Customer Reviews for We Fix That
(U-Haul Neighborhood Dealer)

518 comentarios

482 Main St   Marseilles, IL 61341

(815) 433-5567

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(815) 433-5567

482 Main St
Marseilles, IL 61341

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
5.0

This is only the second time I have rented one and it was an enjoyable experience each time. Friendly staff to jelp

Sheila H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Becky T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandy B. 
Clasificación:
5.0

Nothing everything was excellent

ward M. 
Clasificación:
5.0

Everything was clearly marked and excellent customer service.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corbin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
3.0

El cliente no dejó un comentario.

herman W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton V. 
Clasificación:
5.0

I enjoyed working with the person in Marseilles at least 100 times better than the IDIOT that I dealt with a year ago in Chicago, that over billed my card with his stupidity.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark T. 
Clasificación:
5.0

Excellent service!

Paula L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vaughn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORBIN W. 
Clasificación:
5.0

Awesome staff

JAMES C. 
Clasificación:
5.0

Nothing, the gentleman that took care of me at WE FIX THAT is a great person that treats people with respect I highly recommend this location. IT'S PERFECT THE WAY IT IS !

rodger K. 
Clasificación:
5.0

Very helpful and flexible.

Lonnie H. 
Clasificación:
5.0

:)

Matt A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
5.0

No suggestions- y'all are fabulous! Many thanks!

Laura M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarrod W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry M. 
Clasificación:
5.0

The only downside was no backup camera.

GARY A. 
Clasificación:
1.0

Very difficult deep off

Jason E. 
Clasificación:
5.0

We Fix That is an easy business to deal with. The owner is very kind, fair and accommodating. .

LYLE H. 
Clasificación:
5.0

Every thing was clean drove great

BELINDA B. 
Clasificación:
5.0

The uhaul was in rough condition. the windshield wipers were broken (it was raining this day) and the weather stripping on the passenger door was off.

hannah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
5.0

Again very easy.

THOMAS H. 
Clasificación:
5.0

Great customer service, super easy to work with.

KELLY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
5.0

Muy buena atención y muy amables

JOEL B. 
Clasificación:
5.0

Nada

VICKY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MILES K. 
Clasificación:
5.0

There is nothing to improve. The U Haul dealer was very kind and professional. I would definitely rent from him again. It was quite painless.

LYLE H. 
Clasificación:
1.0

Level one inspection was not done by owner. Put on road in unsafe operating conditions with a passenger rear flat tire, dysfunctional driver side headlight, and dysfunctional windshield wipers. Drive at your own risk!

DARRYL Z. 
Clasificación:
5.0

Everything was great, from picking up to dropping off, nice people on both ends, we swept ou truck, folded blankets, returned dolly and replaced fuel to where it was when we received the truck, man at place we returned truck to was impressed, thank you

LISA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM H. 
Clasificación:
2.0

I'm sorry this location has to bear the brunt of this critique, but after getting the runaround most of 11/13-14/2021 I tried to call the 1-800 customer service number but it had a 30 minute wait. So here goes. What a terrible experience with U-Haul in general. Was told on 1-800 that when doing a one way move you get the newest equipment. NO old truck. Kid working their even told me it was an old truck when hooking up the auto carrier. Also, during the pickup process was told I could take the auto carrier to a place in Ottawa, IL even though the "system" said I had to go to Marsailles,IL. They checked the box not determined or something and said over and over again by 2 different people that I could go to Ottawa, IL sat. morning open 8a-12p and get the auto transporter removed so I could get back home to unload with hired help scheduled to be there at 11am. Go to the first place in Ottawa, IL, J&R Auto repair and the rep basically told me to beat it. I don't care what they told you in West Lafayette, IN but you can't drop it here and we're not going to help you. All while smoking a cigarette while another U-Haul customer waited. Lady told me J&R was a car repair shop. I added and a U-Haul rental location. She didn't like that much. Tried calling 1-800 U-Haul and somehow got the regional office for that part of IL. She wasn't any help and could care less also. Kept saying what I signed for on my contract. Again, my pickup location stated I could. Finally after driving all around Ottawa I drive to Marsailles and my U-Haul text says 362 Main St. NO, it's 462 Main St. Again, driving around this little bitty town with a 20' U-Haul truck pulling my car. Then when I get there, the guy tells me he isn't going to help me unhook (at my pickup location they hooked me up and secured. I drove my car onto the carrier. Stated I'd again have to back it off, but they'd unhook the carrier for you). The guy in Marsailles said he was an independent dealer not a storage center and complaining about the State minimum wage causing most of the area's U-Haul's to close. Finally, he did unhook me. Anyway, what a bad experience once in IL. Driving around burning fuel, adding miles and being late for my paid unloaders just trying to get my auto hauler taken off.

Marc B. 
Clasificación:
4.0

Check in before hours was very time consuming.

Roland H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey N. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE V. 
Clasificación:
5.0

Have more choices of vehicles

SUSAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

rob A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE M. 
Clasificación:
5.0

Quick service and everything went very smooth

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

Very helpful and easy to work with. Would go back again anytime

BRADLEY A. 
Clasificación:
5.0

Great customer service and very helpful

REGINA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMANDA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
3.0

Charged missing blankets to my credit card that I never received in the first place. We returned the truck with more fuel in it than when picked up and I still got charged for 2 gallons!!! I went over my mileage by 2 miles and was charged. Had to move items out of my deceased brothers house and now have more hassle with uhaul to clear up. $116 in extra charges that should not be there.

DARCY Y. 
Clasificación:
1.0

Pick up is not at the specified location. It's on a different street. Key pickup is on even a different street. No signs no help no one answers a phone. Rachel was rude and let the phone ring when I called back for 42 minutes until 7 om when a traffics person came in who was WONDERFUL. Because Of all the misinformation I didn't get my truck until 2 hours late. Missed picking up furniture and delayed the move today. My location could never be verified pick up or return. Horrible horrible experience

Jennifer R. 
Clasificación:
5.0

Keep doing what you're doing. Everything was fine. Very positive experience.

BRADLEY B. 
Clasificación:
5.0

A little pricey for one hours use

H V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELO T. 
Clasificación:
5.0

Nothing. Everything went as planned

JUSTIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN Y. 
Clasificación:
5.0

Excellent service. Very kind. Helpful

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stanley V. 
Clasificación:
5.0

Trailer arrived at pickup location pretty beat up and dented. I took photos before I drove off the lot to show that the damage was prior to me picking it up

KEVIN G. 
Clasificación:
5.0

He tried to fix the pickup locations mistake, straighten out the wrong numbers but was not able to correct the billing. He told me to contact my credit card company to stop the wrong charges. If Uhaul operates like this, I will have to switch to a better rental service.

Robert S. 
Clasificación:
1.0

Said I could get one thing when I ordered the truck and then head forced to tak something different due to my moving date and caused me twice as much gas and tripled my drive would not recommend it to anyone else

CYNTHIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELYNN A. 
Clasificación:
5.0

Nothing everything was great at this location could ask for better customer service 100 percent satisfaction guaranteed

JEREMY TAYLOR P. 
Clasificación:
5.0

Try to get it closer

SHARON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE J. 
Clasificación:
5.0

N/a

VICTORIA H. 
Clasificación:
5.0

Very friendly! Convenient pricing, and great customer service

LAURA V. 
Clasificación:
2.0

Truck was very dirty and the heat or air didn't work.

AMIE B. 
Clasificación:
2.0

did online check in to pick trailer up on website. nothing on website check in said i had to go into facility to fill paperwork out or have anything else done. few hours later pick up place called and asked if we had trailer. when explained to person calling about doing online check and that there was nothing on check in or at location about having to come into facility before leaving. the person that called was not very professional or understanding about situation.

Jason N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

You can put Corbin in charge of all of them!!!

Triton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

Awesome experience. Very professional. Se los recomiendo a todos.

JAMES C. 
Clasificación:
3.0

I would improve overall demeanor when working with customers. Came of as rude.

JAIMIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

H V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tamara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH K. 
No se han enviado comentarios para esta ubicación.

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