Customer Reviews for W 18th Street Storage
(U-Haul Neighborhood Dealer)

265 reviews

2100 W 18th St   Houston, TX 77008

(832) 981-7491

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat: 8:30 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(832) 981-7491

2100 W 18th St
Houston, TX 77008

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat: 8:30 am–4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I had to pay an extra 60$ because I only had money on my CashApp card. I was told that I would get it back after the vehicle was returned which it was the same day I rented it and still have not received my money. Where's my money? I was told it would be a quick process.

Kevin lintner 
Rating:
5.0

The agent inside building was awesome and very helpful

Rebecca Holden 
Rating:
5.0

Customer did not leave a comment.

Rolaund Hinojosa 
Rating:
4.0

Too many pictures for the rental but I understand why.

ERNESTO ALBARRAN  
Rating:
5.0

Customer did not leave a comment.

Guadalupe Perez 
Rating:
5.0

The van smelled like cigarettes.

Alexander Kass 
Rating:
4.0

Scott was efficient and helpful

Scott Benko 
Rating:
5.0

Customer did not leave a comment.

Katy Miller 
Rating:
5.0

The best!

Rachel Bargiel 
Rating:
3.0

The code was not sent to me when I finished the pick up process I had to call and ask for the code

Rabecca Sande 
Rating:
5.0

Everything went as well as it could, guy at storage was nice & fast.

Frank Bruno 
Rating:
3.0

Customer did not leave a comment.

Meredith Orourke 
Rating:
5.0

Customer did not leave a comment.

Chris Ehlinger 
Rating:
5.0

No complaints yall are doing a great job

Nick spencer 
Rating:
5.0

N/A

alia duncan 
Rating:
5.0

Customer did not leave a comment.

NATHAN HALE 
Rating:
5.0

Great service, highly recommend!

Araceli Vazquez 
Rating:
5.0

Very friendly customer service agent! I really appreciate his helpfulness!

Nicholas Cohen 
Rating:
2.0

I requested for the Uhaul to include a dolly and it did not.

Pedro Saiz 
Rating:
5.0

truck seats/floor had a lot of dog hair which irritated my allergies but other than that everything went great.

Laeiche Mitchell 
Rating:
5.0

Customer did not leave a comment.

Nequa Godette 
Rating:
5.0

Customer did not leave a comment.

Hunter Davis 
Rating:
5.0

So so so much better than the one on 34th Street near Oak Forest! Worth the extra drive and gas to a little further!

Kimberly Botello 
Rating:
5.0

Convinient, quick and easy...will definitely use again.

Ovidio Hinojosa Jr 
Rating:
4.0

Location doesn’t open until 10am, but online check in was pretty easy. I had reserved a dolly with my moving van which wasn’t made available and I wasn’t notified it wouldn’t be available. I was credited immediately though and didn’t have to go through any ordeal to be refunded. All in all a very good experience!

Rhonda Turner 
Rating:
5.0

The employee was very helpful. The truck we had reserved did not start, so he suggested two alternatives. We chose one which worked for us.

Jeanie Hietpas 
Rating:
5.0

I tried to use the online checkout feature but the scan section of the app was not working. I called the helpline but the service was unable to resolve the issue, so I was forced to go to the counter for checkout.

DARRYL THOMAS 
Rating:
4.0

Need on-call service for those who pickup before or after hours. In case they run into issues like I did.

Trevor Baugh 
Rating:
5.0

Awesome Service!!!!!

Jose Alaniz 
Rating:
5.0

Customer did not leave a comment.

Naser Rezvan 
Rating:
3.0

AC not working. I rented a dolly, but they don't have it.

Alex Truong 
Rating:
5.0

Friendly and professional staff.

Alex Truong 
Rating:
5.0

Customer did not leave a comment.

Garry Cable 
Rating:
5.0

Customer did not leave a comment.

Charles Robinson 
Rating:
5.0

Scott went over backwards to make sure that we were able to get a vehicle hours before our original reservation time! Will use them over and over again

Kelly Joseph 
Rating:
1.0

Customer did not leave a comment.

Matthew Martin 
Rating:
5.0

No issues, friendly staff

Glenn Traughber 
Rating:
5.0

Customer did not leave a comment.

Michelle Fischer 
Rating:
5.0

Great service at this location! The man that works here is knowledgeable, professional and helpful . I’ve rented from this U-Haul several times and will continue to come to this location, even if I’m heading the other direction. Trucks are always in good condition and ready to go.

Holly Montalbano 
Rating:
5.0

Customer did not leave a comment.

Kenneth lavergne 
Rating:
5.0

I am a very satisfied customer. Mr. Scott is awesome!

Pearlee Myles 
Rating:
5.0

Customer did not leave a comment.

Yokiaia Johnson 
Rating:
5.0

Scott, the manager, was very polite, friendly and even texted me to let me know that the van I was renting was returned early...Greta customer service

Rosalinda Peterson 
Rating:
5.0

Mr. Scott was very friendly and efficient. I am very satisfied with his service.

Pearlee Myles 
Rating:
5.0

I was charged for a dolly and told it was in the truck, but when we opened it at the move site, there was no dolly.

Carol Oliver 
Rating:
4.0

I paid extra for the dolly but it wasn’t on the truck. There wasn’t much I could do about it because the store was closed and I chose to do a mobile pickup. Other than that the experience was fine.

Nina Robinson 
Rating:
5.0

Lower your mileage please.

Meredith WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Nicole Corkery 
Rating:
5.0

easy pick up and drop off... only thing I'd say is I wish this location had hand trucks/dollies available with the trucks.

Drew Nelson 
Rating:
5.0

Customer did not leave a comment.

KAMARA FRAZIER 
Rating:
5.0

Customer did not leave a comment.

Vivek Patel 
Rating:
2.0

I have a printed receipt for $59.12 which the gentleman told me was my bill for the one day rental. When I checked my bank account, they charged me $67.34 which is $8.22 more than the receipt. Why did this happen?

Neil Williams 
Rating:
5.0

Customer did not leave a comment.

Thomas LeBlanc 
Rating:
5.0

Customer did not leave a comment.

Juan Pina 
Rating:
5.0

Everything was as scheduled. The agent in the facility was very helpful!

Mark Boyd 
Rating:
4.0

Need my receipt!

Jason Quinlan 
Rating:
5.0

Customer did not leave a comment.

Kirk Merrikh 
Rating:
5.0

Scott was super helpful and let us adjust our reservation day of. He even made sure I didn't lose my water bottle. Much appreciated!

Erin Willard 
Rating:
5.0

Customer did not leave a comment.

PERRY FRANK WESTMAN 
Rating:
2.0

I was given a truck with no engine coolant and had to wait along the side of the road for 4 1/2 hours on U-Haul service. I think things like this should be Checked prior to renting a truck to someone.

Michael Caballero 
Rating:
2.0

On line app sucks. Initial res indicated equip avail., then froze. Booked larger truck then had 2(!) confirmed red's when 1st one NEVER accept'd? WTH?? Then, p/U time had to be changed cause "manager" could not " be there that early"... Ok, NO! Upon arrival, no easy check in. Waited 19 mins while prev customer had res transferred to another location cause EQUIP WAS NO SHOW! Finally, no hand truck, no furniture dollie avail., as reserved. At this point, Im like " this is the frickin Biden Admin all over again!" But wait, ITS WORSE CAUSE THIS IS SUPPOSED TO BE A BUSINESSE! So tell me Uhaul, at what point do you shoot the horse? Cause this one is lame, blind and Broken Down! Only saving grace was lady struggling to make YOUR CO. look good. I was embarrassed for HER! Arlene I think!

Brian Armitage 
Rating:
4.0

Customer did not leave a comment.

Michael Flora 
Rating:
5.0

Back up camera didn't work. No problem, just would've been nice to know before picking vehicle up.

Emma Stahr 
Rating:
5.0

Scott was the absolute best!!

Shatay Grays 
Rating:
1.0

I ordered a furniture dolly and it didn’t have one in it. I did not receive any notification that didn’t have one. I had to stop at another location to rent one and was charged more. It cost me time/money. Poor customer service.

Samantha Mckenna 
Rating:
5.0

Scott was wonderful to work with!

Trotzky Garcia 
Rating:
5.0

Customer did not leave a comment.

William Pugh 
Rating:
5.0

Customer did not leave a comment.

James Telfer 
Rating:
4.0

Online I had paid for and reserved a furniture dolly, but upon arriving, I was informed that there was no furniture dolly at that location. This complicated my move, as I had bulky furniture items that would have been easier to transport with the dolly. It would have been appreciated if I had received a notification or email during my reservation or prior letting me know that a furniture dolly was not available at this location.

Joanne Wang 
Rating:
5.0

Customer did not leave a comment.

Ashley Brumback 
Rating:
4.0

Vehicle functioned great. Windshield was full of bugs, not cleaned properly.

Ronald Smith 
Rating:
5.0

Customer did not leave a comment.

Delvanay Ware 
Rating:
3.0

The staff did not have my RSVP in his system upon arrival to drop off the vehicle. I had to show him the contract that was printed from the pick-up store for him to take the truck. After leaving, I see under my account when trying to print the final receipt that my drop-off location was changed without my approval. This should not happen without verbal or written confirmation from the customer on this change. This adds miles to the vehicle if this information is not available prior to the dropoff of the truck.

Quinton Smith 
Rating:
5.0

Customer did not leave a comment.

Todd Hansen 
Rating:
4.0

Automated checkout was difficult and did not work so had to use office.

Wade Merritt 
Rating:
3.0

Customer did not leave a comment.

AFIFA THOMPSON 
Rating:
5.0

Customer did not leave a comment.

William Sheats 
Rating:
4.0

Too many steps to check in. Verification Can be done well beforehand. Like I get there at 10 and I’m spending 15-20 minutes just getting checked in

Michael Schaffer 
Rating:
5.0

Great friendly service and easy to get truck

Aldo Bianchi 
Rating:
2.0

Was not notified until pickup that requested equipment (dolleys) were not available, which made moving couches/boxes/etc much more difficult. If given proper notice, we would have booked with a different location to ensure we had that equipment.

John Barnes 
Rating:
5.0

Be more up front with your prices

Yasmine Goodman 
Rating:
5.0

The service here is always friendly and great. This is my go-to UHaul place when I need a rental.

Ngoc Huynh 
Rating:
5.0

Very profecional

Alexander Font 
Rating:
1.0

This was truly one of the most frustrating situations I have had to deal with as a customer. My card was continuously declined because the incompetent front desk employee repeatedly entered in the incorrect zip code for my billing address. She did it some many times that my card was blocked for fraud with Chase and I had to call and wait on hold for 20 minutes to allow the transaction to process. It took an hour and a half to complete my order, which was completed online the night before. This was such a horrendous experience that I no longer want to conduct business with Uhaul.

JENNIFER UNDERWOOD 
Rating:
5.0

Customer did not leave a comment.

LaToya Hardy 
Rating:
1.0

The employee there was not trained properly. Didn't even finish processing our return for a couple of days. I got a call 2 days after asking if i was going to return it. Bad experience overall.

Shanice Shipptt 
Rating:
5.0

Customer did not leave a comment.

Guy Waguespack 
Rating:
5.0

Customer did not leave a comment.

Dale Meyer 
Rating:
3.0

The employee that works there will racially discriminating against people of color. I couldn't believe he keep me standing there for so long with other customers waiting, while he looked for any reason he could to deny renting to me. He even tried to misplace my credit card. Pretending he didn't see it. Do not use the drop box because they will use that as a reason to charge gas fees. They you have to spend your time fighting. Good luck

Sonoma Zu-Bolton 
Rating:
5.0

The Manger was excellent and friendly. I will come again.

MICHAEL CLENNAN 
Rating:
5.0

Scott @ West 18th storage is the best in town. He cares about the facility as do his staff-the facility is clean and safe. The staff are fantastic about anticipating the customers needs. Every detail is transparent and organized. I can't say enough how much the attention to detail Scott and his staff uphold that makes moving an absolute breeze.

Katherine Thole 
Rating:
5.0

Customer did not leave a comment.

Drew Nelson 
Rating:
4.0

I returned the uhaul after hours on the same day (Sat.) location was closed Sunday. When the staff (not the normal gentleman) checked it back in they charged me for two days. When I called, she said they were closed and she didn’t know when I returned it. I asked her why she didn’t call and ask or check the cameras? The money was refunded but she told me next time I hold return it mobile and it would be easier for all. All was great except the return experience.

Alison McGallion 
Rating:
5.0

Customer did not leave a comment.

Angela Ashworth 
Rating:
5.0

Customer did not leave a comment.

erin Avellaneda 
Rating:
1.0

My mileage was charged incorrectly. I was charged 10 miles more than what the original mileage was.

Reewa Gonzales 
Rating:
5.0

Customer did not leave a comment.

Jared Cosper 
Rating:
4.0

Customer did not leave a comment.

Ron Latta Jr 
Rating:
5.0

Customer did not leave a comment.

Angie Luke 
Rating:
5.0

Customer did not leave a comment.

Edward White 
No reviews have been submitted for this location.

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