Customer Reviews for Washworks Laundry House
(U-Haul Neighborhood Dealer)

594 reviews

900 Sleepy Hollow Rd   Pittsburgh, PA 15234

(412) 341-2127

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(412) 341-2127

900 Sleepy Hollow Rd
Pittsburgh, PA 15234

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

Dale R. 
Rating:
5.0

The person who helped me with pick up and return is so kind and professional. Highly recommend!

JENNIFER T. 
Rating:
5.0

great people always very helpful and friendly

Thurman G. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
1.0

I was given a truck with defective brakes and when I had it towed they charged me for the tow which I NEVER agreed to.they robbed my credit card.

DARLA S. 
Rating:
5.0

Customer did not leave a comment.

THERESA N. 
Rating:
5.0

Employee came out to meet me when I pulled up and parked the truck for me.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Excellent service

Blaise G. 
Rating:
5.0

Customer did not leave a comment.

DENISE S. 
Rating:
4.0

They were close when I dropped off

LINDA M. 
Rating:
5.0

always a pleasure thanks to Steve

VICTOR C. 
Rating:
5.0

The worker at the pickup location was very nice and very helpful. The process of getting a truck online was a huge hassle and had issues at every step

John N. 
Rating:
4.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Nothing, the manager/owner is great. Always pleasant and helpful. Is a credit to himself and U Haul

Thurman G. 
Rating:
5.0

The man who waited on me on Sunday and on Monday was very friendly and helpful. The cell reception isn't great at their location, but he made it very easy for me. Great experience, I would definitely use their location again. It was very easy.

Christine L. 
Rating:
3.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

I was given a brand new van with less than 70 miles on it. It was cleaner than I was expecting. Service was great.

Nitin S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Good service

Blaise G. 
Rating:
4.0

Customer did not leave a comment.

LEE T. 
Rating:
5.0

Customer did not leave a comment.

Ethan C. 
Rating:
5.0

Customer did not leave a comment.

LORI S. 
Rating:
3.0

Customer did not leave a comment.

STEFANIE R. 
Rating:
5.0

Great Staff. Location has all of your moving needs.

Robert T. 
Rating:
4.0

Store associate should Confirm fuel level prior to asking customer to sign off on it. I agreed to 1/2 full tank, but actual level was 3/8ths. I returned it with 1/2 tank to avoid any potential additional charges.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
3.0

The U-Haul app did not work for drop off either, so I wasted about 30 mins trying to redo the drop off. After failing, I talked to an employee there and they told me I was good, and to put my keys in the drop off. I did, then the next morning it still showed me that I was using the truck. I needed to call U-Haul CS and they talked to wash works who finally put through the order and closed out the rental. It was more of a headache than I expected and the app needs work. Instead of being contactless, I needed to go into both locations which defeated the purpose of the app and just wasted more time.

JAMES M. 
Rating:
1.0

Told me I couldn't leave it there because there was no room. I told him I was going to just disconnect the trailer in the middle of his lot because this is where I was told to bring it. After about 5 minutes of back and forth he finally moved a van and had me put the trailer where the van had been parked.

ALAN K. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

I thought that was the fastest and smooth as it could be.

RAYMOND A. 
Rating:
5.0

The gentlemen at check out and return were helpful. Very nice van and was just what I needed to move a dining room suite. If I need another move, I'll come back to U-Haul.

TERRY J. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
3.0

Smaller location sketchy part of town

Donald L. 
Rating:
5.0

Great place

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
3.0

We placed our order for a truck over a month before needing it, mostly because the convenience of the location to our house. UHaul knew for that entire month where the truck needed to be, yet we were forced to drive across town (35+ minutes one way) to pick up at another location. The agent kept saying "but it's only 9 miles from your house" obviously does not understand how large cities work and getting around. I'm not sure what the point of making a reservation is for if the truck won't be where you requested it. Also, we asked for a dozen moving blankets and they only had nine. Again, you knew for a month what our order was. It was a very frustrating start to our moving day experience.

James H. 
Rating:
4.0

Customer did not leave a comment.

Raymond Y. 
Rating:
3.0

It's a little hard to get to with the truck.

Stefanie R. 
Rating:
5.0

Great job! I appreciated the convenience.

Jari R. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

No criticism. Only strange thing was there was an employee there afterhours.

William L. 
Rating:
5.0

thanks as always for Steve

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE G. 
Rating:
3.0

Customer did not leave a comment.

Tamara N. 
Rating:
5.0

Clean interior windshield

PAUL C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Great, friendly service. In and out in a flash even though there were multiple rentals. vehicle was larger than expected and overall experience was very good

ALBERT B. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN K. 
Rating:
1.0

It's not a corporate store. It's a convenience store/laundry mat/ U haul. I stayed there over an hour because there was a problem with the system. I watched over 20-30+ teenager girls buying juuls,electronic cigs, refills for their vape pen etc and the store employee hits on them. I did tell him they were underage he said they're all 21. I said how many 21 years in this town? They're total illegal business conducting creepy people. It should be shut down

John D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
3.0

The sales rep made me very uncomfortable regarding renting a car carrier. The right fender was coming off.

Cynthia O. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA P. 
Rating:
5.0

Customer did not leave a comment.

JOHNJOSEPH JR R. 
Rating:
5.0

Customer did not leave a comment.

Youth Zone A. 
Rating:
4.0

Clean the inside of the truck. There was a left over soda and a box of candy in the passenger door, and hair and lint on the seats. Also, the floor in the passenger area was dirty.

David A. 
Rating:
1.0

1. Did not check lights. Had to use flashers as rear tail lights did not work for an hour on PA Turnpike. 2. Front tires would not pass inspection. Worn down to tire tread wear markers 3. Agent's phone did not work and was out for over a week or longer. Was not working when I dropped off vehicle. I tried to call to see if vehicle was available per reservation and no answer. 4. Check out person was making excuses for phone not working…'we have 4 businesses here'

William K. 
Rating:
5.0

No need to improve...just wanted to say thank you! I really appreciated the efficiency of the process and the helpfulness of the individual who was handling the rental at this location.

Audrey K. 
Rating:
4.0

Customer did not leave a comment.

Batkhuu P. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

Clerk as exceptionally nice and helpful.

Jeffrey G. 
Rating:
4.0

Customer did not leave a comment.

MEGAN K. 
Rating:
5.0

Super nice guy. Very pro-active!

Mark A. 
Rating:
3.0

The initial reservation was for a location 20 mile away. The location was moved without notification. The pick up and drop off distance time wasted was over 3 hours of time which did not enable us to move appropriately. The lack of notification and misinformation on moving day made a stressful day completely deplorable. Nikki at customer service was excellent and did everything she could to rectify the situation, but the note on the account indicated texts and voice mail which was inaccurate. Very very dissatisfied with the experience and impact on what should have been a simple move.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

KRISTA D. 
Rating:
5.0

The owner was great, very friendly and helpful. Made the experience that much better

THURMAN G. 
Rating:
5.0

The manager went out of his way to make sure that everything went well. Keep people like him around!

Joseph L. 
Rating:
3.0

Advise customer of vehicle controls, particularly parking brake and lights and any tricks related to fueling.

Louis H. 
Rating:
4.0

Customer did not leave a comment.

BEVERLY R. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

The passenger truck door did not open from outside and the window was extremely hard to open and close. Not a good thing on a hot, sunny / thunderstorm filled day.

HELEN F. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

No improvement necessary.

MARK G. 
Rating:
4.0

as always thanks for Steve

VICTOR C. 
Rating:
4.0

Inform customer before coming to location if equipment is not ready. Also, at least a 15 minute allowance from appointment time either early or late. This would be helpful when using hired movers who charge by the hour for local work.

PATRICK T. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

The attendant was courteous, helpful and a gentleman.. thank you

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Catherine A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
3.0

seemed rushed and everything was emailed so didn't get the 5 mins convo I would have liked. also wouldn't have gotten my appliance dolly if I didn't ask.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
1.0

The location itself shared space with a Laundromat and convenience store. The service agent inside was not helpful and just pointed to the truck and said “that's it” it was extremely closely parked to other trucks and I asked that he pull the truck out. Good thing, because he scratched both sides of the vehicle while coming out of the spot. Furthermore he didn't include the utility dolly. I returned to get it and it was rusty and covered in dirt and dry mud.

Arun J. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Streamline mobile pick up. I was waiting for 30 minutes to get verified. It is advertised that it would be quick and efficient, and instead it wasted my time. I will never use it again.

Robert K. 
Rating:
3.0

Car seat is full of dog hair. Its not clean. It will affect health of the person.

Karthikeya Selva T. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS G. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
3.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Team member came right out- very personable and very professional. Well done

Patrick O. 
Rating:
5.0

Why was my uhaul 170 dollars for 2 days

charmaine C. 
Rating:
3.0

The Uhaul truck we were assigned did not have any gas in the tank.

Adam P. 
Rating:
5.0

I had a great experience. Very friendly and helpful. Keep up the good work.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE L. 
Rating:
5.0

Long live Steve

VICTOR C. 
Rating:
1.0

No furniture dolly in stock. Blankets kept outside - some were wet. Terrible location. There are other locations in the same area that are much better. This was not my requested location

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Shane B. 
Rating:
5.0

Owner was awesome. We were running behind moving furniture and with the weather it was a crazy long day. So we had to rent the van for a few extra hours. He understood and was very very nice about it. We may have to rent another cargo van at some point for our new house. We will be going back to the same location if we do.

Scott S. 
No reviews have been submitted for this location.

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