Gracias.
KASPARS G
Customer Reviews for Westchester Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Customer parking
MARCEL VThe woman in the front desk was amazing. Keep her doing her job.
ANGEL MBeyond atrocious. You won't let the user start the check in process until they are physically at the location. Nowhere do you mention that you may want to arrive early to complete the tedious and glitchy check-in process. Whoever built your app should be IMMEDIATELY fired. After multiple attempts I was able to submit the required documents for the check-in. Then I began the process of waiting for those documents to be approved. I called your 800 number and they told me they can't help me 藍藍藍. They told me to use the chat inside the app which I had already tried and did not receive any response for some time. Typing in the chat interface is basically impossible because the keyboard pops up and covers the field where you are typing so you can't see anything. Then, after at least 40 minutes had been wasted, I finally got the check in completed. The instructions for getting the keys appeared in the app and then disappeared. When you go into the reservation inside the app there is no way to see the instructions for getting the keys . I called your extremely unhelpful customer service again. Truly a laughable experience except for the fact that I was limited on time, you created tremendous unnecessary stress for me, and you refuse to take any responsibility for it whatsoever. Will gladly tell everyone I know to stay away from Uhaul at all costs. Impressively bad experience
Taylor JGreat Service.
JESSE HConsidering how sick and irritable I was, she was excellent!!!!!!
PAMELA BUhaul didnt have my original reservation, I had to travel to 3 different locations in limited time to get a smaller truck. Which cost me 3-4 hours on moving day along with extra money to compensate movers.
ARTEM TWindow crank was broken
Anya PThe customer service agent was friendly and really helpful. She is an asset to your business. Gracias
DARREN NThe lady who helped me was being outstanding. What an incredible human being. I cannot think of a better face of a quality company. Honestly she ought to teach others how to do customer service all over! Honestly someone will steal her away. She is a gem. I used to dread going to U-Haul. But she kept my anxiety about moving to a minimum
MARK KGood Costmer datives
KHALED JMy customer experience was very good. My agent who checked me out was very knowledgeable and helpful with alot of professionalism. Great customer service. Highly recommended spot here,
Terrence LAlways great customer service and gooood trucks, at the Florence/Hindry location. Theu go above and beyond to make sure the customer is safe and satisfied. Theu clean the trucks really good, too iI love this location. Jackie and Jennelle are gems
ISSIARA PI’ve had to use rental trucks for different reasons for the last 3 years and this particular location will forever be my go-to location for their consistently highest level of customer service of all the Los Angeles locations I’ve used in the last 5 years.
RICHARD AIssues with being charged an incorrect fuel charge for a vehicle that wasn't actually filled to the line stated on the form.
URSULLINE OJanelle was amazing !
FREDERIC HYou guys are the best specialty the customer service 1000% it was my firts time renting a truck.. good service for the Inglewood place Nd the one in Lynnwood...
JOSE CThe entrance could have been better by far. The business part was smooth and hassle free. Employees were friendly
THEA GOffice staff were excellent and very personable.
Nicholas OThere was significantly less gas in the van than the staff thought and also way more damage to the body than was noted. As long as you (the renter) are thorough with your pre-rental inspection to note the differences, than no problem. But this is not a can you can just "grab and go" without running a risk of being billed for some items that were no fault of yours.
Lauryn WI was charged for gas but I left the car with the same gas amount as I rented it
NIKITA SEmployees provided A1 customer service.
LEE SThis was a good location for pickup of the truck that I rented as it was convenient, not crowded and not located on a busy street. The staff was friendly and everything worked out as planned. No issues.
TERRY WNada
ANNA MThe truck shaked really bad if going over 45 mph I had to drive slow on the freeway. The truck was clean the staff were courteous
LATONYA CWorse experience. Walked away and cancelled my reservsation. Very rude!
LAWRENCE MGreat customer service, always🥰 I love this location❤️
Issiara PCharge the correct amount. Do not overcharge.
Philip TThis was my first time visiting this location and my experience was great. The customer service was excellent.
BEATRICE GIt was my first time renting with Uhaul, and everything went well! Moreover, Jennel was very friendly and helpful!
PRISCILLA PThe experience was stress free, fast & friendly!! I will return as well as refer a friend for future rental needs. ¡Gracias!
JANET GThe staff was attentive, engaging and the willingness to meet our needs was AMAZING!
BETTY CBe more honest with the gas left in the vehicle marking. My vehicle gas location was recorded as being wrong from before i ever left the location and nothing became of it.
CORNELL HJust some grease in the back truck. It stained our couch.
Griselda DEXCELLENT customer service!! Clean trucks!! Jackie and the crew goes above and beyond 😇
ISSIARA PIt was good however I got the truck on E I had I had to pump gas and they said they will refund me 35 bucks which they didn’t I’m still waiting to see when will they give me the money
JOSE AOutstanding employees, very professional and friendly
Arnetta RClean , highly recommended, great service
JOHNSON OJanelle at Westchester Self Storage was courteous and helpful. She explained things well. Pick up and drop off was fast and easy. Equipment was clean and fit our needs.
Kelly MJust keep up the excellent customer service 🥰
ISSIARA POur customer service rep was amazing and had the most high quality service.
XAVIER HThe woman up front was so kind and helpful!
Sasha ASmall location but big on customer service. I will rent from this location again.
JOHN GGreat service, great experience!
Nathan GCargo Van super clean, pickup and return very straightforward.
Robert SThe only improvement would be to hose down/rinse the outside of the vehicle, especially the windshield. Gracias
LISA LStaff at Weschester Self Storage could not have been more friendly or more helpful. We were moving our son to the area so had lots of luggage and needed to move some furniture. Location is a short cab/uber/lyft ride from the airport. Pick up we rented only had about 2000 miles on it. Will certainly rent from them again if the need arises.
Peter VThe parking area is too small for return trucks. The ground had many pot holes and uneven which is bad for cars. However, the staff were very friendly, informative and helpful.
Cheng LLove the facility, but they should have an truck weighted exit…
MICHEAL RGreat customer service very satisfied with the last minute availability. Thank you so much
SANDRA CExcellent customer service very friendly and helpful. I had a wonderful experience for my first time as a new customer at this Uhaul location . I would make this my primary location to do business with in the future very satisfied overall great clean and reliable equipment available to choose from.
Napree RThe person working the location was amazing. She was super helpful, efficient and set appropriate expectations. Wonderful job.
Brian WIt's my fourth time renting from this location and each time it's gone off without a hitch. The staff is always very courteous. They always make sure they have the vehicle I reserved on hand and ready to go. Great business to deal with.
john lJackie (I'm pretty sure that was her name, she was working at 5:00 Saturday 6/29/1024) was the best. She did such a good job. She made a day that I had to struggle through end happily. You should take care of her.
Michael BThe woman who helped us was amazing. My friend even commented later in the day about how great she was. Definitely my best U-Haul experience. Thank you! -Josh Mintz
Josh MJackie and Janae are amazing very helpful friendly and professional I'll will definitely rent at this location again overall great experience and I will recommend thank you
Shameka CInterior was clean but the outside needed a wash. My only complaint is that you don't get the rental on a full tank like the old days. It's a little difficult to determine where to stop filling to get back to the position where it was when you first got the vehicle.
Johnny DNothing! From the check in to the return, customer service was amazing. I appreciate their great attitudes and caring customer service. Nicely done!
Eric MThe staff (ladies) were SO friendly and happy. Efficient and swift. ¡Gracias!
Fiona GThe truck I rented was on it's last leg. No fault of the facilities or people that work there. It just had a lot of miles, bumps, and bruises. Overall my experience was good and the person I interacted with at the location was truly exceptional. She was nice, fast, and efficient. Moving is a stressful event and she definitely helped reduce that stress.
Nikolos GNo improvement needed at all. The staff member that assisted us was great. Well done. Sorry I did not get her name but 2 thumbs up to her.
John H