Customer Reviews for Vitos Service Center
(U-Haul Neighborhood Dealer)

Rating:

5.0

This location to much price , because I rent before U- hall on Kenvil and price was less , it was same truck and distance now charge to much check my records and you see it , I’m not happy price to hight

Rating:

1.0

Way overcharged on mileage.

Rating:

3.0

The return text arrived after I returned the vehicle. That information should be provided prior to picking up the vehicle.

Rating:

5.0

The staff was second to none no ripples left in the water with these guys

Rating:

5.0

Vito waa super helpful!

Rating:

5.0

Vitor from Dover was amazing. 5 star service.

Rating:

5.0

They have very good personality

Rating:

1.0

Worst customer experience I have ever had. Location was covered in dog feces, truck was covered in food and sticky substance. The man who was “helping me” did not clean the truck, ordered to clean it myself or come back another day. He told me to tell him the gas and mileage from the past user. He never stood up from his seat. Then I was offered insurance and when I declined he yelled at me “you better not damage this truck or I’ll come after you civily”. I was then charged $16 for gas after I delivered the truck back with the exact amount of gas I got it with. I then called to ask why I was charged for gasoline and he said he was “too busy to talk to me” and hung up the phone.

Rating:

4.0

Vito really great. Helped me out on check-in, got me a place to park my car, easy return at end of day. Thanks.

Rating:

5.0

Extremely easy rental. Friendly staff and top notch equipment.

Rating:

5.0

Vito’s location opens at 10:00 am however your website allowed me to book a pick up at 9:00 am. Please fix this discrepancy.

Rating:

4.0

More space to leave trucks - seemed overwhelmed for the volume of returns.

Rating:

4.0

I've rented here multiple times and the equipment is always practically brand new. I have had issues with the counter checkout multiple times, and will only do the App option moving forward.

Rating:

3.0

24/7 wasn't a smooth experience for me at all. The customer should be told the requirements up ahead of time and all the contacts verification etc. So that we don't have to scramble at the location. I had to call support 2-3 times and they kept telling me "Go through the process" . Finally was able to get through it after several attempts and frustration. While checking out the App went dark on me and my reservation disappeared from the system. Up until now I don't see it under my past reservations. This isn't the first time I've rented U-Haul. I've done it online as well in the past - but it was never this difficult. Luckily I was able to return the keys since the location was open. After a day of moving this is not what you're looking forward to. U-Haul should not make the experience such that people start searching alternatives and look to stay very far from U-Haul.

Rating:

5.0

This is the second time I have used Vitos Service Center to rent a truck. Vito is great and was concerned about me getting a ticket if I parked my car on the street. The truck was ready to go and very clean. I highly recommend Vito's and will use him again.

Rating:

1.0

The gentleman was rude, the truck I was renting was in front of another truck and the man didn't want to switch them around and he was going to have me take a different one then I rented and I told him no, I'm t!king the one I have the contract for....

Rating:

5.0

Buenos servicios muy amigables gracias por todo

Rating:

5.0

Vito was personable and accommodating. Absolutely would use his service again and also recommend to my acquaintances should the need arise.

Rating:

4.0

Service was good. Location was small and difficult to return trailer .

Rating:

3.0

Was closed when we dropped the truck off at 7:00 pm. No obvious sign on where to park truck, but owner called next day as a follow up and asked about the vehicle.

Rating:

5.0

Excellent experience in both picking up and dropping off the truck. Highly recommend

Rating:

5.0

Everything was fine.

Rating:

5.0

Great job by the owner

Rating:

2.0

Fellow customers: 1) Please take a photo of the odometer and the gas gauge at pickup. And then another photo at turn in, I was glad I did because I was charged for 41 extra miles ($82) and for four gallons of gas ($20), (even though I had returned the vehicle with more gas than it had at pickup). The owner does not go out in the parking lot to do a joint inspection with you, so this photo is your only supporting evidence. 2) Be aware that for Uhaul truck rental, Friday and Saturday are considered "weekend rates," which is $1.99 a mile versus .99 cents a mile for Sunday-Thursday. I did not know this. When I saw my bill for $1.99 a mile I said, "Maybe I missed something." So I scanned the UHaul webpage looking for why this might be $1.99 and not ,99 cents. I was unable to uncover any evidence of a $1.99 "weekend rate." But maybe you are smarter than I am. I only learned about this "weekend rate" by calling the central UHaul office for an explanation, 3} When I submitted my reclama for my receipt to the Uhaul Front Office, they did not hesitate to reimburse me the $103. The ladies that handled my case were friendly and helpful. So if you are ever overcharged, Stay Calm. The ladies will take corrective action, But you need that photo, my friend.

Rating:

5.0

Excellent service

Rating:

3.0

I dropped the truck off on Sunday and they are closed. However, I will note that the parking lot is very small and was quite full so it was difficult to even see the storefront and then to find a spot to park.

Rating:

3.0

I was overcharged on mileage by 80 miles after having to come a half hour later then my scheduled pickup by request of the owner

Rating:

4.0

Shop was locked. Did not meet anyone in person. Talked the owner on phone.

Rating:

5.0

Pleasant to work with and so very accommodating. Gentleman I spoke with I guess Vito was very understanding and patient with us. Made it easy and quick. Ty be calling for a truck for a later date in January when it's move in day on the 25rh. Happy Holidays.

Rating:

5.0

Nothing really. Vito was very nice to work with.

Rating:

3.0

I was charged an additional 40 dollars because you would not let me select a different drop off, this truck rental cost me twice as much as it should have. I will be letting everyone know to use The Home Depot instead.

Rating:

2.0

Drop off box was not lock properly!!!!!!!!!!!!!! I was trying to make sure the keys secure inside, and I hurt my hand really bad with the box. Boxed opened fully and felt on my hand. I was able to see my keys and someone else's keys. I tried my hardest to secure the box but was not able due to the fact that the current lock is not the correct size for this box. I left the lock unlock and keys to the trucks unsafe!!!!!!!!!! I know have a bruise on my hand.

Rating:

4.0

Is a small local u-had so not fair to compare

Rating:

5.0

Dropped off truck and left keys in Dropbox

Rating:

5.0

Vito - gave me excellent customer service. He backed out the truck for me. It was a last minute rental & I was in and out! Thank you!

Rating:

4.0

friendly checkin

Rating:

3.0

Tire was low on air, no way they could have missed this. Indicator on dash was lite up. added air, then again, the next day air pressure was down to 35lbs. Called Roadside assistance, two hours eta. We unloaded the truck and drove it to drop off location. We advised the lady at check in, who as "was it a nail?". Who knows....

Rating:

5.0

The folks at Vito’s couldn’t have been more helpful and kind. I would highly recommend

Rating:

2.0

I ordered and paid for moving blankets which I did not receive. Also, the entire online process for check in is not user friendly. I’m fairly young and tech savvy but it gave me errors and just delayed my rental. If someone older and not as tech savvy as me had to do this it would be terrible.

Rating:

5.0

Needed a truck last minute and the gentleman said don’t worry I’ll have a truck ready for you in the morning. Very friendly and made it easy for pick up and drop off. Will definitely be back to this location for another rental. A+++++. Thank you

Rating:

5.0

Vito is great 👍 love going to deal with him thanks

Rating:

1.0

No inspection, place is small and cramped and the owner is rude and careless.

Rating:

5.0

Great experience, this is my second time using Vito’s and both have been nothing but easy. Would recommend !

Rating:

3.0

Left front headlight was falling out . Left front turn signal not working . Truck seriously out of alignment. Tires went bald and down to the steel belts in 600 miles.

Rating:

1.0

Absolutely the worst rental place ever! I’ve rented many times with U-Haul and this is the first rental that was absolutely terrible. This rental is at Vito Service Center located on 211 E. Blackwell Street. Dover, NJ. This is not a rental office, it’s more like a small office attached to a mechanic garage. The person who I met for the rental was sitting behind a desk and didn’t even get up the whole time I was there. I asked if he could show me the rental truck and he just pointed it’s out there. When I found the rental truck, he gave me the wrong key. He was very nonchalant about the entire rental process. Didn’t seem to care other than I just leave before he closes at 2pm. ****Worst part of the rental is he issued me the wrong rental agreement. It was for a totally different truck that has different miles and different fuel gauge. Subsequently, I was charged an erroneous amount for the rental based on the truck I was not even renting **** I tried calling the U-Haul service line and was on hold forever to explain the rental mix up. ***Do Not rent from Vito Service Center 211 E. Blackwell St. Dover, NJ*****

Rating:

5.0

Some undeserved bad reviews here. You are renting a Uhaul, if you're incapable of some self-service then how are you going to load up the truck/van? Had a billing issue after return, called up Vito, he took care of it quickly, even texting me to follow-up. They have lots of vans, and every time I've rented they've all been under 10k miles.

Rating:

3.0

Owner was late for pick up and I wasn't even aware he charged me for the rental. Even the drop off person was surprised I was charged.