The Ward Trucking location was fine. We were originally supposed to pick up at the Layfayette Road location and no staff was there to assist us. Our move was delayed an hour.Erik R.
Customer Reviews for Ward Trucking
(U-Haul Neighborhood Dealer)
Indianapolis, IN 46202
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - miércoles:
1 p. m. - 1 p. m. / 2 p. m. - 4 p. m.
1:30 p. m. - 1 p. m. / 2 p. m. - 6:30 p. m.
8 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
12 p. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Had issues with website when returning the vehicle. I already put the keys in the drop box before the website worked and required me to take pictures of odometer and interior of cab.Ryan M.
El cliente no dejó un comentario.Douglas W.
El cliente no dejó un comentario.Alissa Y.
El cliente no dejó un comentario.Steve M.
Yeah trying to tell me I went $343 miles and not one time did I go out of the city of Indianapolis Indiana I went from the west side to the east side to the east side to the west side that's not $343 mi so I would never recommend this company again to anybody or myselfPortica C.
El cliente no dejó un comentario.Matthew O.
Equipment was clean BUT - it has an exhaust leak, windshield wipers need replaced and the A/C only worked when the truck was driven over 40mph. Everything verified by attendant when dropping off the truck. The employees were great.Beth S.
El cliente no dejó un comentario.Mark P.
Good customer service from Jessica great jobKimsey H.
It was realistic to my expectationsTerry B.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Danielle S.
El cliente no dejó un comentario.John T.
Worker was alone n he was slammed Needed more help n truck was nastyAlice J.
Inform the consumer that certain rental equipment is not in the store and has to be ordered on line and the wait time is 2 weeks. I think you guys need to come up with a better system and faster method for the deposit refundCELESTE S.
Did not feel safeThomas H.
El cliente no dejó un comentario.Brittany H.
El cliente no dejó un comentario.Frederick D.
Nothing. They made dropoff very easy.Ted M.
El cliente no dejó un comentario.Steve G.
it was so easy i pulled in to the lot and handed them the keysHarry H.
El cliente no dejó un comentario.Gollsheed O.
El cliente no dejó un comentario.Steve H.
The rental guy was both friendly and helpful!Frank S.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.JACOB W.
Team was helpful and friendly. Truck was there and ready to go, as promised.Christopher P.
Transport the truck to the nearest location to pickup.ryan E.
I had a scheduled a trailer pickup on the other side of Indianapolis a week in advance and after waiting 45 minutes for a single customer ahead of me, I discovered despite the confirmation email, my trailer was not here and I had to drive to the other side of town during rush hour. I also would not be able to return the trailer to the original scheduled pickup location which is the real kicker and when calling to see how I could avoid this happening to me yet another time, they said there's no way to prevent U-Haul from not having your equipment, even if I call ahead. The only thing u haul has going for it is that there are not many other rental companies to choose from our else I would not do business again.Matthew L.
El cliente no dejó un comentario.Jason D.
El cliente no dejó un comentario.PAUL LOREN W.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.Steve H.
El cliente no dejó un comentario.Curtis C.
El cliente no dejó un comentario.Sheryl P.
El cliente no dejó un comentario.Stephen F.
El cliente no dejó un comentario.Steve S.
There was no gas cap â€¦and the return application kicked me out twice. Other than that all was good.David B.
Find people who knows what they are doing and upgrade your vehicles.Elisia M.
El cliente no dejó un comentario.Eric K.
El cliente no dejó un comentario.Mark K.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.Eve B.
El cliente no dejó un comentario.Suehan L.
El cliente no dejó un comentario.Jose T.
El cliente no dejó un comentario.Hamad A.
Very easy to find and easy drop off.melissa M.
I was over charged for the gas tank and it wasn't even at what I put it at it was lower so I feel like I should get my refundNylaja V.
The battery on our 26 footer died on us mid move.Jack M.
El cliente no dejó un comentario.Barry K.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.DANIEL R.
El cliente no dejó un comentario.Pete S.
I dropped off after hoursCherle E.
Improve indoor office to appear more professionalCole E.
El cliente no dejó un comentario.suzette V.
Drop truck, didn't interact any somebodyJuan G.
I dropped off at this location, but I'd like to review 1430 N Illinois St, Indianapolis, IN. I was supposed to drop off here. After I arrived I was told I had to take it elsewhere. I was told multiple text and emails had been sent, but none had. I took the truck to 1745 Dr Martin Luther King Jr St. and dropped it off. After that I got the email relocating my drop off with instructions how, but I couldn't get the keys back to drop it off the way I was supposed to. I think the other person relocated my drop off just so she wouldn't have to deal with it.Dakota S.
Just what I needed and have grown accustomed to. GraciasBARRY W.
Better parking and signageKEVIN B.
El cliente no dejó un comentario.Ricardo S.
The rep did not take a thorough look at the truck like our contract stated and just took the keys and said we could go.HERMAN M.
El cliente no dejó un comentario.Tamika B.
El cliente no dejó un comentario.JUNIOR D.
El cliente no dejó un comentario.Glen Roy B.
The woman in charge was very friendly and helpful!Natasha A.
Entry door signage would be a great addition for new customers.Jorge A.
Extraordinario servicio al clienteWalter S.
El cliente no dejó un comentario.CONNOR P.
El cliente no dejó un comentario.Shanea H.
El cliente no dejó un comentario.Jessica S.
El cliente no dejó un comentario.Norris C.
I reserved 20 foot and they provide me 15 foot not clean very dirty at backTahir A.
I was told by the 1430 N. Illinois street office that the Dr. Martin Luther King UHaul office was located inside a house next to the UHaul parking lot, and that i should ring the doorbell. That house is boarded up and looks very scary. Maybe for safety reasons of the persons who work there, there are no signs indicating the actual office is actually inside the warehouse on the grounds. There is no obvious entrance! Fortunately the lady there saw me wandering around and flagged me to go inside, but it was confusing and a little scary to not know where to enter the office in an unfamiliar area like that.Heather C.
Dumpy, pot holes filled with water in the ghettoGREGORY R.
I had to contact customer service because my 24/7 reservation would not allow me to check in to take the truck. Once the customer service agent reset the reservation, the system worked great.Jesse B.
El cliente no dejó un comentario.TANNER B.
The location was muddy gravel and poorly lit. The truck was decent, but the sun visor was broken and the suspension made the mirrors rattle so bad that at one point I couldn't even tell there was an ambulance behind me.BRIAN G.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.SHERECE M.
El cliente no dejó un comentario.Centoya D.
Did not even come out and look at the truck on return. Did not check mileage. Did not check for cleanliness or damage. There was none, but most other places at least look at truck on return.PHILLIP A.
I received a call at 7:57 am on 11/6/21, ! hr before I was to puck up truck, to go to this location instead of the Lafayette rd previously set. I want to get an adjustment on bill for having to go to further location, costing me more miles than plan at 99 cents per mile. I feel I paid more than I should have due to location. I will contact corporate.TERRIS L.
Make sure you check the fuel matches the contract. Note any damages prior to leaving. Although the nice manager at the Washington blvd Fort Wayne store worked it out with me. You may not be so lucky.DANIEL S.
El cliente no dejó un comentario.Scott T.
I enjoyed seeing the shop where I picked my truck up. I was greeted with a big smile. Thanks for the great experience.MITCHELL K.
El cliente no dejó un comentario.Jose P.
Good customer service 😎James F.
The folks at Ward Trucking were very helpful and accommodating, they were friendly and respectful. I was unsure how this experience was going to go when I reserved the truck but I have nothing but good things to say. Very pleasant experience. Would definitely use them again if I needed a truck in Indianapolis.LAWRENCE ORWID P.
El cliente no dejó un comentario.ZYGMUNT G.
El cliente no dejó un comentario.Sharon B.
El cliente no dejó un comentario.Tiffianie K.
Keep up the good workJOSEPH W.
El cliente no dejó un comentario.HTUN TINT A.