Customer Reviews for Victoria Motors Inc
(U-Haul Neighborhood Dealer)

160 reviews

3642 Beach Blvd   Jacksonville, FL 32207

(904) 425-8090

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(904) 425-8090

3642 Beach Blvd
Jacksonville, FL 32207

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Oluwole Olunuga 
Rating:
5.0

Customer did not leave a comment.

Jabari Simpson 
Rating:
5.0

Customer did not leave a comment.

Sussy Manresa 
Rating:
1.0

Code provided for lockbox did not work was not even able to use uhual! Waste of my time!!

Brittany Hill 
Rating:
1.0

Customer did not leave a comment.

Roger Snell 
Rating:
3.0

Customer did not leave a comment.

Lauren Gibson 
Rating:
5.0

Customer did not leave a comment.

Michelle Bedoya 
Rating:
3.0

I’m not sure if I am to blame the location or Uhaul itself for my experience on today. To improve services you all can do frequent inspections on the trucks before renting them out. A customer shouldn’t have to experience what I experience on today.

LAVETTE EVERETT 
Rating:
2.0

Missing dolly but I was charged for it.

Morgan Andrews 
Rating:
1.0

I called UHaul on the morning of Saturday, June 25, 2023 at 10:30 am for a 10’ Truck Rental. They provided me with reservation number #92962828 at Rent Wise on 6110 Beach Blvd Jacksonville, FL. When I went to Rent Wise to pick up the truck, I was told they didn’t have the truck and that I had to wait for the truck to be returned. An Area Manager at that location called around and located a truck at another location, approximately one mile from Rent Wise. Because of the wait and different location, the Area Manager(Who was very nice) offered me a 15’ truck for the same price, he cleaned the truck showed me the gas gauge measure(1/2 tank) and mileage on the truck. We signed the contract on an IPAD on the street/truck because the office I guess was closed. He showed an orange box on a pole on Lammee Street where the truck was parked and I was to drop off the keys when done. I returned the truck approximately 5:30 pm. I just received the transaction bill and it shows a $20.00 “after hours” fee and an additional $15.00 “safe move” fee. I did as I was instructed, I was not mentioned these fees when picking up the truck. This is definitely “Bait and Switch” and leaving a very sour taste in my mouth.

Bob Fonseca 
Rating:
3.0

The agent was on the phone the whole time he conducted business with me.

wayne simmons 
Rating:
3.0

Truck had a straw wrapper and dirt in it, check engine light on, tire pressure low

Solana Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Gregory Dunn 
Rating:
5.0

Your mileage rate was excessive!

Jeremiah Bowes 
Rating:
1.0

We could have dropped off truck wuthin 5 miles in 2 different locations and in a safe environment. This location was 25 miles and 40 minutes out of the way and NOT SAFE at all. I understand you need truck in a certain location....but this one took the cake. We had to make sure we checked in!

NORMA RANGEL 
Rating:
5.0

Customer did not leave a comment.

Gary Blankenship 
Rating:
1.0

Upon pickup, check engine light was on, front right tire pressure was low, gas was below 1/4 tank, the dolly I PAID FOR was not included, there was no office or anyone to talk to, the cab and container were dirty, and I will not be renting from uhaul again because of how poor this experience was.

Joseph Bushe 
Rating:
4.0

Nothing

Todd Cripps 
Rating:
1.0

The rental vehicle was not maintained properly. I did not use the rental after viewing warning signs in vehicle dashboard. Signs indicating, 3 tires were low and needed air and secondary signs indicated engine issues, which made the vehicle not go above 35 miles per hour. This rental was not safe for me to utilize.

Vixton Bowen 
Rating:
1.0

Over charged me

Priscilla Goodlow 
Rating:
5.0

Customer did not leave a comment.

Kevin Smith 
Rating:
5.0

Easy to rent, owner was very friendly and the overall experience was pleasant. I would rent equipment from this location again.

scott keifer 
Rating:
2.0

The location and pick up was fine. Unfortunately, upon arriving at my home and having already packed up several items into the truck, the battery was dead. Nothing was happening. I happened to have a friend that knows about cars look at the battery and he was able to tighten one of the charging bits to the battery. That was all it took - but I was very frustrated thinking about having to unpack the truck and swap it out with another one. Not to mention the loss of time in getting all of that coordinated. In the end, I was able to resolve the issue on my own - but by a miracle. The vehicles need more maintenance.

Megan Kolar 
Rating:
2.0

Not sure why the u haul system made me return the truck over 20 miles from the pick up location. I paid to re-locate your truck. Taht cost me time and mileage and gas.

jeff rothe 
Rating:
3.0

Customer did not leave a comment.

joel johnson 
Rating:
1.0

This location is a disaster. I arrived and was asked to wait when the owner left to get his food order corrected.(15 minutes) He wasn't prepared to put on the transporter and then had me drive my car on to the transporter. Talk about a safety and liability issue. Then he charged me $30 for connecting everything. The gentleman moved so slow that it took 45 minutes to the transporter attached and my car secured. Them during my ride, one of my tire harnesses came off. I wouldn't recommend this location to anyone. I also, as a business person, thinks this location sheds a poor light on UHaul.

Janet Pearson 
Rating:
2.0

I feel this place does not represent U-Haul in the best way possible. The truck was dirty. the check engine light was on. the engine ran rough, and I did not receive the equipment I had reserved that being boxes and a dolly. I will not be renting a U-Haul from this location again

Michael DAmico 
Rating:
5.0

Very courteous. Should have more gas in truck. We had to travel to Orange park

DENISE HAWKINS 
Rating:
1.0

I had to put the trailer outside the fence as their gate was locked. I felt really not comfortable with this. They shouldnt do after hours if you cannot secure things like trailers. No one answered the phone

michiel sledge 
Rating:
1.0

Customer did not leave a comment.

david burke 
Rating:
3.0

Clerk just took the key without checking the truck or giving me a receipt to make me feel comfortable that the vehicle has been recirded as turned in. The clerk said they would email a receipt later, but I would have felt more comfortable getting something right there as evidence that I turned in the truck.

Miles Cooper 
Rating:
1.0

not place for uhaul.

Gem Baitan 
Rating:
1.0

I love uhaul. But this location should not be the best place for uhaul. The owner of this pick up location doesnt know how to deal with customers.

Gem Baitan 
Rating:
3.0

Missing two dollys but truck was good

Jamie Wells 
Rating:
5.0

Customer did not leave a comment.

MIOSOTIS SILVA-BETANCOURT 
Rating:
3.0

Needs a better after hours U-Haul equipment drop off parking space/ area.

Miosotis Silva-Betancourt 
Rating:
5.0

they stayed after hours to help us

Douglas Bogart 
Rating:
3.0

Please note - I did not return the truck to Victoria Motors. This is an incorrect address. I returned it to Ron's Food Mart on Spring Park Rd. in Jacksonville. While the person who checked in the truck was just fine, the location was a little sketchy. The only indication that it was a UHaul drop off location was a small, crooked sign at the curb.

Marcia Ladendorff 
Rating:
5.0

Customer did not leave a comment.

QUENTIN MITCHELL 
Rating:
2.0

When I scheduled the pick-up of this truck online, I scheduled the pick-up for 4:30pm, which was the time that I showed up to pick it up. The attendant at the pick-up location said he was wondering if I was going to show up, and said he was about to rent the truck to someone else??? Also, I wanted the insurance removed, as I did not intend to add the insurance when I scheduled it on line (was told by someone in U-Haul customer service that the online forms default to adding it, and you have to uncheck the box, which I didn't do. Anyway, he said he couldn't remove it, and so I was saddled with that charge for no reason.

John Alonge 
Rating:
5.0

The gentleman that helped us was amazing. Very friendly and knowledgeable.

DANE WANO 
Rating:
5.0

`Excellent customer service, very helpful and friendly

NOEL GUTIERREZ HERRAN 
Rating:
3.0

I dropped the vehicle off one day early and wish I was told that there would be a $20 fee for dropping the vehicle off! I could have waited until the next day and save myself a drop-off fee. The person I spoke to on the phone didn’t mention there would be a drop off fee.

CAMERON MURPHY 
Rating:
2.0

Customer did not leave a comment.

delisa davis 
Rating:
4.0

Customer did not leave a comment.

Nick Parrillo 
Rating:
1.0

Customer did not leave a comment.

JONATHAN WILLIAMS 
Rating:
5.0

System was frozen had to enter and the he gentlemen helped me

Juan Luyando 
Rating:
5.0

Customer did not leave a comment.

Michael Jakob 
Rating:
5.0

Nice people. Nice service

SU TRUONG 
Rating:
4.0

Customer did not leave a comment.

SELENA INGRAM 
Rating:
2.0

Not well informed

Annabelle Hill 
Rating:
3.0

Customer did not leave a comment.

Eugene Harper 
Rating:
2.0

Have the attendant arrive on time. I scheduled a 0900 uhaul truck pickup but the store was closed. Only after making a phone call did the store owner have someone show up. I didn’t end up getting my uhaul truck until 0945, putting me behind schedule.

Ryan Mcnulty 
Rating:
4.0

He was late opening this location

Linda Stewart 
Rating:
4.0

You guys did great thank you.

JERRY ROCHESTER 
Rating:
5.0

The staff was very helpful and friendly.

Bridgett F Williams 
Rating:
1.0

The man was upset that I was dropping off a trailer and asked me to bring it to another location. I refused and he took it but complained the entire time that he is not supposed to take trailers anymore.

Ada Wisniewski 
Rating:
2.0

Make sure the equipment is in good shape before sending it off with a customer.

CHASMAN QUICK 
Rating:
4.0

Customer did not leave a comment.

OLLIE ASKEW 
Rating:
1.0

The guy at this location would not assist with disconnecting the trailer when I was having problems and said if he helped he would charge $30. He also charged me a cleaning fee when the trailer was absolutely spotless upon return. The only thing left in the trailer was the 6 rented moving pads.

JANEA PARR 
Rating:
1.0

I was told the price was 39.95 and was charged $120.84. Also the truck I rented didn’t have a key for the lock and my furniture got locked inside the trailer. Waste of money should have gone with penske

SHANNON WILLIAMS 
Rating:
2.0

The customer service line response is extremely slow and do not have the necessary information to assist. Some do not possess customer skills.

alvaro hernandez 
Rating:
2.0

This location has very limited hours and looks like a junkyard. Received a surprise cleaning charge after we left even though the truck was clean when we returned it and have a video to prove it.

CHASE AARON 
Rating:
4.0

Completing an inspection prior to renting out the vehicle. Because I did not know the condition of the brakes prior to renting it, I was afraid the air would go out of the tires because of the TPMS light that stayed lit the entire time driving the vehicle, even after I put air in the tires.

VANESSA BELLAMY 
Rating:
2.0

This facility was very sad and not at all what I normally encounter. The franchisee could use some help. He is great at customer service! He should be commended!!!

Karen Eubanks 
Rating:
2.0

More options

KENNETH ROBINSON 
Rating:
1.0

This place should have someone there to answer questions or verify that appliance dolly is turned in....

GEORGE TOLIN 
Rating:
5.0

Excellent service at this location - this owner provided above and beyond service.

Samuel NELSON 
Rating:
5.0

Customer did not leave a comment.

CHARLES JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Dalvon Stokes 
Rating:
2.0

You’ve outsourced the entire check-in/check-out process to the customer. This is ridiculous and I wouldn’t use U-Haul again, provided I had other options.

Zachary Hawkins 
Rating:
5.0

The location manager/owner was kind and helpful and accommodating. Nothing would have made it better.

ELIZABETH BURPEE 
Rating:
5.0

Truck interior had a very bad odor,

MELVIN WRIGHT 
Rating:
4.0

Customer did not leave a comment.

DAVID FETTERHOFF 
Rating:
5.0

Customer did not leave a comment.

ULANDA BRISTER 
Rating:
5.0

VERY nice man

DANIEL MCINTYRE 
Rating:
4.0

My first truck option had the windshield gasket hanging off the truck. This should have been noticed before assigning it to me. I was transferred to another vehicle afterward noticing this. Staff was very friendly and professional. Transaction otherwise was very smooth. It would have been nice to have had a more modern vehicle to select; one with rear view mirror, usb connections, and bluetooth.

JAMESKESTNER EASTON JR 
Rating:
1.0

The owner was flirting and was unprofessional. He was also training his son or whoever the whole time which took forever

MONICA ULYSSE 
Rating:
3.0

Customer did not leave a comment.

Betty Roberts 
Rating:
2.0

Truck had over 170000 miles Had head light issues Had wiper issues Had steering issues It was dangerous to drive overall

JOSHUA SHULTZ 
Rating:
3.0

Customer did not leave a comment.

CONNOR STANGE 
Rating:
5.0

The gentleman that assisted us at this location was very nice and professional. He represents Uhaul well.

FORREST JOHNSON 
Rating:
5.0

This is the second time we've been there to the U-Haul and if we have to go again we're going to go back thank you very much magnificent

PETER WOOD 
Rating:
3.0

The truck that I rent had a big hole on the right side and it was raining and my furniture got wet.

NELSON QUINTERO NIEVES 
Rating:
1.0

i rented furniture pads and a dolly and got neither. the gas amount wasn’t marked on the contract or keys so i had no idea how much to return.

Solana Gonzalez 
Rating:
1.0

I made a phone call to this location after turning in a truck and the guy was very rude with me,even ended up yelling at me!i would never recommend this location!

Melinda Lemon 
Rating:
4.0

coffee was spilled all over cup holders,

Anthony Ligenza 
Rating:
5.0

Great personality and professional attitude

Brooks Stephens 
Rating:
5.0

None

Anthony Laudicina 
Rating:
4.0

They never check the truck. I told them about the leaking and the act like it wasn't anything important.

Hector Rodriguez Aviles 
Rating:
2.0

Nobody I was there , I have to call and was box outside the store to put the keys

Natalia Gonzalez 
Rating:
2.0

Customer did not leave a comment.

james moore 
Rating:
1.0

Staff at pickup location were extremely rude. I also did not receive the furniture dolly that I reserved with the truck. I did not feel safe and would not recommend this location to anyone.

Carlson Sawyer 
Rating:
2.0

Tires so old, you can see the metal

Francis Bendana 
Rating:
3.0

Customer did not leave a comment.

Melany Moore 
Rating:
3.0

Customer did not leave a comment.

Jennifer Lazzara 
Rating:
5.0

Customer did not leave a comment.

Shivan Kalash 
Rating:
5.0

Customer did not leave a comment.

JAMES LOGAN 
Rating:
3.0

Customer did not leave a comment.

Daniel Hourihan 
Rating:
5.0

Customer did not leave a comment.

Shane Brownfield 
No reviews have been submitted for this location.

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