Customer Reviews for West 10 Truck and Auto
(U-Haul Neighborhood Dealer)

344 reviews

22700 W US 10   Reed City, MI 49677

(231) 832-3919

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat: 8 am–5 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(231) 832-3919

22700 W US 10
Reed City, MI 49677

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat: 8 am–5 pm
  • Sun: 10 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Easy location and easy process for picking up/ dropping off. Truck looked like it has been used but pretty clean and kept up.

bob A. 
Rating:
3.0

Keeping trailers in a inclosed area with winter weather helps keep connections and straps clean, dry, and unfrozen.

Nathan J. 
Rating:
5.0

Equipment performed exactly as it should. Trailers a small SUVjust over 200 miles without incident.

Duane G. 
Rating:
5.0

Customer did not leave a comment.

Tracey H. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
3.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Tracey L. 
Rating:
5.0

Customer did not leave a comment.

Leslie P. 
Rating:
5.0

Great customer service

James S. 
Rating:
5.0

Customer did not leave a comment.

Ross M. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn L. 
Rating:
3.0

Customer did not leave a comment.

MOIRA T. 
Rating:
5.0

I paid $7 extra for a dolly which was not with the truck. The awesome man at West 10 Truck & Auto gave us his OWN dolly to use. He should be give the $7 as UHaul got paid but didn't supply. That guy was awesome all the way around. Helped walk me through digital check in & more! Asset to UHaul.

ColleenM T. 
Rating:
4.0

I couldn't complete my return through the app because the location didn't have service which is hard because the app requires you to be AT the location of drop off. So, I wasn't sure if my pictures of the trailer were fully uploaded. It'd be nice if there was another way that I could upload the pictures from a location that has service.

Aaron K. 
Rating:
4.0

The only issue was the Internet service. Might want to consider upgrading to a faster service package in that area. Otherwise, the owner was very nice courteous and helpful.

amy H. 
Rating:
5.0

No comment

sondra B. 
Rating:
4.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Great service

SHAWN E. 
Rating:
4.0

Customer did not leave a comment.

Katie N. 
Rating:
5.0

The cup holder was sticky. We had to clean it up before getting into the truck.

Donna D. 
Rating:
5.0

Great experience. Thank you

Dennis W. 
Rating:
5.0

Very friendly even backed in the trailer for me

Jack C. 
Rating:
5.0

Customer did not leave a comment.

Timoti S. 
Rating:
5.0

Customer did not leave a comment.

sandra W. 
Rating:
5.0

An excellent facility and they were very helpful. We appreciate their service.

JAMES P. 
Rating:
3.0

Customer did not leave a comment.

TYLER B. 
Rating:
3.0

Customer did not leave a comment.

Kathryn L. 
Rating:
5.0

Customer did not leave a comment.

SEAN THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
4.0

They were fast and had me on my way in a matter of minutes.

Doug B. 
Rating:
5.0

Both the owner and his son were friendly and helpful. I will 100% be using this service again when the need arises.

Marcy N. 
Rating:
5.0

Very efficient and professional

Cindy G. 
Rating:
5.0

Customer did not leave a comment.

Dalia G. 
Rating:
5.0

Customer did not leave a comment.

Gordon T. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Make check out available at the return site through a computer verses phone only..

Kyle G. 
Rating:
4.0

Customer did not leave a comment.

GREGG STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
5.0

Nothing

Kenneth L. 
Rating:
1.0

Asked where he wanted the trailer, he told us in a location that was way too small and clearly it would not fit. Then got upset when we suggested moving the smaller trailer to make room, said he has nothing to move them with. He then walked away.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
4.0

Customer did not leave a comment.

DEAN B. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

Customer did not leave a comment.

Margaret E. 
Rating:
4.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Anne M. 
Rating:
3.0

Customer did not leave a comment.

Edward Z. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Awesome help

Arnold H. 
Rating:
5.0

Customer did not leave a comment.

Elisa S. 
Rating:
3.0

Customer did not leave a comment.

Shari P. 
Rating:
4.0

Customer did not leave a comment.

Andi S. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
3.0

Customer did not leave a comment.

Josh T. 
Rating:
2.0

Trailers brake light/tail light wasn't working. Maybe we picked the wrong day or time to reserve the trailer but it was total chaos inside and no one bothered to make sure that the lights were working before I left

Russell C. 
Rating:
5.0

Customer did not leave a comment.

paul C. 
Rating:
1.0

They never clean out the trucks and it's nasty

Littisha H. 
Rating:
4.0

Except for the one truck not being ready on time ( totally outside the control of the location) everything went extremely well. They went out of their way to see that I got the equipment asap.

Sharon S. 
Rating:
3.0

Make sure that the reserved equipment is at the pick up location when promised.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
4.0

Customer did not leave a comment.

Kyle G. 
Rating:
3.0

give clear instructions and location as to where and how to return. cell phones dont always work,fyi

BENJAMIN LESTER E. 
Rating:
4.0

N/A

Douglas H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

Internet service at site is poor. Difficulty processing check-in from previous day delayed new rental (15-20 min). Drivers license scan required - took 15-20 minutes due to lack of internet. If local internet cannot upgrade, would suggest in-store hotspot to allow quick-connect.

James F. 
Rating:
5.0

Customer did not leave a comment.

Clinton S. 
Rating:
4.0

Customer did not leave a comment.

Garrett J. 
Rating:
5.0

We have rented this same 12 foot covered trailer and it both times the lights don't work and they have to work at getting them functional again. The owner is a great guy. He is very accommodating! We have rented from him for ever.

JANE HARRIET P. 
Rating:
5.0

Great service

Richard G. 
Rating:
4.0

Customer did not leave a comment.

JANE HARRIET P. 
Rating:
5.0

Customer did not leave a comment.

Bobby G. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

LITTISHA LAURENE H. 
Rating:
4.0

Customer did not leave a comment.

Dana N. 
Rating:
3.0

When a customer request a 15 ft a month a head there should be a truck there not for me Togo different spot I have no car uhaul gave me 26 ft Im moving to lansing downtown the truck was way to big and asked for dolly didn't have one

pamila M. 
Rating:
5.0

Great people to deal with, they make checking in simple and easy

Rodney Y. 
Rating:
3.0

Customer service they where nice people but didn't know the system that well

AARON CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
3.0

All good

RONALD LEWIS B. 
Rating:
5.0

They even hooked me up. Friendly and efficient.

GREGORY ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

JEROME LEWIS G. 
Rating:
5.0

local was dirty but the manager was very helpful and polite

JANICE LEE R. 
Rating:
5.0

Customer did not leave a comment.

REBECCA KAY A. 
Rating:
3.0

The truck had no brake lights it turn signals. No air conditioning, and there were engine issues. Did not seem to be running on all cylinders. It was not a good day….

SYLVIA ANN S. 
Rating:
3.0

Make sure truck is road ready It did not run well, hesitating No tail, stop or interior box lights Windshield inside was dirty/sticky, had to clean myself Blankets were strewn all over floor

JAMES P. 
Rating:
4.0

Fenders on trailer were all mangled up. Wiring to Taillights were all cut up. I had to repair taillights.

Bernard V. 
Rating:
5.0

Very satisfied with service and assistance from this location!

EDWARD MICHAEL G. 
Rating:
3.0

Took over an hour to check in when I already had a reservation online. Charged insurance when I never asked for it. Price was different than they said on phone. Computer was slow as it was raining. But the man is nice. He is a reasonable man.

JANE HARRIET P. 
Rating:
3.0

Customer did not leave a comment.

TERRY A. 
Rating:
5.0

The moving help you provide sucks big time. The loaders MASS MOVERS in Michigan canceled 1/2 hour before loading time. We had to load it ourselves . Then the unloaders, MAJESTIC MOVERS canceled the unloading at 3:am just 6 hours prior to unloading so I had to get another unloading crew at 8am for a 10am unload time. My suggestion for u-haul is to not use these companies for other customers of yours.

JILL ELIZABETH B. 
Rating:
5.0

Great people

Michael S. 
Rating:
4.0

I was statisfied with my overall experience.

MICHAEL G. 
Rating:
4.0

Passenger side tail light flickered. Had 6 splices in the wiring with butt connectors. Swivel needed to be greased.

TIMOTHY KYLE W. 
No reviews have been submitted for this location.

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