Comentarios del cliente para West End Mini Mart
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Testimonios de recientes clientes de West End Mini Mart
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rolando M. en
This location offered me Great Customer Sevice!!
Domingo R. en
The cargo npart of the truck was DIRTY I TOOK PICTURE PRIOR.
Catherine L. en
I reserved 2 furniture dollies and 1 upright dolly. The location did NOt have this equipment that I desperately needed for my move. The store offered NO solutions or apologies. When I pressed them they suggested I drive around to different uhaul locations and see if they have it. I told them it was not acceptable that I should have to increase mileage and gas costs because of their inability to keep their promises. He did not offer to call around or find any solutions for me. I would NEVER rent again from this location
Joseph M. en
I was charged a $40 cleaning fee without explanation! Would not use this store again.
Steven R. en
Do not change the contract. The original contract was for 2 days, 512 miles at a different pickup spot. Then the day of pickup I get an email changing the pickup location (not really a problem) then when the truck is turned in, the contact changed to 3 days and just over 200 miles, so there is a mileage charge. Contract 26111357. The truck worked fine, but this has went from a good experience, to one where I now want to call the Better Business Bureau, from the extra $78 charge. Please fix this.
Jeffery M. en
pleased
william G. en
Hours after I returned the truck clean, received call from business stating that I had left it dirty, with "all kinds of stuff"...seemed like a scam to me....refused to allow penalty charge, and thus far have not been charged penalty fee.Only used the truck for about 90 minutes to move a few pieces of wooden furniture.
gregory P. en
The staff was very disorganized. It took 45 minutes to get my reserved truck because of computer issues. The location is a small convenience store and I am shocked they are a U Haul dealer. I will not use them again
Sarah L. en
Great friendly and efficient service
June D. en
It was a convenient drop off location for me. This location was only staffed by one employee so no one could check the truck for damage or mileage while I was there. They did send the receipt about 4 hours later and there weren’t any issues. A very kind patron of the minimart assisted as I parked the 15 foot truck in the tiny parking spot of the convenience store.
Jordan A. en
The worker had no idea that I was coming much less that I reserved additional items. She did not have all of the items available, so I was left to pay for items that I did not receive. She was on the phone with Uhaul for a very long time, I suppose trying to figure out the specifics. I expected this to be a smooth process since I did online check in, but it was very far from that. I would not recommend this location to anyone.
PURVISH P. en
excellent service...
JESUS V. en
Very nice great service
Steven W. en
This dealer should not be allowed to rent U hauls. The owner of the store could not even read a fuel indicator correctly. My credit card was charged $92 for not filling the u haul up stating it had 1/8 of a tank. I returned to the store and went to the truck with the owner to prove the truck was 3/4 full. He did process the change, however, I still find it very unsatisfactory that the owner couldn't get the gauge correctly.
SaravanaKumar T. en
Confusion around fuel level.. they charged $3 more. Sent an email but no response.