Customer Reviews for Vitos Service Center
(Distribuidor de U-Haul del vecindario)

481 comentarios

211 E Blackwell St   Dover, NJ 07801
(W Of S Salem St)

(973) 328-2808

Location Hours

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado

Services at this Location:

Contáctanos

(973) 328-2808

211 E Blackwell St
Dover, NJ 07801
(W Of S Salem St)

Services at this Location:

Location Hours

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio B. 
Clasificación:
5.0

Vito was very helpful and friendly. Went out of his way to assist me with my needs. Even called up and found me an auto transport at the last minute. I would recommend him and his location to anyone that asks.

Gerardo A. 
Clasificación:
1.0

El cliente no dejó un comentario.

DENNIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bora B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMANUEL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

Vito was super helpful

CLIFFORD O. 
Clasificación:
4.0

The side mirror is very loose and you can't see anything. The guy working there was also very RUDE!!! My appointment was 9am but it was already 9:30 when I got the truck.

Paul O. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER R. 
Clasificación:
5.0

Thanks for everything

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent V. 
Clasificación:
5.0

Vito was very helpful & followed the COVID protocol to a T Will surely use that location again !!!!

Robert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio A. 
Clasificación:
3.0

Not having to hook up the trailer yourself...

Thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
1.0

Owner came late. I had to wait 15 minutes after my pick up time. The next day uhaul called me asking if I still had the truck, after I returned the vehicle 30 minutes earlier the same day.

Travis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

william B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
2.0

El cliente no dejó un comentario.

James O. 
Clasificación:
2.0

The following is not specific to this location. This location is just where I was redirected to pick up my truck...You have to stop informing people that their truck won't be available at the pickup location the day before the scheduled pickup. I reserved a truck for pickup at a location 5 mins from my house. The day before, while I was trying to finish packing, I was informed I would have to travel to a town 30 miles away to pick up a truck. I had to take an Uber 30 miles to the new location the next morning and lost 1.5 hours of drive and loading time. This added to the stress of the 1500 mile drive ahead of me. At least 2 or 3 days before the move would have been more reasonable, but not the day before.

Christoph C. 
Clasificación:
3.0

I dropped off my trailer rental at this location and did not have my order processed here. This location had one of the smaller parking areas of any U-Haul site I have used. You will need to be competent backing into tight spaces if you rent/return a trailer here. The gentleman handling my return processing was helpful and courteous.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

freida F. 
Clasificación:
3.0

Easy on line process. Truck was at the location where promised and the key transfer was very good. Drop off process was easy

Alfred T. 
Clasificación:
5.0

No improvements needed!

Richard M. 
Clasificación:
3.0

There is no parking for your personal vehicle.

Frank T. 
Clasificación:
3.0

Truck was older so a bit rough riding but we didn't have a long distance so good enough for local move. Outside of the truck was clean enough but the inside of the cab floor and loading area interior were dirty and needed to be vacuumed/swept out. In original reservation hand trucks, furniture dolleys and furniture pads were ordered and supposed to be made available but upon pick-up during off-hours, none of these items were in the truck. The location didn't even have any furniture pads on site. Finally, pick-up rental time should start at point when online check-in and gaining approval is completed since that process can take 20-30 minutes including time waiting for receipt of the automated pick-up approval notification.

Robert M. 
Clasificación:
5.0

Overhead door on trailer was loud and rusty hard to open and close.

FRANCISCO C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARY J. 
Clasificación:
1.0

The guy was late also he drove the truck before I picked up so the mileage was more than what contract says. Plus, he was pretty rude because his hotspot wasn't working like it's my problem. He made me wait for 15 minutes to get his internet worked.

Mahmut G. 
Clasificación:
3.0

Vehicle was scheaduled for pick up but was parked around the side of building, not out front. Operator couldnt find keys for truck. Operator's computer was down at pick up amd 2 days later at drop off.

Kirk S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladimir P. 
Clasificación:
5.0

Great location with high quality trucks available

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

My experience was excellent!

Carol L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gillian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

Good place

Krzysztof W. 
Clasificación:
1.0

The site manager was at an appointment when I went to pick up my truck so I had to move another truck I was not renting to get access to my truck.

Eric I. 
Clasificación:
4.0

Everything was very easy.. clean and followed state guidelines regarding covid 19. The entire experience was excellent.

JOSEPH L. 
Clasificación:
5.0

Everything went smoothly, from the paperwork to the operation of the truck, and I would recommend U-Haul's Dover location. It would be helpful to have an explanation of the yellow trailer light on the dashboard.

KENNETH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHAOLIN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

kilic B. 
Clasificación:
3.0

THis location was incredibly cramped and tough to get in and out of.

ANDREW W. 
Clasificación:
5.0

Issues with the car hauler. Not a issue a Dover location. Car hauler was from other location and didn't have a license plate.

EDWIN M. 
Clasificación:
5.0

Easy check in/check out. All good.

Gregory B. 
Clasificación:
5.0

Interior light in the back of the truck was out. Made things a bit more difficult, loading at night. Was able to work around it with a drop light / extension cord, but moving is hard enough without having to add another thing to manage.

TYSON V. 
Clasificación:
2.0

It took us four hours and four locations to finally find an open establishment. Once we finally found an open location the owner/manager was very helpful. It should not have taken four hours to return a uhual to a location 46 minutes from our home.

Tammy S. 
Clasificación:
3.0

The trailer safety chain hook was broken and there was wood pieces in the trailer bed ( not cleaned out) Uhaul changed my pickup location 3 times.

Gerard E. 
Clasificación:
1.0

There was no where to park the truck in the space provided with the trailer attached. When I contacted the person who was in charge they were extremely rude and started yelling at me. I even dropped it off the next day instead of the night I wanted to drop it off and they were still so rude. I would never visit this location again and I would not recommend this to anyone.

SAMUEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
3.0

The location itself is fine, FOR PEOPLE WHO LIVE NEAR THERE. I reserved my truck 17 days in advance and selected a pickup location near my house. I was told I would be contacted by 6pm the day before my pickup to confirm my pickup arrangements. I WAS NOT CONTACTED so I called to confirm. When I called I was told that the closest location would be a 45 minute drive from me. When I picked up the truck it did not have the pads that I had ordered. Really bad service from U-Haul. I don't blame the location. I blame U-Haul central office for this failure of logistics.

ANTHONY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

william P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pierre M. 
Clasificación:
4.0

The attendant who assisted me is nice and informative. The van was clean and very new.

Anthony O. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH N. 
Clasificación:
5.0

I rented this truck back in January but missed this survey email. The location in Dover was very helpful and funny but still professional. Gracias.

GLEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie F. 
Clasificación:
5.0

We had no problem with the u-haul truck customer service was excellent with the help they gave me. Gracias

Stacey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

rafael L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert O. 
Clasificación:
5.0

Thanks you

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
5.0

In they location don't it's clean

Jose S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Nothing, it was a seamless rental.

Ronald E G. 
Clasificación:
5.0

The uhaul reps on the phone were abominable but Vito almost made it for it. He was a pleasure to deal with & couldn't have been nicer. Made pickup a breeze!

ROBYNLEIGH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
2.0

El cliente no dejó un comentario.

YELENA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

William S. 
Clasificación:
1.0

The truck was FILTHY. It smelt of CIGS and had ASH EVERYWHERE which is unacceptable especially because the rental customers are extremely asthmatic. There was also a HOSPITAL BRACELET inside the truck. When renting the truck I was under the impression it would be fully sanitized, espeically because of COVID19. UHAUL endangered our lives by being so negligent.

John G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hamza C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marc I. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocco M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce K. 
Clasificación:
5.0

very happy with the service--The gentleman made it a smooth process--

timothy G. 
Clasificación:
3.0

Parking at location is a little tight, but otherwise okay. Office manager was polite and didn't take long to get me set up and on the way. Vehicle turn in was quick and easy. Will definitely consider using your service again. ¡Gracias!

ROSLYN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalius L. 
Clasificación:
1.0

Vito, the associate, was rude and charged me 2 mikes extra.

THAMI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Toni S. 
Clasificación:
2.0

The customer service was horrendous. The employee present was rude and instead of helping with the situation he proceeded to raise his voice. His tone was unpleasant. I was having trouble verifying my information however instead of asking me if I needed help he said I needed to move the truck. Which i could not do because of the aforementioned issues. The key was not in box 4 as stated in the app. After informing the clerk he was further frustrated and yelled at my father. I do not usually leave bad reviews but I had to speak up.

Jose S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

Nothing. The whole experience was pleasant, and the manager was terrific!

NICHOLAS S. 
Clasificación:
1.0

The customer service was horrible and also i was over charged for the milage.

BARBARA F. 
Clasificación:
5.0

Vito was awesome and made the rental so easy since it was my first time renting a uhaul and would definitely go there again. Gracias

Anne C. 
Clasificación:
1.0

Go see, it is a mess!

Frederic W. 
Clasificación:
5.0

Vito was very helpful, made the pickup and return very easy. Good to know there's a good place so close to me. Thanks.

Michael S. 
Clasificación:
5.0

Excellent customer service Thank you

LAURA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis B. 
No se han enviado comentarios para esta ubicación.

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