Take time to explain receipt process
Jay S
Customer Reviews for W&W Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This gent is a bit cantankerous. He seems to take offense when asked for a printed receipt. I reported to him that the 26" truck develops a distinct shake at any speed over 50 MPH. There is also another problem with the truck that I did not mention. Whenever you turn on the lights (like when it rains) half the dashboard goes dark. Most of the data goes black. This is the third time we've returned equipment to this location. I asked if he was going to inspect it but he chose not to. We returned the equipment cleaner than we got it and with no damage, etc. he said we didn't need a receipt because it would be emailed. When traveling we don't always have access to email, especially to print it.
Patricia KPretty laid back. I asked if anyone wanted to inspect the trailer, etc. I asked if there was any paperwork and he said I'd get an email. I'd feel more comfortable if someone signed off on the equipment after using it. Got in my SUV and went home. It worked out, I guess.
Lawrence KUhaul is bad business I paid 69.61$ to get the truck 3rd day they charged me 227.17 then when I took it back they charged me 243.00$
Haven LGreat service
CHARLES MWe dropped off the vehicle dolly when we got to Dothan then the truck the next day after unloading. Everything went well.
Lawrence KConvenient 24 hour drop off.
Kimberly GGood experience good truck check in the Lady and Wilbur who helped me were real helpful
Sean MCharged a $28 fee after drop off even though again we were charged $25 for up to $5000 in damage protection. Trailer and dolly were returned clean as well so no idea where this extra fee came from. He also didn’t even look inside while we were there so how can he say we left it any way but clean. Not even sure if that’s what the charge is for just guessing since the charge was not described nor did we receive an email explaining the charge. Trying to call customer service to get an explanation was a joke as the wait time was 30 mins and they never picked up when we waited.
Megan DWe had to go elsewhere to get moving equipment we added to the order
Patrick SDid not have hand trucks and blankets we reserved. Got a bigger truck than reserved, but not a problem there. No issue with location.
charlotte bAnother great experience. Very friendly and helpful attendant.
Anthony PHave different size trucks in stock.
ANNIE FThank you
MICHAEL BOverall I was very happy with the entire process
Johnny WI was charged extra fuel after uploading pictures to show fuel level was not what the contract showed. I left truck with more fuel than pickup and was still charged extra. Very poor experience.
Bogdanel RVery nice people to deal with, very efficient. A pleasure to meet and work with!
Daniel PMy original reservation was not available at the time of pickup so I was redirected to this location. They had the truck I needed but they didn't have any furniture blankets or the dolly I needed. Needless to say Uhaul made my move a lot harder than it had to be.
John BNo one there to help remove the equipment.
RONALD TTell the customer that there will be a extra charge for gas that is used,before they take the truck. Give the customer the price that they will be paying when they bring the truck back. Telling a customer to go to their email to see their bill instead of telling them the total why they are standing there . Leaves a very bad taste in their mouth.
Dirk WThe agent gave me incorrect information on pickup so I was at the wrongdoing pickup location. On top of the I had to reschedule the truck because I was late. You need to change it from. 24 hour pick up if you can’t pick it up after the reserved time! I don’t think the online process was explained to me at all! I was lost and unsure the whole time. I’ve use your services for years but this has been the worst I’ve experienced
Quanita PI first talk to the Uhaul on andrew ave told them I would pick up wensday.. Went there and no one was there get a call and she said the equipment we wanted was broken .. We did call Uhaul.com and they fixed my problem and hooked us up...Please let the andrews ave that they messed up on customer service..
BARBARA OThe U Haul website is not user friendly. The pickup location personnel had a difficult time navigating it to complete my transaction.
Frank SNone
Johnny CI received a rental truck that was dirty. I cleaned the unit and was charged a cleaning fee upon returning it even though it was far cleaner than what I received. I am still waiting for U haul to refund the funds from equipment that I paid for and didn’t need.
Mikal MVery nice customer service
Bessie MI don’t have a problem with the pickup location I have a problem with your company it cost me more time and money because of delays and repeated phone calls. I’ve never had this problem in the past and I better not be charged for one dime more on miles or rental
GEORGE FGood old fashioned Southern Hospitality..
Norman MNothing. The staff was awesome. They went over and beyond in helping me to get trucks for my recent move. I’m so thankful to them!!!
Melanie BNothing, the staff at this location went over and beyond for me in getting the trucks that I needed! I thank them so much!!! They were awesome!!!
Melanie BExcellent customer service was received from Mr. Norman Whiters and Mrs. Denise Willis. If equipment is needed again I will contact Uhaul as my first choice. Very easy to deal with
Jacquline VStaff was very courteous and helpful.
Larry BThis location has been consistently excellent.
Paula LGetting everything done online was nice other than the verification process. It took 3 different codes before one was accepted. The folks we dealt with in Dothan were very nice and helpful.
holly fVery welcoming and hospitable.
Dianna CExcellent trailer. No issues at all
lee fgreat the way it is thank you
NIKKI MNa
Derrick TNot loose the original reservation. It was not the place of pick up, it was the phone operator. They got everything all messed up. Truck and pick up location were fine.
Candace GThe pickup experience was an ordeal. Went to where I had called to rent on Montgomery highway, Dothan, Al.Spent 30 minutes in line only to be told that my trailer was at location 10 miles south of where I was. Went down there, got trailer, only to be told they had no pads that I had reserved. They called and found a location with pads that was on my way. Total time picking up trailer and pads: 1 hour 45 minutes. Everybody was nice, but this delay put me behind and messed up part of my plans.
GARY Bhave someone there on sundays when there is someone dropping off
DANIEL LWhen I tried to drop the trailer off at the closest location to me, my designated drop off, they were closed with a phone number to call because the woman that works there is sick and apparently the only person that works there. In order to get the trailer back in time I would have to wait a half hour or longer or drop it at another location. Since I had to get to work on time I was forced to drop the trailer off clear across the town of Dothan, Al. From beginning to end of my experience with Uhaul I was frustrated. No, I wouldl never use Uhaul again.
ELIZABETH B