Customer Reviews for Western Reserve Flag & Sports Ltd
(U-Haul Neighborhood Dealer)

184 reviews

493 E Western Reserve Rd   Poland, OH 44514

(330) 729-1389

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(330) 729-1389

493 E Western Reserve Rd
Poland, OH 44514

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Laura A 
Rating:
5.0

Customer did not leave a comment.

jon m 
Rating:
5.0

Very nice staff, Helpful and pleasant. Uhaul had computer issue at pickup but the vendor didnt delay me. Issue was resolved after I left and emailed with the eceipt.

ANTHONY S 
Rating:
3.0

No one is there. Place is a dump. Fix the goddamn app. Verification codes expire immediately. I enter them within 5 seconds after receiving and they error expired every

Joshua R 
Rating:
5.0

Customer did not leave a comment.

LEESA B 
Rating:
5.0

Service was excellent! Provide a dolly with the truck !

Freddie L 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
3.0

I could not use the web site to get the truck. This caused me to be late renting the truck.

Michael S 
Rating:
5.0

mobile service didn't work person I chatted with couldnt comprehend that reference used was the drivers father, despite the different phone numbers from different states. Once pointed out, they disconnected me! The place we picked up wasn't supposed to be open until 9am but fortunately someone got there early and processed the transaction for us otherwise we would have been even further behind our tight schedule. This chat session should be reviewed and the person who deliberately disconnected me should be evaluated by a supervisor.

David P 
Rating:
5.0

Customer did not leave a comment.

Jeff M 
Rating:
5.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Customer did not leave a comment.

carl m 
Rating:
5.0

Nothing at this time.

Lynda R 
Rating:
5.0

Dropped off the truck after hours. Did talk to staff early in the day. They were very helpful and was told to call back if any other questions. Everything was clearly marked when dropping the truck off after hours.

Darlene B 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

MARTIN M 
Rating:
5.0

Customer did not leave a comment.

Wendy O 
Rating:
5.0

Customer did not leave a comment.

Patrick C 
Rating:
3.0

Customer did not leave a comment.

Debra P 
Rating:
5.0

Customer did not leave a comment.

Keith M 
Rating:
5.0

Customer did not leave a comment.

Keith M 
Rating:
5.0

This location was closed for the week, when I needed to return my car transporter....therefore I returned it to the other location on western reserve rd. at lube stop. This way someone was there when it was returned. I would like to compliment Darren, the regional manager for this area. He was extremely helpful & friendly. He really helped me out with making it convenient to return my transporter. He took the time to take my call, even though he was out on the road driving. Thank you so much Darren & the customer service member who connected me with him.

mellissa m 
Rating:
5.0

Customer did not leave a comment.

david h 
Rating:
5.0

Customer did not leave a comment.

Michael T 
Rating:
5.0

GREAT SERVICE, called on the phone and had questions, very nice, took care of all the paperwork fast and efficient.. will use the any time i need a trailer, Great People, Great Product. Thanks

Mark S 
Rating:
3.0

No answered the phone and the site wasn’t working for check in

Eugene R 
Rating:
5.0

Excellent customer service, professional and very good in communication; equipment was ready and in great shape! Thank you !

MOAMAR M 
Rating:
5.0

Great customer experience.

Megan S 
Rating:
3.0

Give the people what they want and try to complete everything your costumers request.

Carlos N 
Rating:
3.0

We had a problem with the app working for am. after hours drop off. Our problem was resolved bit we had to wait a long time on hold to speak with a customer service rep.

Mary G 
Rating:
5.0

Customer did not leave a comment.

opey t 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
4.0

fyi...The truck has leak in cargo mother box area in top right corner when looking into cargo box. U haul app really stinks. Took several attempts to upload photos for verification when picking up truck and when dropping off had to call customer service to close out order. Also called this location to let them know and no one called me back.

Anthony C 
Rating:
5.0

Fast and easier than ever

Eric K 
Rating:
4.0

Customer did not leave a comment.

PATRICK C 
Rating:
5.0

The owner of the shop was top notch and I even purchased some unrelated items from him. He was very helpful and polite.

RALPH M 
Rating:
5.0

Customer did not leave a comment.

JAMIE F 
Rating:
5.0

Nothing to improve!

Mary W 
Rating:
1.0

No one there during normal operation time for return

ANDREW S 
Rating:
3.0

Customer did not leave a comment.

EMILY S 
Rating:
5.0

Customer did not leave a comment.

JULIA R 
Rating:
5.0

Customer did not leave a comment.

Rhonda P 
Rating:
4.0

Customer did not leave a comment.

ANDREW K 
Rating:
5.0

Friendly staff and got us out quickly with all our paperwork.

JEFFREY Z 
Rating:
3.0

Customer did not leave a comment.

Christina H 
Rating:
3.0

Customer did not leave a comment.

KATHY M 
Rating:
3.0

Truck was clean and location was easy to navigate. However, I do Believe the truck is in need of repair. The ride was extremely bumpy, and yes I did deactivate the tow/haul while driving unloaded. Thankfully I only needed for 15 miles

Elizabeth C 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S 
Rating:
3.0

GPS sent me to the wrong address. Small shop. Staff was nice.

TAMARA C 
Rating:
5.0

Very friendly and helpful staff, had the truck warmed up upon my arrival. Have rented from this location before would recommend to anyone.

TERRY W 
Rating:
5.0

Customer did not leave a comment.

Cody L 
Rating:
3.0

Head light out on the truck I rented and the floor looked like it was not swept.

john n 
Rating:
3.0

This truck was much better than the last one. The first one had a extremely bad driveline vibration at light, to partial throttle at 35 and again at about 60 mph. I let them know when I returned it This one had a slight vibration, but with as long as the drive shafts are, I would expect some.

Richard J 
Rating:
1.0

I didn't realize because of how dark it was dirty we were sitting on crumbs they didnt get the truck ready snow was everywhere back light inside didn't come on

Shawna M 
Rating:
5.0

Very nice to deal with i will be using you again !! great service!!

patrica c 
Rating:
2.0

One tire was low on air at pickup and the truck was covered in 6 inches of snow that we had to clean off. The truck should have been cleaned off.

Patrick M 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P 
Rating:
5.0

Gentleman at the location in Boardman was super friendly and very helpful.

Jeff T 
Rating:
5.0

Excellent service. We were difficult and indecisive and they were very patient and very helpful.

BRIANS C 
Rating:
5.0

Customer did not leave a comment.

kathleen w 
Rating:
5.0

Customer did not leave a comment.

Michelle F 
Rating:
3.0

The truck wasn't particularly clean. Not bad enough that I'd complain but not good enough that I'd call it "clean." The bigger issue was that the check engine light was on. I checked it with a handheld reader and multiple cylinders were misfiring.

Gregory H 
Rating:
5.0

Customer did not leave a comment.

JEFFREY Z 
Rating:
5.0

Uhaul app would not work for me for pick up or drop off. However they were great to deal with at this location. Would be my preferred place to rent from if I had to again.

Cody M 
Rating:
1.0

My faith in U-haul has been restored, unfortunately the same from the renting facility CAN NOT be said! Getting accessed a $25.00 and $1.98 cleaning/tax fee for a truck that was picked up with the previous renters garbage and trash (rotting food, various drink bottles and Jergans hand lotion) scattered throughout the front and back of the truck was outrageous!! Then when calling the facility to discuss the erroneous charges that I was being penalized for and being talked to by the gentleman (who wasn’t even the original extremely accommodating and extremely nice lady) gave me an attitude was the final straw. I will never ever recommend this facility to anyone! This could have very easily been taken care of. I realize that mistakes are made (I make them all the time). Whether it was a case of someone not checking in the truck from the previous renter or checking it in and seeing and smelling the horrendous condition and forgetting to clean it before it was rented back out is one thing but to question someone’s integrity that used a truck for a total of 21 miles over 4 hours was ridiculous. This for me was a total matter of principal... I hope the attempted $25 dollar cleaning fee and $1.98 cleaning tax fee was worth my aggravation and your bad review (renting facility). Either way U-haul the company (after I had to put a payment hold on my credit card plus multiple late evening phone calls to corporate) made it right.

Scott O 
Rating:
5.0

Nothing! Just keep doing what your doing!

FRANK P 
Rating:
5.0

Customer did not leave a comment.

tracy s 
Rating:
5.0

Customer did not leave a comment.

DANIEL B 
Rating:
5.0

Customer did not leave a comment.

Mark J 
Rating:
5.0

Customer did not leave a comment.

Joseph D 
Rating:
5.0

Very professional

DON D 
Rating:
4.0

Customer did not leave a comment.

Frank M 
Rating:
5.0

Customer did not leave a comment.

GREG S 
Rating:
4.0

Customer did not leave a comment.

Bobbi M 
Rating:
5.0

Nick was a great guy to do business with. I will use this location in the future.

KEN B 
Rating:
4.0

Nothing

ADRIAN J 
Rating:
3.0

La persona que nos atencio lo hizo muy boen

GUSTAVO T 
Rating:
5.0

Customer did not leave a comment.

bernard l 
Rating:
5.0

Everything was great..

Terry C 
Rating:
2.0

They had just started renting trucks, and had little experience. I do not blame them for this, and I will use them again. There were software issues that caused most of the problems.

richard j 
Rating:
5.0

It was a good experience and everything went well. I am not that good with doing things online and through my phone, so I didn't check my phone enough. This is my fault not your's and I hope I did everything right. Thanks.

Mark M 
Rating:
5.0

Very courteous and helpful

Mark D 
Rating:
5.0

Customer did not leave a comment.

tina j 
Rating:
5.0

Customer did not leave a comment.

Andy S 
Rating:
5.0

Customer did not leave a comment.

Katie F 
Rating:
5.0

Customer did not leave a comment.

dennis h 
Rating:
5.0

Very friendly staff.

Mark C 
Rating:
5.0

Customer did not leave a comment.

ROCKY O 
Rating:
3.0

I only used the out of hours drop box but it was easy to find and the app made returning very easy.

Justin J 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Bryan C 
Rating:
5.0

Great People

Charlie W 
Rating:
5.0

Great People!

Charlie W 
Rating:
5.0

Customer did not leave a comment.

Brad S 
Rating:
5.0

Fix their location.

Charlie W 
Rating:
5.0

Customer did not leave a comment.

Jeffery T 
Rating:
2.0

Customer did not leave a comment.

Michael D 
Rating:
4.0

Customer did not leave a comment.

phill r 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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