Good service and clean, just tight grounds
Jason V
Customer Reviews for Victory Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner of the site is always friendly and helpful, nice guy!
mike wNone
marian bStop charging almost $100 for extensions. Truck rentals should be one flat rate, there should not be extra charges tagged on after the truck is turned in. We were charged almost $400 for the truck and an extra day.
Natalie MThey overcharged me by $50 and there's no way to get that back. I wasn't sent a receipt. I traveled. 34miles at 75c a mile. Had the uhaul for 2 days. It was $27 a day. Paid the $15 insurance fee. Was charged $149.11. They said they would send a receipt by email. I never got one. I got the initial receipt saying my estimated total was $95.
Wendy JThe only issue that I had is that the U-Haul supposed to have been back at 12:00 noon I called him early yesterday morning and asked her how much it'll be if I burned it in late cuz I didn't get off work till 3:00 or 3:30 she said that I didn't have to pay anything that long as I have it there by 5:00 or 5:30 which is what there before 5:30 but when I got in the car I looked at my account and I'll see where they was trying to get $58 and something from so I'm very upset about that and I don't appreciate it and I can't understand why would they do that and why would she lie when I come to answer you sure ma'am I don't have to pay anything she said you good so that's all other than that everything was just fine
LINDA FStaff was very helpful and explained everything clearly.
Scott CFree drinks!
James TNothing the clerk helped put it on my hitch.
Carl JThis location should be a example of how a Uhaul should run! Just a awesome experience from start to finish. Thank you Tim Hopkins
TIMOTHY HQuick and easy !
Timothy HThe store owner at Victory is quite rude and unhelpful. He also tried to scam us out of more money saying we drove almost double the amount of miles even though we easily proved we didn’t even drive as much as we thought but were still paying the original amount. Which I do believe was still an overcharge on his end. He just was not pleasant to deal with. But the people from U-Haul I spoke to on the phone, Ryan and someone else from reservations, were the sweetest and most helpful people! 10/10 U-Haul. The truck and equipment was amazing as this was our first time using you guys!
Matthew DThis location was amazing!! Extremely helpful and accommodating!!
Roy PThe truck had a very bad odor in it . Only one headlight on dim. The owner was really nice
Elizabeth WTHANKS FOR ALLOWING ME TO RENT FROM YOUR BUSINESS I WILL B BK IN THE FUTURE‼️
Brittney MExcellent experience. Easy to reserve and return. Staff is wonderful.
Caleb DMaintain your standards, continue to provide excellent service.
Frazier BNothing everything was great!!
Shemika PGuy was rude at location.
Jaylen BThe renter was very cooperative and kind. I would definitely rent a car from him again.
Izhar AI had better experience with the customer service team, they were WONDERFUL!! I cannot remember all their names, (II believe one was Abby) I had trouble with a location mix up to pick up, and problems with the mobile return, the customer service team was knowledgeable and patience .BEST CUSTOMER SERVICE EVER!!!!!
Beverly RThis is the best place to hire U-Haul, the gentleman who runs the place is on point in delivering the best services needed within no time. Thank you so much Umang.
Kimberly GThis was easiest Uhaul rental I have experienced ever. The owner was pleasant as always and went above and beyond to help us in every way he could. So much appreciation for your help with my daughters move!!
Lori WEngine light was on and the tire pressure was low
Casey PThe guy was rude . I’m a talkative person and he had an accent that I had to repeat questions . And the mileage plus then you add gas for the rental is a little outrageous
Anna WTruck didn't have extra equipment i payed for on it. I wasn't able to get extra equipment made moving so much more harder
Shawanna SThe STAFF WAS SO AMAZING AND AWESOME!!!
Starvose EThis location was awesome. 119 gate 8 rd was where they sent us originally and it was terrible. Out off the beaten path and no one there to help!
NANCY CThe guy was very helpful he told me where to put it checked in there and out of there in about 10 minutes.
Gary LWas very friendly, very kind. Made sure everything was perfect before we took the unit. Great customer service. Was very busy and apologized for the time it took to get everything to us. Honestly it was quicker than I thought it would take so there were no issues even with the apology. I will definitely use this location again if I'm in the need for a uhaul. I give 100 out of 100 stars.
James MYes
Dennis ATruck was infested wit ants
Adrian CThere’s nothing you NEED to IMPROVE!!! Everything was satisfactory
Nancy BI’ve always had good results with uhaul till this time. They got the money for the truck when I rented it. Brought it back clean and filled up on time and two weeks go by and they hit my card again for more than the original amount. Now it’s like pulling teeth to get a responSe from someone. It’s not right.
will lClean out the inside of the truck and provide a ramp for the truck. Can't use handtrucks without a ramp. Made moving harder and longer.
Donald Bweather stripping on the driver's side of the truck was falling down on the driver
Robert LNone at this time.
Teresa BOwner deleted our reservation and tried to charge us more than what was listed on the uhaul site for a auto transport. Listed price is $159 and he tried charging us $330.
Niles FI was send three locations via text on where to return the truck . The truck rental was until June 26. I returned the truck on June 25 and was charged $25 . When I called to inquire why I was told I was charged for additional mileage and because I didn’t complete online check in.. I was never informed about any online check in and I dropped the truck early and where I was told.. I would never recommend to anyone because they are not up front with you about anything and my card was debited additional money for no reason at.. Also to add insult to injury the customer service representative literally stated to me that they didn’t have to disclose anything to me I should have read the contract.. That was so rude and the compassion and empathy was not there
Ashley TThe online check-out and return procedure was very intuitive and efficient. The entire rental experience was easy and without difficulties.
Tommie GUmang was awesome
Annie WVery dissatisfied. Expected to be able to get an appliance dolly as I reserved one online, but the location didn’t have one. The gentleman who helped me was really friendly. I just think U-Haul needs to do a better job of setting expectations. I also am extremely upset that I did not get some kind of invoice or itemized receipt showing me what I paid for.
Dustin MNot make a customer wait around for 10 minutes because the guy who does U-Haul wasn't there. Also, this was the 2nd 10 FT. U-haul I've rented over the last week, and in both, a warning light that looked to be for the engine was lit for both entire 150 mile round-trips. I find that really annoying.
John MU doing all u can do
Dennis A