Comentarios del cliente para VJ Food Mart

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Testimonios de recientes clientes de VJ Food Mart

Grado total:

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Tara P. en

Grado:

Tonya, whom was taking the returned truck and tow dolly. I do not think could read. She gave the lady at uhual on the phone someone else's info. I was then emailed there personal info. In a receipt. The store is a rundown convenience store that sells drug paraphernalia. She waited on customers the entire time, made my husband relocate the 26 foot truck and tow dolly across the parking lot. Then tried to get us to remove the tow dolly from the truck. She checked the gas and mileage three times. We were there over 45 minutes, I spoke to the lady with Uhual to verify our information which, she did not have. This was a VERY frustrating, and disgusting way of doing customer service. This looks extremely bad on Uhual, for customer's having to deal with this after having relocated my Mother 500 miles. I hope all the awful reviews of this location someone will actually pay attention to. Disgusted in Panama City, Florida

Chris B. en

Grado:

Reserved a Uhaul online and when I got to pick up location they didn't have the truck I reserved so sent me to another location across town and when I went there to pick up equipment they didn't have dolly I reserved so ended up moving with no dolly it was a horrible experience.

Patricia E. M. en

Grado:

El cliente no dejó un comentario.

DAWN S. en

Grado:

The location was a run down convenient store. The truck was well maintained but the cab was dirty. We didn't receive our email on pick up location & time until the day after the rental.

Ginger H. en

Grado:

After requesting a location and then being cancelled and sent to another location with an email and having to make another set of trips, I am sent to two different locations one far away from my requested location where a truck was not able to even be rented. Then I was sent to another location with a truck with 1/4 tank of gas at pickup. Very disappointed. Won't use Uhaul in the future. You changed your business model and it sucks!

Jean E. en

Grado:

Unable to get service clerk kept waiting on their own customer's that came in after me. Did not help or check out the truck. Very poor service.

Bruce R. en

Grado:

El cliente no dejó un comentario.

Mike G. en

Grado:

Was a food mart, had 7 people waiting to by stuff. When she got to me I was told to stand to the side and wait. Then was told her computer was broke and she could not check me in. She called U Haul and was advised that I would have to wait since her computer was erroring out. I received a receipt later in the evening. Was told if I didn’t get one by morning to call U-Haul. Not a fun experience!

kenneth S. en

Grado:

El cliente no dejó un comentario.

ronnie b. en

Grado:

Very pleasant easy

MARK P. en

Grado:

This was a convenience store and U Haul was not a priority for them. It took them a long time to get in touch with their contacts with U Haul which added to their frustration and mine. The trailer that I was assigned by U Haul was not at this location, so another one was given. When I went to return the trailer, I tried to get the correct trailer number added to my contract and called the national line twice and was transferred to a regional number. I was disconnected or had a dropped call the first time and called back to the national number and was given the regional number and was told by that person that the trailer number did not matter. Very confusing, probably the the worst U Haul experience in my 30+ years of using U Haul. Added to all of the Hurricane Michael stuff, it was less than desirable to say the least. Oh, and had no help getting the trailer hooked up to my truck.

Charles H. en

Grado:

So thankful that this location was open and available to accept this return. I had called the selecteddrop off location around 3pm to see if they were open before I drove into town and was told by “Chasity” that they were open until 5pm only to find them closed when I arrived about 330pm. The sign on the door said they closed at 3pm today, so not only was I expecting them to be open but at least 4 or 5 others were as well.

Donna C. en

Grado:

The tank was less than 1/4 full picking up in an evacuation zone with no gas stations around, trash in the back, location didnt ck fuel level or miles before i left

tamika p. en

Grado:

Why was it so expensive one night 300 then I had to put damn near 60 in the tank that was not filled when I got it please explain I feel like y’all price gauging this is ridiculous why was we charged 30 for gas we had to put 60 in and we have the receipts

Tyler S. en

Grado:

El cliente no dejó un comentario.

NICK B. en

Grado:

El cliente no dejó un comentario.

HAROLD G. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Warren P. en

Grado:

El cliente no dejó un comentario.

victor a. en

Grado:

El cliente no dejó un comentario.

Maria E. en

Grado:

My friend who drove the truck took it back last night around 8p. The employee told him she was new and didn't know anything about it.. So he locked up the truck and told her I would bring the key back before noon. The lady who's working there today called me this AM and was upset. She said she lost a reservation because she didn't have the key. I told her what happened last night and it wasn't my fault and I was about to bring in the key. I dropped off the key at 11:50am and told her I was on time. She said the night employee should've called her. They need to instruct the new employees better so they don't put the customers thru any inconvenience. I only gave 1* because of what happened last night. Btw.. My friend filled up w/ gas past the 3/4 mark that was required. I fully complied w/ my agreement and I'm not responsible if they lost business.. It was THEIR fault NOT mine.

TERRI S. en

Grado:

There was no ramp.