Retrain them and they also charge me a $20 return fee when I returned it at 4:30 PM while they were open. Open trailer was located in a very difficult place to get it and dangerous.Bruce B.
Customer Reviews for Weirton Tire & Auto Center
(Distribuidor de U-Haul del vecindario)
Weirton, WV 26062
(Rt 22 Colliers Wy Ext)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 4:30 p. m.
- Sáb: 8:30 a. m. - 11:30 a. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.TRACI LEAVETTE D.
El cliente no dejó un comentario.DAVID S.
We got over chargerLLOYD SPENCER JR W.
El cliente no dejó un comentario.michael R.
it felt rushed. We were told that the truck was needed the next morning so we quickly put stuff on the truck. However, in the rush we forgot some thingsCHARN SINGH N.
Help them hitch the trailerDAVID B.
I was told my gas tank was full when I pick up truck and it wasn't. I showed a picture of the gauge to the people when I turned it in. I also told uhaul where I was gonna turn the truck in but they never listened to me. Two days later they were calling me and asking where the truck was and finally it was confirmed I had turned it in where I said I did and was going toJASON R.
El cliente no dejó un comentario.Michelyn V.
fine, fine everything is fineDavid L.
The female who checked me in was fabulous.DANIEL B.
El cliente no dejó un comentario.ANDREW W.
El cliente no dejó un comentario.Jeffrey M.
El cliente no dejó un comentario.Jonathan Derek G.
Uhaul smelled like cigarette smoke, there was half a pack on The floor behind the seat. The driver door didn't shut correctly unless it was slammed from the outside, it was unsafe if shut from inside. The check I. Offices was a nightmare as I did t have a phone signal, but needed to use my phone to check in. What was the point of doing face-to-face pick up if I still had to use my phone/emailMATTHEW J.
El cliente no dejó un comentario.JAMES E M.
El cliente no dejó un comentario.Renee S.
Clean truck seats before renting out. Poor customer service the guy threw opened used greasy blankets on the ground for me to then pick up and use. Nothing was clean. Poor customer serviceBetty J.
El cliente no dejó un comentario.RONALD L.
El cliente no dejó un comentario.Douglas Jackson W.
El cliente no dejó un comentario.KEVIN M H.
Everything fine except I ordered an appliance dolly and didn't get one. Then they called after asking where it was. I paid $10 extra for it...maybe I'll get a refund from uhaul.James W.
fast serviceJohn Robert K.
El cliente no dejó un comentario.anthony P.
I did mobile check in and the person doing check in at the location cancel out my mobile check in and proceeded to charge me for insurance which I had already declined with the mobile check in. I find this to be suspect at best and criminal at worst. After declining this coverage he chose to add a $16 package without even asking me about it.Howard Dale L.
El cliente no dejó un comentario.Sarah G.
El cliente no dejó un comentario.Steven Scott S.
El cliente no dejó un comentario.Antonio D.
El cliente no dejó un comentario.JOYCE LYNN B.
El cliente no dejó un comentario.JONATHON ROBERT F.
Staff was quite helpful. Truck and trailer were new equipment, clean and ready upon arrival. Instructions were clear and any questions were answered easily.Jeffrey D.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.Todd B.
Doing everything by phone links/apps makes it tough for some customers.Ian Tyler M.
Clean the windows. They were pretty dirty from bugs on outside and someone wiping off condensation on inside, apparently.Richard C.
El cliente no dejó un comentario.Jeff Z.
El cliente no dejó un comentario.MIchelle H.
Great people at this location.... the truck was in excellent Condition and clean...REGINALD R.
El cliente no dejó un comentario.SUSAN K.
El cliente no dejó un comentario.EDWIN WILSON JR H.
get systems fixedrobert B.
El cliente no dejó un comentario.Jeremiah M.
Very helpfulDalton C.
The lady that helped us was very helpful and friendly.TORIANO F.
Amazing experience with very friendly staffRuss T.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Austin Lee M.
The return was awful! It took us over an hour from the time we arrived on the lot until the time we left. The first lady that answered couldnt help us return it and gave us another number to call to reset our account, that number closed the hour before we called. We used two cell phones to try to return online and in the app. They both ended up loop back to the original log in page. It was an epic fail. I will never return equipment when the location is closed.Tiffany D.
El cliente no dejó un comentario.THOMAS T.
Truck was not clean. Also not filled to Full and I was charged more because I didn't fill all the way. I also was given 80 extra miles because i had to drive an hour away to get the truck. They did not honor these miles when I turned my truck in. I opened up a case with Uhual and they have yet to do anything. Charged me almost 500 bucks.Charles S.
El cliente no dejó un comentario.Brandon Lewis P.
After hours drop-off was complicated. Not specific to the location or business, but to the app procedure.Wendy B.
El cliente no dejó un comentario.Chrysten P.
The lady at the counter was very friendly and answered all my questions.John W.
El cliente no dejó un comentario.Patrick George W.
Let a person know where the truck is, if its not visible. We stood in the rain trying to find the correct truck.Melissa M.
El cliente no dejó un comentario.Robert W.
Was treated excellent at drop off also. Great people.Phillip S.
El cliente no dejó un comentario.John F.
Kim was wonderful she got it straightened out she is very good at her job!! I would go back to her every timeJody S.
Lost running lights on trailer, was not able to use it at night, I bought a new hook up for my Yukon to make sure problem was not with my truck and lights still did not work.Dan A.
Make sure the fuel tank is full before renting the truck. I was given the truck at 15/16th full. When I fueled up it was impossible to get the level the same. I returned it full.Michael B.
El cliente no dejó un comentario.Bob Y.
The online check in system does not work well at all. I had reservations made earlier in the week and I still had to re enter my information. Then it took 45 minutes beyond that, so I didn't get even 3 hours of time with the truckEric S.
did after hours drop offThomas B.
I reserved a uhaul on Tuesday morning online for moving Friday and Saturday. I received a call on Thursday saying my equipment was not available. I had to scramble and find a uhaul for Friday and then drive an hour for a uhaul on Saturday just so I could move. There's got to be a better system for reservations. To call and tell me two days after I reserved which was one day before moving into a new house was very stressful.Bill B.
El cliente no dejó un comentario.Ricky H.
El cliente no dejó un comentario.Crystal Louise B.
Make sure the windshield is clean.joyce I.
Was very satisfied with customer service.Larry C.
Having to drive 50 minutes and over 35 miles was the worst of the experience. Other than that the Uhaul employees I spoke to on the phone helped me and kept me movingROBERT S.
El cliente no dejó un comentario.Debra K M.
First, we had to wait quite a while to pick up a truck that we had reserved at a particular time. Then, when we dropped it off, we were told that if we did not self-check it in (as if we were dropping it off after hours) we would be charged and additional $20. So we went through the innane process of self-check in. Then, what was supposed to be $29 + $14 for the rental turned out to be over $75. U-Haul will not have our business in the future.Aldo P.
Business was closed when dropped off U-Haul.christopher M.
El cliente no dejó un comentario.Jessica M.
El cliente no dejó un comentario.Stephen K.
El cliente no dejó un comentario.STEVEN T.
El cliente no dejó un comentario.Thomas T.
El cliente no dejó un comentario.Kenyetta L.
the vehicle was in good running condition, but the cab of the truck was covered in dog hair, which I had to clean out prior to beginning the trip.BRYAN W.
Provide a dollyJim H.
This location forgot my two dozen blankets. I had nothing to move my furniture with, and I damage to furniture pieces. I hate The U-haul corporation. Nothing to do with this location, but the company moved my truck to this location which was an hour away. This location forgot my furniture blankets and my furniture got damaged. I tried to call uhaul to move back my drop off, talked to a representative, and then was left on hold for 25 minutes, finally hung up and called again and uhaul was closed. Suck it uhaul. I'm going to Penske next time.kylle K.
The location didn't allow much room to maneuver my truck but the staff was more than helpful getting me hooked up.Gary T.
El cliente no dejó un comentario.Taylor D.
El cliente no dejó un comentario.Jerald C.
El cliente no dejó un comentario.Jennifer C.
Truck was fine. Pick up location changed the morning of even after email confirmation. Called day of pick up about the uhaul guarantee told it would be applied to account. It wasn't. Inquired again on June 4th told it would be applied no later that June 11th. It wasn't. Customer service it absolutely terrible. What do I do from here!?Kelly L.
El cliente no dejó un comentario.Clayton M M.
Bob was EXTREMELY slow. The power steering fluid and antifreeze levels were low. The front passenger side turn light was completely missing from the truck and it wasn't documented.William L.
The truck was filthy, caked with dry mud in the storage part. Received notice 24 hours before pickup that I had to drive 1 hour from original pick up to get the truck. I was only given an additional 40 miles and no extra timescott P.
El cliente no dejó un comentario.Brock S.
El cliente no dejó un comentario.Jason R.
Both the pick up location and drop off location were changed from where i originally reserved the truck. Both changes for lick up and drop off were more inconvenient for me. The truck presented to me was full of mud inside the floor of the cargo area. There was also mud on the seat and floor of cabin areaâ€"-both were unacceptable. Upon picking up the truck was initially greeted by attendant saying he might nit be able to rent me the trunk since his computer was not working well. Caused some distress since i was dropped off at the location and my ride had left. I could not believe this is how i was greeted and even if his computer was down could not understand why he could not contact 800 u-haul reservation number to allow me to rent vehicle.Edgar M.
El cliente no dejó un comentario.Chris R.
Staff at this location was rude !Elyse M.
Had to drive 30 minutes to pick up. Did not help my husband place it on the car. It was located in a spot that you could not back up to it and he had to pull it out over a small incline which was difficult for him and hurt his wrist.Heather S.
The only thing that "went wrong" was that I assumed that the furniture pads I had requested would be in the truck when I picked it up and they were not. If they were not to be in the truck, the gentleman who assisted me in getting checked in could have mentioned that the pads are not in the truck...MIchael K.
El cliente no dejó un comentario.Michelle B.
El cliente no dejó un comentario.Alex F.