Vehicle could have been warmed up in advance. Lost time waiting for ice to thaw off windshield.Tom F.
Customer Reviews for Waters Mega Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James D.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Marnie V.
Between storage and trailer rentals, we have had several dealings with this location. Hailey and Roger are always so very helpful, friendly and professional. Nothing but positive and confident experiences.robin M.
Very clean facility with helpful knowledgeable staff. Highly recommended for either short term or long-term storage needs. Fair prices, secured property.Tammy W. | Overall Experience
Customer did not leave a comment.DAVID O. | Overall Experience
I only needed this outside storage space temporarily. Space was easy to locate and well marked. Staff very helpful and efficient. Great location just off I75 off ramps.William M. | Overall Experience
When a customer asks for a printed paper copy of their receipt, go out and check the vehicle over quickly and come back in and print it out for them while they are there and later go back and wipe down the vehicle later. Don't make the customer stand there for almost 20-30 minutes while you dilly dally around cleaning the vehicle and sit inside the vehicle in the drivers seat on your phone not wiping anything down for almost 5-10 minutes. Then act put out because she had to come back in and print you a receipt!!!Debbie H.
Customer did not leave a comment.DAVID B.
Quick and easy drop off!Dana C.
Customer did not leave a comment.Richard B.
My whole rental experience with U-Haul was very pleasantMichael L.
Customer did not leave a comment.Berne S. | Overall Experience
The staff is very friendly and we trust the service department to fix anything in our trailer. We look forward to storing our trailer at Waters Mega Storage again in the spring!Judith M. | Overall Experience
Customer did not leave a comment.Michael P.
The staff at Waters, most notably Haley, were friendly, efficient, knowledgeable, and courteous. Haley did a particularly good job helping me over the phone, finding answers to my questions, and explaining what to expect with shipping our U-Boxes across the country. U-Haul should take pride in her as an employee!Avery A.
Great place and locationDANIEL N. | Overall Experience
Customer did not leave a comment.Dennis F. | Overall Experience
Customer did not leave a comment.Tony R.
I ended up with wet items and mouse urine and feces on my items in the storage facility. For the price I'd think it'd be better sealed. DisappointingKaitlyn H. | Overall Experience
Customer did not leave a comment.tom C.
Note that the store is actually not in Gaylord, but rather a good 10 + miles south.Thomas S.
Customer did not leave a comment.Drew G.
Customer did not leave a comment.Michael H. | Overall Experience
Excellent staff and well maintained storage facilityGerald W. | Overall Experience
Easy process, great value and quality equipment.Brian P.
Very great people! Very helpful and courteous. Store was clean and well maintained. I would absolutely recommend this store!Ann B.
Customer did not leave a comment.RICHARD DEAN K.
Staff are really good to work with, smooth transactions, extremely helpful. Very accommodating.Jerry A. | Overall Experience
Great customer service. Very friendly staff.Edward C.
The staff was pleasant and helpful. Pricing was good and the process was easy. Overall great experience!Timothy B.
Customer did not leave a comment.Karole D.
Customer did not leave a comment.Richard E.
Good quick easy service thanksJeremy J.
Keep on doing a great job!Don S.
Easy drop off, friendly customer service. 5 minutes I was finished (time to park the trailer). I was in and out with no hassle.Michael G.
There was melted ice cream all over the back of the truck and we had to mop it out before we could even use it. Also the windshield was so buggy I could barely see out it to drive off from the truck rental store to head home with it. Person I dealt with was nice though.ROBERT EUGENE F.
Customer did not leave a comment.Robert G. | Overall Experience
Haley at front desk is super good! ThanksLinda S.
Customer did not leave a comment.CHRISTOPHER I.
Customer did not leave a comment.Charles W. | Overall Experience
Customer did not leave a comment.Gary B.
Customer did not leave a comment.Mike S. | Overall Experience
Very nice folks running this location. If you need a rental this is a go to location.dennis T.
The truck was in terrible shape. The outside was damaged, and the cargo area was very dirty. It looked like someone used it to haul shingles. On top of that, the guy behind the counter did not even seem to know that the truck was in the condition it was in. When I told him, he acted surprised, and yet did not seem to care.Spectrum M.
Make sure the truck is clean. Also he did not ask if I wanted to add my sister as a driver or other important questions.Shelly K.
Customer did not leave a comment.Christopher L. | Overall Experience
No one there. Closed on a sundayCODY G.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.Debbie G. | Overall Experience
Customer did not leave a comment.dennis T.
Excellent. Everyone there went beyond anything we expected. We need to store our 5th wheel for the month of April do to an earlier return north then planned. We also need to make a couple of repairs during that time. They put us up where it was high and dry and within power and waters reach. Thank you. Russ & Nancy J. EXCELLENT.Russell J. | Overall Experience
Customer did not leave a comment.Joshua P.
Customer did not leave a comment.Donald G.
Customer did not leave a comment.Mitchell T.
Professional and knowledgeable staff made my home move much less stressful.Hugh S. | Overall Experience
I will back for next year’s snowmobile season, saves me in gas and maintenance more than the cost of storage. Very convenient and I feel comfortable leaving my snowmobiles with youThomas M. | Overall Experience
Customer did not leave a comment.Dan V.
Great service. Staff was friendly and more then accommodating.Adam B.
TRAILER GOT STUCK IN SNOW IN THE FACILITY. CONTACTED OFFICE AND THEY SENT EMPLOYEE OVER. WHILE WE WAITED, HE PLOWED THE SPOT AND PUT OUR TRAILER INTO SPOT . VERY APPRECIATIVE OF THE PROMPT RESPONSE.Jim N. | Overall Experience
Customer did not leave a comment.Robbie P.
Very clean facility. Easy to off load.Hugh S.
Dealing on the local level was fine, however the online side of the things was a nightmare. I received several conflicting emails regarding availability, that my tow vehicle could not be verified and the phone numbers provided for the two locations in my area were incorrect and failed on each attempt.Dennis S.
I'm sure we will be backGEORGE N. | Overall Experience
Customer did not leave a comment.JOSEPH N.
Binder cranks need lubrication.Thomas C.
Customer did not leave a comment.TANNER D.
Customer did not leave a comment.Jessica R.
Excellent Service!Thomas C.
Great serviceRICHARD PAUL M.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Daniel D.
Everyone at this location went above and beyond my expectations. We had to wait for a cab and they let us wait inside even though they were closing because it was cold out until the cab showed up. When we need another uhaul rental we are coming back to them. You will never find a nicer group of people no matter how hard you try.Mattew P.
Customer did not leave a comment.Stephanie L.
Absolutely great young lady at front desk was very knowledgeable and fast with check in & out great serviceMichael L.
I have never experienced the kind of incompetent customer service at a business before like I did at this location. We booked (received confirmation of reservation) 4 cubes, with trailers, and a pick up truck for hauling the trailers to move out of our home. We received a call less than 12 hours before our reservation stating that they did not have a pick up truck for us to use, but had a moving truck that they would substitute in order to satisfy what we needed. Less than an hour later, we received a call stating that they did not have a truck and also did not have the trailers to move the cubes to our house for loading. This was less than TWELVE HOURS before we had our reservation. We spoke with Haley at the Waters, MI location and she tried to assist in helping figure out an alternate solution. At first she was helpful, but then we were handed off to Robert at the Houghton Lake, MI location to see if they had the equipment that we needed there. This was an extra 50 minutes away from the location that we originally booked our reservation at. Robert was not much help, my husband and I had to basically ask him questions in order to find solutions and he did not seem like he had any urgency to help us out. Finally we came to a solution. We would rent a truck from Waters, MI, load out stuff in it, then travel an extra 50 miles to Houghton Lake to load into the 4 cubes. This was not ideal for us because we now had to load our belongings twice, but we were given no other choice. The next morning we go to the Waters location to pick up the truck to start loading. Haley was there with another man and she asked if it was figured out. After stating that we found a solution but it was obviously incredibly inconvenient for us, she resorted back to her office with the man. I overheard their conversation, and the man was saying he had a potential solution but I could hear Haley saying "you are just going to make more work for me". He then left the office and approached us and asked if it would be better for us to load the cubes at the Waters location if they pulled out the cubes for us to load over the weekend once we packed up the U-haul truck. Although we were still greatly inconvenienced, this did help make the situation a bit more tolerable for us. I wish I had got his name but he was the only person who went out of their way to resolve this issue that was caused by this U-Haul location. Because of this mess up, we both had to take work off last minute and had to do 2x the manual work as this should have. I was told the manager of the Waters, MI location would reach out to us the Friday of our booking to discuss a potential discount/refund for our troubles, but we did not receive this phone call. I am greatly disappointed with my experience at this location, and would hope that this would be addressed so no other customer has to experience a stressful experience like this.Garrett R.
The app was hard to use. Nothing this location can do about that.Andrew A.
Very helpful people. Thank you!Greg B.
Customer did not leave a comment.Cassie K.
Customer did not leave a comment.Lisa C.
Dropped off on weekend place was closed. Tried using self drop off software, I'm not very smart phone experience, old school only use cell to make calls. Was able to connect to check out site but would not work for me. The area has poor cell service, tried several times to get things to work. Finally called your costumer service for help, explained my situation. Operator transferred me to another department, a recording told me all agent were handling other calls my wait time was 20 minutes. I waited, and waited 20 minutes, and then when it was my turn, I got another machine telling me that no one was available to take my call and leave a message. What a frustrating system. So after more then a hour trying to drop off this truck, I call again, this time, the person I spoke knew exactly what to do, and took care of my situation, he update my file, explaining how to drop off, told me to put the key in the return box. He also sent me an email confirming the issues. Worst customer service, except for the last person I spoke with. Other then all this the rental truck was good, the price was better then anyone else. Need to improvements pick up & drop off, it's the worst.Jim T.
Have more inventoryJohn C.
Customer did not leave a comment.Ryan K.
Owner was very nice and helpful would definitely recommend and use them again.joseph f. | Overall Experience
Haley and the rest of the staff were great as always. When I need to rent something from U-haul, this is ALWAYS my first choice as the staff here are better than most other locations I've dealt with. When people are this kind , friendly and actually remember you, you'd drive out of your way to chose them as well. Can't say enough great things about all the people here.Kent S.
Customer did not leave a comment.Karen B.
Customer did not leave a comment.Kirk S.
Customer did not leave a comment.Brian W. | Overall Experience
Customer did not leave a comment.Kyle K.
It was an awesome experience! She made the entire process so easy, and I've never had a better experience with a U-haul location.Kerri V.
The man at the desk was very helpful, in a great mood, and seemed to really enjoy his job. Great customer service overall!!!MARK M.
Great facility!WILLIAM H. | Overall Experience
Waters Mega Storage is the best in Otsego County. Very convenient and secure.Gary H. | Overall Experience
Customer did not leave a comment.JAY T. | Overall Experience
Just a disaster. Wasn't told I needed to purchase locks. Didn't set up the delivery as I asked. Delivery was a day late and I wasn't told it wouldn't get here until we were within the delivery window time. Pick up was TWO DAYS late and no one even called to tell me they changed the pick up date. I had to call Uhaul and ask what was going on! I had to beg my HOA not to fine me. EMBARRASSING! Best part of this whole thing was the movers that packed my stuff into the uhaul trailers. And they aren't uhaul employees... 10/10 wouldn't recommend. Really expected more from a company that's been around and trusted for so long.Kali H.
The new management has made some great improvements!KRIS H. | Overall Experience
The employees at this location are extremely friendly and helpful. We hacpve used this location several times.Mike B.
Customer did not leave a comment.Jacob M.
Customer did not leave a comment.Emilie C.
Customer did not leave a comment.Jerry F.
Customer did not leave a comment.David C.
Very well run business. I have and will continue to use the facility to store my boat trailer during the summer months.JAMES R. | Overall Experience
Make sure customer has a straight fenderTim S.
It was a relief to be able to comfortably sort and distribute what was no longer needed from my two rented units in order to downsize to one unit. They were understanding of my need to keep a budget and Haley went beyond her job description in order to assure me a timely truck to avoid starting another billing cycle and also accommodate my scheduled moving crew. U-Haul Mega Storage meets customer needs.lois s. | Overall Experience
Customer did not leave a comment.Richard G.
i was charged for rental insurance that I did not authorize. I reserved the uhaul and someone else picked it up for me. They did not authorize the insurance either. I did not know about it till I returned the hauler and asked for explanation on the receipt. They stated they could not do anything to help me and the other place will not respond.James I.
Excellent storage facility. I highly recommend this business.Robert B. | Overall Experience
Customer did not leave a comment.Sara J.
I've rented from this site more than once. They do an great job. This last rental had a bent rim that I too did not see at first. I don't blame the staff at this site.Phil S.
Great service and prompt service.Jerry F.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Jeff K.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Matthew P.
Dropped off after hours. Didn't talk to anyone, no post after hour number to call, but found it on my rental form. Place I picked it up at, had a sign for the after hours number to call. All worked out in the end.wally L.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Trevor G. | Overall Experience
Customer did not leave a comment.Tasha D. | Overall Experience
Customer did not leave a comment.Phillip K.
These folks are as advertised. Friendly with reasonable prices. I would recommend them if you needed outdoor storage.joseph o. | Overall Experience
Haley was very helpful in making the UHaul Experience stress free.Scott S.
Overall I would highly recommend waters storage. They where all very nice and exceptional service.Sarah L. | Overall Experience
My trailer had a Texas license plate and all the wheel lug nuts & Studs were rusted very heavily.. I was glad that we didn't have a tire puncture on our trip.JOHN RICHARD S.
Customer did not leave a comment.Chad L.
Very poor communication when my box arrived at this location. I was told it would be delivered the next day but then another person called me and say that's never going to happen because they were too busy. Then that same person called me back and said they weren't open the weekends, which was obv not true. Would've been nice to not be lied to multiple times by the staff here which resulted in my box being held up for 2 weeks there before they could deliver it, which I'm sure they are going to charge me for as well now. Was a good device just didn't appreciate the lies about the scheduling and the confusion between the staff about the scheduling.Jenna P.
Customer did not leave a comment.Dianna C. | Overall Experience
Customer did not leave a comment.John M.
Customer did not leave a comment.Jeff F.
Customer did not leave a comment.matthew P.
Alway great customer service quick and easy rental great priceOrion L.
Customer did not leave a comment.Chad G.
Customer did not leave a comment.Jeffrey D.
I am usually there to pick up on Saturday and drop off Monday or Tuesday night, it works out OK, understandable someone can't be there at those hours. I will definitely be back next year, the cost is about even with what I save in gas towing and no wear and tear on trailer. I have recommended to others.Thomas M. | Overall Experience
Customer did not leave a comment.Chris L. | Overall Experience
You can find similar facilities for much cheaper rates. Waters is over charging.FRANK N. | Overall Experience
Customer did not leave a comment.Andrew W. | Overall Experience
Customer did not leave a comment.KIMBERLY R. | Overall Experience
Customer did not leave a comment.RALPH B. | Overall Experience
Will use again! Karyn was awesome to work with!Edward (Eddie) V. | Overall Experience
Karen is Super!!! I will be back next summer.Scott P. | Overall Experience
We store our 5thwheel every winter nothing but great serviceKEVIN D. | Overall Experience
I rented space for my boat for 8 months paying at a monthly rate. I took the boat out of storage 16 days prior to end of lease for the month of May but the storage facility would not prorate my last month. Also the storage facility is not open on the weekend which requires me to take a day off work to pick up my boat.TOM D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!