Customer Reviews for West Farms Parking LLC
(U-Haul Neighborhood Dealer)

562 reviews

1495 W Farms Rd   Bronx, NY 10460

(718) 654-2837

Office Hours

  • Mon-Fri: 7 am–8 pm
  • Sat-Sun: 7 am–5 pm

Services at this Location:

Contact Us

(718) 654-2837

1495 W Farms Rd
Bronx, NY 10460

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–8 pm
  • Sat-Sun: 7 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jose Cosajay 
Rating:
3.0

The man at the garage seemed bothered just said drop key in box and I could wait for the next worker because he was leaving soon. Then realized I left something in front seat, seemed very annoyed he had to retrieve the key for me.

Rene Lee 
Rating:
1.0

The attendance was rude. And he forced me tip him.

MD RAIHAN SHARIF 
Rating:
1.0

The app was down, the clerk at the pick up location didn't have a clue how to help me. Called customer service. Pick up was not fast and easy. Very disappointed overall

Liza Gonzalez 
Rating:
5.0

Good customer service

Rossy Feliz 
Rating:
1.0

Don't lie and cheat the customer.

Rhonda Lamb 
Rating:
1.0

The guy that works there is extremely rude and has poor communication skills

Yahendy Paulino jimenez 
Rating:
4.0

Customer did not leave a comment.

Anthony Williams 
Rating:
1.0

Horrible customer service. The guy was super rude and mean.

Arib Rahman 
Rating:
5.0

Thanks. All perfect

diana downing 
Rating:
1.0

The attendant was very unhelpful and inattentive. He did not seem to know any of the steps to take in order to rent the U-Haul. I was very ver

Levi Mcnair 
Rating:
5.0

Customer did not leave a comment.

Lashawn Tillery 
Rating:
5.0

Everything was amazing

Joseph Garban 
Rating:
2.0

Bad customer service

Jason Alvarez 
Rating:
2.0

The uhaul smelled really bad, had such a bad odor. It was incomvenient parking outside on the street and doing self checkout.

Mohammad Hussain 
Rating:
5.0

Perfect. Such efficient and friendly service. Thank you so much.

Diana Downing 
Rating:
1.0

Took an hour to get the truck and an hour to park it additional. Also when I went to the site, the representative could not find my information even though I set it all up online and through the app and the status said dispatched. They also had to switch out my truck for another one.

Zahirul Haque 
Rating:
5.0

Customer did not leave a comment.

DENNIS XENOS 
Rating:
5.0

The guy at the location, Joe, was amazing and so helpful. I appreciated it

Vanessa Cruz 
Rating:
5.0

Customer did not leave a comment.

David Diaz 
Rating:
5.0

Customer did not leave a comment.

ARIEL JR 
Rating:
1.0

Customer did not leave a comment.

JULIUSDASHAUN ROBERTS 
Rating:
5.0

No improvement needed

SHERYLYNNN LUDVIG 
Rating:
5.0

Customer did not leave a comment.

Nikiya Maxwell 
Rating:
5.0

Customer did not leave a comment.

Andre Williams 
Rating:
5.0

Customer did not leave a comment.

PAUL RUIZ PAUL RUIZ 
Rating:
3.0

Customer did not leave a comment.

Michael Lewis 
Rating:
4.0

Customer did not leave a comment.

Zeam Cherry 
Rating:
1.0

Truck was filthy. Smelled of smoke. Was close to empty when I picked it up. Had some liquid spilled throughout the interior. The driver seat had a brown substance on it. Trucks need to be cleaned and customers not told this is the only truck of you need to hand one.

TROY COLES 
Rating:
5.0

Hi I was told to look for a parking to park the truck Not aceptable was told to take picture of mileage and gas gauge Not aceptable

MARIO PENA 
Rating:
5.0

Excellent customer services

Adrian Lopez 
Rating:
4.0

Customer did not leave a comment.

Alan Diaz 
Rating:
2.0

This location does not allow for phone calls to come through. At a couple points in the day, I needed to reach someone at this location and was unable to do so. The phone does not ring, only says that they're busy and to leave a message. Even when I called the Uhaul 1-800 number, they had trouble getting through to this location.

Brianna Switzer 
Rating:
3.0

Customer did not leave a comment.

Siddharth Mukherjee 
Rating:
5.0

Customer did not leave a comment.

jose rosa 
Rating:
5.0

Customer did not leave a comment.

Thaneekqua Adams 
Rating:
5.0

Customer did not leave a comment.

sehu Camara 
Rating:
5.0

Customer did not leave a comment.

Jose Castro 
Rating:
3.0

The truck was delivered to me with a right front tire that was low and the engine light on for changing the oil. I didn't realize how low the tire was until I had to fill it up myself. I was basically flat with only 20 PSI when it should have been 55 PSI. Overall it just added to the stress of the day.

Cameron Hernandez 
Rating:
3.0

Customer did not leave a comment.

Cristalee Hunt 
Rating:
5.0

Very friendly and clear explanation about everything. Would definitely come here again!

Silvia Vallejo 
Rating:
5.0

I picked up the van with the indicator stating the front right tire needed air and I didn't have the time to get air because I was running on a tight schedule.

LORRAINE BURT 
Rating:
5.0

I was charged extra for a hand truck. Truck was empty had to carry my stuff.

Pablo Gutierrez 
Rating:
5.0

Sales rep was very professional and well respectful to the customer and the company.

Maik bain 
Rating:
5.0

Customer did not leave a comment.

Victoria Bias 
Rating:
4.0

Overall I would recommend this location to a friend. the guy was very friendly but the only thing I didn’t like was that they over charged me for gas when in fact I did return the truck with the same amount of gas. I always take a picture of the dash every time a rent so that way I know how much gas I have to put on the truck. I show that guy the picture and he did agree with me that the truck had the same amount and the the agreement they put a different amount not nice..

ISMAEL REYNOSO-GOMEZ 
Rating:
5.0

Fantastic experience in every way. The U-Haul sales person/attendant at the garage was super friendly, smart and super knowledgeable. Excellent u-haul experience. Thank you

Diana Downing 
Rating:
5.0

The uhaul representative that assisted me was extremely helpful

Kyle Mims 
Rating:
3.0

Improve the app. I was supposed to be able to pick up/drop off by myself via the mobile app. Luckily someone was there in person because the app didn’t work for either process

Akilah Powell 
Rating:
5.0

Customer did not leave a comment.

Robert Ambou 
Rating:
3.0

Customer did not leave a comment.

Gabriela Mendez 
Rating:
5.0

Great services

Oliver Reyes 
Rating:
2.0

The car needed service I informed the worker regarding the situation of the vehicle giving dashboard issues he stated to ignore it the vehicle was fine.

KAZY MARTINEZ-SCOTT 
Rating:
5.0

I’m very pleased with the service

Julio Lopes 
Rating:
5.0

Customer did not leave a comment.

Cherry Marrero 
Rating:
5.0

Customer did not leave a comment.

eduardo torres 
Rating:
5.0

Great experience! I believe the gentleman that helped me was named Joe. He was the best! He had me checked in and on my way quickly. He was courteous, kind, and knowledgeable. I would definitely recommend this place and rent from here again.

Tina TREVINO 
Rating:
3.0

Customer did not leave a comment.

Darnell Young 
Rating:
5.0

Wet goord customer service

John Young 
Rating:
5.0

Keep up Always the good work to help your customers as you did with me.

Diogo Moussa Barry 
Rating:
5.0

Customer did not leave a comment.

Godfred Asare 
Rating:
1.0

Customer did not leave a comment.

Javier Suso 
Rating:
3.0

Customer did not leave a comment.

Elena Berreta 
Rating:
5.0

Customer did not leave a comment.

Evangelista Rodríguez 
Rating:
5.0

Customer did not leave a comment.

Daryl Bennett 
Rating:
5.0

Customer did not leave a comment.

PJ CAPELLAN-NUNEZ 
Rating:
5.0

Customer did not leave a comment.

Jose Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Steven A Marshal Steven A Marshall Jr 
Rating:
5.0

Customer did not leave a comment.

Zoraida Rosario 
Rating:
5.0

Customer did not leave a comment.

Demos Manolis 
Rating:
1.0

Google identifies the location as a 24 hour location. However, when we returned the truck (about 12:30 a.m.) the gate was down and no drop off box to be found! It appeared other costumers had no choice but to leave their rentals parked on the street as the gate to the establishment was down and no one could enter to safely park their U-Haul in the facility's secured lot.

Sharon Brooks 
Rating:
5.0

Customer did not leave a comment.

Pedro Machuca 
Rating:
5.0

Customer did not leave a comment.

Sharif Sarowar 
Rating:
3.0

Customer did not leave a comment.

tricia foxe 
Rating:
3.0

Customer did not leave a comment.

Leah Washington 
Rating:
4.0

Customer did not leave a comment.

Shellaine Coakley 
Rating:
4.0

No hassle return, I'm happy about that!

sabrina pledger 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA JIMENEZ 
Rating:
5.0

Customer did not leave a comment.

Arianny Marcano 
Rating:
5.0

Great experience

eric mitchell 
Rating:
5.0

Customer did not leave a comment.

MAMECCA SAUNDERS 
Rating:
5.0

Customer did not leave a comment.

micheal pinckney 
Rating:
5.0

Perfect efficient , intelligent, kind service. Thank you!!!! Grade A++++

Diana Downing 
Rating:
5.0

Good

DANIEL SORIANO HERNANDEZ 
Rating:
1.0

The first thing is that the guy that is working in that location is very nasty with the customers because since me and my husband got to the place he was talking to us very bad and because we ask for his name he said he don’t care why i ask his name for and didn’t tell us and after that he got more furious and told us,(you know what I’m not going to rent this truck because I don’t want to any ways I don’t work for uhaul! So I don’t care,that was his words ,so we didn’t want any problems and we step out of the place then he call me and gave me the truck how he want to,and I understand im paying for a service and spending my money so we don’t deserve been treated like this..

Elena Jimenez 
Rating:
5.0

Customer did not leave a comment.

Rodolfo Peralta 
Rating:
5.0

Customer did not leave a comment.

ONIL PERALTA 
Rating:
4.0

Customer did not leave a comment.

Roberto Tlaltecatl 
Rating:
5.0

Customer did not leave a comment.

CHEIKH SOW 
Rating:
4.0

The attendant did his job well, was professional but not friendly. He charged me the correct price based on the miles that I actually used.

Francis Dsouza 
Rating:
5.0

Customer did not leave a comment.

Maritza Perez 
Rating:
5.0

Keep up the good work service was excellent

Wilmer Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Katherine Rodriguez 
Rating:
5.0

Clean the van fix cracks in windshield

Dan Scott 
Rating:
1.0

I am so disappointed and unhappy with U-Haul. At the pick up location where I went to pick up my truck. The worker was very rude and unprofessional he did not explain to me what he did on my account, I did not get a contract when I was done and he changed my drop off location without letting me know. When I made the reservation the night before I specifically put that I wanted to pick up in the Bronx and drop off in Queens. When I get there to pick up the vehicle he ran my information took my ID and my card and I leaned over to look at the computer and he gave me a look like he was angry that I did that. Later in the day when I went to return the vehicle I noticed that my drop off location was changed And I was charged for insurance when I know during my reservation I opt out of the insurance. And I was checked out early and was given the wrong order. So I am very unhappy that I was charged for something that I didn’t want and that the worker did not communicate with me what he did, and I was given a truck that was damaged. the front bumper on the left side was cracked I took a video of the vehicle before I drove off. To improve for the next customer I would suggest that you stress that your workers communicate with the customer and deal with them very professionally after my last experience I wouldn’t recommend U-haul to anyone and I don’t ever wanna use U-Haul again. I wish I can get a refund back honestly.

Kenneth Graham 
Rating:
4.0

Customer did not leave a comment.

Roberto Tlaltecatl 
Rating:
4.0

Customer did not leave a comment.

Damani Douglas 
Rating:
4.0

I would update the pictures on the website of the vehicle every time someone uses it. Vehicle should be washed and cleaned in the inside. Overall everything else was okie dokie.

Mark Gaudioso 
Rating:
5.0

None

Madelyn Arias 
Rating:
5.0

Customer did not leave a comment.

Thania Gomez 
No reviews have been submitted for this location.

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