El cliente no dejó un comentario.LaToya H.
Customer Reviews for W 18th Street Storage
(Distribuidor de U-Haul del vecindario)
Houston, TX 77008
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 10 a. m. - 5:30 p. m.
- Sab.: 8:30 a. m. - 4:30 p. m.
- Dom.: cerrado
- 12/24/2021 - 12/25/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The employee there was not trained properly. Didn't even finish processing our return for a couple of days. I got a call 2 days after asking if i was going to return it. Bad experience overall.Shanice S.
El cliente no dejó un comentario.Guy W.
El cliente no dejó un comentario.Dale M.
The employee that works there will racially discriminating against people of color. I couldn't believe he keep me standing there for so long with other customers waiting, while he looked for any reason he could to deny renting to me. He even tried to misplace my credit card. Pretending he didn't see it. Do not use the drop box because they will use that as a reason to charge gas fees. They you have to spend your time fighting. Good luckSonoma Z.
The Manger was excellent and friendly. I will come again.MICHAEL C.
Scott @ West 18th storage is the best in town. He cares about the facility as do his staff-the facility is clean and safe. The staff are fantastic about anticipating the customers needs. Every detail is transparent and organized. I can't say enough how much the attention to detail Scott and his staff uphold that makes moving an absolute breeze.Katherine T.
El cliente no dejó un comentario.Drew N.
I returned the uhaul after hours on the same day (Sat.) location was closed Sunday. When the staff (not the normal gentleman) checked it back in they charged me for two days. When I called, she said they were closed and she didn't know when I returned it. I asked her why she didn't call and ask or check the cameras? The money was refunded but she told me next time I hold return it mobile and it would be easier for all. All was great except the return experience.Alison M.
El cliente no dejó un comentario.Angela A.
El cliente no dejó un comentario.erin A.
My mileage was charged incorrectly. I was charged 10 miles more than what the original mileage was.Reewa G.
El cliente no dejó un comentario.Jared C.
El cliente no dejó un comentario.Ron L.
El cliente no dejó un comentario.Angie L.
El cliente no dejó un comentario.Edward W.
El cliente no dejó un comentario.Timothy K.
El cliente no dejó un comentario.Matthew K.
We did NIT DROP OFF RENTAL TRUCK AT THIS LOCATION!!!!!!Laura M.
The A/C is not working and a message asking to tighten the gas cap appeared regardless of how tight the cap was.Lizzie R.
The sales person was rudeFREDRICK K Y.
Easy to reserve online, picked up an hour later and returned before the end of the day. Location was close and staff was pleasant and moved quickly with getting me in and out.Alison M.
The truck was okay. It worked properly, but the app is ridiculously bad. There is no user experience on that thing and it directs you to the webpage which makes the app useless. Also costumer service was dumb as a door. Improve your costumer service and your app as soon as possible.Igor V.
El cliente no dejó un comentario.SAM LEWIS JR L.
El cliente no dejó un comentario.Stefanie P.
El cliente no dejó un comentario.Jed G.
El cliente no dejó un comentario.Raul N.
El cliente no dejó un comentario.andre A.
El cliente no dejó un comentario.Michele A.
El cliente no dejó un comentario.Melissa C.
El cliente no dejó un comentario.Paula S.
El cliente no dejó un comentario.Brezhauna P.
El cliente no dejó un comentario.JEREMY G.
Scott was very friendly and helpful. Smooth transaction.Geoffrey G.
The mobile pickup process was ridiculous. You need to make it apparent to customers that they will need a reference/lease/etc. ahead of time. I went to pick up the truck by myself and had a hard time getting anyone to answer the random calls you all were making to verify. It was extremely frustrating and your support team was less than helpful. All in all it was a horrible experience. I will absolutely never be using this again.Penelope N.
El cliente no dejó un comentario.Katya K.
Nothing at all. Pickup and return was flawless.Tiffany S.
El cliente no dejó un comentario.Young L.
Not only was the experience terrible, but there has been no follow up after I spent hours on the phone with a representative and the experience was documented. I will be going out of my way to avoid using uHaul in the future.Josh M.
El cliente no dejó un comentario.Nadine S.
Seamless pickup and drop offDaniel E.
El cliente no dejó un comentario.THOMAS H.
Train office staff on equipment, contract and customer service. Clean and maintain vehicles.DUANE D.
I chose the mobile check in but had to go Inside because the employee had the keys in her pocket. She was rude and stated she had all the keys because she figured â€œpeople will come inside since she's thereâ€. Defeating the entire purpose of mobile check in. There was also a mix up In which truck we were taking and she would not listen to the information I had. She also yelled at me to back away from the counter yet she kept pulling her mask down.Taylor A.
The lady I returned the van to was not very nice. She was argumentative from the beginning and exuded a negative energy. She asked me to step back from the counter as soon as I got there but wore her mask with her nose fully exposed and not covered (mine was on at all times properly). She was not easy to talk to and did not explain what the breakdown in my bill was until I told her to please speak to me in a regular conversational voice as I was not there to fight w her but rather just talk like normal adults. This is 100% the opposite of the encounter I had with the man who rented me the uhaul the night before who was very friendly and patient. The second problem I have with uhaul is all the hidden charges. I had the vehicle from 4:45pm to 12:00pm the next day (total of 15 hours). But I was charged for 2 days and 2 times the insurance fee. This is a scam and was not clear from the contract. So I will not be doing my moving business w uhaul again for this reason.KARINA C.
El cliente no dejó un comentario.Kerri S.
Not a single person there to assist me. Full of trucks, was quite dangerous to try and park my Uhaul there, especially without any staff. When I attempted to call their number there was no answer as well. Very dissatisfied.Dylan C.
I stated when picking up that I was missing the rented Dolly. I stated this in my rent to her description and then called to complain and was still charged the $10 fee. I want my money refundedELENA V.
Horrible customer servicenicholas G.
El cliente no dejó un comentario.Desiree K.
Self Return process is LONG and annoying!!!Jasmine Z.
El cliente no dejó un comentario.Jerrica S.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.brian B.
waited almost an hour at the location. maybe have a mobile connection to persons on site for instances when they are out of the office.Ryan H.
El cliente no dejó un comentario.Drazen M.
Speedy pickup. Staff was professional, courteous, and prompt. I would rent from here again.TAYLOR N.
El cliente no dejó un comentario.Brad J.
El cliente no dejó un comentario.SUZETTE M.
Very efficient and courteous service.John H.
El cliente no dejó un comentario.Robert C.
Bobby was awesome. Would definitely rent here again.joe A.
I dropped off at night so I do not necessarily have an opinion on this location.Courtney K.
El cliente no dejó un comentario.Dana M.
Your mobile app user experience is fantastic and seamless.Melissa R.
The agent had everything ready to go when I arrived. Very organized, great service. I don't see any improvement needed.Cecilia C.
El cliente no dejó un comentario.Eric P.
Locations are good, the downfall is U-Haul services. I opened a case since you guys didn't respect my original request.Veronica S.
Moving was stressful for personal reasons but uhaul made it easy on me! Especially the W18th location I went to!Christopher P.
El cliente no dejó un comentario.Jacorean J.
Nothing. Exemplary service at this location. I will return.Robert W.
El cliente no dejó un comentario.Anastasia P.
El cliente no dejó un comentario.Kimberly T.
El cliente no dejó un comentario.Albert R.
El cliente no dejó un comentario.Kathryn M.
El cliente no dejó un comentario.Scott H.
Bobby was excellent and worked with me to meet my needs. His personality is a large part of his success. He takes pride in his facility and it shows. I will recommend him to everyone I know.Elaine M.
The check in process was horrendous since the store was not open. The person who called me the night before to confirm my location gave me no instructions on how to get my uhaul through the online check in procedure so once we realized the store was not open and we could not get in the gates we called the HQ number and were given instructions. I then had to create an account and enter the DL#s, etc of all drivers which I had previously done when reserving the uhaul and then I was able to get my keys. If I had been instructed of this process before hand I would have saved 30 minutes and a lot of frustration.Torri R.
Great customer service!Yvonne A.
El cliente no dejó un comentario.Jason H.
We rented a 15 ft truck from the UHaul location at 2100 w 18th street. Everything was handled professionally and efficiently. Truck was clean and drove well. Check in and check out was a breeze. Final bill matched estimated bill. Manager and staff were very friendly, and their customer service skills were excellentâ€"two thing last very hard to find these days. Would highly recommend this location for renting!Debbie M.
El cliente no dejó un comentario.Matias C.
El cliente no dejó un comentario.Jillian G.
Extraordinario servicio al clienteCassandra G.
Don't know. I wouldn't change a thing.Jarod W.
El cliente no dejó un comentario.Amedeo M.
El cliente no dejó un comentario.Gary G.
The employee at the office was excellent. Very prompt, intelligent, and efficient. He didn't waste any time. Got me in and out so I could get my move started.Stephen H.
El cliente no dejó un comentario.Noah D.
El cliente no dejó un comentario.Suresh B.
El cliente no dejó un comentario.Frederik O.
Nothing, everything was great.Thomas W.
El cliente no dejó un comentario.Rachel F.
Bobby is very personable and professional.Tom V.
It is a small business place, that looks clean and well organized. I had a problem free experience and I got help with instructions and else, to get all running smoothly. He makes very clear that place is a dealership and uhaul would be the one, responsible if anything goes wrong, not them. I put some gas before retuning the truck.Mireya Elisa A.
El cliente no dejó un comentario.Precious F.
One of the best U-Haul rental experiences I've had.Stephen K.
El cliente no dejó un comentario.Paul R.
I guess the only thing is that it would stay open a little later. 8 pm would be great.Eduardo L.
Great customer service!Brian H.