Fast and easy
Pontiel R
Customer Reviews for West Farms Parking LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we went to pick up the truck, the place was locked. 2 hours later they called us.Then they send us some place where the guy Was very rude and disrespectful. Did not give us no receipt. Just gave us the key that didn't even go with us to show us the truck, no courtesy.
Aida RThe person at the front desk who was conducting the transaction had no customer service skill whatsoever and he was very rude...I also believe that I was over charged for my rental.
David WThe man at the garage seemed bothered just said drop key in box and I could wait for the next worker because he was leaving soon. Then realized I left something in front seat, seemed very annoyed he had to retrieve the key for me.
Rene LThe attendance was rude. And he forced me tip him.
MD RThe app was down, the clerk at the pick up location didn't have a clue how to help me. Called customer service. Pick up was not fast and easy. Very disappointed overall
Liza GGood customer service
Rossy FDon't lie and cheat the customer.
Rhonda LThe guy that works there is extremely rude and has poor communication skills
Yahendy PHorrible customer service. The guy was super rude and mean.
Arib RThanks. All perfect
diana dThe attendant was very unhelpful and inattentive. He did not seem to know any of the steps to take in order to rent the U-Haul. I was very ver
Levi MEverything was amazing
Joseph GBad customer service
Jason AThe uhaul smelled really bad, had such a bad odor. It was incomvenient parking outside on the street and doing self checkout.
Mohammad HPerfect. Such efficient and friendly service. Thank you so much.
Diana DTook an hour to get the truck and an hour to park it additional. Also when I went to the site, the representative could not find my information even though I set it all up online and through the app and the status said dispatched. They also had to switch out my truck for another one.
Zahirul HThe guy at the location, Joe, was amazing and so helpful. I appreciated it
Vanessa CNo improvement needed
SHERYLYNNN LTruck was filthy. Smelled of smoke. Was close to empty when I picked it up. Had some liquid spilled throughout the interior. The driver seat had a brown substance on it. Trucks need to be cleaned and customers not told this is the only truck of you need to hand one.
TROY CHi I was told to look for a parking to park the truck Not aceptable was told to take picture of mileage and gas gauge Not aceptable
MARIO PExcellent customer services
Adrian LThis location does not allow for phone calls to come through. At a couple points in the day, I needed to reach someone at this location and was unable to do so. The phone does not ring, only says that they're busy and to leave a message. Even when I called the Uhaul 1-800 number, they had trouble getting through to this location.
Brianna SThe truck was delivered to me with a right front tire that was low and the engine light on for changing the oil. I didn't realize how low the tire was until I had to fill it up myself. I was basically flat with only 20 PSI when it should have been 55 PSI. Overall it just added to the stress of the day.
Cameron HVery friendly and clear explanation about everything. Would definitely come here again!
Silvia VI picked up the van with the indicator stating the front right tire needed air and I didn't have the time to get air because I was running on a tight schedule.
LORRAINE BI was charged extra for a hand truck. Truck was empty had to carry my stuff.
Pablo GSales rep was very professional and well respectful to the customer and the company.
Maik bOverall I would recommend this location to a friend. the guy was very friendly but the only thing I didn’t like was that they over charged me for gas when in fact I did return the truck with the same amount of gas. I always take a picture of the dash every time a rent so that way I know how much gas I have to put on the truck. I show that guy the picture and he did agree with me that the truck had the same amount and the the agreement they put a different amount not nice..
ISMAEL RFantastic experience in every way. The U-Haul sales person/attendant at the garage was super friendly, smart and super knowledgeable. Excellent u-haul experience. Thank you
Diana DThe uhaul representative that assisted me was extremely helpful
Kyle MImprove the app. I was supposed to be able to pick up/drop off by myself via the mobile app. Luckily someone was there in person because the app didn’t work for either process
Akilah PGreat services
Oliver RThe car needed service I informed the worker regarding the situation of the vehicle giving dashboard issues he stated to ignore it the vehicle was fine.
KAZY MI’m very pleased with the service
Julio LGreat experience! I believe the gentleman that helped me was named Joe. He was the best! He had me checked in and on my way quickly. He was courteous, kind, and knowledgeable. I would definitely recommend this place and rent from here again.
Tina TWet goord customer service
John YKeep up Always the good work to help your customers as you did with me.
Diogo MGoogle identifies the location as a 24 hour location. However, when we returned the truck (about 12:30 a.m.) the gate was down and no drop off box to be found! It appeared other costumers had no choice but to leave their rentals parked on the street as the gate to the establishment was down and no one could enter to safely park their U-Haul in the facility's secured lot.
Sharon BNo hassle return, I'm happy about that!
sabrina pGreat experience
eric mPerfect efficient , intelligent, kind service. Thank you!!!! Grade A++++
Diana DGood
DANIEL SThe first thing is that the guy that is working in that location is very nasty with the customers because since me and my husband got to the place he was talking to us very bad and because we ask for his name he said he don’t care why i ask his name for and didn’t tell us and after that he got more furious and told us,(you know what I’m not going to rent this truck because I don’t want to any ways I don’t work for uhaul! So I don’t care,that was his words ,so we didn’t want any problems and we step out of the place then he call me and gave me the truck how he want to,and I understand im paying for a service and spending my money so we don’t deserve been treated like this..
Elena JThe attendant did his job well, was professional but not friendly. He charged me the correct price based on the miles that I actually used.
Francis DKeep up the good work service was excellent
Wilmer RClean the van fix cracks in windshield
Dan SI am so disappointed and unhappy with U-Haul. At the pick up location where I went to pick up my truck. The worker was very rude and unprofessional he did not explain to me what he did on my account, I did not get a contract when I was done and he changed my drop off location without letting me know. When I made the reservation the night before I specifically put that I wanted to pick up in the Bronx and drop off in Queens. When I get there to pick up the vehicle he ran my information took my ID and my card and I leaned over to look at the computer and he gave me a look like he was angry that I did that. Later in the day when I went to return the vehicle I noticed that my drop off location was changed And I was charged for insurance when I know during my reservation I opt out of the insurance. And I was checked out early and was given the wrong order. So I am very unhappy that I was charged for something that I didn’t want and that the worker did not communicate with me what he did, and I was given a truck that was damaged. the front bumper on the left side was cracked I took a video of the vehicle before I drove off. To improve for the next customer I would suggest that you stress that your workers communicate with the customer and deal with them very professionally after my last experience I wouldn’t recommend U-haul to anyone and I don’t ever wanna use U-Haul again. I wish I can get a refund back honestly.
Kenneth G