Customer Reviews for WK Appliance
(U-Haul Neighborhood Dealer)

637 reviews

N4845 Hwy 63   Spooner, WI 54801
(Hwy 63 S)

(715) 635-3627

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(715) 635-3627

N4845 Hwy 63
Spooner, WI 54801
(Hwy 63 S)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian Janz 
Rating:
5.0

No issues picking up the trailer.

Jesse Boettcher 
Rating:
5.0

Customer did not leave a comment.

GERALD DENK 
Rating:
5.0

Amanda there was so helpful and kind!!!

Anna Nieman 
Rating:
4.0

Customer did not leave a comment.

MICHAEL ROBERTSON 
Rating:
4.0

Excellent customer service

Jesse Boettcher 
Rating:
5.0

Nice place with helpful people.

Ashley Tijerina 
Rating:
5.0

Customer did not leave a comment.

MARK BOWDEN 
Rating:
5.0

Customer did not leave a comment.

Aubrey Cox 
Rating:
5.0

Customer did not leave a comment.

GABRIEL KAPANKE 
Rating:
5.0

Customer did not leave a comment.

Steve Maricle 
Rating:
5.0

Customer did not leave a comment.

Blaine Nestel 
Rating:
5.0

Customer did not leave a comment.

daniel keen 
Rating:
4.0

Customer did not leave a comment.

RICHARD VERDON 
Rating:
3.0

Customer did not leave a comment.

SHARON Schroeder 
Rating:
5.0

Customer did not leave a comment.

BARBARA STEVENS 
Rating:
5.0

Customer did not leave a comment.

Mark Kempf 
Rating:
5.0

Customer did not leave a comment.

Timothy Quenan 
Rating:
5.0

Customer did not leave a comment.

Amy Mattson 
Rating:
5.0

See comments above.

DAVID CLARK 
Rating:
2.0

This is the second time I am charged for an appliance dolly and it wasn’t available….. this time however I was able to take the uhaul, drive to another location and ask for one. Frustrating part is that I was then charged for extra mileage when returning the truck… I wouldn’t has to drive the extra miles, if the equipment I ordered was in the truck in the first place!! So the $15 dolly ended up costing me $40+ extra in mileage charge. That’s not cool at all.

Mikkel Knudsen 
Rating:
5.0

When we told them and showed them the truck they immediately called U Haul to try and get our problem rectified since we answered the questions on the mobile app truthfully we were charged a cleaning fee and a gas fee. When I called U Haul the day prior to returning they said to only fill it to where it was when we picked it up. The lady at this location was super helpful and apologetic.

tasha spears 
Rating:
5.0

Customer did not leave a comment.

Kris Lamb 
Rating:
5.0

Customer did not leave a comment.

Jack Walkky 
Rating:
5.0

Customer did not leave a comment.

Michael Partridge 
Rating:
5.0

One of WK's employees on the trailer rentals wouldn't let a trailer go out with a non-functioning taillight or turn signal. That shows true loyalty to their customer(s). I am always happy to rent U-hauls from WK appliances

Richard Schletty 
Rating:
4.0

Customer did not leave a comment.

Lee Johnson 
Rating:
5.0

Great staff and service !!!!!

Mark Horngren 
Rating:
5.0

Customer did not leave a comment.

Daniel Cox 
Rating:
5.0

Customer did not leave a comment.

Barry Fritz 
Rating:
3.0

This was the typical side job for this business, didn't really know how to use the computer for checkin when I dropped of the trailer, hours not really customer friendly, they charge extra for after hour drop off, no help in unhooking trailer. Find a new vendor that is interested in providing service for the u-haul customer, like the folks where I picked the trailer up at.

Joel Walinski 
Rating:
5.0

Customer did not leave a comment.

Mark Horngren 
Rating:
5.0

Great Service

Walter Johnson 
Rating:
5.0

Customer did not leave a comment.

Mark Scott 
Rating:
5.0

Customer did not leave a comment.

brad pickens 
Rating:
5.0

Customer did not leave a comment.

Scott Mundell 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WINTER 
Rating:
4.0

Customer did not leave a comment.

Shawn Zellmer 
Rating:
5.0

Customer did not leave a comment.

Doug Gane 
Rating:
5.0

Customer did not leave a comment.

Jesse Janson 
Rating:
5.0

Very friendly during check in and help getting hooked up. They got me in and out fast so I could get to work moving my in-laws

Tom Spaight 
Rating:
4.0

Customer did not leave a comment.

Jordan Daleiden 
Rating:
5.0

Easy

BILL JURY 
Rating:
5.0

Helped when uhaul app was taking 10 times longer than dealing with a human....kind and professional people at this location.

Nancy West 
Rating:
4.0

Customer did not leave a comment.

GORDON CASLER 
Rating:
5.0

Customer did not leave a comment.

katie malone 
Rating:
5.0

Customer did not leave a comment.

BERNARD VEDDER 
Rating:
5.0

No suggestions at this time.

GEOFFREY JARPE 
Rating:
5.0

Customer did not leave a comment.

JERRY GAUDERMAN 
Rating:
3.0

Customer did not leave a comment.

PAUL LAMBERTY 
Rating:
5.0

Customer did not leave a comment.

Michael Harding 
Rating:
5.0

After hours drop off

Kevin Knudson 
Rating:
5.0

Have always had a good rental experience with this location. Keep up the good work.

Richard Schletty 
Rating:
5.0

Customer did not leave a comment.

Pedro Fuerte 
Rating:
5.0

Customer did not leave a comment.

MARY ELLEN HOOD 
Rating:
3.0

Customer did not leave a comment.

Mitch Hamm 
Rating:
2.0

The service that I got from the facility both picking up and returning was horrendous and rude and I was even charged an extra fee upon returning because the original place I rented from didn't have the trailer so I had to go pick it up in another town but was told upon return I could return it locally I was charged over $300 to my account for returning it to where I picked it up instead of where I originally was supposed to rent from you should eliminate your facility in Spooner Wisconsin the service was horrible

Patrick Brennan 
Rating:
5.0

Customer did not leave a comment.

Brent Foat 
Rating:
5.0

Great place!

JAMES SUCHY 
Rating:
5.0

Customer did not leave a comment.

jill Fagan 
Rating:
5.0

The use of cash should be asked before payment options are mentioned,it's easier using cash for some people and not so much the plastic card.

Brian Bergum 
Rating:
5.0

Customer did not leave a comment.

Ken Mellton 
Rating:
4.0

Good customer service

Chad Rochwite 
Rating:
2.0

Guarantee the availability of equipment.

Loren Swanson 
Rating:
5.0

It was really easy to pick up and drop off. The employees were very friendly and helpful!

Kevin Groves 
Rating:
5.0

Very friendly and efficient.

Michael Schafer 
Rating:
4.0

Customer did not leave a comment.

REBECCA JOHNSON 
Rating:
5.0

Everyone is Super there.

Kevin Knudson 
Rating:
5.0

very helpful finding the closest location that had what I needed.

MICHAEL WROBEL 
Rating:
5.0

Customer did not leave a comment.

William Brumfield 
Rating:
5.0

Customer did not leave a comment.

Francis Murphy 
Rating:
4.0

Customer did not leave a comment.

DONALD Penza 
Rating:
5.0

Friendly and helpful.

FLOYD CORNELL 
Rating:
4.0

Ordered a dolly for moving - not in truck and truck low on oil ! They did credit me half of $14.00=$7.00 ok with me. But really think maintenance ck oil tires etc should take place before pick up! For safety reasons and delay of moving. My move went pretty good and site pick up very nice and helpful. Would rent again! Also the regional manager Joe in Orr Wi. Was very kind answered question I had to get cleared up!

Dean Babin 
Rating:
5.0

Perfect!

William Posso 
Rating:
5.0

Customer did not leave a comment.

Brian Stromberg 
Rating:
5.0

Customer did not leave a comment.

Lenard Matoush 
Rating:
2.0

The windows were left open,seats were all wet and the truck was 2qts low on oil

DANIEL MAGDZAS 
Rating:
5.0

Customer did not leave a comment.

JASON SCHMIDT 
Rating:
5.0

The three ladies in Spooner that help me were wonderful and I want to thank them again for the kind and thoughtful way they treated me

Paul Krantz 
Rating:
5.0

Make sure someone assists hooking and un-hooking. I rented a 6X12 and getting those things on the hitch is not easy. Perhaps having some sort of lift mechanism available would help.

Darren Ruschy 
Rating:
1.0

We were overcharged an extra day for the truck rental and dollly. We have written 2 emails and telephoned the Uhaul Manager, Joe Hernandez 715.226.5501 to have a converation about remedying the overcharges. He was called last Tuesday, May 10th and we hav yet to hear back from him. This is after speaking with WK in Spooner. This is the poorest customers service I have ever had with UHAUL. We will go to all levels to get our account adjusted for the overcharges. Formerly, I have used UHAUL on HWY 63 at Jordan Appliance and had fabulous, honest and rsponsive customer service. We expect a RESPONSE in regard to the overcharge and we will continue to contact until SOMEONE takes reponsibility to fix this situation. This failure to communicate via phone, text or email in regard to our customer request smells like a scam where customers are unable to have account overcharges remedies. I expect a telephone call no later than May 17th at 715.416.5212 or 715.416.3374 with the name and phone number of a manager qualified to make the overcharge correction. Otherwise, I will report this scam to the Department of Justice Office of Consumer Protection and the Better Business Bureau. Trinke Alexander and Ken Hall. PS I have completed 2 CONTACT FORMS and received NO response!

KEN HALL 
Rating:
5.0

Customer did not leave a comment.

Peter Martin 
Rating:
5.0

Customer did not leave a comment.

John Peterson 
Rating:
5.0

Great help excellent service.

Dale Spaulding 
Rating:
5.0

Customer did not leave a comment.

Christopher Walker 
Rating:
4.0

check in training

Robert Lawrence 
Rating:
5.0

Customer did not leave a comment.

Joseph schultz 
Rating:
4.0

Trailer was not swept out when we picked it up.

Kari Kozlowski 
Rating:
1.0

Have the vehicle atleast checked in from the recent return. Assist the customer with the hookup.

Qiana Ehrensperger 
Rating:
5.0

Customer did not leave a comment.

Mike Houfer 
Rating:
5.0

Customer did not leave a comment.

Steve Julkowski 
Rating:
4.0

Customer did not leave a comment.

TONY NOWAK 
Rating:
5.0

Customer did not leave a comment.

Kristy Aldrian 
Rating:
4.0

Nothing that I can think of, my experience went well!

ERIC BEESON 
Rating:
5.0

Customer did not leave a comment.

Robert Neubauer 
Rating:
5.0

Very friendly.

Nicholas Bauer 
Rating:
3.0

Customer did not leave a comment.

scott burns 
Rating:
5.0

Customer did not leave a comment.

Terryl Buchman 
Rating:
2.0

Check in process way too long and too many stupid questions. Names and numbers of 2 people who know you well? Get real, u haul.

Scott Burns 
No reviews have been submitted for this location.

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