Comentarios del cliente para W&W Storage Solutions

I first talk to the Uhaul on andrew ave told them I would pick up wensday.. Went there and no one was there get a call and she said the equipment we wanted was broken .. We did call Uhaul.com and they fixed my problem and hooked us up...Please let the andrews ave that they messed up on customer service..

The U Haul website is not user friendly. The pickup location personnel had a difficult time navigating it to complete my transaction.

None

I received a rental truck that was dirty. I cleaned the unit and was charged a cleaning fee upon returning it even though it was far cleaner than what I received. I am still waiting for U haul to refund the funds from equipment that I paid for and didn’t need.

Very nice customer service

I don’t have a problem with the pickup location I have a problem with your company it cost me more time and money because of delays and repeated phone calls. I’ve never had this problem in the past and I better not be charged for one dime more on miles or rental

Good old fashioned Southern Hospitality..

Nothing. The staff was awesome. They went over and beyond in helping me to get trucks for my recent move. I’m so thankful to them!!!

Nothing, the staff at this location went over and beyond for me in getting the trucks that I needed! I thank them so much!!! They were awesome!!!

Excellent customer service was received from Mr. Norman Whiters and Mrs. Denise Willis. If equipment is needed again I will contact Uhaul as my first choice. Very easy to deal with

Staff was very courteous and helpful.

This location has been consistently excellent.

Getting everything done online was nice other than the verification process. It took 3 different codes before one was accepted. The folks we dealt with in Dothan were very nice and helpful.

Very welcoming and hospitable.

Excellent trailer. No issues at all

great the way it is thank you

Na

Not loose the original reservation. It was not the place of pick up, it was the phone operator. They got everything all messed up. Truck and pick up location were fine.

The pickup experience was an ordeal. Went to where I had called to rent on Montgomery highway, Dothan, Al.Spent 30 minutes in line only to be told that my trailer was at location 10 miles south of where I was. Went down there, got trailer, only to be told they had no pads that I had reserved. They called and found a location with pads that was on my way. Total time picking up trailer and pads: 1 hour 45 minutes. Everybody was nice, but this delay put me behind and messed up part of my plans.

have someone there on sundays when there is someone dropping off

When I tried to drop the trailer off at the closest location to me, my designated drop off, they were closed with a phone number to call because the woman that works there is sick and apparently the only person that works there. In order to get the trailer back in time I would have to wait a half hour or longer or drop it at another location. Since I had to get to work on time I was forced to drop the trailer off clear across the town of Dothan, Al. From beginning to end of my experience with Uhaul I was frustrated. No, I wouldl never use Uhaul again.