I had to pay an extra 60$ because I only had money on my CashApp card. I was told that I would get it back after the vehicle was returned which it was the same day I rented it and still have not received my money. Where's my money? I was told it would be a quick process.
Kevin lintner
Customer Reviews for W 18th Street Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent inside building was awesome and very helpful
Rebecca HoldenToo many pictures for the rental but I understand why.
ERNESTO ALBARRANThe van smelled like cigarettes.
Alexander KassScott was efficient and helpful
Scott BenkoThe best!
Rachel BargielThe code was not sent to me when I finished the pick up process I had to call and ask for the code
Rabecca SandeEverything went as well as it could, guy at storage was nice & fast.
Frank BrunoNo complaints yall are doing a great job
Nick spencerN/A
alia duncanGreat service, highly recommend!
Araceli VazquezVery friendly customer service agent! I really appreciate his helpfulness!
Nicholas CohenI requested for the Uhaul to include a dolly and it did not.
Pedro Saiztruck seats/floor had a lot of dog hair which irritated my allergies but other than that everything went great.
Laeiche MitchellSo so so much better than the one on 34th Street near Oak Forest! Worth the extra drive and gas to a little further!
Kimberly BotelloConvinient, quick and easy...will definitely use again.
Ovidio Hinojosa JrLocation doesn’t open until 10am, but online check in was pretty easy. I had reserved a dolly with my moving van which wasn’t made available and I wasn’t notified it wouldn’t be available. I was credited immediately though and didn’t have to go through any ordeal to be refunded. All in all a very good experience!
Rhonda TurnerThe employee was very helpful. The truck we had reserved did not start, so he suggested two alternatives. We chose one which worked for us.
Jeanie HietpasI tried to use the online checkout feature but the scan section of the app was not working. I called the helpline but the service was unable to resolve the issue, so I was forced to go to the counter for checkout.
DARRYL THOMASNeed on-call service for those who pickup before or after hours. In case they run into issues like I did.
Trevor BaughAwesome Service!!!!!
Jose AlanizAC not working. I rented a dolly, but they don't have it.
Alex TruongFriendly and professional staff.
Alex TruongScott went over backwards to make sure that we were able to get a vehicle hours before our original reservation time! Will use them over and over again
Kelly JosephNo issues, friendly staff
Glenn TraughberGreat service at this location! The man that works here is knowledgeable, professional and helpful . I’ve rented from this U-Haul several times and will continue to come to this location, even if I’m heading the other direction. Trucks are always in good condition and ready to go.
Holly MontalbanoI am a very satisfied customer. Mr. Scott is awesome!
Pearlee MylesScott, the manager, was very polite, friendly and even texted me to let me know that the van I was renting was returned early...Greta customer service
Rosalinda PetersonMr. Scott was very friendly and efficient. I am very satisfied with his service.
Pearlee MylesI was charged for a dolly and told it was in the truck, but when we opened it at the move site, there was no dolly.
Carol OliverI paid extra for the dolly but it wasn’t on the truck. There wasn’t much I could do about it because the store was closed and I chose to do a mobile pickup. Other than that the experience was fine.
Nina RobinsonLower your mileage please.
Meredith WILLIAMSeasy pick up and drop off... only thing I'd say is I wish this location had hand trucks/dollies available with the trucks.
Drew NelsonI have a printed receipt for $59.12 which the gentleman told me was my bill for the one day rental. When I checked my bank account, they charged me $67.34 which is $8.22 more than the receipt. Why did this happen?
Neil WilliamsEverything was as scheduled. The agent in the facility was very helpful!
Mark BoydNeed my receipt!
Jason QuinlanScott was super helpful and let us adjust our reservation day of. He even made sure I didn't lose my water bottle. Much appreciated!
Erin WillardI was given a truck with no engine coolant and had to wait along the side of the road for 4 1/2 hours on U-Haul service. I think things like this should be Checked prior to renting a truck to someone.
Michael CaballeroOn line app sucks. Initial res indicated equip avail., then froze. Booked larger truck then had 2(!) confirmed red's when 1st one NEVER accept'd? WTH?? Then, p/U time had to be changed cause "manager" could not " be there that early"... Ok, NO! Upon arrival, no easy check in. Waited 19 mins while prev customer had res transferred to another location cause EQUIP WAS NO SHOW! Finally, no hand truck, no furniture dollie avail., as reserved. At this point, Im like " this is the frickin Biden Admin all over again!" But wait, ITS WORSE CAUSE THIS IS SUPPOSED TO BE A BUSINESSE! So tell me Uhaul, at what point do you shoot the horse? Cause this one is lame, blind and Broken Down! Only saving grace was lady struggling to make YOUR CO. look good. I was embarrassed for HER! Arlene I think!
Brian ArmitageBack up camera didn't work. No problem, just would've been nice to know before picking vehicle up.
Emma StahrScott was the absolute best!!
Shatay GraysI ordered a furniture dolly and it didn’t have one in it. I did not receive any notification that didn’t have one. I had to stop at another location to rent one and was charged more. It cost me time/money. Poor customer service.
Samantha MckennaScott was wonderful to work with!
Trotzky GarciaOnline I had paid for and reserved a furniture dolly, but upon arriving, I was informed that there was no furniture dolly at that location. This complicated my move, as I had bulky furniture items that would have been easier to transport with the dolly. It would have been appreciated if I had received a notification or email during my reservation or prior letting me know that a furniture dolly was not available at this location.
Joanne WangVehicle functioned great. Windshield was full of bugs, not cleaned properly.
Ronald SmithThe staff did not have my RSVP in his system upon arrival to drop off the vehicle. I had to show him the contract that was printed from the pick-up store for him to take the truck. After leaving, I see under my account when trying to print the final receipt that my drop-off location was changed without my approval. This should not happen without verbal or written confirmation from the customer on this change. This adds miles to the vehicle if this information is not available prior to the dropoff of the truck.
Quinton SmithAutomated checkout was difficult and did not work so had to use office.
Wade MerrittToo many steps to check in. Verification Can be done well beforehand. Like I get there at 10 and I’m spending 15-20 minutes just getting checked in
Michael SchafferGreat friendly service and easy to get truck
Aldo BianchiWas not notified until pickup that requested equipment (dolleys) were not available, which made moving couches/boxes/etc much more difficult. If given proper notice, we would have booked with a different location to ensure we had that equipment.
John BarnesBe more up front with your prices
Yasmine GoodmanThe service here is always friendly and great. This is my go-to UHaul place when I need a rental.
Ngoc HuynhVery profecional
Alexander FontThis was truly one of the most frustrating situations I have had to deal with as a customer. My card was continuously declined because the incompetent front desk employee repeatedly entered in the incorrect zip code for my billing address. She did it some many times that my card was blocked for fraud with Chase and I had to call and wait on hold for 20 minutes to allow the transaction to process. It took an hour and a half to complete my order, which was completed online the night before. This was such a horrendous experience that I no longer want to conduct business with Uhaul.
JENNIFER UNDERWOODThe employee there was not trained properly. Didn't even finish processing our return for a couple of days. I got a call 2 days after asking if i was going to return it. Bad experience overall.
Shanice ShippttThe employee that works there will racially discriminating against people of color. I couldn't believe he keep me standing there for so long with other customers waiting, while he looked for any reason he could to deny renting to me. He even tried to misplace my credit card. Pretending he didn't see it. Do not use the drop box because they will use that as a reason to charge gas fees. They you have to spend your time fighting. Good luck
Sonoma Zu-BoltonThe Manger was excellent and friendly. I will come again.
MICHAEL CLENNANScott @ West 18th storage is the best in town. He cares about the facility as do his staff-the facility is clean and safe. The staff are fantastic about anticipating the customers needs. Every detail is transparent and organized. I can't say enough how much the attention to detail Scott and his staff uphold that makes moving an absolute breeze.
Katherine TholeI returned the uhaul after hours on the same day (Sat.) location was closed Sunday. When the staff (not the normal gentleman) checked it back in they charged me for two days. When I called, she said they were closed and she didn’t know when I returned it. I asked her why she didn’t call and ask or check the cameras? The money was refunded but she told me next time I hold return it mobile and it would be easier for all. All was great except the return experience.
Alison McGallionMy mileage was charged incorrectly. I was charged 10 miles more than what the original mileage was.
Reewa Gonzales