Customer Reviews for Western Reserve Flag & Sports Ltd
(U-Haul Neighborhood Dealer)

181 reviews

493 E Western Reserve Rd   Poland, OH 44514

(330) 729-1389

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(330) 729-1389

493 E Western Reserve Rd
Poland, OH 44514

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

No one is there. Place is a dump. Fix the goddamn app. Verification codes expire immediately. I enter them within 5 seconds after receiving and they error expired every

Joshua Reeder 
Rating:
5.0

Customer did not leave a comment.

LEESA BOKOSKY 
Rating:
5.0

Service was excellent! Provide a dolly with the truck !

Freddie Lopez 
Rating:
5.0

Customer did not leave a comment.

Michael Lee 
Rating:
5.0

Customer did not leave a comment.

Thomas Stabi 
Rating:
5.0

Customer did not leave a comment.

John Rizzo 
Rating:
3.0

I could not use the web site to get the truck. This caused me to be late renting the truck.

Michael Shornack 
Rating:
5.0

mobile service didn't work person I chatted with couldnt comprehend that reference used was the drivers father, despite the different phone numbers from different states. Once pointed out, they disconnected me! The place we picked up wasn't supposed to be open until 9am but fortunately someone got there early and processed the transaction for us otherwise we would have been even further behind our tight schedule. This chat session should be reviewed and the person who deliberately disconnected me should be evaluated by a supervisor.

David Perillo 
Rating:
5.0

Customer did not leave a comment.

Jeff Mauldin 
Rating:
5.0

Customer did not leave a comment.

JOHN BURLEY 
Rating:
5.0

Customer did not leave a comment.

carl myers 
Rating:
5.0

Nothing at this time.

Lynda Ricciardi 
Rating:
5.0

Dropped off the truck after hours. Did talk to staff early in the day. They were very helpful and was told to call back if any other questions. Everything was clearly marked when dropping the truck off after hours.

Darlene Becker 
Rating:
5.0

Customer did not leave a comment.

Michael Harrison 
Rating:
5.0

Customer did not leave a comment.

MARTIN MALENIC 
Rating:
5.0

Customer did not leave a comment.

Wendy Obenauf 
Rating:
5.0

Customer did not leave a comment.

Patrick Carlini 
Rating:
3.0

Customer did not leave a comment.

Debra Plummer 
Rating:
5.0

Customer did not leave a comment.

Keith Mead 
Rating:
5.0

Customer did not leave a comment.

Keith Mead 
Rating:
5.0

This location was closed for the week, when I needed to return my car transporter....therefore I returned it to the other location on western reserve rd. at lube stop. This way someone was there when it was returned. I would like to compliment Darren, the regional manager for this area. He was extremely helpful & friendly. He really helped me out with making it convenient to return my transporter. He took the time to take my call, even though he was out on the road driving. Thank you so much Darren & the customer service member who connected me with him.

mellissa martin 
Rating:
5.0

Customer did not leave a comment.

david hamrock 
Rating:
5.0

Customer did not leave a comment.

Michael Thornburg 
Rating:
5.0

GREAT SERVICE, called on the phone and had questions, very nice, took care of all the paperwork fast and efficient.. will use the any time i need a trailer, Great People, Great Product. Thanks

Mark Sherman 
Rating:
3.0

No answered the phone and the site wasn’t working for check in

Eugene Razzano 
Rating:
5.0

Excellent customer service, professional and very good in communication; equipment was ready and in great shape! Thank you !

MOAMAR MUSTAFA 
Rating:
5.0

Great customer experience.

Megan Schieves 
Rating:
3.0

Give the people what they want and try to complete everything your costumers request.

Carlos Negron 
Rating:
3.0

We had a problem with the app working for am. after hours drop off. Our problem was resolved bit we had to wait a long time on hold to speak with a customer service rep.

Mary Gjullin 
Rating:
5.0

Customer did not leave a comment.

opey taylor 
Rating:
5.0

Customer did not leave a comment.

Mark Shaffer 
Rating:
4.0

fyi...The truck has leak in cargo mother box area in top right corner when looking into cargo box. U haul app really stinks. Took several attempts to upload photos for verification when picking up truck and when dropping off had to call customer service to close out order. Also called this location to let them know and no one called me back.

Anthony Corso 
Rating:
5.0

Fast and easier than ever

Eric Kellar 
Rating:
4.0

Customer did not leave a comment.

PATRICK CORCORAN 
Rating:
5.0

The owner of the shop was top notch and I even purchased some unrelated items from him. He was very helpful and polite.

RALPH META 
Rating:
5.0

Customer did not leave a comment.

JAMIE FONNER 
Rating:
5.0

Nothing to improve!

Mary Walters 
Rating:
1.0

No one there during normal operation time for return

ANDREW SALSGIVER 
Rating:
3.0

Customer did not leave a comment.

EMILY STEVENS 
Rating:
5.0

Customer did not leave a comment.

JULIA RUSSELL 
Rating:
5.0

Customer did not leave a comment.

Rhonda Payne 
Rating:
4.0

Customer did not leave a comment.

ANDREW KLAUS 
Rating:
5.0

Friendly staff and got us out quickly with all our paperwork.

JEFFREY ZILAVY 
Rating:
3.0

Customer did not leave a comment.

Christina Holley 
Rating:
3.0

Customer did not leave a comment.

KATHY MILTON 
Rating:
3.0

Truck was clean and location was easy to navigate. However, I do Believe the truck is in need of repair. The ride was extremely bumpy, and yes I did deactivate the tow/haul while driving unloaded. Thankfully I only needed for 15 miles

Elizabeth Cuevas 
Rating:
5.0

Customer did not leave a comment.

JOSHUA SAVERKO 
Rating:
3.0

GPS sent me to the wrong address. Small shop. Staff was nice.

TAMARA CENDRA BRANCHE 
Rating:
5.0

Very friendly and helpful staff, had the truck warmed up upon my arrival. Have rented from this location before would recommend to anyone.

TERRY WHITFORD 
Rating:
5.0

Customer did not leave a comment.

Cody Love 
Rating:
3.0

Head light out on the truck I rented and the floor looked like it was not swept.

john novak 
Rating:
3.0

This truck was much better than the last one. The first one had a extremely bad driveline vibration at light, to partial throttle at 35 and again at about 60 mph. I let them know when I returned it This one had a slight vibration, but with as long as the drive shafts are, I would expect some.

Richard Johnson 
Rating:
1.0

I didn't realize because of how dark it was dirty we were sitting on crumbs they didnt get the truck ready snow was everywhere back light inside didn't come on

Shawna Mitchell 
Rating:
5.0

Very nice to deal with i will be using you again !! great service!!

patrica corayea 
Rating:
2.0

One tire was low on air at pickup and the truck was covered in 6 inches of snow that we had to clean off. The truck should have been cleaned off.

Patrick Means 
Rating:
5.0

Customer did not leave a comment.

MATTHEW PEYKO 
Rating:
5.0

Gentleman at the location in Boardman was super friendly and very helpful.

Jeff Trantham 
Rating:
5.0

Excellent service. We were difficult and indecisive and they were very patient and very helpful.

BRIANS CARLSON 
Rating:
5.0

Customer did not leave a comment.

kathleen weaver 
Rating:
5.0

Customer did not leave a comment.

Michelle Fleming 
Rating:
3.0

The truck wasn't particularly clean. Not bad enough that I'd complain but not good enough that I'd call it "clean." The bigger issue was that the check engine light was on. I checked it with a handheld reader and multiple cylinders were misfiring.

Gregory Hogate 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ZIMMERMANN 
Rating:
5.0

Uhaul app would not work for me for pick up or drop off. However they were great to deal with at this location. Would be my preferred place to rent from if I had to again.

Cody Mead 
Rating:
1.0

My faith in U-haul has been restored, unfortunately the same from the renting facility CAN NOT be said! Getting accessed a $25.00 and $1.98 cleaning/tax fee for a truck that was picked up with the previous renters garbage and trash (rotting food, various drink bottles and Jergans hand lotion) scattered throughout the front and back of the truck was outrageous!! Then when calling the facility to discuss the erroneous charges that I was being penalized for and being talked to by the gentleman (who wasn’t even the original extremely accommodating and extremely nice lady) gave me an attitude was the final straw. I will never ever recommend this facility to anyone! This could have very easily been taken care of. I realize that mistakes are made (I make them all the time). Whether it was a case of someone not checking in the truck from the previous renter or checking it in and seeing and smelling the horrendous condition and forgetting to clean it before it was rented back out is one thing but to question someone’s integrity that used a truck for a total of 21 miles over 4 hours was ridiculous. This for me was a total matter of principal... I hope the attempted $25 dollar cleaning fee and $1.98 cleaning tax fee was worth my aggravation and your bad review (renting facility). Either way U-haul the company (after I had to put a payment hold on my credit card plus multiple late evening phone calls to corporate) made it right.

Scott Owen 
Rating:
5.0

Nothing! Just keep doing what your doing!

FRANK PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

tracy serve 
Rating:
5.0

Customer did not leave a comment.

DANIEL BELLISH 
Rating:
5.0

Customer did not leave a comment.

Mark Johnson 
Rating:
5.0

Customer did not leave a comment.

Joseph Dambrogio 
Rating:
5.0

Very professional

DON DEMPSEY 
Rating:
4.0

Customer did not leave a comment.

Frank Martin 
Rating:
5.0

Customer did not leave a comment.

GREG SCHAFER 
Rating:
4.0

Customer did not leave a comment.

Bobbi Marshall 
Rating:
5.0

Nick was a great guy to do business with. I will use this location in the future.

KEN BRUNNER 
Rating:
4.0

Nothing

ADRIAN Jones 
Rating:
3.0

La persona que nos atencio lo hizo muy boen

GUSTAVO TRUJILLO 
Rating:
5.0

Customer did not leave a comment.

bernard lauren 
Rating:
5.0

Everything was great..

Terry Chapin 
Rating:
2.0

They had just started renting trucks, and had little experience. I do not blame them for this, and I will use them again. There were software issues that caused most of the problems.

richard johnson 
Rating:
5.0

It was a good experience and everything went well. I am not that good with doing things online and through my phone, so I didn't check my phone enough. This is my fault not your's and I hope I did everything right. Thanks.

Mark Musgrove 
Rating:
5.0

Very courteous and helpful

Mark Douglass 
Rating:
5.0

Customer did not leave a comment.

tina joy 
Rating:
5.0

Customer did not leave a comment.

Andy Stepan 
Rating:
5.0

Customer did not leave a comment.

Katie Falgout 
Rating:
5.0

Customer did not leave a comment.

dennis holisky 
Rating:
5.0

Very friendly staff.

Mark Comadena 
Rating:
5.0

Customer did not leave a comment.

ROCKY ORTIZ 
Rating:
3.0

I only used the out of hours drop box but it was easy to find and the app made returning very easy.

Justin Jackson 
Rating:
5.0

Customer did not leave a comment.

David Mercier 
Rating:
5.0

Customer did not leave a comment.

Bryan Calton 
Rating:
5.0

Great People

Charlie Wilkinson 
Rating:
5.0

Great People!

Charlie Wilkinson 
Rating:
5.0

Customer did not leave a comment.

Brad Schneider 
Rating:
5.0

Fix their location.

Charlie Wilkinson 
Rating:
5.0

Customer did not leave a comment.

Jeffery Trantham 
Rating:
2.0

Customer did not leave a comment.

Michael Davis 
Rating:
4.0

Customer did not leave a comment.

phill reda 
Rating:
5.0

Customer did not leave a comment.

sacha charles 
Rating:
5.0

Excellent -Thank you for a fast and smooth rental !

david hamrock 
Rating:
5.0

Customer did not leave a comment.

Robert Whitlatch 
No reviews have been submitted for this location.

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