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Vicki B
Customer Reviews for Viking Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! Staff was super friendly and helpful
Eva BTruck was clean and well maintained and rental and return processes were very efficient. Best truck rental process I have ever experienced.
Jeffrey MThis location was also great and very close to our new home. People were extremely pleasant and helpful, especially since our drop date had to be modified a couple times due to weather issues. Very nice location...a lot like Kraftco, just a newer building. Will def use this location for our next trip!
Vicki Bpaid to have shipping blankets, there were no shipping blankets provided to me. Would hope to be refunded for the additional cost for the blankets.
Lexi CVery convenient location, friendly and helpful staff
Peter KThe paperwork for renting a U Haul truck was a problem. Because my husband had rented a U Haul five or so years earlier, the information that I typed in was not kept. The auto fill instead filled in the information from his earlier rental information. My information was lost without my knowledge. I was thankful for the help I received from the Mt Horeb U Haul folk. They made my day!
Thomas GCustomer service was excellent!!
David WMy experience was all that I could have expected. I will recommend this same located as often as possible.
Philip JThe truck I used was not well maintained. It needed shocks and springs badly. The a/c didn’t work and when rolled the window down the handle fell off.
Edward HFast friendly service. The truck was clean and ready to go. Thank you!
Dennis GOverall good experience. Friendly small town Ace Hardware location.
Barbara CHave the Vehicle ready. Brush off the snow and have the back unfrozen so we can get in to it. We were under a time constraint and check out took a lot longer than expected.
ann aRenting from UHaul was so easy! Very nice, simple and quick! We cleaned out our storage locker in no time -- far quicker than we could have if we just used our van. Thanks!
Barry HReally easy to get in and rent a trailer last minute.
Craig OThe staff was very knowledgeable and friendly, the pickup was very fast. No improvement needed.
Jared SGas tank cover is not working well, please repair.
nancy mI am actually writing about the first location I tried renting from. The location I did eventually rent from was fantastic. The location at 1155 Clarity St, Verona, WI 53593 was a self-service one. It just did not work. I entered the all my information and checked in 3 different times through my phone and at home before I got there (each having to upload my DL) and received no instructions on the next step. I called the business and was given a combination that did not open the lock box that contained the key to the vehicle. All and all, the entire no-touch process did not work. I will never attempt to rent a U-Haul this way again!
Kevin FFriendly, helpful , easy experience except For me driving home with the truck keys it was super easy!! Thank you ‘nn
jon nStaff was wonderful. Very helpful and friendly.
Ryan PThe gentleman who helped me was very friendly, and went above and beyond. Pick up/drop off was fast and easy. I’ve rented from a Uhaul in a bigger city, and there was zero customer service, and extremely long waits. I will be going to this location from now on. Outstanding small town values!!!
Shannon HNothing it was effortless
Alex KHave a secret location for key drop.
Erich HDon't be so obtuse about rates. It is quite annoying not knowing what the end amount is.
Clifford HThe trailer was clean and maintain, but it is really old. When pulling the trailer, it bounced around horribly. Only when the street was brand new did the trailer ride smooth. The trailer is far too light. I will never rent another trailer from U-Haul.
Larry BVery friendly staff
JEFFREY JThe only cleanliness issue was that the windshield was quite dirty and a hazard for driving.
William LYour reservation system is terrible. I reserved the trailer from Viking Hardware and your system changed it to a different, much less convenient location. I then had to wait until two days before I was scheduled to pick up the trailer to try and get it switched back. Fortunately, the folks at Viking Hardware worked to get the rental back to their location.
Jack Ahave trucks road worthy
Philip GGreat service!
kurt bSmaller vehicle, maybe a van.
Julie HWhen i took the truck it had 3/8 of a tank of gas. I filled it up before i dropped it off with over 5 gallons of gas to get it back to the 3/8. When i dropped it off, no one at the store checked the vehicle prior to me leaving and then charged me for only having a 1/4 of a tank via email. I had filled it up back to 3/8. But was 30 miles away. This is very shady for a business to do tjis to a customer. I am an honest person and this was totally corrupt for a business to do.
Gordon BDrivers door did latch without slamming. Sounded like there was an exhaust leak near the engine.
William LThe location is very convenient for me, however, the vehicle and experience was not good. I did the online check-in but still had to go in the store and wait for 5-10 min for someone to give me the key. Vehicle was in bad shape. Big dent on it that wasn't reflected on the photo I reviewed, ran VERY rough and loud (105,000 miles on it), tires were bald - slid down our driveway as they had no grip. Also, we requested an appliance dolly online, and paid for it, but there was no dolly in the vehicle or mention of it when I got the key. We had to drive back to the store, adding miles to our trip, to pick it up. We were told they don't have any appliance dollies so were given a normal dolly and a furniture dolly instead. Frustrating experience.
Amy HVery friendly and helpful staff at this location.
STEVE BThe vehicle was very dirty. There was nails in the passenger seat. I had to clean the vehicle after we got home, it was disgusting. The ramp was broke, almost got fingers jammed between ramp and truck.
Tracy SNothing. Everything was so Friendly, Courteous, and Quick!
Kathy WI made my reservation with the Call Center. I was told I could pick up the trailer in Madison at 9am . When I got my final itinerary, the trailer was not at the location or time I requested. I had to drive an hour out of my way to get the trailer at the time I needed. It was irritating.
Christopher TVery easy, great service, equipment in good shape.
John BStaff at Viking are always super friendly and knowledgeable!
Aaron FOnly one person in the store knew how to handle a UHaul return; lots of time spent waiting for her to appear, then to check the truck and gas gauge, then to produce paperwork. After all the effort to provide driver's licenses for the driver down, then the person who dropped it in Mt Horeb, no one checked to see that the driver was actually that person. I could have asked anyone to come with me or presented myself as the driver. Careless.
lou CIt was a pleasant experience.r
Mary MThis survey should not be about the location of pickup and dropoff - it should be about customer experience with U-Haul operations. With that as background, I reserved a truck well in advance only to be told that the record was not complete (even though I received a verification email). When speaking with customer (dis)service, when I started pressing the young lady about what I should have done differently to avoid the confusion and now wasted 45 minutes, she put me on hold for 15 minutes until another customer service person answered. After an hour, they came to the conclusion that I had paid and the reservation was made, but now I was an hour late for pickup and they would need to rework some of the booking because it was my fault it took them an hour to understand their own IT logistics system. This organization is a mess, and the folks answering the phones really do not care about the customer or their business. The next time I need to rent a vehicle, I will consider all other options before going back to U-Haul, even if they cost a bit more.
Corey LU-Haul's ability to find and confirm equipment was very frustrating. I first searched on-line to find the inventory not accurate. Then, made a reservation to find the truck was not there. Finally, I had to travel almost 30 minutes out of town. The entire process needs to be critically analyzed and improved.
clayton cDrop off was again 20 min away. I can't believe a town of over 3,000 people wouldn't have a U Haul drop off closer.
Nicola PWe were told to do the 24/7 pick up due to the situation with social distancing but then we got there and it didn't work. We ended up going in after about 15 minutes of waiting for the approval on the phone. They got the paperwork and keys asap in the store. Very friendly. Thank you
Doug VI was overcharged for 2 dollies emailed them about this and have not heard back
David Z