Customer Reviews for We Fix That
(U-Haul Neighborhood Dealer)

471 reviews

482 Main St   Marseilles, IL 61341

(815) 433-5567

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(815) 433-5567

482 Main St
Marseilles, IL 61341

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Level one inspection was not done by owner. Put on road in unsafe operating conditions with a passenger rear flat tire, dysfunctional driver side headlight, and dysfunctional windshield wipers. Drive at your own risk!

DARRYL Z. 
Rating:
5.0

Everything was great, from picking up to dropping off, nice people on both ends, we swept ou truck, folded blankets, returned dolly and replaced fuel to where it was when we received the truck, man at place we returned truck to was impressed, thank you

LISA G. 
Rating:
5.0

Customer did not leave a comment.

TIM H. 
Rating:
2.0

I'm sorry this location has to bear the brunt of this critique, but after getting the runaround most of 11/13-14/2021 I tried to call the 1-800 customer service number but it had a 30 minute wait. So here goes. What a terrible experience with U-Haul in general. Was told on 1-800 that when doing a one way move you get the newest equipment. NO old truck. Kid working their even told me it was an old truck when hooking up the auto carrier. Also, during the pickup process was told I could take the auto carrier to a place in Ottawa, IL even though the "system" said I had to go to Marsailles,IL. They checked the box not determined or something and said over and over again by 2 different people that I could go to Ottawa, IL sat. morning open 8a-12p and get the auto transporter removed so I could get back home to unload with hired help scheduled to be there at 11am. Go to the first place in Ottawa, IL, J&R Auto repair and the rep basically told me to beat it. I don't care what they told you in West Lafayette, IN but you can't drop it here and we're not going to help you. All while smoking a cigarette while another U-Haul customer waited. Lady told me J&R was a car repair shop. I added and a U-Haul rental location. She didn't like that much. Tried calling 1-800 U-Haul and somehow got the regional office for that part of IL. She wasn't any help and could care less also. Kept saying what I signed for on my contract. Again, my pickup location stated I could. Finally after driving all around Ottawa I drive to Marsailles and my U-Haul text says 362 Main St. NO, it's 462 Main St. Again, driving around this little bitty town with a 20' U-Haul truck pulling my car. Then when I get there, the guy tells me he isn't going to help me unhook (at my pickup location they hooked me up and secured. I drove my car onto the carrier. Stated I'd again have to back it off, but they'd unhook the carrier for you). The guy in Marsailles said he was an independent dealer not a storage center and complaining about the State minimum wage causing most of the area's U-Haul's to close. Finally, he did unhook me. Anyway, what a bad experience once in IL. Driving around burning fuel, adding miles and being late for my paid unloaders just trying to get my auto hauler taken off.

Marc B. 
Rating:
4.0

Check in before hours was very time consuming.

Roland H. 
Rating:
4.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Kelsey N. 
Rating:
5.0

Customer did not leave a comment.

NICOLE V. 
Rating:
5.0

Have more choices of vehicles

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

rob A. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

CARRIE M. 
Rating:
5.0

Quick service and everything went very smooth

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Very helpful and easy to work with. Would go back again anytime

BRADLEY A. 
Rating:
5.0

Great customer service and very helpful

REGINA D. 
Rating:
3.0

Customer did not leave a comment.

AMANDA P. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
3.0

Charged missing blankets to my credit card that I never received in the first place. We returned the truck with more fuel in it than when picked up and I still got charged for 2 gallons!!! I went over my mileage by 2 miles and was charged. Had to move items out of my deceased brothers house and now have more hassle with uhaul to clear up. $116 in extra charges that should not be there.

DARCY Y. 
Rating:
1.0

Pick up is not at the specified location. It's on a different street. Key pickup is on even a different street. No signs no help no one answers a phone. Rachel was rude and let the phone ring when I called back for 42 minutes until 7 om when a traffics person came in who was WONDERFUL. Because Of all the misinformation I didn't get my truck until 2 hours late. Missed picking up furniture and delayed the move today. My location could never be verified pick up or return. Horrible horrible experience

Jennifer R. 
Rating:
5.0

Keep doing what you're doing. Everything was fine. Very positive experience.

BRADLEY B. 
Rating:
5.0

A little pricey for one hours use

H V. 
Rating:
5.0

Customer did not leave a comment.

JAVIER R. 
Rating:
5.0

Customer did not leave a comment.

ANGELO T. 
Rating:
5.0

Nothing. Everything went as planned

JUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN R. 
Rating:
5.0

Customer did not leave a comment.

JOHN Y. 
Rating:
5.0

Excellent service. Very kind. Helpful

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
3.0

Customer did not leave a comment.

Stanley V. 
Rating:
5.0

Trailer arrived at pickup location pretty beat up and dented. I took photos before I drove off the lot to show that the damage was prior to me picking it up

KEVIN G. 
Rating:
5.0

He tried to fix the pickup locations mistake, straighten out the wrong numbers but was not able to correct the billing. He told me to contact my credit card company to stop the wrong charges. If Uhaul operates like this, I will have to switch to a better rental service.

Robert S. 
Rating:
1.0

Said I could get one thing when I ordered the truck and then head forced to tak something different due to my moving date and caused me twice as much gas and tripled my drive would not recommend it to anyone else

CYNTHIA R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYNN A. 
Rating:
5.0

Nothing everything was great at this location could ask for better customer service 100 percent satisfaction guaranteed

JEREMY TAYLOR P. 
Rating:
5.0

Try to get it closer

SHARON D. 
Rating:
5.0

Customer did not leave a comment.

EUGENE J. 
Rating:
5.0

N/a

VICTORIA H. 
Rating:
5.0

Very friendly! Convenient pricing, and great customer service

LAURA V. 
Rating:
2.0

Truck was very dirty and the heat or air didn't work.

AMIE B. 
Rating:
2.0

did online check in to pick trailer up on website. nothing on website check in said i had to go into facility to fill paperwork out or have anything else done. few hours later pick up place called and asked if we had trailer. when explained to person calling about doing online check and that there was nothing on check in or at location about having to come into facility before leaving. the person that called was not very professional or understanding about situation.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

You can put Corbin in charge of all of them!!!

Triton S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Awesome experience. Very professional. Would recommend to anyone.

JAMES C. 
Rating:
3.0

I would improve overall demeanor when working with customers. Came of as rude.

JAIMIE B. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

H V. 
Rating:
5.0

Customer did not leave a comment.

MARK E. 
Rating:
3.0

Customer did not leave a comment.

Tamara W. 
Rating:
5.0

Customer did not leave a comment.

JUDITH K. 
Rating:
4.0

Customer did not leave a comment.

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Customer did not leave a comment.

Justin D. 
Rating:
4.0

Customer did not leave a comment.

APRIL H. 
Rating:
5.0

Friendly, easy to rent from

Devon L. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
3.0

My suggestion would be to check the rigs before someone gets in them because there was drugs in the rental I had. Also, the cab smelled like cigarette smoke. Another thing, the online check in didn't work on my phone well and wouldn't allow me to finish the check in process and wouldn't let me add comments on the pictures that were provided. One last thing, a heads up when you arrange a rental online that the check in process is lengthy for people who don't know would be nice. Let people know its best to be able 15min prior or plan to not leave for 15min after you arrive at the pick up location.

Jessica D. 
Rating:
3.0

Had trouble using the mobile app. It took 30 minutes to process the return

Sandra M. 
Rating:
5.0

Corbin was fantastic. Extremely helpful and friendly. And a great multi Tasker! Got me in and out on the road in no time. Very pleased with the service.

Stacey S. 
Rating:
5.0

Customer did not leave a comment.

JERRY C. 
Rating:
5.0

Nothing a wonderful experience. I switched from a box truck to a pull behind it pulled like it wasn't there .

Rockie M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Perfect loction with an experience and helpful staff member.

Samuel B. 
Rating:
4.0

Customer did not leave a comment.

KELLY S. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

WENDY K. 
Rating:
5.0

Customer did not leave a comment.

Davita W. 
Rating:
5.0

WiFi or phone reception for check in! (I know that's not their fault)😆

CODY G. 
Rating:
5.0

I was told by the corporate office I had to pick the truck up 40 miles away when I worked close to we fix it but the staff at we fix it went and picked the truck up at there expence. I'm a single dad and couldn't make arrangement to do that so I appreciate we fix it for doing that.

MARK H. 
Rating:
3.0

Clean the inside of the truck better. Maybe fix the transmission that's slipping and the steering column that's going as well. I was all over the road because the steering wheel is so loose. Also, the reps from U-Haul that I talked to were all very rude and not friendly in anyway. If U-Haul wasn't the cheapest for moving trucks I wouldn't use it again due to the rudeness I received from all the reps. Also, I never received a phone call to confirm my appointment. They just confirmed it without speaking to me. Not very happy with U-Haul this time. Never had an issue before either.

andrew C. 
Rating:
5.0

Customer did not leave a comment.

CORBIN W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

MIKE F. 
Rating:
3.0

Owner was very considerate and accommodating.

TOMMY S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Renewed trust in uhaul!

Virginia M. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

The cup holders were yucky but otherwise it was clean. The truck shifts hard between gears and sounds like it is going into orbit before it shifts

DOROTHY C. 
Rating:
4.0

Customer did not leave a comment.

Marc A. 
Rating:
4.0

The equipment was clean, had one marker light out, and the trailer leaked I think on the floor. Nothing on top got wet but I had stuff on the floor to protect against leaking. Never seen one that didn't leak.

Lawrence B. 
Rating:
5.0

They provide awesome customer service !!!!

JANETROBERT K. 
Rating:
5.0

It took approx. 10 minutes to complete paperwork and hook-up the U-Haul trailer we rented. The owner was extremely pleasant and helpful.

Thomas C. 
Rating:
3.0

Was a bit far for pick up. Didnt have dolly I ordered.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Nathan D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

the man at this location was very helpful polite. explain everything i needed to know

Debbie C. 
Rating:
5.0

Customer did not leave a comment.

Judith K. 
Rating:
5.0

Friendly owner offering great service

Roderick W. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Why do we have to travel to pick up trailer? You asked what location then two occasions I had to travel to get trailers. That is the only problem I see with uhaul services

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
1.0

I was just a little late returning the auto transport and was charged for a full second day totally unfair

Wilbert W. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top