Comentarios del cliente para Washworks Laundry House

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Washworks Laundry House

Grado total:

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Dawn M.
Grado:

There was a language barrier which made it difficult to pick up the truck at that location. Once we were able to get past that, it went smoothly

James D.
Grado:

I didn't have the best experience with uhaul. I ordered initially at domsgulf close to my home. They didnt pick up the phone when I called and was worried from the get. When I went there, they had a sign on saying open, but no one was there. I was then on the phone with customer service standing in the cold for about half an hour. I then had to walk to a new location to pick up a truck, luckily a neighbor saw me about a mile in and gave me a ride. The 900 sleepy hollow person was great. I ended up having to get the truck for an extra day because I thought id be cutting the return time close. The truck itself seemed okay, but im not sure how well the transmission is working. It was having trouble switching gears and only did so around 3500 rpms when entering the highway and drastically jerked when downshifting on a downhill. When I returned the truck, the app wouldnt work for me, and i chatted in the cold w customer service for about 15 minutes before I gave up. I just dropped the keys off and left without proper checkout. I put 6 gallons of gas in after driving it and still got charged a gas fee of $8. Im guessing it got about 6-7 mpg, maybe this is normal or maybe it was due to the quality of the truck. Ive had much better experiences in the past with uhaul.

Chauntae B.
Grado:

Besides there being furniture padding all over the back of the van, there wasn’t a loading ramp(the mount for it was there, but the ramp was missing), and I was over charged twice. The app quoted one price, the distributor quoted a different price, and I was charged the highest price...twice. So not only was the vehicle in poor condition, they stole money from me with a smile like I couldn’t see what they were doing

Thurman G.
Grado:

Staff very helpful, especially during the final check out...very quick and friendly

Johnnie S.
Grado:

El cliente no dejó un comentario.

michael M.
Grado:

El cliente no dejó un comentario.

Stephen M.
Grado:

Nothing - prompt friendly service

JOHN L.
Grado:

El cliente no dejó un comentario.

DAVID B.
Grado:

Equipment can be clean, but not so much well maintained. The truck drove very nicely - tires balanced, great alignment no tires out-of-round, but when braking above 45 mph the entire truck nearly shook itself apart. NOT safe.

Kenneth B.
Grado:

Very friendly and convenient

Nicholas Y.
Grado:

The experience was overall very pleasant. I have no comments to make about needed improvement.

LEE EDWARD S.
Grado:

El cliente no dejó un comentario.

Thomas B.
Grado:

By far best experience I’ve had renting uhaul

Stephen L.
Grado:

I was hoping to be able to buy additional supplies for the move but the pick up location was just that a pick up location.

Richard F.
Grado:

El cliente no dejó un comentario.

jim M.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

El cliente no dejó un comentario.

andy S.
Grado:

El cliente no dejó un comentario.

Thomas B.
Grado:

Everything was great - easy to pick up and drop off!

Valerie D.
Grado:

Very helpful staff! A+

Andrew W.
Grado:

Drop-off location was efficient and helpful.

SHEROZIY K.
Grado:

El cliente no dejó un comentario.

HARI K.
Grado:

El cliente no dejó un comentario.

margaret S.
Grado:

El cliente no dejó un comentario.

Adam L.
Grado:

I got pulled over twice because of your equipment. The strap was broken and the right light was out. I have rented from U-Haul before and never had this much of an issue. Extremely dissatisfied.

Althea V.
Grado:

El cliente no dejó un comentario.

Gloria Ann C.
Grado:

I have no comments.

yvette M.
Grado:

Good customer service!

Althea V.
Grado:

El cliente no dejó un comentario.

Frank B.
Grado:

When I received my rental vehicle the gas meter was far less than what was on the contract. I called 5 minutes after leaving, but they had stopped answering the phones due to the location just closing, understandable. I dropped the vehicle off after hours, and filled the tank up to where it says it was on the contract, which was wrong, and figured the manager would make it right the next day. The next day I called to speak with the manager. I notified him that I took a picture of the gas meter minutes after leaving to prove that the meter was not where they had stated it was, but I had filled it there out of good faith. He stated, and I kid you not, "What do you want me to do about it? We didn't charge you extra for fuel." Well, obviously you didn't charge me extra for fuel because I paid more than what I should have! I then said "I'd like to be reimbursed for my excess fuel costs which I can prove to you," and he once again said "But, we didn't charge you extra." Of course they didn't! That's because I paid MORE based off of their incorrect data entry. I would NOT recommend this location to a single customer regardless of the situation. Steer clear of this location.

Darren D.
Grado:

Nice staff, very knowledgeable

Paul M.
Grado:

El cliente no dejó un comentario.

Adam R.
Grado:

El cliente no dejó un comentario.

Trevin P.
Grado:

El cliente no dejó un comentario.

Kamal N.
Grado:

Hell this location. I was charged $21 just because location was closed when I dropped even tho I was supposed to drop after hours. I was told to do mobile checkout, I did and submitted 8 times total but every time I submit it says error occurred, it was their fault and I got charged. Wow

Mike C.
Grado:

great service. two trucks in to days in and out both times

fouad S.
Grado:

Very nice service

Melissa S.
Grado:

El cliente no dejó un comentario.

Luis B.
Grado:

Great experience!!!

Darryl E.
Grado:

El cliente no dejó un comentario.

Vanessa M.
Grado:

El cliente no dejó un comentario.

thomas H.
Grado:

El cliente no dejó un comentario.

Michael-Paul J.
Grado:

The guy who recieved me was not helpful

delcy H.
Grado:

El cliente no dejó un comentario.

MARK L.
Grado:

The picking up the vehicle was terrible. Had to ask for insurance and have the employee go out with me to the vehicle and look it over for damage. I asked questions and the employee said “no one’s asked me questions before, just jumped in and drove off” Beware and ask questions...employee was in major need of more training.

Joseph S.
Grado:

It was the best thing we ever did! Quick and easy. The employees were beyond welcoming and helpful. I couldn't believe how reasonable the price was. I would never move anything any other way or from any other place!

Kimberly B.
Grado:

El cliente no dejó un comentario.

Emma S.
Grado:

Very easy and very nice!

Lori C.
Grado:

The people are so kind. I had a truly great experience and really appreciate it! Thank you

andrew M.
Grado:

The truck i had was unsafe. The steering was all over the place and the truck had zero acceleration.

Travis S.
Grado:

El cliente no dejó un comentario.

Justin L.
Grado:

El cliente no dejó un comentario.

Dustin T.
Grado:

Nothing to improve on. Steve (I think was his name) was great. Very friendly and efficient. Had my truck ready to rock. Very smooth transaction. Would recommend!

Althea V.
Grado:

El cliente no dejó un comentario.

Thomas V.
Grado:

El cliente no dejó un comentario.

NICHOLAS P.
Grado:

Steve was great.

Dale W.
Grado:

El cliente no dejó un comentario.

mike V.
Grado:

Great place. I showed up early and they had no problem getting me on my way.

Sandra A.
Grado:

We were very satisfied with the location as well as the equipment.

Dale W.
Grado:

Always a good experience. Friendly, knowlegable staff, fair pricing.

Althea V.
Grado:

El cliente no dejó un comentario.

Hemant C.
Grado:

El cliente no dejó un comentario.

Thomas P.
Grado:

El cliente no dejó un comentario.

Beth M.
Grado:

Everything went very smoothly and worked out great. I can't really think of anything to improve the next customers experience. Your staff is very friendly and extremely accommodating. You couldn't ask for more.

andy S.
Grado:

Fast clean cheap

Pamela H.
Grado:

I was really surprised to find UHaul at a laundromat but the place is well run and easy to get in and out of. Great experience.

conrad W.
Grado:

worked for what we needed it for. Great and affordable deal.

Michael M.
Grado:

El cliente no dejó un comentario.

AL F.
Grado:

Excellent service.

Carrie D.
Grado:

This rental location is ALWAYS top notch. Several times I've tried to get a truck or van online, something happens, and the woman I speak with from the Pittsburgh area is HORRID. Waterworks has CONSISTENTLY been professional, responsive, and beyond amazing in their practices. From this experience onward, I will ONLY contact Waterworks.

James M.
Grado:

The guy did a good job. Very helpful.

Suzanne A.
Grado:

Perfect and Easy Breezy Transaction!

Joseph G.
Grado:

The staff goes above and beyond for me ...

Scott S.
Grado:

El cliente no dejó un comentario.

Theresa W.
Grado:

El cliente no dejó un comentario.

Mary R.
Grado:

El cliente no dejó un comentario.

Althea V.
Grado:

Great people to work with!!

Jacqueline B.
Grado:

El cliente no dejó un comentario.

chris R.
Grado:

El cliente no dejó un comentario.

Adam E.
Grado:

El cliente no dejó un comentario.

Fr. vick C.
Grado:

Working with Steve is fast, courteous and refreshing

richard S.
Grado:

El cliente no dejó un comentario.

Linda J.
Grado:

El cliente no dejó un comentario.

Marisol V.
Grado:

I would hold uhaul equipment there: tarpes, towing kits, rope, adapters for signals, etc. I personally had to go out my way after arriving there to buy these things elsewhere.

Althea V.
Grado:

El cliente no dejó un comentario.

Raz B.
Grado:

The only problem I had was the directions I got off line, it was a round about way to get from point A to point B which had nothing to do with my rental experience. The attendant was very kind and explained all that was necessary to know.

Andrew H.
Grado:

The staff person was great and got me on my way very quickly. Thank you!

Juan W.
Grado:

I have been to several locations this year alone. In my experience has been great across-the-board. Way to go U-Haul!

Anthony P.
Grado:

El cliente no dejó un comentario.

John B.
Grado:

IMO nothing at all. The equipment was clean with only 4k miles and the process went smooth.

CLEARVIEW FED C.
Grado:

El cliente no dejó un comentario.

Fredwin O.
Grado:

Attendant was very personable

Taren K.
Grado:

My experience was great. Staff was very professional. Van was practically brand new and very easy to drive and very comfortable inside. I did not have to wait to check out the van or to check it back in. Thank you for a great experience!

Yazen A.
Grado:

El cliente no dejó un comentario.

Sydney Z.
Grado:

El cliente no dejó un comentario.

Christina W.
Grado:

El cliente no dejó un comentario.

Sandra O.
Grado:

The representatives were very helpful and pleasant during the rental process even with questions and concerns I had regarding a possible extension. I was very impressed with the website by it offering all types of moving services in making it more convenient and worry-free for this transition as in having helpers, storage cubes and an understandable way of obtaining any type of additional help, service, and products I may have needed to make it a smooth transition. I will definitely utilize U-Haul services in the future and actually look forward to my next move! Thank you. Very professional and easy to use resource.

russ M.
Grado:

Convenient place, friendly staff. Exactly what I needed.

BRYON H.
Grado:

There is nothing to improve. The place was well organized and clean. The guy that handled our rental did an excellent job. He answered all our questions and helped us understand the process entirely. He is a top quality employee. We can't remember his name but U-Haul Corporate should commend this man for representing your company so well. He was professional and he made us feel like a guest in his own home. Thank You so much U-Haul people and please thank the man who did our rental at Washworks Laundry House for making us feel like we mattered. Employees like this are hard to come by and I hope you let him know that he matters to your company. Thank you again and again!

Goddy C.
Grado:

Truck was very dirty, the guy didn’t explain nothing about the truck. He didn’t bother to ask for my license or ID

No reviews have been submitted for this location.

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