Online reservations could be more efficient. Facility did a great job and was helpful/friendly. Truck scheduling went out her (?) way to help clear up online availability issue.bryan F.
Customer Reviews for WCR 15 Boat and RV Storage
(Distribuidor de U-Haul del vecindario)
Dacono, CO 80514
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- 5/30/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Anthony W.
El cliente no dejó un comentario.Chuck E.
Wonderfully staff. Done business with them for eight years.dan V.
Great peopleJD V.
El cliente no dejó un comentario.Richard D.
When first arrived, the staff was out on a family emergency. They left a note with a number. When called, they made a special trip just to check me in. Very courteous and accommodating.Richard W.
Great help and supper niceRICK B.
El cliente no dejó un comentario.Gina R.
Everything was handled great! Thanks!Devin T.
El cliente no dejó un comentario.JOSEPH C.
El cliente no dejó un comentario.Joseph W.
Great service, friendly staff, will rent from them again!Bruce O.
Kathy was extremely helpful and kind.Mark E.
El cliente no dejó un comentario.DEBORAH H.
El cliente no dejó un comentario.Kate C.
Truck was fine but the front window was covered with snow and ice. It should have been cleaned off before my pick up. Instead I had to clean it off with my bare hands and parts I couldn't reach. I fell off the front twice trying to chip the ice off. In the end I had to drive off work only about 20% of the window cleaned off ice and couldn't see very well at all. When I got home I have to scrap it off and be on a ladder. Plus the app was a pain in the as to use in an area with bad cel service.Morgan B.
El cliente no dejó un comentario.Steve G.
El cliente no dejó un comentario.Glenn W.
El cliente no dejó un comentario.DAVID S.
Great service at this location. Will be back!Jonathan V.
El cliente no dejó un comentario.Marc W.
Returned this truck before location openedNestor A.
Charged coverage 28.00 without my okChristina B.
Travis was very helpful iÃ± getting us a pickup. It was a nice easy trip for us. Excellent fuel milage.richard C.
El cliente no dejó un comentario.Courtney S.
The gentleman that helped us was very friendly and had great customer service. They were a lifesaver and was willing to help. I would recommend this establishment and would use them againRanissa D.
El cliente no dejó un comentario.Brandon H.
El cliente no dejó un comentario.Chris B.
El cliente no dejó un comentario.Brandon G.
El cliente no dejó un comentario.John L.
I rented the truck with just above a half a tank of gas when I returned it it had a full tank of gas and I asked if I was going to be compensated for filling it up I was told no and I asked while it wasn't full when I rented it I think I should be compensated I was basically told no my problemRussell K.
I rented the truck and it was just above a half a tank full of gas I brought it back with a full tank of gas and the guy told me that they don't compensate me for bringing it back full of gas I thought that was ridiculous and I think it should've had a full tank when I rented itrussel K.
El cliente no dejó un comentario.MARK L.
El cliente no dejó un comentario.Samuel O.
El cliente no dejó un comentario.Joel F.
El cliente no dejó un comentario.Brian C.
Excellent option for my move!kathy L.
El cliente no dejó un comentario.TIMOTHY C.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Shad L.
Professional and Courteous staff. Good experience.Jerri V.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.Kacia S.
El cliente no dejó un comentario.Laura R.
El cliente no dejó un comentario.Greg E.
El cliente no dejó un comentario.Frank J.
El cliente no dejó un comentario.Dylan E.
El cliente no dejó un comentario.John K.
The owners were exceptionalDenice D.
Always been a uhaul customer and will stay. The mobile checkin gave me problems accepting me license, which put me behind overall, but the agent who helped me when I was late returning the truck did not charge me extra so it worked out.Stephen R.
Easy access. Clean yard and equipment. Friendly and helpful folks. My recommendations!Thomas S.
Reserved a trailer twice at locations much nearer my home that supposedly had them available only to have my pick up location shifted to 20 miles from my home.Kevin P.
First of all uhaul's estimation of number of pods is extremely off. We putnin the number of bedrooms our house had, said we had more than average stuff, and added an extra pod and we still needed 4 extra pods. When uhaul doesn't give you estimation of full service move prices for your destination your total price will end up being significantly higher. Our original quote was $4500 (with full service) at pickup but between the extra pods if we had chosen full service on the other end our total would have been $10,000 or more. We never would have used uhaul if we knew their initial estimate was so grossly off. They have way too many people involved. Everything I spoke with someone I got a different answer. Half the time they had no idea where our other pods were or what day they were to be delivered. When we initially setup our order, we were told it was easy to add extra pods bit when the movers (hired through uhaul) came they said there were no pods left. That turned out to not be true. We were also told our pods would be moved to a more secure location in Denver but that never happened. One of the lock mechanisms was completely broken off thr pod when we received it and someone could have easily accessed our belongings. The movers who packed the pods (hired through uhaul) didn't do a very good job. Half of our wood furniture wasn't wrapped and is now damages (but there were easily 75+ unused furniture pads left), they loaded 1 pod 2/3 full and put 4 items on another one costing us well over $500 in shipping, rental, and storage fees of an unnecessary pod. Also I called to set up delivery of the pods about 28 days in advance and the lady I spoke with acted like that wasn't enough time. Even though uhaul wants a delivery date a month in advance they don't make their schedule until less than 24 hours before so we had no idea what time our pods were arriving until 2 pm the day before and then the window for delivery was 8 am -4 pm. I got it narrowed down but was told, "the delivery driver could change their mind and take a different route so this window isn't set in stone." If you need to know a month in advance delivery days then you should make the schedule at least 2 weeks in advance. It makes scheduling movers to unload virtually impossible. Knowing what I know now, I would not recommend or ever use uhaul uboxes to move again.Carissa S.
The Uhaul website is difficult to use. It takes far too long to make a reservation. You need to figure out a way to expedite the process.Frank J.
Everything was great except your app is horrible. Would not work getting truck so glad office was open at the time of pickup. At return would not work either. Had to use QR code on key return box to go online and was able to close out ticket there. Location was great and people were helpful but Your app needs major updating.Edward M.
Travis and Cathy were awesome!derek B.
El cliente no dejó un comentario.Paul H.
Trailer was clean and ready at appointment time., The staff was very pleasant and helpful.Suzanne P.
Everything was perfect thank you so muchJoseph C.
El cliente no dejó un comentario.Sean V.
Great, seamless transaction. Will rent from this location again.Bruce S.
El cliente no dejó un comentario.Justine S.
Fix the app - totally useless - could only complete by using web browser/logging into uhaul accountTodd O.
Very Friendly Staff!Alfredo R.
This facility is filthy & disorganized. Not enough employees, no place to park, trucks parked all over the property, impossible to maneuver your vehicle around the parking lot safely. Owners & employees do not care about customers, do not offer help, and do not offer any information unless you know what questions to ask. Phone calls go to Uhaul's general number & require lots of time for the phone tree to pick up. I could go on, but why waste more of my time on this business that has no interest in customer service or the protection & care of my property. Buyer beware.Jeanette B.
Very timely and ahead of schedule delivery (by one week). The delivery folks were very accommodating. UHaul also swapped out the tarp coverings which was nice since the were slightly torn in our origin city.John K.
This location provided my best U-Haul experience ever.Bradley T.
nothing as far as I can tell.David P.
The internet was down at this location, luckily I checked in online the night before which made things easy. They also should keep more equipment in stock like hitches and accessories.Kevin J.
The person who handled my drop off was professional, clear and efficient in handling the transaction. The $5.00 charge for the blankets was dropped based on trust.ERIC J.
El cliente no dejó un comentario.Jacqueline P.
Thank you to this location for delivering my things to me! After a massive misship caused by UHAUL Corporate, this location worked with me quickly to ensure I received my U-Box. It turns out, they don't deliver to where my home is, BUT in an effort to make up for the company's poor performance, the location sent a driver to me the very next day. Harold (I think) was great and had many stories to tell while he helped me unpack my box. He was very generous, and I appreciated his kindness so much by at the end of such a trying experience. Thank you again to this location for working with me!Lacia E.
Extraordinary lady accepted my trailer even though they were closed that day!Dawn H.
Great service overall. Thanks!Christina I.
El cliente no dejó un comentario.Chuck K.
The in-person dealings were fantastic! Everyone was incredibly helpful and nice. The web page is sometimes difficult to manage. Overall a wonderful moving experience. Kathy and Travis at the Dracono location were stellar!Dawn H.
El cliente no dejó un comentario.KENNETH S.
El cliente no dejó un comentario.Heidi L.
My pod was late and delivered to wrong location. Kathryn at WCR 15 Boat and RV Storage was a pleasure to work with. She empathized with my situation and found a way to make it right! They were very kind and professional. Gracias.Allison B.
Very helpful staffsCOTT B.
Very nice people and I would rent from them again and it was also really easy to pick up and return the trailer that I rentedDaniel M.
It seemed that the systems were having issues. Othe than that, the employees were really friendly and helpful.Ronald K.
The most polite and professional UHAUL I have ever been to. Much appreciated. :)Stacy F.
Returned during after hours /holiday which was very helpful. GraciasCONSUELO J.
Great service, great folks!GEORGE B.
El cliente no dejó un comentario.Kathleen R.
El cliente no dejó un comentario.DARLENE B.
El cliente no dejó un comentario.Steven M.
Great folks working there, treat the customer right. I will be back again for sure.Theodore F.
El cliente no dejó un comentario.Paul S.
very friendly and helpfulLuther S.
The mobile app was unusable. I could not decline the condition of the vehicle vs photos because the app would hang when uploading photos. I could not check the vehicle back in because the app would not verify a photo had been uploaded re: vehicle cleanliness. Terrible app do not require customers to use it as part of the check in and check out experience.Owen E.
El cliente no dejó un comentario.Joel F.
The moving help Holler & Crew Movers was super friendly and accommodatingSuzy H.
This location was awesome absolutely loved the service they were just awesome I would recommend it to everyone!Mark R.
Travis is awesome, and I have already started recommending this location to anyone that might be moving anytime soon.Kayla H.
El cliente no dejó un comentario.Nathaniel P.
Travis was so kind and helpful!Shannon B. | Overall Experience
Overall good communication and experience.Timothy M. | Overall Experience
Very friendly and helpful staff.Lori P. | Overall Experience
The staff was very friendly and helpful and I was able to easily access and unpack my UHaul Box. I would highly recommend this location to others.Kathryn B. | Overall Experience
Excellent service, friendly, helpful, courteous Thank you!PHILIP A. | Overall Experience
WCR 15 RV Storage was professional and very helpful throughout my moving process. I would recommend them to anyone!Hannah S. | Overall Experience
Good!Ling C. | Overall Experience
Catherine and Joy were awesome! Tyler in Lincolnshire, IL was fantastic too. The Moving Helpers were great on both ends. Most everything else about my experience was terrible, and I wouldn't do again.Helene L. | Overall Experience
The older gentleman who delivered my POD was extremely friendly and made the moving process so much easier. Kathryn who set up scheduling for me over the phone was also very prompt and helpful.Roger H. | Overall Experience
The box was not big enough for what I needed so I had to cancel/Privacy R. | First Impressions