Comentarios de los clientes para VWSS Rome LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de VWSS Rome LLC

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Louis V.
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El cliente no dejó un comentario.

Timothy S.
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Everyone I interacted with was absolutely great. The online reservation was experience was awe filling. The reservation wasn't associated with my account and i could do nothing without assistance. When checking out the vehicle the checkout kept asking me for alternate contacts and they kept calling my family members waking them up. Have no idea what the issue was with that. Checking it is was quite painful also. The guy at Uhaul said my account wasn't associated with the reservation and I had to associate it, I had no clue what that was but while waiting for him to get a tech on the line I figured it out. I haven't dealt with a more user unfriendly system in years.

REBECCA S.
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Maybe have more gas in truck. I understand the reason so it was ok

Susie K.
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El cliente no dejó un comentario.

ALAN K.
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Have used this location for the last 12 years for truck rentals, daily van rentals, propane fill ups ans storage unit rentals. The previous owners and employees always exceeded my expectations and hope this continues under the new ownership.

TIMOTHY S.
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Both customer service people were very helpful. I had screwed up the online order but they were able to fix it and get me on my way.

PERRY L.
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El cliente no dejó un comentario.

Jason S.
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The entire front of the truck was covered in six inches or more of hard packed ice and there was no included ice scraper. The ice had clearly built up more than just the previous night. Luckily my ride hadn't left yet or I would've been stranded with an undrivable truck thanks to this lazy location not bothering to keep the trucks ice/snow free.

Kathy K.
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El cliente no dejó un comentario.

RODNEY D.
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They were extremely courteous informative and professional. Great overall experience.

ROBERT P.
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Only issue I had at all was problems with location on the web. Don't know if it was my Iphone or U-haul's side of it.

APRIL S.
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I have always had a good experience with this particular U-Haul location. I will always use this store over any other. Storage unit, pick-up truck, cargo van, the big truck, and motorcycle trailer - all were easy transactions with no problems, and the staff is super friendly and helpful. Highly recommended.

MARTIN O.
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Completely disorganized. I arrived on time for my rental reservation. When I gave my name, the guy rolled his eyes because the person who had the vehicle for my rental had not retirement it yet. I told him my wife dropped me off and left, assuming everything was ready to go. He then asked me a few minutes later while he was on the phone trying to get help if I could go to another location. I wanted to laugh at him at this point because I told him already I didn't have a ride. He spent 10 minutes telling me that the other trucks sitting on the lot weren't available because people had reserved them later that day, yet I'm standing in the lobby waiting for a vehicle that I had already paid for. He eventually worked it out but the process and the way it was handled was less than professional.

ROBERT B.
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Consider cleaning the cab and disinfecting/airing out smoke after each use. Truck worked very well for our weekend move. Thanks.

BRANDON Y.
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El cliente no dejó un comentario.

Kelly W.
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Please take time to clean your trucks. There was cigarette butts, trash, napkins, and mud all over the truck.

TAMMY M.
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Great customer service! They were very nice. The trailer could have used a sweeping out, but it was ok, as I was only putting in storage tubs and not furniture

REBECCA C.
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El cliente no dejó un comentario.

JEFFERSON E. | Overall Experience |
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Thanks!!

Kenneth M. | Reservation |
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Finding everything satisfactory and very good condition, greeted very well and professional appearance at the front office, nice job buy the U-Haul moving company state wide.

Gregory S. | Reservation |
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The two employees were very busy when I arrived, but very helpful.

Jeffrey W. | Reservation |
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Did not need unit. Canceled.

Jeffrey W. | Reservation |
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Did not need unit.

Susan B. | Reservation |
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Manager was very helpful in getting our unit ready. 😊

Melissa M. | Reservation |
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Did not use facility, but had to leave a review anyway in order to have $6.95 refunded to my card.

GAIL B. | Overall Experience |
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Very happy with the service. Thank you.

Brittany M. | Reservation |
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The owner was very friendly and helpful. Everything went smoothly on my end and he was very thorough in explaining everything about the facility from security to billing.

JESSICA J. | Overall Experience |
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I had a family emergency come up, so I had to move out a week after rent was due and got a prorated offer from the staff. Extremely helpful!

No se han enviado comentarios para esta ubicación.

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