Customer Reviews for Ward Trucking
(U-Haul Neighborhood Dealer)

368 reviews

1745 Dr Martin Luther King Jr St   Indianapolis, IN 46202

(317) 271-7863

Office Hours

  • Monday - Wednesday:
    1 pm - 1 pm / 2 pm - 4 pm
  • Thursday:
    Closed
  • Friday:
    1:30 pm - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 4 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: 1:30 pm - 4:30 pm
  • 3/30/2024: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(317) 271-7863

1745 Dr Martin Luther King Jr St
Indianapolis, IN 46202

Services at this Location:

Office Hours

  • Monday - Wednesday:
    1 pm - 1 pm / 2 pm - 4 pm
  • Thursday:
    Closed
  • Friday:
    1:30 pm - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 4 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: 1:30 pm - 4:30 pm
  • 3/30/2024: 9:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thomas Toohey 
Rating:
5.0

Customer did not leave a comment.

JORGE ALFONSO 
Rating:
4.0

I was very pleased to find out that there was an app to order, drop off and do a lot of other things when it comes to having a U-Haul... Other than taking the pictures when you drop off your truck or equipment, I loved the entire experience! Thank you for not only having the truck I needed but having people that are informative and helpful! The young lady I experienced was very helpful and respectful which made my experience better!

robert dickens 
Rating:
5.0

Customer did not leave a comment.

joshua wilson 
Rating:
4.0

Customer did not leave a comment.

Michael Line 
Rating:
5.0

Customer did not leave a comment.

Kathleen Dockery 
Rating:
4.0

The cab had trash behind the seats. I had not seen the trash until I left the parking area and looked under the seat

Charles Schlegel 
Rating:
1.0

It took 45 minutes to get checked out because no one was there and my cell reception was dropping the connection. It was very frustrating and my moving help got to the house before we did.

mary adams 
Rating:
4.0

nothing

Roy Horton 
Rating:
5.0

The customer service over there at the U-Haul on Doctor Martin Luther King Jr St is fantastic and the ladies there go out their way to help out thanks and the truck was maintain well and clean

Joshua Saucers 
Rating:
5.0

Customer did not leave a comment.

Yvoone McGraw 
Rating:
3.0

Customer did not leave a comment.

Ken Carter 
Rating:
5.0

Renting a uhaul there was fast and very professional the area was clean and full of trucks lined up nicely parked the inside of the cab was clean and the back of the truck was swept out it was real nice to get into a truck that was clean and ready for me it makes it more easier to clean up after myself I would recommend renting from there to anybody I know or met thanks uhaul

Joshua Saucers 
Rating:
3.0

Customer did not leave a comment.

James Dunlop 
Rating:
5.0

Customer did not leave a comment.

Saptarshi Roy 
Rating:
4.0

Nobody was there and the location was very industrial, but the return process was pretty easy with the online tools.

Kevin Stein 
Rating:
1.0

the truck kept showing an overheating engine issue going on the entire way. We had to repeatedly pull over along the way to allow the over-temperature light on the dashboard to go away. In addition, we were not able to turn on the a/c as this will also trigger the over-temperature sign in the dashboard. this was a poor experience using U-haul truck

stalin figueroa sabillon 
Rating:
3.0

The location seemed to be closed when I dropped off the truck, so I used mobile drop off.

Anna Garrison 
Rating:
2.0

The truck rental process was a nightmare. When I was able to get a trough, it was in rough shape and the check engine light turned on immediately

Grant Veith 
Rating:
5.0

Customer did not leave a comment.

Vicki Partaker 
Rating:
3.0

Customer did not leave a comment.

Tiffany Yen 
Rating:
1.0

I feel like I was way over charged when I paid 40 some when I got the truck and then got charged another 100 something yesterday. I first reserved the truck I wanted on the 14th and went to go get it and they didn't have it and then lead to tell me the scheduling manager would give me a call that I never received so I have to reschedule another reservation to pick up a truck and wait. While having the truck since I was already behind schedule due to not having the truck on the 14th I had to wait a day before I could unload the truck and was stuck keeping the truck a extra day when I didn't want it more than 24 hour. Then I got charged 39.90 for the extra day but when I chatted with someone they was only charging 24.50 for the extra day. Tell me how that works out. During all this I tried calling several times but got lied too and hung up on so I just chatted with customer service figured if they lie I have it right there what they said to prove it. I would like some kinda refund for the service I received and wouldn't refer U-Haul to anyone on a time schedule.

Zina Sullivan 
Rating:
5.0

Customer did not leave a comment.

Sabrina Lovell 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Sanders 
Rating:
3.0

Customer did not leave a comment.

BLAIR AGAN  
Rating:
5.0

Customer did not leave a comment.

JUAN CARLOS REQUENA SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

Colleen Duffy 
Rating:
5.0

Customer did not leave a comment.

William Totten 
Rating:
4.0

Customer did not leave a comment.

Ryan Skaar 
Rating:
3.0

Excellent U-Haul representative at Ward Trucking, 1745 Martin Luther King Jr Blvd in Indianapolis. Very helpful. Equipment was excellent.

Peter Racher 
Rating:
5.0

The trick did not have a dolly or furniture pads and I I checked the charges in my mobile check in but it still charged me for them.

Alexander Harris 
Rating:
5.0

Customer did not leave a comment.

SHELDON CUMMINGS 
Rating:
3.0

The business was closed on the day I returned the truck. I would have liked for someone to have been there.

Chris Martin 
Rating:
5.0

Hours for this location are confusing on the official U-Haul site: https://www.uhaul.com/Locations/Truck-Rentals-near-Indianapolis-IN-46202/019771/

John Batronis 
Rating:
5.0

Customer service was amazing. Jessie was great help and very informative. Very friendly location.

Jeremiah Sanders 
Rating:
5.0

Customer did not leave a comment.

Stephen Bandstra 
Rating:
1.0

Customer did not leave a comment.

Robin Owens 
Rating:
1.0

Location was confusing, and nobody was present to accept drop off of truck.

Trentan Flowers 
Rating:
2.0

We paid to have a dolly but there was no dolly when we arrived and there wasn’t anyone readily available to help us. Also it automatically added moving blankets that we didn’t need.

dylan hatke 
Rating:
3.0

Used drop box

Becky Nagle 
Rating:
1.0

Don't quote one price then charge another. Make customer aware that it's a mobile pick up location

Kavrin Fausnight 
Rating:
4.0

Using the 24/7 option made it easy to get my U-Haul and go on my own time. It was easy to navigate and didn't have to wait for anyone.

Haylee Okonkwo 
Rating:
5.0

Customer did not leave a comment.

Gwenn Bartlett 
Rating:
5.0

Customer did not leave a comment.

Joe shannon 
Rating:
1.0

Why did you send me to a drop off location 20 miles away from the address I gave you when there are 2 less than 5 miles away from where I moved to? And why did you send me to a location that doesn’t open until 1:30 when I had an 11 drop off time?

Jonathan Malone 
Rating:
4.0

We had a little bit of difficulty finding the orange drop box, but eventually found it.

RICHARD ENGLERT 
Rating:
1.0

I was overcharged for a dolly that was not available

Vincent Adams 
Rating:
3.0

The attendant was very helpful and friendly. I had ordered two additional dollies that were not available. It would have been nice to have them, but that was not the attendant's fault. She was helpful in amending my reservation so that I was not charged.

Amanda Kaschak 
Rating:
1.0

I disputed the charge when I dropped off the truck and the online app stated someone would get in touch with me. It's been more than 1 week and I haven't received a call. I shouldn't have been charged for 2 rentals for dropping the truck off late. I called the location where I picked up twice before my drop off time and no one answered. Call me to discuss this.

Ryan Lewis 
Rating:
3.0

The place was closed. The drop off was fine

Jean Marshall 
Rating:
3.0

Customer did not leave a comment.

Breon Spearman 
Rating:
3.0

Customer did not leave a comment.

PAUL DARLING 
Rating:
4.0

Customer did not leave a comment.

John Steigerwald 
Rating:
3.0

Movers through U-Haul did not show. 15 min before scheduled move through Littles Moving got a call the engine stopped and movers were not coming. Made 3 calls. There was no effort to come a little later or find another crew. Second crew through moving help.com also did not respond and I as unavailable by phone. We had to move outselves and my husband is senior citizen with bad back. Bad experience with movers.

Gregory Gabet 
Rating:
5.0

Customer did not leave a comment.

Anastasiya Walker 
Rating:
5.0

The staff was extremely helpful. Went above and beyond my expectations. It was after hours and stayed online with me until all my log in issues weee resolved. Highly recommend this location.

Kevin Cochran 
Rating:
3.0

Didn’t get my dolly

Alyssa Starks 
Rating:
3.0

Check the brakes and change the windshield wipers.

Tarence Vandoorne 
Rating:
5.0

Customer did not leave a comment.

Eric Matters 
Rating:
3.0

Customer did not leave a comment.

Yves Augustin 
Rating:
1.0

We had a horrible experience with the truck the first night checking it out. The truck we wanted there was a bunch of them but none that we could rent. After 3 hours we finally got a truck that was too big. Only to find out it was to late to do what we rented the truck for which lead to having to rent it for another day. When we returned the truck we requested a phone call in regards to the rates and was supposed to receive a call back in 3 days. On top of that we were charged the wrong amount. The mileage doesn't seem right. I spoke to someone on the phone and recieved an email in regards to our complaint and the email said we are just screwed. So how would you feel about that? I can't think of any of that, that would make someone feel good about the company they are requesting services from. None of it was easy, the truck was too big that's why we wanted the smaller one. I don't care what my need is if Im moving across the USA or what happens in the future. I will never use uhaul again or refer uhaul to anyone. I don't know what else to say.

Sally Davis 
Rating:
3.0

To the executives that run Uhaul, Please make it more convenient for customers moving within the same city to drop of rental trucks near a close location to their new address. When I was told by your online chat representative that I had to return to my original location near my old address after moving all day! What a joke and a complete inconvenience. I should have been able to return my rental to the nearest location 3.2 miles away. Never again!

Mia Bouse 
Rating:
5.0

Customer service was amazing!

Dwight Wright 
Rating:
5.0

Customer did not leave a comment.

DONALD PARROTT 
Rating:
5.0

Customer did not leave a comment.

Jonathan Green 
Rating:
1.0

Have someone there

Melody Hutchison 
Rating:
4.0

Customer did not leave a comment.

Richard Goodman 
Rating:
1.0

Customer did not leave a comment.

TIFFANY FRANKLIN 
Rating:
5.0

The people were very friendly and accommodating. I just didn’t like that they had to put fluids in it when I got there. The truck was very strong because of that

Takelyn Crittenden 
Rating:
3.0

Customer did not leave a comment.

Selena Ortiz 
Rating:
3.0

Customer did not leave a comment.

Hattie Saylor 
Rating:
4.0

Customer did not leave a comment.

JOSHUA SWEM 
Rating:
5.0

Customer did not leave a comment.

Alejandro Miller 
Rating:
5.0

Customer did not leave a comment.

JAMES ALBERS 
Rating:
3.0

Was not where I was originally supposed to pick up my U-Haul, but all went well there

Kimberly Dunn 
Rating:
3.0

The Ward Trucking location was fine. We were originally supposed to pick up at the Layfayette Road location and no staff was there to assist us. Our move was delayed an hour.

Erik Roggeman 
Rating:
3.0

Had issues with website when returning the vehicle. I already put the keys in the drop box before the website worked and required me to take pictures of odometer and interior of cab.

Ryan McIlrath 
Rating:
4.0

Customer did not leave a comment.

Douglas Whitlow 
Rating:
3.0

Customer did not leave a comment.

Alissa Yenglin 
Rating:
5.0

Customer did not leave a comment.

Steve Marquardt 
Rating:
1.0

Yeah trying to tell me I went $343 miles and not one time did I go out of the city of Indianapolis Indiana I went from the west side to the east side to the east side to the west side that's not $343 mi so I would never recommend this company again to anybody or myself

Portica Cook 
Rating:
4.0

Customer did not leave a comment.

Matthew Orr 
Rating:
3.0

Equipment was clean BUT - it has an exhaust leak, windshield wipers need replaced and the A/C only worked when the truck was driven over 40mph. Everything verified by attendant when dropping off the truck. The employees were great.

Beth Sipek 
Rating:
3.0

Customer did not leave a comment.

Mark Pflum 
Rating:
5.0

Good customer service from Jessica great job

Kimsey Hubbard 
Rating:
4.0

It was realistic to my expectations

Terry Berg 
Rating:
5.0

Customer did not leave a comment.

Robert Wedow 
Rating:
5.0

Customer did not leave a comment.

Danielle Shackelford 
Rating:
3.0

Customer did not leave a comment.

John Theil 
Rating:
3.0

Worker was alone n he was slammed Needed more help n truck was nasty

Alice Johnson 
Rating:
3.0

Inform the consumer that certain rental equipment is not in the store and has to be ordered on line and the wait time is 2 weeks. I think you guys need to come up with a better system and faster method for the deposit refund

CELESTE SEBREE 
Rating:
2.0

Did not feel safe

Thomas Hall 
Rating:
4.0

Customer did not leave a comment.

Brittany Hollowell 
Rating:
4.0

Customer did not leave a comment.

Frederick Daries 
Rating:
5.0

Great

Mang Sui 
Rating:
5.0

Nothing. They made dropoff very easy.

Ted Meek 
Rating:
3.0

Customer did not leave a comment.

Steve Grupe 
Rating:
5.0

it was so easy i pulled in to the lot and handed them the keys

Harry Hochstetler 
Rating:
4.0

Customer did not leave a comment.

Gollsheed Ouranos 
Rating:
4.0

Customer did not leave a comment.

Steve Hannesson 
No reviews have been submitted for this location.

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