Customer Reviews for Vans Towing Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very easy drop off

Rating:

5.0

NA

Rating:

5.0

1. Some explanation on the operation of truck will save some headache and may be an accident. 2. The 10 feet truck is not well equipped compared to the one I rented many year ago.

Rating:

1.0

I rent from this location regularly. They only fill their tanks up to 1/4 so that they can charge the extra $30 if it isnt returned above that amount. I filled up to almost half a tank on one rental, then was 2 gallons below the 1/4 line on the next because the gas station near the return location was closed. This area doesnt have close stations, it would have taken me at least a half hour to go find a station and return and someone was waiting for the truck. So I was charged $40 for 2 gallons of gas, I drove the truck only 15 miles. Just greedy business owners.

Rating:

1.0

Upon arrival, the counter attendant was really grouchy and rude. When I began to answer his question about the estimated mileage for our trip, I answered that we were just going to downtown portland and before I finished, he inturrupted me saying he didn't care where we were going and entered 10 miles into the system without further inquiry. Furthermore, we were not informed about the fuel policy at the time of rental besides that we didn't sign anything. The next day we returned the truck and we were unexpectedly charged 50 USD more, we complaint by phone and they told us that charge was because we had to return the truck refueled. Thing that wasn't advised when we were given the truck. The 20USD for rent is a lie. Don't rent here.

Rating:

1.0

I have been charged for 2 trips as a result o have to pay one additonal day of rental and additonal day of insurance resulted in 45 dollars more. Also, please come inperson and check this location which is a mobile home which is very disorganized. Highly DO NOT recommend this location in 1520 NW Quimby near Pearl district in Portland.

Rating:

5.0

Really chill experience, the person who helped me got me in and out of there quickly and safely. Thanks for making a pretty chaotic moving experience a little easier, please give them a large monetary bonus!

Rating:

3.0

The truck was really dirty. Staff was super friendly and did a great job solving problems and being kind!!

Rating:

2.0

Multiple customers’ cards were not going through, but the guy kept insisting it was all of our banks’ faults and his machine was fine. Luckily one of our cards worked, but I felt bad for all the people turned away from their reservations! Also where he told us to park at the end of the day (told to us at the time of drop off) was actually in the way of a tow yard, luckily a nice man in a tow truck let us know we’d be ticketed if we didn’t move. We were told to download the app to checkout, but the location wasn’t listed on the app. So we had to call customer service and were told to use the website instead. This whole location was a total clusterfuck, excuse the language.

Rating:

3.0

This location is in a sketchy area. I would not leave my car anywhere near here. The yard was full of "junk". I was grateful for the use of the van and appreciated the customer service. The young person who assisted me was helpful and friendly!

Rating:

1.0

Owner was an ass hat, u haul wasn’t properly filled up with gas when I picked it up and the owner charged me for it, was extremely rude, would not recommend or ever go to this u haul again

Rating:

5.0

Rent here often - great crew.

Rating:

2.0

The truck came empty on gas, and the employee was mean. He insisted I come 15 minutes early for my reservation, and then the truck was a self check out anyways. He honked aggressively at us as we were trying to figure out where the truck was, and then when I returned it all the parking spots were full and I had to go across the street. I ultimately got my truck and did what I needed to do, but did not feel welcome to come back.

Rating:

3.0

the van smelled horrible, reeked of piss. i was afraid all of my stuff, mainly my clothing, would smell after being in there for a couple of hours. it was hard for me drive in it. i also have an extra unknown charge that isn’t on my receipt that i’m waiting to hear back about. i was also charged for two days of renting when i had the van from 1:45 pm the 9th - 4pm the 10th.

Rating:

2.0

This truck got the job done for me and that was it. Easy pick up and easy return but the state of the truck was the worst part. The truck itself was in a poor state. When I got into the truck the fuel tank was close to empty which was concerning. The turn signals did not work which made it difficult driving by myself. Also, only one brake light was operating. Given the blind spots in this truck I would not recommend anyone else drive this truck as they would be a hazard on the road.

Rating:

1.0

Horrible location in Portland… pretty sure all the gas was stolen from the truck.

Rating:

5.0

Went in without a reservation and was able to secure the vehicle I needed without any issues. Great customer service and I will return again thank you.

Rating:

3.0

Truck had dirt/mud on floorboard and dash on passenger side. Only received 4 blankets, instead of 6. All blankets had multiple strips of tape on them, from previous customer, which was annoying.

Rating:

4.0

I did not receive the correct number of pads. I ordered two dozen but only received between 12 and 24.

Rating:

5.0

Service was quick, friendly and efficient!!! Thank you for your prompt service.

Rating:

3.0

The service at the pick up location was fine. We did have to wait about 10 or fifteen minutes to pick up the truck. This is because there was only one person on duty and the two people customers in front of us did not have credit cards for the required deposit, which resulted in arguments with the attendant. Both claim that this was not mentioned on the U-Haul website. The location is in a bad part of Portland with a lot of homeless camping nearby. Other than that, the service was good.

Rating:

5.0

This was quick and straight forward. No hassle. Just what I wanted on a busy moving day.

Rating:

4.0

Everything was great. The man who helped us was very helpful - Thank you

Rating:

5.0

Fast, friendly service.

Rating:

1.0

Terrible location, really sketchy area. Also they are saying I was 2 gallons short, I have video showing I returned it full.

Rating:

5.0

Great customer service, friendly, helpful.

Rating:

2.0

Picking up the truck was easy. The man behind the counter was very nice and friendly. Dropping off the truck was the total opposite. Was yelled at for parking in the wrong area - man was rude and never even gave me a chance to speak at all during the entire interaction. I had a question that I never even got to ask. I get that it must be a stressful job, but man, what a terrible interaction that was.

Rating:

1.0

U-Haul staff were a no-show for 30 min past nominated appointment time. We weren’t the only customers kept waiting

Rating:

5.0

Spices

Rating:

1.0

If I could give less than one-star, I would. The initial pick-up location that I had selected was to be on Davis St, but due to a lack of availibility or something, I was moved to the Quimby site. First impression: the location is super shady. My partner and I arrived and instantly felt that someone was going to pop out from one of the vehicles and rob us in this junkyard-looking place. Second impression: the customer service upon arrival was subpar at best and at worst abrupt and unfriendly. You could really tell he did not want to be there. That and the fact he was so busy on his cellular device that I had to call a couple of times to get his attention. When I returned the U-Haul, I was happy to be done with the site, but then I receive a call the next day from the Davis St. U-Hail site saying that I had not returned the rental even though I had during operating hours and he was there to confirm my return! Unbelievable! Maybe there was a delay in U-Haul operating system, but who even knows really. The lady on the phone was very polite though and got it all straightened out for me. The next time I need a U-Haul, I would rather go the extra distance (there's a few other options in downtown Portland) then return here. Very scary!

Rating:

2.0

The employee that helped us was very short and seemed to be frustrated over helping us. I understand English isn’t his first language, I just wish we weren’t treated poorly in the process

Rating:

2.0

When I booked online I had added boxes so when I arrived and asked for my boxes the guy said it it does not show on his side that I ordered boxes when I asked him how much boxes were they were almost double the price than the online prices and he said it’s because he is a new location. So I went to Walmart instead. The place looks like a junk yard. he was very rude and unhelpful. I will not use this place again. also there was no ramp in the truck. Huge safety issue since we had to life everything! Since I had to move so quickly I didn’t have time to go back’ I was on a time crunch but again the guy was unhelpful.

Rating:

2.0

It is beyond me as to why I even bothered cleaning a vehicle once I got home instead of returning it immediately because there were drugs on tinfoil and a baggie that had, had drugs in it just chilling in the consul, then driving the van only 8 miles but getting charged for 60 xtra miles at a whopping 0.89/mile and them marking the gas below 1/4 a tank less than I returned and charging me at their rate. Forget this place there are better rentals In the Pearl. And you don’t have to deal with the camps right next door

Rating:

1.0

I returned the van with MORE gas than it had when I got it. I should have gotten a REFUND because I drove it less than half of the miles I estimated. Instead, they said that I left it with 1/8 of a tank less than what they gave it to me with, and charged me $30 plus the fuel charge. They now say I owe them $46!!! That’s more than what it cost to rent BEFORE the mileage refund I should have received!! These guys are scam artists. I should’ve known better than to rent from them. Their rental office looks like some kind of scummy tow yard under the freeway. I want my money back.

Rating:

3.0

The personnel at this station are excellent but poorly supported. There's often something wrong with the systems - there is lousy security - gas gets stolen overnight, etc. This truck had no gas, was trashed inside, etc. But service personnel helped make it work. The best part of this location is its location and its personnel, who try/work very hard to make things work.

Rating:

1.0

Did not have the equipment that I reserved, location is filthy, and the rental cost was $20 more thank what I was quoted on the website. Not sure why because I didn't add anything.

Rating:

3.0

I was told the truck would have a full tank of gas. It only had 1/8 tank. Very frustrating! I returned the truck with a lot more gas than was provided..

Rating:

1.0

The employee who I returned my Uhaul to said he was third party and could not answer any of my questions and did not speak English well

Rating:

1.0

The employee who was there was on personal phone calls the entire time dealing with me. Did not explain anything and did not even inspect the truck upon return. Just said I’ll send the receipt to you. He did not have any of the equipment I reserved ready and made me find all of it myself. He arrived late and was not helpful at all.

Rating:

4.0

I could not use the website or app to return the vehicle- it would not work on my older Android phone. Very disappointed with first call to help desk, not helpful. Second call was very good.

Rating:

2.0

Sketchy area. Didn’t seem very safe.

Rating:

2.0

This location is not up to the standards of U-Haul locations that I am used to patronizing. It was not a ‘permanent’ structure. There was junk everywhere. The truck I rented had no gas when I picked it up. I left it with more gas than It had when I picked it up but that money is lost to me. If the truck had been full, I could have brought it back full with no loss of money to me. Poor service.

Rating:

1.0

Wow, this place looks post apocalyptic. No place to park the returns, stairs to the office felt like they were in the verge of collapse.

Rating:

5.0

Given the location of this office, the only thing that would be a nice "service" would be to accommodate customer parking, off street. That said, I was told it's safe to park on the street during the day and that proved to be true for me.

Rating:

4.0

Overly crowded

Rating:

2.0

The location has barely any convenient parking and is very small and dingey. The truck I received was covered in mud and I just had to accept it. i was charged $11 for using a 1/16 of the tank (not exaggerating) and im having a hard time understanding the justification for that. Furthermore, hours say until 5, but I got there at 3:45 and the gate was locked up tight. Not a very pleasant experience overall. At least the truck functioned and was fancier than I had expected.

Rating:

5.0

Staff was attentive, friendly and helpful. Thanks again!

Rating:

5.0

It’s a good location for my uhaul needs.

Rating:

5.0

Great customer service - very friendly and helpful.

Rating:

5.0

The truck drove well, and the service was fast and efficient. We came in at 9am with about 2 people in front of us. Checked out quickly and were shown to our truck. Any pre-existing scratches were marked off with tape, and we had more than enough gas in the car. The reviews I read made me wary, but in the end, I was happy with the service and truck. 10 out of 10 would recommend again for quick moves within the city. The customer service here was awesome, especially since we dealt with the same agent at check in and check out.

Rating:

1.0

The vehicle was dirty and had less than a quarter tank of gas upon pick up. I could have ignored the dirty, messy vehicle, and even the low gas, however I was inexplicably charged for a full tank of gas when I returned the vehicle. I will seek to have the charges reversed or pursue action against the dealer. Very poor experience.

Rating:

5.0

Fast friendly and professional. I’d definitely recommend Vans Towing for your moving needs.

Rating:

1.0

Fuck me. Nightmare!

Rating:

2.0

Very hard to find location. Unfriendly staff as well with long wait times. When charged a $150 fee without notice, they made no attempt to assist. Poor experience from this location unfortunately.

Rating:

1.0

I don't have high expectations for rental vehicles, but the basics should be covered when a reservation is confirmed. This location lacked in check out and check in process, on multiple reservations reserved equipment was not provided and was overcharged without reconciliation.

Rating:

1.0

The truck and company are EXCELLENT! Not the service on this location!

Rating:

1.0

The worker was rude and unprofessional and the uhaul was not clean. I was very dissatisfied with my experience. I also did not ask for the $11 coverage but saw it in my bill anyway. He was also very rude to a customer on the phone. Would never come back again. Horrible service and location.

Rating:

1.0

I was overcharged

Rating:

2.0

Truck had 3% oil life & tire pressure light was on upon pickup. Location was fine, but multiple representatives over the phone undersold us on the appropriate truck size, despite me describing our belongings and their size multiple times. This left us with a much smaller truck than we needed. Very disappointing.

Rating:

5.0

The service was great and the equipment was clean. To improve, trucks should be full of fuel upon pickup. I only drove 4 miles but had to put 3 gallons ($15.00) of gas to get the gauge to return to its initial level. UHAUL should also require centers and dealers to keep the windows clean, inside and out, for every customer.

Rating:

3.0

This location, although not the prettiest, was convenient & honest in their transaction with me. The vehicle rented was absolutely acceptable, exactly what I needed, and I noted the damages & discrepancies through the link, and found at the end of my rental no surprises in charges. Everything went smoothly & the person working there was helpful & polite. I have already booked another rental with them, as this transaction was so positive.

Rating:

1.0

The truck they tried to give me had a dead battery, so I had to wait for a return truck, the truck that was returned and given to me had a ton of graffiti that apparently wasn’t there before so I had to photograph and not all of it. After this I was an hour behind schedule when the attendant told me they were closing at 4 PM today and I had to return it by then. (The sign says 24 hour returns.). Because of this, I only had time to move the big pieces of furniture and will have to make an additional several trips with my SUV to finish the move.

Rating:

5.0

Guy running the place was great and deserves a raise! Thanks

Rating:

3.0

Easy, fast, the trailer they were running it out of looked like shit. Otherwise great customer service.

Rating:

2.0

They lied about the gas level so they could charge me more money. they said it was at 3/8 when i got it, it was at 1/4, so I returned it at 1/4 (because they said return it where you got it). They marked it as though I returned it at 1/8.

Rating:

5.0

And the help I requested for with Jason and Jason was excellent I highly recommend these guys for your move…

Rating:

3.0

Was unknowingly charged $18 for gas when the gauge was exactly what it was when I picked it up.

Rating:

5.0

The staff was friendly and very and kind. Great experience overall!