Comentarios del cliente para Vista Service Towing

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Vista Service Towing

Grado total:

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Deborah S. en

Grado:

El cliente no dejó un comentario.

Nadine B. en

Grado:

They told us that the truck could be left in Walla Walla or College Place (the destination), but it turned out that wasn't allowed. MANY unmarked dings on he truck.

Gerald W. en

Grado:

Best in Moses Lake ....thank you

JUAN A. en

Grado:

El cliente no dejó un comentario.

Joshua S. en

Grado:

El cliente no dejó un comentario.

Anthony G. en

Grado:

they said uhaul charges over 4 dollars a gallon to bring it back to the level that it was when picked up. But what about people like myself that fill it up 1/4 tank more to full. No money back for that or discount on mileage. Nice!

Jeremy C. en

Grado:

Have the trucks clean. We returned our truck cleaner than it was when we got it and was still charged a cleaning fee. Also the after hours check in system didn't work. It wouldn't show our location for the check in, but it worked on the uhaul main site. Customer service said it was my phone, but on other sites it worked fine from the same location. Customer service was no help. We've used uhaul many times and this is by far our worst experience.

Stanistaw K. en

Grado:

El cliente no dejó un comentario.

Thomas J. en

Grado:

U-Haul.com self check in could be made much easier and user friendly for non-tech people

Jacqueline P. en

Grado:

Super helpful and knowledgeable!

Scott G. en

Grado:

This overall rental was way overpriced. Needs to be more flexible with drop off locations. In my situation I could have dropped the uhaul off way closer than originally planned but there was no compensation in doing so.

Gene S. en

Grado:

The office is basically a wrecking yard, gravel lots, probably just left the dirt I acquired on the vehicle. The staff would not accept what I told them about the 1/2 tank I was told it needed on return, nor my statement that the pick up location was an hour away from my loading site. They demanded another 10 dollars from me stating it was for gas, at 9/16ths of a tank. What the hell? Does not seem like Uhaul staff honors it's word, and I would likely shop elsewhere for a moving solution in the future. I paid 1500 bucks, and another 10 bucks was an insult!!!

barb A. en

Grado:

El cliente no dejó un comentario.

Melinda D. en

Grado:

Nothing. I always use this location because of the people and customer care.

RAY M. en

Grado:

El cliente no dejó un comentario.

Bryan B. en

Grado:

They were very helpful and easy to work with. Will use them for any UHaul needs

Albert D. en

Grado:

El cliente no dejó un comentario.

Louis D. en

Grado:

Clean up lot

Shari B. en

Grado:

El cliente no dejó un comentario.

Mattias O. en

Grado:

Make it a bit clearer at the entrance where to take the truck upon pulling in.

Caren C. en

Grado:

El cliente no dejó un comentario.

Gary P. en

Grado:

Nothing really but I do want to recognize your employee, Caroline. She has great customer service skills and made the entire process and experience very smooth.

James M. en

Grado:

El cliente no dejó un comentario.

Earl D. en

Grado:

El cliente no dejó un comentario.

Terry F. en

Grado:

Have a better parking area for the trailers...not weeds. The staff, however, was very friendly, helpful and efficient!!!

MARCIA M. en

Grado:

Slow computer program made signing in a bit long, but the person their who helped was wonderful.

steven W. en

Grado:

El cliente no dejó un comentario.

John L. en

Grado:

Sarah was amazing as was the entire crew at Vista. I would highly recommend this location.

Erika P. en

Grado:

El cliente no dejó un comentario.

LEE H. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

We were charged for an extra day which was bogus. We rented it Friday and returned it 48 hours later on Sunday. Your advertising says you can turn it in 24/7, which we did on a Sunday. We were charged a $20.00 after hours fee. Again, this is bogus. I expect a refund on these ridiculous charges.

PATRICIA R. en

Grado:

the people that run this U-Haul are always fast and friend

DANNY R. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

A great customer service.

Robert B. en

Grado:

Great service, very friendly and helpful.

Rita N. en

Grado:

The entrance is dirt and gravel, the old building reminds me of 1960's era and could use a remodel to bring it into the 21st century. The young lady at the front desk was very nice but her computer was working s-l-o-w.

lee D. en

Grado:

Good, friendly, professional crew. Thank you

fred F. en

Grado:

El cliente no dejó un comentario.

Carlos L. en

Grado:

Keep up the good work and the great customer service

Paul K. en

Grado:

MAKE SURE THAT THERE ARE NO LEAKS.

Robert J. en

Grado:

I don't hold this against Vista but it was rather horrifying to learn that I would be gouged for changing my drop off location. My tow vehicle lost its transmission and I had to pay extra to have the u-hual trailer towed, then U-haul adds insult to injury by gouging me to make a change in my contract necessitated by my break down.

Robert J. en

Grado:

El cliente no dejó un comentario.

Craig M. en

Grado:

El cliente no dejó un comentario.

Lindsey P. en

Grado:

El cliente no dejó un comentario.

jeniel C. en

Grado:

I called that I would be late in bring truck back! I was charged a shocking $54.00 with no clue of late charges.

bryan G. en

Grado:

Great friendly helpful staff

Angela C. en

Grado:

El cliente no dejó un comentario.

mike S. en

Grado:

El cliente no dejó un comentario.

Andrew W. en

Grado:

Customer service beyond expectation was a great experience thank you

Hiep V. en

Grado:

El cliente no dejó un comentario.

William L. en

Grado:

El cliente no dejó un comentario.

Jennifer N. en

Grado:

Your web site was very difficult to understand. I have rented from U-Haul many times and never had this many problems and then after I paid for the equipment it wasn't there then had to drive from Moses Lake ,WA to Wenatchee, WA to pick up the truck. That was 135.4 miles that I really didn't have time for. Plus the cost of fuel. Not Good!!!

Keenan B. en

Grado:

I had to pay the extra 2 miles on the van that the dealer put on it to fuel up from the last customer. I picked it up with the mileage @ 123115, but was charged from the last customer drop off of 123113, the dealer drove that mileage onto the rig to fuel it up before I picked it up. I just do not appreciate being made to pay for someone else. Whether it is $2.18 or $20, I DO NOT like paying money I earn for other peoples' mistakes.

Molly ann M. en

Grado:

Service was great, but customer service lacked. The young man was not very friendly, however there was a short haired woman who was exceptional and was friendly to the customers she served.

Spencer K. en

Grado:

El cliente no dejó un comentario.

WILLIAM S. en

Grado:

El cliente no dejó un comentario.

Martha H. en

Grado:

El cliente no dejó un comentario.

Martha H. en

Grado:

Always nice and helpful

Cristina A. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

El cliente no dejó un comentario.

janet C. en

Grado:

El cliente no dejó un comentario.

Cody M. en

Grado:

El cliente no dejó un comentario.

Jeffrey J. en

Grado:

El cliente no dejó un comentario.

Edward B. en

Grado:

up grade the AC inside the office was just HOT and uncomfortable in the summer heat

MIKE G. en

Grado:

El cliente no dejó un comentario.

Tausha G. en

Grado:

El cliente no dejó un comentario.

Braeley M. en

Grado:

This location is great. However, Uhaul in general is terrible. Customer service is awful, the app never works when I need it to, and they tend to cancel reservations with no warning.

Brock B. en

Grado:

UHaul outside of Ellensburg messed up our contract and did not have a truck ready. My son had to drive 180 miles round trip to get his truck. For that i was giving $400 0ff plus unlimited mileage and 11 days. I have been charged an extra $169 as well as the $400 that was to be subtracted . I have been overcharged in total of $569 and want that credited back to my credit card

Roy S. en

Grado:

El cliente no dejó un comentario.

Edward C. en

Grado:

Staff was very helpful and accomodating - even with several changes which I made.

Bobby C. en

Grado:

this office was a little small also they didn't have many of the normal uhaul extras. you had to go somewhere else for boxes etc. but very nice personnel

Jason V. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

El cliente no dejó un comentario.

TIM R. en

Grado:

El cliente no dejó un comentario.

hunter W. en

Grado:

El cliente no dejó un comentario.

Jon E. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

El cliente no dejó un comentario.

mark O. en

Grado:

nada

David L. en

Grado:

El cliente no dejó un comentario.

JAMIE S. en

Grado:

The staff at Vista service Towing where all awesome and helpful.

Eric A. en

Grado:

El cliente no dejó un comentario.

sierra H. en

Grado:

El cliente no dejó un comentario.

Caitlin C. en

Grado:

Some lady was screaming at the employee who was trying to assist her. They were pretty patient which was impressive.

Patrick W. en

Grado:

El cliente no dejó un comentario.

Sue S. en

Grado:

El cliente no dejó un comentario.

William C. en

Grado:

El cliente no dejó un comentario.

Jesus F. en

Grado:

El cliente no dejó un comentario.

Jim M. en

Grado:

El cliente no dejó un comentario.

JERRY V. en

Grado:

El cliente no dejó un comentario.

Anthony H. en

Grado:

I had a price which I obtained from the uhaul website but it wasnt what I had to pay

melinda D. en

Grado:

I was very pleased with e erything!

HELEN G. en

Grado:

El cliente no dejó un comentario.

john P. en

Grado:

El cliente no dejó un comentario.

janet D. en

Grado:

Truck leaked bad and got allot of boxes all wet up on top above cab.

RICHARD L. en

Grado:

El cliente no dejó un comentario.

celeste B. en

Grado:

Was told it would be .79 a mile. Turned out to be .99. Apparently we put 159 miles on the uhaul traveling even though we traveled less than 50 miles. Its ridiculous.

Joshua A. en

Grado:

Better learn to accurately read a fuel gauge and the word lock would not work on our original rental and the overnight pickup was a hassle I’m very unsatisfied with how it went

Victor P. en

Grado:

Nothing

Rockie F. en

Grado:

Have used this location twice - their service has been good; the staff member that helped us was more efficient and nice than previous experiences.

Sharon L. en

Grado:

El cliente no dejó un comentario.