before I picked it up and they said it had not yet been returned and I asked if they would have time to clean it and they said yes. When he took me out to get the van, he commented that the van was really dirty, but he said the inside would be clean. The inside of this new van had dirt and mulch throughout the cab and the cargo section. Someone had smoke cigarettes in it and it was disgusting. I spent time sweeping it because we were moving my daughter's furniture and belongings to an apartment. We had to arrange things to keep them off of the floor of the cargo van. It was a hassle. I tried to give feedback on the form sent to my phone but it had expired by the time I opened it. The van drove well but should have been cleaned and whoever smoked in it and used it to haul mulch and soil should have been fined.Kathy S.
El cliente no dejó un comentario.Matthew E.
The previous renter left stuff in the cab, other than that I had a very positive experienceAlexander N.
Process was seamless. Young man that waited on me was great!Linda D.
El cliente no dejó un comentario.Troy T.
People were friendly , clear and prompt. Equipment was nearly brand new.William C.
The truck I was given was not safe to take down the road the engine was idling rough and it needed brakes all the way around thankfully I was moving stuff from a house to my storage facility and only drive it 5 miles. The check in process was horrible at this location had to go in the building to get the key was not kept in lock boxGary M.
El cliente no dejó un comentario.Steve N.
Web site is confusing.. price option not clear.Dan W.
Nice jobMark C.
El cliente no dejó un comentario.MIKE W.
The trucks breaks were squeaky and might need repaired.Evan T.
Very easy and I plan to use this location often.Larry H.
The young men that took care of me were as quick and as efficient as the system let them be.Ralph V.
Not quite an app experience. Still had to go into the store, get keys, drop off keys, pay, etc. The Uhaul was brand new and it drove amazingly well. Thank you so much!Bridgett S.
I rented a van to pick up a desk from out out of town seller who we had arranged to meet on Saturday. Immediately after I signed the papers for the van, my wife called to say the seller had canceled and would not be able to meet us until the next day. I hadn't even driven the vehicle, but U-Haul would not cancel my rental and I ended up having to rent it for two days instead of one.Gene M.
Exceptional service.Jewel S.
El cliente no dejó un comentario.Jewel S.
El cliente no dejó un comentario.Xandula G.
El cliente no dejó un comentario.Kimberly M.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Rhonda M.
The truck runs horribly. Sounds like the wheel are ready to fall off of it. Steering wheel shakes. Truck is not fit to be leased out to another customerTammy F.
El cliente no dejó un comentario.Stephen V.
El cliente no dejó un comentario.Janice E.
El cliente no dejó un comentario.David B.
Everything was clean and in good repair and made for a smooth move. The truck sucked gas but that is normal. Good location and safe to leave your car here while you are renting the truck.Barbara B.
clean the inside of windshield.Louis B.
Everything was a promised. A very good customer service experience.Mike V.
El cliente no dejó un comentario.Jessica L.
El cliente no dejó un comentario.Jack C.
El cliente no dejó un comentario.Katrina S.
No drop box and no instructions for where to leave key after hours. Clerk specifically said they had a place to drop off after hours. Eventually found an unmarked mailbox behind the store. Uhaul customer service said this location did not have after hours drop off but the web site allowed me to check out.Keith B.
Having the trucks in the back of the building is kind of a pain if the keys aren't kept out there also. I saw the key box when I returned but maybe they only use it for late pick-ups? The people inside are very helpful and if I use this location again, I would probably just rent through them as the app added little value in this case (i.e. during their business hours).Christopher M.
El cliente no dejó un comentario.Leland H.
Everyone was efficient and very helpfulnikki C.
El cliente no dejó un comentario.William E.
El cliente no dejó un comentario.Debra D.
El cliente no dejó un comentario.Prakash C.
The young man who checked me out in the morning and was kind enough to check me back in even though we got back 10 minutes after they closed showed outstanding customer service I really wish I could remember his name. Great service!Pat F.
The location was ok but uhaul over charged me by a lot and I can't get anyone from uhal to contact me. I will never use uhaul again and will never recommend it.JAMES R.
The only problem was that I was unable to locate the drop off box for the keys?? I spent 30/40 mins after a long day of moving and then was put on hold for ever!! They weren't too helpful. Now I have to go back and drop off the keys Right when they open on Memorial Day!Marisol S.
This location was convenient and safe for me to leave my vehicle there while i used the van. The van was new and nice which was important to me. Being able to use the mobile app saved me time and made the experience even better.Kim D.
There was some trash and personal articles left under the driver's seat. The interior lights would not come on automatically.Valerie W.
Got all of my items moved in no time the van was a perfect choiceMarley S.
Lady who waited on us we great - very friendly!John T.
They were wonderful people!Leanna Y.
El cliente no dejó un comentario.erin M.
Everything was great. Thank youEsterlita C.
The location was great. The staff was helpful. The vehicle was clean and relatively easy to drive. Overall I would rent from this Ace Hardware again.Erin R.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.peter F.
El cliente no dejó un comentario.Darrell L.
In my opinion, the person responsible for checking in and out wasn't truthful. I took pictures of the mileage when I got in and when when I dropped off the vehicle and what was on their record was higher. Then they charged me $10 for a dolly and furniture pads. Neither of which I requested, it wasn't in my original agreement when I took the truck out and I didn't use them. The same gentleman told me to walk away as he needed to call â€œCorp officeâ€ and didn't want me â€œhovering overâ€ him.John T.
I got a van with only 210 miles on i! It was great to drive and I got the job done!. Thank You!Robert W.
El cliente no dejó un comentario.david S.
El cliente no dejó un comentario.Jeremy J.
El cliente no dejó un comentario.Kirk H.
Love this service and the Ace Harware employees, very nice and helpful!!Brian S.
El cliente no dejó un comentario.David J.