Customer Reviews for Vista Service Towing
(Distribuidor de U-Haul del vecindario)

935 comentarios

990 E Broadway Ave   Moses Lake, WA 98837
(& Hwy 17)

(509) 766-4258

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.- dom.: 8 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(509) 766-4258

990 E Broadway Ave
Moses Lake, WA 98837
(& Hwy 17)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.- dom.: 8 a. m. - 12 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Best customer service!

ALONZO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

RUSSELL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHRYN K. 
Clasificación:
1.0

I was given 4 separate locations and actually drove 45 min to a location to get a truck and there were no trucks. Made reservation every time I called as it did not exist each time I called. Will not use uhaul again.

ROBERT E. 
Clasificación:
1.0

I called and asked about the height of the rear of the truck for loading was given the wrong height rented the truck drove all the way to Wenatchee to pick up Geer had to drive back to Moses Lake pick up a different truck then drive back to Wenatchee and was not offered a discount in any way shape or form when I asked a very specific question what was the height of the truck

JAMES A. 
Clasificación:
5.0

Very friendly staff made the process of renting a truck very easy.

JOHN T. 
Clasificación:
4.0

Thanks fir being there!

William B. 
Clasificación:
5.0

The staff at this location were very friendly, helpful, and explained everything. I appreciated their help!

ERIN EILEEN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

The folks were GREAT!! Super fast and efficient.

Tiffany S. 
Clasificación:
5.0

Not sure

Joshua H. 
Clasificación:
5.0

GREAT customer service.. The girls that helped me were wonderful and very good at there job. They got me in and out within 20 minutes. Thank you girls very much.

CAITLYN W. 
Clasificación:
5.0

Surprisingly excellent customer service from uhaul. Generally not the case. From. The drivers and the assistant manager lady!!

DARYL M. 
Clasificación:
5.0

Everything was excellent

TROY J. 
Clasificación:
2.0

The dolly was returned two hours late on a Sunday afternoon. I totally understand it was late, but a late fee of $30? Who is going to rent a dolly after hours and on a Sunday? No one. It was a stupid fee, I'd understand if it came back during business hours the next day or if I messed up the next persons schedule to use it, and there was like 4 just like it there, it was a pure money grab and bullshit.

Kurt K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM ELLSWORT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESE R. 
Clasificación:
5.0

Extraordinario servicio al cliente

ALEXANDER T. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP J. 
Clasificación:
4.0

The 26' truck I drove during the night driving I could not tell how fast I was going or how much gas I had. The lights in there were out. I have driven trucks for a living. That is never allowed. Why would you rent that out to people. It was horrible to drive not being able to see your dash! Your care for the truck is rated 1.

ALEXSONDRA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDRIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN W. 
Clasificación:
5.0

Fast and helpfull repete customer we like them

RUSSELL R. 
Clasificación:
5.0

Always go to this U-Haul site.

GERALD ALLEN W. 
Clasificación:
5.0

Reserved on line, picked up the next day with no delay. My ball and wiring installed by U-Haul about 10 years ago still worked. When returned I was helped right away and out in10 minutes or less.

CLIFFORD H. 
Clasificación:
5.0

MaKayla Baird did a extremely good job! Great customer service and very quick and easy and painless! Great place!

Rodney P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD ALLEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMI SUE M. 
Clasificación:
5.0

Very quick to get vehicle very friendly a great experience

HOWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

FREDALIN Z. 
Clasificación:
5.0

You could start by giving ur workers good computer n good internet service that way there not working on a dial up line just to take care of us the workers are great people the system sucks!

NINO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK RUSSELL R. 
Clasificación:
5.0

Staff were very friendly and helpful. I was by myself and they did everything they could to be helpful ☺️

JESSICA S. 
Clasificación:
5.0

The website is slow needs to improve that issue. Other than that every thing was great.

SHARON L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CASSANDRA A. 
Clasificación:
5.0

Fast friendly service and staff was able to answer questions right away. Highly recommend!

SHAMBRIE G. 
Clasificación:
5.0

I will only use this location in my area. The staff are super funny and friendly. I always enjoy stopping by here and giving them my money. The staff should get coffee or cookies for all there hard work.

PAUL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVOR A. 
Clasificación:
4.0

Very swift in processing the truck back to U-haul.

Susan S. 
Clasificación:
5.0

Don't charge to use moving pads or dolly, they are already In the truck, nobody else would be able to use them, why should we have to pay to use something that is taking up moving space in the truck?

TUCKER LOUIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
5.0

No improvement needed. Staff was very friendly and knew their stuff and explained everything really well. I have recommended friends to your place. Thank you for having great staff.

DAISY T. 
Clasificación:
5.0

Workers were very friendly and helpful, truck was in great condition

ANGILA C. 
Clasificación:
5.0

Very good service. Easy to work with.

SETH H. 
Clasificación:
5.0

The u- haul is always on point

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISMAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

At the moment nothing

ERNEST M. 
Clasificación:
5.0

My final load after so many, thank you Ashley and your team for your service. It almost felt like I was saying good bye to friends! Tammy Groll

Tammara G. 
Clasificación:
5.0

The staff was friendly and knew what they were doing.

Dessie K. 
Clasificación:
4.0

I like the people at this office, great help and fast getting you in and out. I do think you can upgrade their trucks a bit.

SHARON F. 
Clasificación:
5.0

Love working with this office. Friendly fast and very covid concious. Only thing I didn't like was being charged 25.00 for them to sweep it out. I think that's a little high.

SHARON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLEY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Ten stars for this u haul address and it's employees! I had a horrific time picking up a truck via the app! Veronica from Vista came through and worked with me after I was so frustrated I lost it! I had people lined up and scheduled to help move me, she saved the day! She found us a truck and let us know ASAP! I can't thank her and her staff enough! Kudos fir saving the day! 🤩

Tammara G. 
Clasificación:
5.0

Great thanks

ERIC F. 
Clasificación:
5.0

Thank goodness for Veronica! She saved the day that was turning into a fiasco and stressful! Can't say enough good things about this sweet woman and her crew! She saved the day for me! I'm forever greatful, thank you so much! Tammy Groll

Tammara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL T. 
Clasificación:
4.0

To rent via uhaul app online was the biggest hassle. It stopped working in the middle of it so we had to call the site to come down and rent it in person. The app wants pictures, verifications etc that is in my opinion unnecessary. Face pictures of drivers, licenses etc when you input the information already. Then you have to talk to a safe drive agent to be approved for the Insurance. Avoid the apps and just rent in person!!

JASON EVERT P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMMARA G. 
Clasificación:
5.0

great people, wonderful service

RONALD F. 
Clasificación:
5.0

These guys were absolutely amazing!

CHRISTY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chenia F. 
Clasificación:
4.0

El cliente no dejó un comentario.

GAYNOR LYNN E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis P. 
Clasificación:
3.0

Caroline is awesome and very patient 😄

JEREMIAH M. 
Clasificación:
5.0

Great customer service, super nice people! :)

Nea B. 
Clasificación:
3.0

El cliente no dejó un comentario.

KARLA SIGRID B. 
Clasificación:
5.0

My billing was screwed up, I was charged way more than it should have been. I was charged for 2 dollies when there was only 1 in the back and in the picture. I was charged for gas when it was in the same spot as when I got it. I was charged an after hours fee even though my return date was Sunday, and that business is closed on Sunday. The lady that answered my call is working to fix it but those words should not have happened! Displeased with the electronic return!!

Traci S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN KENT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaclyn B. 
Clasificación:
5.0

Nice friendly staff. Took no time to get and return truck. Grfeat experience.

sharon F. 
Clasificación:
5.0

Caroline and the entire crew, do an absolutely awesome job. Professional and well organized, NEVER any problems ! Jack

JACK R. 
Clasificación:
5.0

Super nice lady, very helpful, will definitely use them again.

Nancy F. 
Clasificación:
2.0

I was black listed for reasons I believe to be racially motivated by the the U-haul of north Lynnwood back in Feb 2020. As A results this made my rental experience future rental experience very difficult and felt humiliated by the dealer in Moses lake.

Fritz V. 
Clasificación:
3.0

Self serve return was terrible. Could not verify my location and got charged after hours fee. Attempted several calls for help and waited over 30 mins and still no answer for help. Terrible customer service from the Uhual website and help line.

Omar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaun D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis D. 
Clasificación:
5.0

For Uhaul company: Have a 26 foot truck available. I felt I made my reservation far in advance and I do not believe it is appropriate to expect the customer to drive over an hour to pick up the truck. If there is no way to get around this, give the customer more than a day's notice so that plans can be made for transportation, etc.

Therese B. 
Clasificación:
4.0

Friendly, prompt and efficient. Thanks.

MICHAEL SHAWN W. 
Clasificación:
3.0

Slow to check in and slow to return. Computer problems. Otherwise customer was OK, trailer was good and worked well for us.

WILLIAM G. 
Clasificación:
2.0

Unhaul employees over charged me then ran my debit card 3 times and charged my bank account and I final paid with cash When I went home I check my bank account and they charged $105.15-3 times even thou I paid cash.i went back to the uhaul in Moses lake and told the manager. The way she treated me was so disrespectful like if I was stupid. The manager suggested that I call my bank and there was nothing she could do. I sat out side the business in the hot sun on the metal bench for 20 minutes on the phone talking with my bank . I have polio, RA , high blood pressure plus iam moving cause my husband died. This was Worst day with this uhaul business I have ever gone too. It wasnt until I told the manager my bank had said if they didn't put my money back they were going to file fraud charges, that the manager got up from her chair, and reverse charges and put back the money in my account. As of today 09/07/20 the money is still not in my account.

VELMA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leann H. 
No se han enviado comentarios para esta ubicación.

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