Customer Reviews for Vitos Service Center
(U-Haul Neighborhood Dealer)

615 comentarios

211 E Blackwell St   Dover, NJ 07801
(W Of S Salem St)

(973) 328-2808

Horario

  • Mon–Fri
    10 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(973) 328-2808

211 E Blackwell St
Dover, NJ 07801
(W Of S Salem St)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    10 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Shop was locked. Did not meet anyone in person. Talked the owner on phone.

Kirpal S. 
Clasificación:
5.0

Pleasant to work with and so very accommodating. Gentleman I spoke with I guess Vito was very understanding and patient with us. Made it easy and quick. Ty be calling for a truck for a later date in January when it's move in day on the 25rh. Happy Holidays.

Coleman B. 
Clasificación:
5.0

Nothing really. Vito was very nice to work with.

Coleman B. 
Clasificación:
3.0

I was charged an additional 40 dollars because you would not let me select a different drop off, this truck rental cost me twice as much as it should have. I will be letting everyone know to use The Home Depot instead.

Sarah F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
2.0

Drop off box was not lock properly!!!!!!!!!!!!!! I was trying to make sure the keys secure inside, and I hurt my hand really bad with the box. Boxed opened fully and felt on my hand. I was able to see my keys and someone else's keys. I tried my hardest to secure the box but was not able due to the fact that the current lock is not the correct size for this box. I left the lock unlock and keys to the trucks unsafe!!!!!!!!!! I know have a bruise on my hand.

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Krasimir K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
4.0

Is a small local u-had so not fair to compare

Thomas E. 
Clasificación:
5.0

Dropped off truck and left keys in Dropbox

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASIO W. 
Clasificación:
5.0

Vito - gave me excellent customer service. He backed out the truck for me. It was a last minute rental & I was in and out! ¡Gracias!

Joann N. 
Clasificación:
4.0

friendly checkin

Charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvin R. 
Clasificación:
2.0

El cliente no dejó un comentario.

michael S. 
Clasificación:
3.0

Tire was low on air, no way they could have missed this. Indicator on dash was lite up. added air, then again, the next day air pressure was down to 35lbs. Called Roadside assistance, two hours eta. We unloaded the truck and drove it to drop off location. We advised the lady at check in, who as "was it a nail?". Who knows....

Fred A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crescenzo L. 
Clasificación:
5.0

The folks at Vito's couldn't have been more helpful and kind. I would highly recommend

Ron G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eli R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvin R. 
Clasificación:
2.0

I ordered and paid for moving blankets which I did not receive. Also, the entire online process for check in is not user friendly. I'm fairly young and tech savvy but it gave me errors and just delayed my rental. If someone older and not as tech savvy as me had to do this it would be terrible.

Karla A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elvin R. 
Clasificación:
5.0

Needed a truck last minute and the gentleman said don't worry I'll have a truck ready for you in the morning. Very friendly and made it easy for pick up and drop off. Will definitely be back to this location for another rental. A+++++. Thank you

FABIO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VITO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

Vito is great 👍 love going to deal with him thanks

Robert E. 
Clasificación:
4.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert P. 
Clasificación:
3.0

El cliente no dejó un comentario.

David S. 
Clasificación:
1.0

No inspection, place is small and cramped and the owner is rude and careless.

Nirmal Ramesh Ba C. 
Clasificación:
5.0

Great experience, this is my second time using Vito's and both have been nothing but easy. Would recommend !

Ruth M. 
Clasificación:
3.0

Left front headlight was falling out . Left front turn signal not working . Truck seriously out of alignment. Tires went bald and down to the steel belts in 600 miles.

George V. 
Clasificación:
1.0

Absolutely the worst rental place ever! I've rented many times with U-Haul and this is the first rental that was absolutely terrible. This rental is at Vito Service Center located on 211 E. Blackwell Street. Dover, NJ. This is not a rental office, it's more like a small office attached to a mechanic garage. The person who I met for the rental was sitting behind a desk and didn't even get up the whole time I was there. I asked if he could show me the rental truck and he just pointed it's out there. When I found the rental truck, he gave me the wrong key. He was very nonchalant about the entire rental process. Didn't seem to care other than I just leave before he closes at 2pm. ****Worst part of the rental is he issued me the wrong rental agreement. It was for a totally different truck that has different miles and different fuel gauge. Subsequently, I was charged an erroneous amount for the rental based on the truck I was not even renting **** I tried calling the U-Haul service line and was on hold forever to explain the rental mix up. ***Do Not rent from Vito Service Center 211 E. Blackwell St. Dover, NJ*****

Gregory S. 
Clasificación:
5.0

Some undeserved bad reviews here. You are renting a Uhaul, if you're incapable of some self-service then how are you going to load up the truck/van? Had a billing issue after return, called up Vito, he took care of it quickly, even texting me to follow-up. They have lots of vans, and every time I've rented they've all been under 10k miles.

MICHAEL D. 
Clasificación:
3.0

Owner was late for pick up and I wasn't even aware he charged me for the rental. Even the drop off person was surprised I was charged.

Cheryl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amala L. 
Clasificación:
2.0

Key wasn't where it was suppose to be. I had to wait for the owner to get there which defeats the purpose of it being a 24/7 truck share site. Becuse of the delay in checking in, my bill got screwed up and I was charged for a regular rental and not a corporate charge that was suppose to be. Now I have to spend time Monday rectifying the situation.

Jamie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

leonid E. 
Clasificación:
1.0

Didn't help take trailer off, made me use my car jack and drop the trailer on the ground, rude, absolutely hated this return experience.

brad S. 
Clasificación:
5.0

Vito was helpful and easy to work with…easy peasy.

George L. 
Clasificación:
2.0

I reserved a van for 9 am only to arrive and find the location closed. Called the owner and he said it was no this fault. No one told him. I had the reservation on my phone as proof. He said the store opened at 10 AM. He arrived at 10:10 and was surly.

Kenneth P. 
Clasificación:
5.0

I didn't appreciate the $19.99 advertisement to rent the truck online but find out later pay .99 cents per mile plus other charges (gas and insurance). Experience was much more than I expected to pay for a 3 hr rental.

MICHAEL G. 
Clasificación:
5.0

Super friendly and professional

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Everything was great. Vito was very accommodative and helpful.

Leonard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Vito was very friendly and professional. Would happily recommend and do business with him again.

Aria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERAPHIM S. 
Clasificación:
5.0

Vito is friendly, helpful and made sure I was safe and ready to travel. Excellent experience!

Dennis M. 
Clasificación:
5.0

Vito was very friendly and helpful and got me on the road very quickly.

Benjamin R. 
Clasificación:
4.0

Have the appropriate equipment/Dolly's available

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles W. 
Clasificación:
4.0

Easy drop off and grateful Dover location took trailer as other pre-confirmed drop off no longer active. Glad Dover was available and friendly.

Jennifer A. 
Clasificación:
5.0

Vito Made renting a truck painless The truck was clean and ran perfect I would use him again

Leno L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

vito M. 
Clasificación:
5.0

super nice staff here second to none

JORGE V. 
Clasificación:
1.0

Send them to Home Depot !!!!

Scott M. 
Clasificación:
5.0

Vito was excellent this was my second time renting from this location. Everything went very smooth.

maureen S. 
Clasificación:
2.0

Associate was late and rude….as a first time customer he treated me as if I was aware of all the processes and procedures…for eg…he gave me the key….but did not explain that I had to look at the top right of the vehicle for the vehicle code….instead I was looking for the number plate….

PHILIP H. 
Clasificación:
5.0

Knowledgeable, helpful, and friendly staff.

MARK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRASIMIR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

AGUSTIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

Vito is second to none

LORENA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY R. 
Clasificación:
5.0

Excellent experience! Vito was a great guy.

GERALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristhian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVONNE G. 
Clasificación:
4.0

Rental price more than doubled from original $39.99 fee to $97. $0.99 per mile is excessive.

Paul I. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANNABELLE A. 
Clasificación:
5.0

Vito is very friendly and professional.

MAXIMILIA R. 
Clasificación:
4.0

Vito was helpful after UHaul mixed up my pick up locatiion

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMB C. 
Clasificación:
3.0

no parking spaces available and closed on weekends.

MARIANA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY F. 
Clasificación:
1.0

El cliente no dejó un comentario.

BENJAMIN R. 
Clasificación:
5.0

Excellent customer service

Sudeep Sri R. 
Clasificación:
5.0

Vito was fantastic! He was welcoming & provided us with very helpful information. The truck was clean, ready & waiting for us when we got there. We originally had scheduled to pick up at a different location closer to our home but our pickup location was changed to Vito's and I'm so glad for that! Vito was just great to work with!

Susan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon K. 
Clasificación:
1.0

The Manager was very rude, and the office was very dirty. He instructed me to stand outside in the parking lot while he sat at his desk and yelled to me to send him my drivers license info. over my phone. I was charged a higher mileage rate than quoted and I was charged $60 because I did not fill up the tank prior to returning the truck even though I only traveled approx $60

JEFFREY A. 
Clasificación:
1.0

Truck was filthy. The office was closed, Vito arrived 30 mins late. Owner made me back out and navigate the truck from behind his shop. Did not provide any assistance, simply told me I have to back it out. There were several Obstacles while attempting to navigate out of the lot. Very in professional

Jeremy L. 
Clasificación:
5.0

Quick and easy checkout, trailer was ready to go.

Kevin O. 
Clasificación:
5.0

Vito was great and really helped us when inventory was tight

melissa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeleine C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda F. 
Clasificación:
2.0

Guy who checked me in was very rude, for no reason at all. Yes, we arrived late but there was literally no issue but the clerk's attitude. Truck itself could have used some maintenance as the brakes seemed like they are on their way out.

ALANNAPAULINE S. 
Clasificación:
3.0

Vitos was recovering from a flood due to the previous storm, so not applicable.

Clifford D. 
Clasificación:
2.0

The inside of the cab was dirty and sticky. The ramp was broken.

KIMBERLY T. 
Clasificación:
2.0

El cliente no dejó un comentario.

YONA B. 
Clasificación:
1.0

Find some one else to present uhaul. The guy was rude and wasnt wearing mask and requesting the client to wear mask because he stating thats my office .

MAZEN F. 
No se han enviado comentarios para esta ubicación.

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