El cliente no dejó un comentario.Georgiana S.
Customer Reviews for West Farms Parking LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I booked furniture pad they don't even have available. The guy even doesn't speak English.Shah J.
Only when I was going to return the truck, the Dashboard was showing ( 5% oil life )Mady S.
El cliente no dejó un comentario.byron C.
The personal in that place have a very bad attitude when you pick up or drop off the keys they have to be more gentleJorge H.
Local Agent Joseph was greatClifford W.
El cliente no dejó un comentario.OLUCHI A.
They are Charge me more than what they supposed to, they give me a van with different fuel and different mileage on the gauge then what the paperwork and the system saidYoelmi G.
Hire more young men like the one that serviced me, thank you again.Elena B.
El cliente no dejó un comentario.Carlos L.
No complaints. Good customer service. I got in and out very quick.Kennith D.
El cliente no dejó un comentario.Dan S.
El cliente no dejó un comentario.jonathan M.
Excellent serviceRoger W.
The worst place to pick up the truck truck not clean. Drop off the truck I need to park my self the truck. No good .jason B.
El cliente no dejó un comentario.JOSEMANUEL C.
1- The Vehicle I Rented was so dirty I had to stop at a gas station and wash the windsheild/windows/mirrors so i could drive safely. 2.- Tire Pressure Where Low I also had to add air to tires. 3.- I ordered to rent a hand truck, they didn't have any. 4.- upon arrival to return vehicle attendant couldn't receive the car because he had no log in information to the U-Haul system.HENSY R.
El cliente no dejó un comentario.CARMENA R.
The agent was friendly and was accomodating, but the truck was dusty and dirty .....I ordered dollies etc, this third party location was an inconvenience & had none of the supplies that I ordered & paid for. I was charged for supplies that I never recieved from this location. I had to drive to the location nearest my home where I originally booked for to get hand trucks, dollies and I was charged again a 2nd time. The young lady at the counter was very rude and dismissive....Dorothy W.
Clerk was extremely rude and threateningAMAH D.
El cliente no dejó un comentario.STEVENA D.
Returning the van the guy that received the truck was rude. I had issues with the gas and he said who rented it out to me is the person I I need to contact.COLLEEN B.
El cliente no dejó un comentario.FRANKIE JR R.
El cliente no dejó un comentario.Sixta O.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Valencia J.
The employee called me a nigga and try to initiate a fight. He did not allow me to get the truck after it was already paid for. The employee also mistreated other on that day. This employee is a liability waiting to happen. I put a google review and everyone has complained. Uhaul needs to cancel this contract. The employee has threaten other customers.patricio C.
No brakes in the uhaul truck. Only truck available to go one way. Very unsafe and scary ride all the way through.MOHAMEDFAREED H.
Great customer service.YOVANNA C.
besides not being able to get the client in and out and placing a convinently charge of 50 dollar for litterally a drop of gas missing!Cecil C.
El cliente no dejó un comentario.Nichelle J.
Make sure the truck you are renting is working when customer picks up the truck.SANTOS JR V.
El cliente no dejó un comentario.Marisol Q.
El cliente no dejó un comentario.Esther S.
El cliente no dejó un comentario.ANNETTE A.
El cliente no dejó un comentario.James T.
Make it your responsibility to park when leaving the trucks.Javier J.
Angel was my attendant when I picked up my rental. He was very pleasant and helpful. Answered all my questions. As for improvement just a little more help being It was a Sat., It was very busy people had to wait for 15 / 20 minutes to be serviced. All in all I rate uhaul a 99.YOLANDA E.
El cliente no dejó un comentario.RONALD G.
El cliente no dejó un comentario.Miguel F.
El cliente no dejó un comentario.CLAUDIOANTONIO R.
El cliente no dejó un comentario.MARIO S.
Continue to treat your customers the same way you always treat meEsther S.
Very convenient locationDENNIS X.
Put an Air Conditioner in the service area, other then that the service was professional.LISA R.
El cliente no dejó un comentario.Chenelle S.
Give the manager the ability to park the vehicles in the yard ( rent space in the garage) so that it isn't left up to the customer to find parking for the vehicle on the street.Tiezailyahu B.
El cliente no dejó un comentario.Shawntae R.
El cliente no dejó un comentario.Osvette S.
El cliente no dejó un comentario.Hollis W.
El cliente no dejó un comentario.JAZMINE C.
There's nothing to improve, service and equipment was very well kept and cleanANNETTE A.
Great service, would rent here again. Thanks for your help.Michael T.
El cliente no dejó un comentario.Ivette L.
Change the mirror on the left sideFERNANDO Arturo R.
Keep doing what you doingSIDNEY A.
El cliente no dejó un comentario.Luis R.
That location is horrible. Only care to take your money. If you have any issues or questions, their generic answer is â€œ we dont work for uhaul, you have to call themâ€. I was charged double for my rental and double for my insurance. When i asked why, you guessed it, â€œim not sure, we dont work for uhaul, you have to call themâ€. This isnt a uhaul facility, its a parking lot, and the owner just for some reason happens to have a couple uhaul trucks. Needed supplies(boxes, tv wrap, etc) they dont have any. Ive used uhaul plenty times, this was by far the worst.Cedrick R.
El cliente no dejó un comentario.Shakia W.
El cliente no dejó un comentario.Miguel C.
El cliente no dejó un comentario.Charlene R.
I was 10 mins late and you guys charged me twiceDeandre P.
El cliente no dejó un comentario.Ariona A.
the experience was goodGloria G.
Great service everything went smoothlyMillie G.
I am not happy with the overall experience with u haul. I took taxi to reach location and just 3 min before I received a call that my location has been changed which was far away from the location. And I had to pay a lot to taxi. Then they committed me to give the van back after 24 hour but after 4 hour I got the message to return it and I went to returnFnu M.
The only problem is i have reservation for 19 ft truck but when i got there only have vanPablo J.
B more clear about how ur rental would cost and what ur being charge for.Roy S.
Y'all shouldn't penalize people so much! I usually rent from CC Trucking or Penske because they are cheaper and way more lenient. uHaul has so many fines and fees, I mean I know how to do y'all right but it makes not sense that it cost $80 for a van for 5 hours and it cost $100 for a $14' truck from another company for 24 hours.Sara R.
El cliente no dejó un comentario.Alejandro B.
El cliente no dejó un comentario.Quamel G.
El cliente no dejó un comentario.Federico C.
El cliente no dejó un comentario.Justin O.
The pricing is to high for the 16miles I only use and for like 3 hours that I had itAngel J.
I have several complaints first off the attendant was not professional was trying to hurry things up so fast that I believe you made mistakes I was billed twice for this service and I would like to speak to a customer representative about this thank youArleen P.
There is no proper customer service when it comes to the experience I had at this location.bharati K.
We are in a serious health pandemic therefore vehicles should be cleaned and properly sanitized. Vehicle was very dirty inside and outside. In addition we had to re- register on line once we arrived at the location very time consuming. Looking forward to a more improved experience next time.Michael M.
El cliente no dejó un comentario.Judith K.
Everything was excellentDerrick R.
El cliente no dejó un comentario.Mirka Q.
I mentioned everything as I closed out with the ticket before and you are asking 2x. There was no windshield fluid I think the check engine light may have been on as well. I mentioned that to the person that i picked up on and I got a shoulder shrug. Even more the instructions to just walk in and pick up the key seemed to have agitated the person.. I couldn't just hold up the phone and get the key. It became a challenge and response game and that is how i got hit with the e extra dolly. The man actually removed the dolly that was there and then when I showed him on the contract that I purchased one added the cost on the invoice. I would not be surprised if other people that looked like me had problems in that location. I know I will have to use Uhaul again in the future. I will not pick up from that location and if I see that person again at another location. I will be complaining again if I get treated like that. That level of service was right at the cusp of crass. Refund my 7 dollars BTW money is tight. I don't have it to give.MARK R.
El cliente no dejó un comentario.rena M.
It would be extremely helpful to allow cars in the garage because street parking is limited.Olga C.
when I entered the van there was a roach crawling on the passenger side! also I rented a truck literally a month ago did a little more miles & still paid $10 cheaper than this time around. The clerks did have on mask either day I went. Covid cases have rised in NYC this is unacceptable!Jessica L.
The van need to change the oil and check the tiresESTHER S.
El cliente no dejó un comentario.Luis N.
El cliente no dejó un comentario.Mario F.
El cliente no dejó un comentario.Carlos A R.
Hire a professional staff. Staff on location very unprofessional.Jefferson S.
Still Muniz has not followed up with a complaint, way past 72 hrs. No real effort made to see why my truck had no headlights for a 700+ mile drive. No return of money yet. Just sad!shaka S.
Pay for gasGregory J.
El cliente no dejó un comentario.Donnell R.
El cliente no dejó un comentario.Ronald W.
very dissatisfied. I was told I could return the truck the foll. morning. When I did I was over charged. , and told the truck was due back the same evening Irented it.. I should have followed up with this issue before now.Claudette L.
The truck disgusting!!! Dust on th e seats, steering wheel and dash . The passenger side mirror was broken in 3 places.Fred N.
I am very disappointed with this experience I make reservations at 11:00 am at 2155 E tremon ave in the Bronx reservation number 99760363 I get there 10 minutes before and the attendant was very nasty said is only one truck and there people before you watting and walk away from me I had to call costomer service the sent me to another location was my time and people who going to help me move they cant not help becaose I was late took more time to move by my self and end pay doble because the irresponsibility of the location on 2155 Etremont ave is no fare that Ihave to pay doble.Jose C.
I need someone to call me, the service was very badManuel S.
El cliente no dejó un comentario.Renee L.
Just tough location due to off street parking Attendant was greatFRANKF JR T.