Customer Reviews for Waters Mega Storage
(U-Haul Neighborhood Dealer)

97 reviews

10722 Waters Rv Dr   Gaylord, MI 49735

(989) 731-4534

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(989) 731-4534

10722 Waters Rv Dr
Gaylord, MI 49735

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I was told to go right to the gas station as the truck was on empty. The paperwork said it was a quarter full when it was on empty. Drop off location charged me for a quarter tank of gas plus a filling fee.

JACKSON HOWARD T. 
Rating:
5.0

Thank you so much for giving me an extra day with the truck. The weather was bad, snow ice wind, roads were less than safe. When I explained the situation your people were totally understanding and accommodating, can't thank you enough.

TOMAS ADRIAN K. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Hailey was the best! I have rented there twice in the last two weeks. I will be back! Jerry W.

JEROME SIDNEY W. 
Rating:
5.0

We were so glad to have rented. We are moved. God Bless you.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  Overall Experience 
Rating:
5.0

I had the 26 ft. truck and found it much rougher riding than expected. I had a relativly light load 900+/- pounds. On "new" concrete highway in Indiana the truck would "hop" hard enough to cause some damage to the load and was VERY uncomfortable. It acted like the airbags were either " dumped" (empty) or were at too much pressure for the load. The vendor location was GREAT, my issue was with the truck.

GREGORY LEE W. 
Rating:
5.0

Very satisfied the service. Very friendly and knowledgeable. I will be a return customer. Thank you.

JEROME SIDNEY W. 
Rating:
4.0

Had several problems navigating the express check-in software from a PC, and the pickup location had conflicting information on file that the manager could not resolve using his U-Haul software. Had to call a company rep to correct the mistake, but my "express" check-in lasted a full hour. When I tried to use the mobile app for after-hours return, it would not allow me to access my U-Haul account. I had to call customer service to complete the process. I won't be using online reservation again, just too many bugs in the software. Otherwise, I'm satisfied with the transaction.

John K. 
Rating:
5.0

Make it easier to contact you guys

CORDELL LESTER C. 
Rating:
5.0

I have no complaints the entire process was smooth and enjoyable. Polite and welcoming reception to pick up the rental was refreshing. Thank you for all your help with my move.

RUSSELL ELLIOT S. 
Rating:
5.0

What a bunch of awesome people! Great great experience.

JEANNE J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

Mike Harsen B. 
Rating:
5.0

Great auto carrier rental.

Rob B. 
Rating:
5.0

Very satisfied

JOHN RICHARD S. 
Rating:
1.0

We live in Boyne City Mi and had to travel to Waters, Mi to get a van. My husband called to the company and we got a great van, it was brand new with only 16,000 miles on it and it was very good! In fact we were well pleased. Only problem was the people at the company scheduled another comple for the same van at 6pm. We had told them we were driving all the way to Grand Rapids Mi to help clean an apartment of a dear friend who had just died. We would make it back as close to 6pm as we could but, thought it was very neglectful to schedule someone when we need the van for a bit longer. You need someone who knows how to schedule people. Well, we were called by the Waters, Mi office at 4:15 Pm I thin it was to see where we were . My math tells me that was no 6pm call! It was like we were now expected to be back at 4pm!!! The other couple was there waiting for the van! Luckily we just hit Gaylord Mi and were filling up the truck and said we'd be there in a few! We got there and the folks were glad to see us. Use a map and see how far we were from there!!!!!!!!! We drove from Boyne City Mi where we live to Waters Mi, then to grand Rapids our destination then back to Boyne City to drop off furniture we got at the friends home, then back to Gaylord for gas and off to Waters again!!!!!! Do your math.....lot of miles not enough time do you think! ? Like I said the van was great we used only 3/4 of a tank with all that driving! But the office help for the busniess STINKS! I'd fire someone there real fast! Lady in Waters was nice but not helpful with this but, maybe she could do nothing with the head office......

JOHN ALLEN V. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY R.  |  Overall Experience 
Rating:
3.0

Can't really say anything about this facility because they were not open on the weekend. We just dropped the trailer off in the parking lot next to another trailer.

Matthew N. 
Rating:
5.0

Fix the app so that pictures will upload when returning

Adam Z. 
Rating:
5.0

Customer did not leave a comment.

RALPH B.  |  Overall Experience 
Rating:
5.0

We drop off after hours very helpful

Karen O. 
Rating:
5.0

Customer did not leave a comment.

BRUCE CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Very nice staff

TIMOTHY DEAN S. 
Rating:
5.0

I've used this location twice and have been impressed and enjoyed the people there. Fast, easy, and friendly.

Jon B. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
1.0

All was fine until my Box arrived in Gaylord...then they refused to deliver so they could collect storage. Thank you's. to Houghton Lake for stepping in. Packed my U Box in Fl on 8-12...left Fl on 8-16 Finally received my Box on 9-25 and they picked up my empty box yesterday 10-2. Can't say I could recommend this type of trip or the use of your U Box's

Margaret C. 
Rating:
5.0

Not really an issue, but we had to fill up the gas upon arrival.

DIANA MERIMEE S. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS JAMES O. 
Rating:
5.0

Easy pickup and drop off. Nice people to work with.

LEONARD KIRBY G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER NATH B. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
2.0

Arrived at the location and followed the process for the 24/7 Truck. Had issues with the website and could not initially get the process started using my phone. Once it finally let me in, I got all the way to the point where I could open the lock on the lock box and retrieve the key for the truck itself and no key was present. On the phone for 45 minutes trying to get through to a representative for U-haul when a repair man showed up at the location and called the actual employees at home to let them know what was going on. When Karen arrived, she could not find the key for my truck, it was apparently dropped off after hours and did not get staged for my reservation. My reservation was for 9am and I finally rolled off the lot at 12:45pm.

Sherri S. 
Rating:
1.0

There isn't a drop off location in Gaylord

Kristine L. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Great experience!

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN CRAIG L. 
Rating:
5.0

It did what I needed it to thanks

Joshua D. 
Rating:
4.0

The key drop off box was tricky to find in the dark Maybe it should look more like the orange ones in the drop off instructions.

WILLIAM HERBERT H. 
Rating:
1.0

I was moving the Gaylord was told the drop-off was in Gaylord so I had to make arrangement to drive further away location to get picked up thank God I didn't drop my car off at the first time like I was going to

Kristine L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
4.0

The trucks need to be cleaned. Windshield dirty middle seat dirty with hair and a little mud. I actually had to wipe down everything that I was going to touch because it was visibly dirty and I was very uncomfortable using it. Customer service was GREAT. building was VERY clean and inviting gals at the counter. Just need to clean them trucks. BAD!

Jennifer W. 
Rating:
5.0

Like last time the customer service was outstanding and very simple to do

JOHN ANTHONY G. 
Rating:
5.0

Drop off was a good experience

JAY J. 
Rating:
5.0

Customer did not leave a comment.

ALAN GERARD G. 
Rating:
5.0

Friendly and professional staff

Phillip K. 
Rating:
5.0

Staff is amazing! Staff was very helpful in making sure everything was to my satisfaction. Highly recommend this location for your UHaul needs.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
1.0

If staff doesn't know how to complete the rental, call traffic or their AFM instead id cancelling the reservation and closing for the night. Our trip was delayed a day and were were charged $40 more by waiting

BUNNI S. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M D. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

JERRY LEN M. 
Rating:
4.0

Customer did not leave a comment.

Kadince F. 
Rating:
5.0

Great help from young lady checking us out!

Everett P. 
Rating:
5.0

Customer did not leave a comment.

Karry K. 
Rating:
4.0

I tried to do a mobile drop off on my phone and the u-haul app would not recognize my location.

LANCE FREDRICK M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT MARTIN B. 
Rating:
3.0

Customer did not leave a comment.

CHRIS ALLAN D. 
Rating:
5.0

Customer did not leave a comment.

Philip F. 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Staff were friendly and helpful, trailer was clean, Nice to deal with competent folks.

EDWARD JOHN K. 
Rating:
5.0

Customer did not leave a comment.

BRYAN LEE D. 
Rating:
5.0

Customer did not leave a comment.

Barry G. 
Rating:
4.0

Customer did not leave a comment.

Lauren B. 
Rating:
2.0

The low rating for location is not the their fault. The UHaul in my city closed so I have to drive to a near by city.

James R. 
Rating:
5.0

Friendly and helpful staff. Thanks!

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG G. 
Rating:
5.0

This U-haul facility always does an excellent job. Kudos to the staff 🌟🌟🌟🌟🌟!

peter G. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Friendly staff and equipment was top notch.

Andrew I. 
Rating:
5.0

Karyn was very helpful!

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Walter D. 
Rating:
5.0

Great rental experience!

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES GEORGE O. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Forgot both my dollies needed for moving that I paid for. It was a Saturday and the store wasn't opened so had to do the whole move with out them. I better not get charged.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD MORRIS G. 
Rating:
1.0

drop off truck two day ahead of time charges me extra($155) call responses was didnt know how this happen still waiting for refund its been three days

LONNIE W. 
Rating:
5.0

Customer did not leave a comment.

BROOKE ANN S. 
Rating:
4.0

Customer did not leave a comment.

KAREN KAY M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE LEE K. 
Rating:
5.0

Outstanding customer service.

LEE CAMERON H. 
Rating:
5.0

Karen the customer service rep was great in handling the transaction

MARK ALAN L. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Polite ppl

DENNIS L. 
No reviews have been submitted for this location.

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