My reservation included 2 flat furniture dollies. The person handling the transaction didn’t know the difference between utility dollies & furniture dollies. When I pointed out his error he called me “rude” & threatened to refuse to serve me, and could cancel my rental agreement. He then claimed that they only had 1 furniture dolly. When I asked if he could contact the next nearest UHaul he told me to do it myself. After all he was a West Coast Storage employee not a UHaul employee. All in all the people at the Kenmore location were more professional and pleasant
Lonna A
Customer Reviews for West Coast Self Storage Sheridan Beach
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good experience
Thomas DAt least you can keep one pickup for customers with few stuff to transport. Otherwise you ate doing good. Thanks
Martin MThis is the worst experience I have ever had with Uhaul. I don’t think it’s the drop-off location’s fault exactly, to be clear—I was given their address both via email and on the app, and I triple-checked it. I dropped off the truck a day early. And the next day I was charged a fee for “dropping of the truck at the wrong location” and for dropping it off late—neither of which were true!! Now I’m waiting for some area manager to email me, which can apparently take days, and the whole situation is honestly ridiculous. I’ll be happy to amend my review if this gets resolved, but at this point there’s no way it could be a “good” experience.
Fanny DTom & Phil are amazing !
Kevin BPhil was a lot of help in this experience. It was my first time using U-haul, and his great customer service was greatly appreciated.
Sukhpreet KPerson working there (Tom? Tim?) was great! Super nice guy, got through the check in process quickly, had all the answers to my questions. Great experience.
Jeffrey PClean equipment and store! Phil had great customer service and jokes!
DAVID SPhil was the best! Super helpful! Exceptional service!
Adrian MNothing to improve. Great customer service!
Stephanie DTom & your Bothell Way NE location is excellent !
Kevin BPhil is definitely a great person to work with and does an excellent job helping with my needs.
Ramon CPhil was a delight.
Richard HUHaul’s systems (e.g. app, website, etc) are pretty bad, but the humans who do the work are friendly and professional.
Matthew SPhil helped us tremendously. He is very helpful
ANGELA JThe drop off was confusing and troubling. The girl behind the desk immediately stated that she was new and never worked in this location before. She then had to call someone over and over to get answers. I could hear him yelling at her over the phone. Apparently some communication failures happened and our truck had never been dispatched to us or something. She was very nice.
Michael DIt was nice personal very happy very talk to people nice 100% good job
Salah OYour employee Kyle was very helpful and professional. I would recommend this Uhaul location to anyone who is moving or looking for a storage unit. This is the best Uhaul experience I’ve had in the U.S., and I have been to a lot of Uhaul locations over the years. Thanks for your help during my move.
Kyle KThis place is super great A+ team. Not like the bad place in 1395 12th st Salem OR.
Larry S25 minutes to get out of their location. Pre-booked/confirmed reservation. Check in via U-Haul app. Got to location and non of the check in info was used -I also showed my app to them. U-Haul location might and day versus a 3rd party… this is not generating the revenue that the storage is….was even stated to me..need to figure out how to use a local provider versus U-Haul.
DONALD Sgreat customer service! friendly and incredibly helpful!
Leona ZJust keep doing what you do, I'm very happy with the service
Peter MEverything was great. Thank you!
Lynn SI was charged for gas even though I put 4 gallons in, which using my math skills based on mileage and the vehicles average MPG of 8; I only used 3.8 gallons, so that's incredibly disappointing that I put more gas in than used and was still charged 2 gallons of fuel.
Dennis DWelcoming and accommodative personnel. Very customer oriented and flexible. Overall outstanding experience! Would definitely recommend.
Maciej SThe warehouse lady was so Professional and work really quick
Ricardo SPhil is great!
Manuel VKyle is fantastic, very knowledgeable and helpful. From reservation, pick up and drop off he kept us well informed, provided helpful recommendations, and answered all our questions. Best uhaul renting experience we ever had! Thanks Kyle!
mien lRep was very friendly and helpful.
Mark SI had the complete opposite experience from Cecilia in 2022! Excellent customer service end-to-end! A few days before my move, I popped into the office to purchase a few moving supplies. The store was immaculately clean, well-stocked and the manager Kyle was super helpful, friendly and I was quickly on my way. When I arrived to pick up my 15ft U-Haul, Kyle explained each part of the check-out process (I asked him to repeat most things twice because I had moving brain delay). He happily repeated and clarified until I understood how to avoid any surcharges (mind the gas level and return it at or slightly above to avoid a $30 charge, which I did!). He gladly helped me out to the truck with my moving supplies. The truck was parked so I only had to drive it straight out the front gate (yay!). Also, the truck was in immaculate condition (no grime on the inside from other users). Kyle said to call if I had any questions once I got on my way and wrote the main phone number on my paperwork, so it was easy to find. I had a question later in the day and Kyle picked up immediately to get me the help I needed. I have rented U-Hauls from a bunch of different companies in the past. Unlike Cecilia in 2022 who was still waiting for a manager to return her call, Kyle returned my call when I called but didn’t leave a message. This was the easiest, most reliable, and most professional experience. I would gladly recommend this location 14535 Bothell Way NE Shoreline, WA 98155 to friends and family. I also wanted to mention Stress-Less Movers (see my full review under their listing). Totally professional and great communication from the owner Nate. Excellent moving services from TJ and Maricco. A+ rating for my supplies, truck rental, moving and customer service experience. Over and above my hopes and expectations 😊 Thank you all!!!
Wendelin DAgents on site were very solid and courteous. 10/10
Riley TThanks！great experience
Wengeng PExcellent customer service
Sarah RI was worried I wouldn't have space to turn around in such a small parking lot
Jordan FSo many things! But the key one would be not to change the contract after the customer has agreed to terms.
Jennifer GThe Uhaul service at West Coast Self Storage was beyond accommodating and wonderful. Couldn’t have asked for nicer people. Highly recommend and I will be a repeat customer. However, Uhaul offered an “add on” to my truck rental which included moving helpers for a certain price. We selected Frons Moving LLC which was the worst. Absolutely abysmal. Booked 2 weeks in advance and on the day of they adjusted the arrival time 4 different times and then no showed only to reschedule the next day to…you guessed it- no show again. The most unprofessional outfit on the planet. Zero star rating for Frons Moving LLC.
Lara SI was charged 14 extra when I declined service, they also don’t provide after hours pickups but don’t let their customers know so left screwed for the next day
Ryan SExcellent service
Jill DCsn't remember the manager's name but A+
Robert KGreat customer service
Otto HKyle and Jerad are so helpful.
Karen FExcellent customer service. Best ever.
frances pGetting a bigger truck size for those interested .
KOUKA KFast and easy experience
STEVEN ZKyle was awesome. The truck drove well but the sheet metal behind the cab made loud buckling and popping noises at every little bump. Don’t remember having had that with other U-Haul trucks. It wasn’t broken, just floppy and loud metal.
JENS PNo suggestions. Everything went perfectly smoothly.
Benjamin OVery friendly and helpful!!
Samantha SThe customer service rep that day was amazing (sorry forgot his name). True professional. Dont lose him!
alexander cBoth Austin and the other gentleman (didn't catch his name) were super friendly and helpful. I had a great experience and wouldn't hesitate to rent from here again
Alexander DTruck was clean and ran, but the heater knob was stuck making for a cold day. UHaul should make it very clear that they require a cell phone and for it to be with you at pick up, that was a hassle and unexpected.
Lynwood MYou’re guys always nice and doing good job
Hamad AThe guy who helped me was very kind and accommodating. The best I've ever had with U-Haul!
Robin AKyle Morgan was friendly and helpful. Would use this facility again,
WILLIAM EKyle was very friendly and helpful.
JOSEPH APhil is a gem. There was some last minute confusion from UHaul about where my pick up location would be but Phil got me sorted and on my way before I had a chance to panic. 10/10
Kirstin WPhil with West Coast Self Storage was amazing, super nice guy. Went above and beyond. Made sure I had everything I needed and was even fun to talk to. Definitely using them again on my next move. Thank you Phil!! Oh I just realized I didn't fold the blanks... So sorry Phil! Was in a rush and forgot
Taylor SPhil was very helpful
Wannian LPhil provided great service.
Paige LAmazing service from Phil, he was very efficient, friendly and helpful! 11/10 would come to this location again.
Jack GJust wanted to say Phil was wonderful! So kind and helpful.
Sara TPhil was very helpful and was ready for me at my scheduled pick up time. He was personable and professional.
Julia I