The location manager/owner was kind and helpful and accommodating. Nothing would have made it better.ELIZABETH B.
Customer Reviews for Victoria Motors Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck interior had a very bad odor,MELVIN W.
El cliente no dejó un comentario.DAVID F.
El cliente no dejó un comentario.ULANDA B.
VERY nice manDANIEL M.
My first truck option had the windshield gasket hanging off the truck. This should have been noticed before assigning it to me. I was transferred to another vehicle afterward noticing this. Staff was very friendly and professional. Transaction otherwise was very smooth. It would have been nice to have had a more modern vehicle to select; one with rear view mirror, usb connections, and bluetooth.JAMESKESTNER E.
The owner was flirting and was unprofessional. He was also training his son or whoever the whole time which took foreverMONICA U.
El cliente no dejó un comentario.Betty R.
Truck had over 170000 miles Had head light issues Had wiper issues Had steering issues It was dangerous to drive overallJOSHUA S.
El cliente no dejó un comentario.CONNOR S.
The gentleman that assisted us at this location was very nice and professional. He represents Uhaul well.FORREST J.
This is the second time we've been there to the U-Haul and if we have to go again we're going to go back thank you very much magnificentPETER W.
The truck that I rent had a big hole on the right side and it was raining and my furniture got wet.NELSON Q.
i rented furniture pads and a dolly and got neither. the gas amount wasn't marked on the contract or keys so i had no idea how much to return.Solana G.
I made a phone call to this location after turning in a truck and the guy was very rude with me,even ended up yelling at me!i would never recommend this location!Melinda L.
coffee was spilled all over cup holders,Anthony L.
Great personality and professional attitudeBrooks S.
They never check the truck. I told them about the leaking and the act like it wasn't anything important.Hector R.
Nobody I was there , I have to call and was box outside the store to put the keysNatalia G.
El cliente no dejó un comentario.james M.
Staff at pickup location were extremely rude. I also did not receive the furniture dolly that I reserved with the truck. I did not feel safe and would not recommend this location to anyone.Carlson S.
Tires so old, you can see the metalFrancis B.
El cliente no dejó un comentario.Melany M.
El cliente no dejó un comentario.Jennifer L.
El cliente no dejó un comentario.Shivan K.
El cliente no dejó un comentario.JAMES L.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.Shane B.
El cliente no dejó un comentario.Michael M.
Best rental experience I have had! Very friendly and went above and beyond!Nicole B.
The local were we pick up the truck was horrible. They didnt clean at all the truck and was very duty inside. The person who supposed to help us, he just told us were the truck and trailer was ubicated feom the front door of the place and ledt without any explanation on how to put the stuff or without be with us to check that everything was ok. Im very dissapoint and this is going to be the last time renting with this company.maryam R.
El cliente no dejó un comentario.Oluwole O.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.Tricia W.
El cliente no dejó un comentario.LAKEISHA C.
I absolutely never will go back to this location. Guy is so Manipulative, he's a liar, & has no respect for customers. Someone there hit my car & he acted like no one did like something from the sky fell down. Now I am left with a damage car & can't do anything. He has â€œ No cameras â€œ a really run down place. Very unprofessional.Kobe C.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Isaiah B.
El cliente no dejó un comentario.ANSEL T.
Nothing, excellent service.Gerald B.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.bernadette G.
The unload guys, Matt and Aaron did a great job, they both were professional and went above and beyond.John T.
El cliente no dejó un comentario.Cari K.
Upon arrival there was no greeting. All information was given by me. The truck or equipment was not checked he just took the key. Only conversation was the questions I asked.Christopher B.
El cliente no dejó un comentario.mark H.
The trailer was not well maintained, in fact the strap tighteners were so rusted it took a long time to get the straps tight enough to feel comfortable that the car would not move. Then when I got the car home it was very difficult to loosen the straps so I could get the car off the trailer. I pointed out this situation to the technician who received the trailer and he agreed it would need quite a bit of WD-40.Allen H.
We were not able to pull our motor home into the site for hookups. Also after 3 confirmed conversations with u-haul , we were told upon arrival that we could not use the tow dolly that we had reserved for our vehicle, had to use a trailer, more money, and the area rep Jordan told us we would get a $50 credit for the inconvenience and rate increase which never happened. Also told after we arrived ( not even mentioned before) that u-haul people do not hook up equipment without another fee being charged. Was not a good experienceRon H.
El cliente no dejó un comentario.Richard S.
We were lied to, given a broken truck, had poor communication AND had my husband's wallet stolen by an employee when we returned the truck. We were promised a certain price that was not honored. It has been a TERRIBLE experience and no one has been willing to help.Schuyler S.
El cliente no dejó un comentario.Teresa W.
El cliente no dejó un comentario.Kathleen S.
El cliente no dejó un comentario.Michael R.
Cleanliness of the location was a little disturbing. Attendant was eating lunch at desk and finished his plate before assisting me. Paid an additional cost to have car removed off transfer system, not fully released properly the first time and attendant had to remove another chain.Manuel P.
El cliente no dejó un comentario.Candice M.
El cliente no dejó un comentario.Carrie V.
I rented a lot from you guys and I will never rent again. You changed my day of pick up 8 hours before stating that it was not possible. I had to leave the players golf championship where I paid 500$ for a ticket to get that truck because I had no choice. Then change the pick up location. It ll was told it was because of the one way rental. This is absurd and I'll make sure everyone I know knows about your customer service. Never again. ThanksRaphael P.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.GALO R.
El cliente no dejó un comentario.Diedra A.
El cliente no dejó un comentario.Ken H.
El cliente no dejó un comentario.Roderickus S.
the edgewood avenue location,(near lem turner rd)were very disorganized!!they did a terrible job....however Victoria motors saved the day, they were very helpful,and courteous,they may have saved us from going with Penske,on our future needs.glen R.
Do a surprise check on your u-haul renters to make sure they are up to par for u-haul standardsEric B.
El cliente no dejó un comentario.Caspolica T.
El cliente no dejó un comentario.WILLIAM G.
El cliente no dejó un comentario.April W.
El cliente no dejó un comentario.Joseph L.
El cliente no dejó un comentario.Ielyzaveta D.
The Owner/Manager was very professional and friendly.Suzy J.
I reserved a 9' cargo van to move my daughter into her college apt. I drove 250 miles to pick up the van and her things from storage onward to Tallahassee. I was unfamiliar with the area so got there early for my 4:30 reservation. The van was not there and they closed at 5:00! I was panicked. Wally, the owner was wonderful - checking with UHAUL Central (thanks MIssy!) for other locations nearby. It was now Friday rush hour in JAX and would take 45 min to go cross town. And I was exhausted from my drive! . Luckily the van returned shortly after 5:00. The owner was so sorry for the confusion - and the customer service he provided was superb! He offered to shave off a few $$$ for the delay and inconvenience as he wanted me to have a really good rental experience. All turned out well....the equipment is new, clean, and economical. I highly recommend Wally at the Victoria Motors location. Best to call to reconfirm that your equipment is indeed available on the day of your rental!!! :-)Joan B.
Excellent experience with the U-haul and the personnel were amazing. I'm most definitely coming back to this location if I needed to rent again. Very nice and informative. I was very pleased with the services provided. Thank You U-haul @ Victoria Motors.. I really appreciate you taking the time out to give my family and I the quality service.. Thank youAkintola S.
El cliente no dejó un comentario.JOHN T.
El cliente no dejó un comentario.Jamie A.
There was a $10.62 Fuel credit then I return the truck with the same amount I received truck with. I get charged $10.62. Why ??Gregory G.
Everything was finedaniel E.
This location was not open while dropping the uhaul off (holiday). It was not in the best of locations, but the man next door told us what to do.Jill M.
El cliente no dejó un comentario.SHEENA Z.
I was behind schedule due to traffic congestion & weather in FLORIDA and I called the drop off lpcation to let them know I would not be on time with drop off so the informed me to just leave the key in the drop box, so I did as instrusted on the day it was due and still charged and extra day. I have used uhaul several times with no problem and always had good experiences and I am very upset and disappointed with this experience and extra charge, even after calling and speaking with customer service to no avail. I believe I will take my services else where from now with budget or penske.Caitlin T.
El cliente no dejó un comentario.Andrew B.
El cliente no dejó un comentario.Rachel G.
I reserved the van online originally I was told to go to a different location in Fort Caroline which they didn't have what I had reserved they did not told me that I was redirected to the one in Beach so I went to a different location and they did not have it either. I decided to call instead of just driving around when I call then is where I found out that it should have been this location. The person that answered told me that she didn't see where I was send this information and that she was going to send it, but I never received it. I had to call all the ones I found on google to make sure I went to the correct one. Not a good service.Lady C.
Building needs to be updated , but customer service and equipment is super. Thank you..Aleksandr M.
Even though all was reserved online nothing was done and spent at least 30 min. going over what should have been done before hand. Never received chain caps or chain slack ties. Went to the back of property hooked myself and had to ask and wait to have someone check all lighting.Glenn M.
El cliente no dejó un comentario.Christopher B.
My pregnant wife went there with our 1 yr old son as well to return a trailer for me,the person did not help at all or even try to.Alexander M.