Comentarios de los clientes para West Point Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de West Point Self Storage

Clasificación general:

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William H.
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Well I dropped off tow dolly before work. I get a call from them telling me that I did not park it where they wanted it and if I did not come back and move the tow dolly I would be charged a fee for them to move it. I had to.leave work to go over there and.move the tow dolly where they wanted it. I have never heard anything like this before when I have rented a uhaul. This was totally unacceptable for me to have to leave work and come over there and move a tow dolly. I will not rent from this Uhaul dealer again.

Gilbert M.
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El cliente no dejó un comentario.

Danny B.
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El cliente no dejó un comentario.

George W.
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El cliente no dejó un comentario.

Vickie S.
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I have no comments at this time. This was the 1st time using a rental vehicle and everything went smoothly. Thank you for excellent customer service.

JAMES B.
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El cliente no dejó un comentario.

Tamara J.
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El cliente no dejó un comentario.

Michael M.
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Everything was great! My pick up location was very helpful and professional.

KWON K.
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El cliente no dejó un comentario.

Johnathan B.
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El cliente no dejó un comentario.

Michael A.
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El cliente no dejó un comentario.

William H.
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El cliente no dejó un comentario.

CHARLES N.
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Thanks

Christy F.
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I had no issues

Carol S.
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Everything was perfect!! Thank you!!

Katina D.
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The associate that helped me was very helpful and friendly.

Kendreka H.
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I was charged for more then what my receipt says. That's not good business bc I didn't trust putting my debit card in anyway.

Michael H.
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Very friendly and helpful staff

ERNEST K.
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Excellent service.

Jasilynn C.
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El cliente no dejó un comentario.

Tammy C.
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add additional chairs in the waiting area so your customers can sit down.

Timothy T.
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El cliente no dejó un comentario.

Ronald R.
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Just keep up the good work.

dontavius B.
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Great representatives and very nice.

David B.
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El cliente no dejó un comentario.

James F.
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El cliente no dejó un comentario.

Gregg B.
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Quick & easy!!!

Randall R.
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El cliente no dejó un comentario.

winburn W.
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El cliente no dejó un comentario.

Philip J.
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I dropped the Uhaul off at this location on Sunday. Monday, I received an email stating I was charged for fuel because it was below 7/8ths listed on contract. I remember double checking after filling it with gas yesterday that it was indeed over 7/8ths. I called the location and while the girl was very friendly, she said that it showed 3/4ths and that they had to charge. I informed her I would be coming to check myself what the gas gauge read and she said okay. A few minutes later, she called me back saying her manager went out and reread the truck and he was mistaken. It was in fact 7/8ths and the smaller trucks have different numbers. I was given a refund quickly, but I just have to wonder if this was truly a mistake or done hoping I wouldn't care about the charge. This is the 2nd time dropping off and the woman was very nice so I really do hope it was a mistake.

clarence L.
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El cliente no dejó un comentario.

Michael M.
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I had to drive 30 minutes to this location to get this truck. It is also in a different time zone. I believe you can and should move the truck to the location the customer specified. Who is paying for my time and expense to drive half hour to get this truck? This is the LAST time I will use U-haul, even if I have to pay twice the going rate. I will be sure to tell everyone I know about how pathetic U-Haul is. I'm 63 years old and if I had .25 for every truck, trailer, and tow dolly I've rented from U-Haul in my lifetime, I could retire.

William O.
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I was unable to get the ramp hooked on the floor, even with 2 people lifting it after it was extended.. We used it with a step at the top.

Brandy W.
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Nice clean location Will use again and recommend to others

MELVIN W.
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Only contact was the information I got for dropping off the truck after hours. I will use this location next trip. Very professional service.

Laurie J.
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Our only complaint is that it only had 1/2 tank of gas. It's much easier to return a truck with a full tank than to try and guess what a 1/2 tank is going to be. Trucks should be rented out with a full tank; returned with a full tank.

Shane G.
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El cliente no dejó un comentario.

Kimberly H.
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El cliente no dejó un comentario.

chris H.
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El cliente no dejó un comentario.

Cothesia J.
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El cliente no dejó un comentario.

tabitha S.
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We dropped the truck off at night, the lighting at this facility was great. The gravel driveway was nice. We could not locate a drop box for the key labeled so we dropped the key in the mail slot.

David P.
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El cliente no dejó un comentario.

stephanie W.
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El cliente no dejó un comentario.

Steve T.
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El cliente no dejó un comentario.

Floyd W.
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Great customer service. Had us in and out upon renting and returning the truck. Would use this location again and will recommend.

Robin C.
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El cliente no dejó un comentario.

TIMOTHY C.
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PICK UP LOCATION FRIENDLY AND QUICK GETTING ME ON THE ROAD.

Erika J.
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No one was there 2 days in a row

Eugene O.
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El cliente no dejó un comentario.

Karen S.
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When I rented the U-Haul I was told we could return it in our destination city any time of day on the scheduled date of return. They did not mention anything to me, was not friendly at all. Without even telling me, charged my credit card extra $30 for not returning it by noon that day. We returned it at 2:00 p.m.!

TAE K.
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El cliente no dejó un comentario.

charleen J.
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More knowledge about how to connect tow dolly to truck would have been helpful. I am a female and was traveling alone.

Peter L.
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Just maintain good work.

Tamika M.
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El cliente no dejó un comentario.

Paul C.
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El cliente no dejó un comentario.

Philip R.
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It was not available. I was told that the online booking should have known they did not have the hand truck's at this location. I did not get the equipment and it made things more backbreaking.

James F.
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The tongue of the trailer was too heavy for my husband to pick up and get onto the hitched by himself. There was no one there to help him so he had to call a friend to come over to help him. There should be a block or jack for these type trailers so no one else has this problem.

James A.
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Had good experience until drop-off, scheduled on New Year's Day at a not only closed but inaccessible because of construction (Norred"s in Lanett AL), called customer service and agent said all locations in Lanett were closed and she would extend the contract a day, and I should go to Bluffton Street U-Haul in Lanett Tuesday morning; but although they were supposed to be open they were closed up tight, so I had to call U-Haul again to be directed to West Point U-Haul. Owner there told me I didn't need to have drop-off location decided by U-Haul; not what I was told by customer service. Also found in course of several calls that different CS agents had different ideas about what contract details they were authorized to decide. And three times I was put on hold or had my call transferred (to "manager" or "traffic," and each time the line got dropped, had to call CS again. Very frustrating.

Michael D.
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El cliente no dejó un comentario.

Dee H.
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El cliente no dejó un comentario.

Patsy C.
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El cliente no dejó un comentario.

James B.
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This is a great place. Helpful.

John J.
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El cliente no dejó un comentario.

Philip G.
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The young lady who helped me was terrific. I rented the trailer due to an emergency and she had everything ready for me to sign when I arrived. She was a great help at cutting my time loss due to the emergency. I'll recommend West Point Storage as the place to get U-Haul.

stanely S.
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El cliente no dejó un comentario.

Ashley P.
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West Point rental for Uhaul was very rude n I'll never come again or recommended no one

Terry A.
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El cliente no dejó un comentario.

DON S.
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El cliente no dejó un comentario.

Mona B.
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El cliente no dejó un comentario.

charleen J.
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Very friendly and helpful.

BLAKE O.
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El cliente no dejó un comentario.

Lisa J.
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El cliente no dejó un comentario.

Michael D.
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El cliente no dejó un comentario.

Blake O.
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El cliente no dejó un comentario.

WILLIAM E.
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El cliente no dejó un comentario.

Randy L.
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Manager was very nice. I originally reserved a 20ft truck but once i saw it I knew i needed the 26 foot truck. They had one on site and let me have that one instead.

Delaina A.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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