Blankets and dollies we ordered were not left with the truck for pickup. When we went inside to get them, only half of the blankets were available. Very poor customer service.Owen W.
Customer Reviews for Ventura U Rent
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kenneth W.
This location closes at 1:00 Saturday afternoon and is closed on Sundays. The truck had to be returned by 9:00 am Sunday. I was then told to leave the truck at the gate lock the doors to the truck and put the keys in the box. Simple right? Wrong! To leave the truck at the gate your partially in the street. You must park parallel and hope you don't get hit by passing traffic while you do this. This is not acceptable! I expected more from U-Haul. Then I was charged more for miles since there wasn't a closer drop off! This is a racket!!Alya P.
We had issues renting both times. We will not be renting from them again. I would like someone to g8ve me a call.Jesus P.
Perhaps not make people wait out in the cold to pick up a truck in a stinky fertilizer-filled yard.Stephen M.
Customer did not leave a comment.juan C.
Customer did not leave a comment.Corey W.
Check in wasn't easy had to call the customer support. Check out was easy.Rajesh P.
Customer did not leave a comment.Mayra D.
Customer did not leave a comment.kelle G.
Customer did not leave a comment.Eric L.
Customer did not leave a comment.Charles K.
Only reason it's poor is because the address is wrong. There should be a direct contact information too. Other than that, service was great and the person there took care of me.Richard Q.