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Gary S
Customer Reviews for Village Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone we dealt with was very nice, the truck was in great shape and very clean. A little confusion with our rental but we were able to work it out quickly and they ensured we had what we needed. Overall a good experience.
sandrae SVery friendly staff!
Brenda FI had to drive the entire way back and forth without AC in the front or back. The only AC that works is the defroster. It was a long drive.
Alonna WThe folks where i picked it up were great! Excellent customer service
Kenneth SNo cigarette smell.
naim aNothing
Jesse lCustomer service was not exactly the friendliest. The truck ran and drove but was slow and sometime struggled to shift, like it was overdue for maintenance.
Megan SThis was a great place to pick up. Close to home.
Lewis PSame professionalism i have come to expect from uhaul.
Kenneth SNo paperwork given, not helpful, sloppy attitude.
cheryl yNothing. It's perfect her. Great customer service. Very happy!
Jeff MGreat customer service !
DAVIDARTHUR DThe person was very rude. When I went to return the truck he did not want to take my key. He did not want to look how many miles I have anything who knows if he charge me more or not but I would never go there again because he was so rude now only with me to the other customer lady but it was before me
ruth mAfter I left lot I found out that running lights on the unit were not working.
Jim BDid not know how to input info into computer. Site is on very busy road and close to road, very dangerous to enter and leave.
Peter AA great thank you for Rick at village motors for helping me with rental
Kimberley GThe village motors employees were very professional and helpful. Thank you
Heather CThe inside driving compartment of the truck was filthy. There was something all over the inside of the windshield, the steering wheel was sticky and we couldn’t find a seat belt latch for the middle seat. The guy at the rental place was very nice and everything there was great.
William SThe two gentlemen that stuck around while I struggled with the U-Haul mobile app were super helpful. The phone app is dog shit though. Fix that.
Christopher FWebsite would not confirm location to allow for drop off so location tried to charge my card a late fee when I dropped it off several hours early
Jessica SWhen a truck size is not available, customers should not be charged for the extra mileage to pick it up at a different location
Michelle LThe representative Rachel I spoke to on the phone to switch my drop off point was amazing. After being on hold with Uhaul and being transferred and having the call dropped and bounced around for almost an hour she took care of the issue immediately after getting on the phone. Big props to Rachel.
Christian AI completed all online forms including uploading front and back of my drivers license and credit card info and then followed the link for fast check in including again photographing front and back of the drivers license and accepting all conditions and acknowledgment of cost for lost keys. When I came for the vehicle I went through The whole process over again. VERY COUNTER PRODUCTIVE
PGIBSON RGood customer support
steven dGreat experience!
MELISSAANNE GThey were excellent and very helpful
Sharri TExcellent customer service. Only negative was the location was quite a distance from what we originally booked. UHaul switched from our original pick-up location 2 times. 45 min drive to reach the pick-up location and 45 min drive back (1.5 hour total) as opposed to a 5 minute drive each way for what I originally booked. Seemed unreasonable distance. The truck should have been moved closer to us.
Julie SNothing at all. Excellent place to go. Great bossiness man. I would go back without a doubt
JOHNH ASince the location was closed, i had to go through the online proccess, which was not user friendly at all, especially since i had to do it using a cell phone. having a person walk you through the process in situations like that is what i'd recommend.
rick mCustomer service could be better. Having the proper trucks, keeping reservations. Allowing people to pick the trucks up at the time they requested.
Shauna GThe 10 footer I rented didn't have any holdowns on the floor these would be nice to help secure the load
DOUGLASANTHONY VVillage Motors was very helpful as my drop off was later than planned. They answered my questions the next day by phone and reassured me that everything was in order & checked back in so I didn't get extra fees. I WILL be doing business with them in future. Only Suggestion is to make LIGHT THE UHAUL sign brighter. Very difficult to see it as it was a very windy night and the only Uhaul sign that I could see from street was swinging horitzontal. Also, without GPS (phone battery died after a long day), it is hard to see the numbers on building. Ridge Road is dark right there. EXTRA LIGHTING would advertise to all passers by. THERE weren't any uhaul trucks parked. Just a suggestion. Everything was great.
donna wAmidst covid, there were 6 people at this location, and none of them were wearing masks.
Benjamin MTried to use your app to drop off the truck early. It would not find my location so that I could proceed. (Yes my phone was set up for it.) Had to leave the truck and return the next day for a formal drop off as not to incur the $20 "convenience" charge. The truck had a minor leak over Granny's Attic which resulted in some minor dampness to my cargo. No major damage however. I reported it to the gentlemen I dropped the truck off to who was very pleasant. Overall I was happy with the truck I rented. It ran well and was very comfortable to drive. Not so happy with the fact that I had to lift a refrigerator by hand when I've had two back surgeries.
Dave GGreat owner, was a pleasure to do business there
Karen HGreat people to deal with and were using all precautions dealing with the distancing needed during this virus.
Michael RNo improvement needed, this is a good example of Professional Service.
Robert MI rented the same exact truck 1 month ago and it leaked inside and ruined a lot of stuff and it was reported. Now the same truck is still leaking and my stuff got wet again. I called in and was told that I could hold on to it and turn it in late at no charge and when I returned it the next day got charged for the extra day.
Mark DJust the fact that advertised price is a lot less than the actual price. Very deceiving. Other than that, It was great!
JEFFERY TFast, convenient and easy. Service is excellent and I will always recommend UHaul and Village Motors in Holley, NY to everyone!
Pamela FThe service was great and the email sent to my wife for 330 gave me an extra half hour brought it back then awesome guys thanks
Peter DNo improvement necessary. Very friendly service and conveniently located. Thank you for being there for me in my time of need.
Pamela F