Customer Reviews for West Coast Self Storage West Seattle
(U-Haul Neighborhood Dealer)

105 comentarios

3252 Harbor Ave SW   Seattle, WA 98126

(206) 274-4020

Horario de oficina

  • Mon-Sat: 10 am–5 pm
  • Dom.: 10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(206) 274-4020

3252 Harbor Ave SW
Seattle, WA 98126

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 10 am–5 pm
  • Dom.: 10 a. m. - 4 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I had a good experience with Uhaul. I changed my pickup location several times due to an issue with a vehicle not being available followed by vehicle damage to the second location, but each person I spoke with on the phone was very helpful and kind. The people at West Coast Storage were very helpful to make sure I had a positive experience. It was refreshing to deal with actual local people rather than robots on the phone or bots on the internet.

Kelley C 
Clasificación:
5.0

Very friendly staff and easy process to get through the paperwork and return. I will always use this location for any future U-Haul rentals.

STEVEN F 
Clasificación:
5.0

Really great experience all around

JENNIFER C 
Clasificación:
5.0

The woman who rented to us I think her name is Crystal and the manager is wonderful. Very personable and nice.

DAEMON B 
Clasificación:
1.0

The staff were very rude and trying to push us out the door the whole time. It was upsetting when I was simply just trying to leave, get my stuff, and get back, when they are treating me like an inconvenience just for showing up at all.

ETHAN G 
Clasificación:
4.0

Van made odd sounds

DEAN A 
Clasificación:
5.0

Everything was awesome with U-Haul and renting it.

KAITLYN L 
Clasificación:
5.0

The day couldn't have run more smoothly. Great service!

CALVIN C 
Clasificación:
5.0

Well unbeknownst to me the gas tank had a hole in it. I tried filling but heard gas spilling on the ground. I informed the agent upon my return and she was going to see to the repair. Apparently they have had some issues with security in the yard.

ANDRE L 
Clasificación:
2.0

The staff at the storage unit are very helpful and nice but the truck we rented had damage on the gas tank so our move was very stressful. The tank was only a quarter full so when we went to fill it up after we did our first moving load, the gas was spilling straight onto the floor at the gas station and I had to alert the person working there and also wasted money on the spilt gas. The location wasn't really the issue, it was the equipment.

LAURENA E 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS H 
Clasificación:
5.0

Very nice customer service at front desk. Made the process very easy. Gracias.

Phillip C 
Clasificación:
5.0

My UHaul rental experience was not good, but not the fault of West Coast Self Storage. I reserved a van, then was told it was cancelled, then was told it wasn't available anywhere in Seattle area. A lady went out of her way and found a van at West Coast and said I'd get $50 off the rental for the poor info and service. West Coast itself was fine, the lady working there was efficient and friendly.

PHILIP H 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim S 
Clasificación:
5.0

Crystal had the truck ready for me. Check in was a breeze and it was drama free upon return. A very nice ending for a tired individual who had been moving all day. Very nice experience!!

Robin M 
Clasificación:
5.0

El cliente no dejó un comentario.

Elan H 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick F 
Clasificación:
5.0

Gracias

Randy W 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory M 
Clasificación:
5.0

Great customer service, very helpful employee (I can't remember his name at the moment). :-)

Willow F 
Clasificación:
1.0

We only received 6 furniture pads but we were charged for 12 pads. PLEASE REFUND.

Jessica M 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L 
Clasificación:
4.0

The rates per mile were a bit of a sticker shock. I guess that's hidden pretty well in the fine print past the initial rate costs. It would have been better to seen that up front and estimated in the total. Maybe add a little tool on the reservation website where users can put in estimated miles and calculate the overall costs.

Tu D 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley W 
Clasificación:
5.0

Trevor provided excellent customer service. ¡Gracias!

L A 
Clasificación:
5.0

Crystal was very helpful. Internet was down but she managed to get me in the cargo van and on my way with minimal delay.

Wayne W 
Clasificación:
5.0

El cliente no dejó un comentario.

william a 
Clasificación:
5.0

El cliente no dejó un comentario.

Savanna K 
Clasificación:
5.0

Amazing experience

Ahmed M 
Clasificación:
5.0

Crystal was awesome!!

Laura S 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim K 
Clasificación:
4.0

The agent was excellent, very knowledgeable. I don't think anything he didn't explain. I will return

Jacqueline M 
Clasificación:
5.0

Great location and awesome customer service. After hours check out sent validation code to the wrong phone. But other than that the experience was seamless. ¡Gracias!

Michael V 
Clasificación:
5.0

Enjoy dealing with staff at this location, as they always have a solution for my projects.

Robert K 
Clasificación:
5.0

Helpful, professional, no-nonsense, and friendly. This was my second rental this summer & both experiences have been great. Gracias.

Robert W 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea l 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt P 
Clasificación:
5.0

Great customer service. Quick, considerate and professional. Great communication as well. Much appreciated and like this location versus others we've used in the area.

John P 
Clasificación:
5.0

Crystal(sp?) was very friendly and helpful

Tim K 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily R 
Clasificación:
4.0

Only improvement: If U-Haul would let the Location post their actual vehicles available! They had a van at this location, which I confirmed when I called and spoke with a person after making a reservation, but the U-Haul Reservation Website listed no van available. Gracias

JONATHAN J 
Clasificación:
5.0

Trevor was outstanding!

Simon A 
Clasificación:
5.0

Crystal provided great customer service and the car was convenient and perfect!

Blake I 
Clasificación:
5.0

Trevor was kind and ver professional.

Soledad S 
Clasificación:
5.0

Its an excellent service to provide at a Storage Facility.

Nickey H 
Clasificación:
5.0

Crystal was great. Keep her.

Jin L 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R 
Clasificación:
1.0

The gas tank was empty due to someone siphoning gas from the first van. When I tried to fill it up, the car continued to read as empty. I went back and swapped it for another van which also had no gas in it. The employee there was very nice and did everything he possibly could for us, but the experience still sucked and led to me having to fill up gas 3 separate times.

Taylor G 
Clasificación:
4.0

Pretty seamless even if truck reserved had been vandalized.

David S 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley M 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B 
Clasificación:
1.0

El cliente no dejó un comentario.

Raymond V 
Clasificación:
5.0

El cliente no dejó un comentario.

James R 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah J 
Clasificación:
2.0

Truck that I had reserved was not available, so I had to rent a smaller van. Apparently they let someone else extend their rental even though I had reserved it; Customers don't like surprises like this.

DANIEL T 
Clasificación:
5.0

El cliente no dejó un comentario.

JANA S 
Clasificación:
5.0

El cliente no dejó un comentario.

William C 
Clasificación:
5.0

El cliente no dejó un comentario.

AjitRamesh M 
Clasificación:
1.0

I originally booked a U-Box to be delivered to my house. The Tukwila facility cancelled my box delivery with less than 24 hours notice and arranged this van reservation in West Seattle so I could load on site. It is completely unacceptable for U-Haul to cancel reservations last minute like this. It's particularly egregious because I called to confirm my box reservation the morning before and was told everything was ready to go, only to have that proven false later the same day.

Matthew D 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah K 
Clasificación:
5.0

I didn't appreciate being charged for an extra day of rental for the dolly because the four hour wait for maintenance to repair the truck caused me to run past the 6:30 return time.

David M 
Clasificación:
5.0

Trevor was AWESOME! VERY PROFESSIONAL & THOROUGH! I will definitely rent from this location agai n. The box truck I rented is the cleanest & newest one I ever rented & bonus the A/C worked great!!!

milagros c 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORA D 
Clasificación:
4.0

Employee was very helpful

Matthew C 
Clasificación:
5.0

Smart pick-up

Ian C 
Clasificación:
1.0

I reserved a 10ft on purpose because I knew anything bigger wouldn't fit where I needed to go. The 10ft trailer wasn't available because the gas was on empty. I was forced to take a 15ft trailer which made moving significantly more difficult. Also the passenger side mirror was broken so at certain times I couldn't use it to merge into other lanes. When I brought this all up after dropping off the uhaul early because it wasn't going to work for my needs I was given little to no discount or recourse to recoup losses. Not a great experience overall.

conner k 
Clasificación:
4.0

Christine and Crystal made the moving easy for us. It was the staff at the West Coast Storage on Harbor Avenue, West Seattle that made the Uhaul experience excellent. The online and central staff were difficult to deal with and we almost went with another company. Had it not been for Christine and Crystal, we would have cancelled our reservation and gone someplace else.

Ingrid E 
Clasificación:
5.0

The young woman who helped us out was wonderful. She was calm, patient and took the time to answer all our questions even though the location was very busy. We were grateful to have been helped by such a kind person!

Charles T 
Clasificación:
5.0

I was given inaccurate information by a uhaul representative that this facility offers 24/7 pickup. It doesn't. It made picking up our truck super confusing and stressful

Raymond S 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan N 
Clasificación:
4.0

Your computer apps do not work...we had all kinds of issues. Fix your apps.

Tara V 
Clasificación:
5.0

El cliente no dejó un comentario.

Melodee M 
Clasificación:
5.0

The staff was knowledgeable, professional, and friendly. I will use this location again.

Stephen M 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISHA F 
Clasificación:
5.0

El cliente no dejó un comentario.

DREW G 
Clasificación:
1.0

The manager was a fucking asshole. Ron is a unprofessional bitch

TIRHAS G 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel G 
Clasificación:
5.0

It was really easy to get in and pick up the truck. The apps made it an easy process. The people behind the desk were helpful and made it easy rent. I do not agree with the 1/4 tank rule. It seem like every time I get a U-Haul, the first thing I need to do is find a gas station. I always get the warning, if you do not return with the same amount of gas it will be $$$. Why not provide a full tank and charge when someone returns at a quarter. I was at another U-Haul facility earlier in the day and heard the attend tell the customer the vehicle only had 1/4 of tank.

ABRAHAM S 
Clasificación:
5.0

Great service. Easy to do. Thanks!

VICTORIA T 
Clasificación:
5.0

Ron and Drew were both amazing. Especially Ron, he was so helpful and provided excellent customer service.

Soo L 
Clasificación:
5.0

Drew was very professional and thorough, good customer service. Everything was easy.

JOHN M 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN B 
Clasificación:
5.0

El cliente no dejó un comentario.

EVAN B 
Clasificación:
5.0

Service is always friendly here! No issues at all with the facility or rental.

ALISHA F 
Clasificación:
5.0

I did all the preliminary work like uploading photos of my drivers license, entering credit card info, etc., so it went very quickly--both pick up and drop off. Worked with two staff members. Both were polite and professional, and totally on their game.

Joseph F 
Clasificación:
1.0

You've charged me for two days. When I rented for one. Then you charged me for double insurance. Double furniture dolly. And no one was there when I returned.

JON N 
Clasificación:
5.0

El cliente no dejó un comentario.

ELENA H 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian S 
Clasificación:
5.0

Kelly is incredible. Answered all our panicked moving questions and helped us find the packing supplies we needed for our dishes and fragile items. Helped make our move a little less stressful.

TANIA R 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W 
Clasificación:
5.0

El cliente no dejó un comentario.

KAITLYN E 
Clasificación:
5.0

As always superior customer service thank you!

CAROLINE D 
Clasificación:
5.0

Store manager was very helpful and attentive. Great experience all around!

Tyler S 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather N 
Clasificación:
5.0

Great service.

Dominick W 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew G 
Clasificación:
5.0

El cliente no dejó un comentario.

DREW G 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS F 
Clasificación:
5.0

Great service. Kelly was professional and helpful.

James D 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERMAN L 
No se han enviado comentarios para esta ubicación.

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