Customer Reviews for Vans Towing Inc
(U-Haul Neighborhood Dealer)

2,907 reviews

1520 NW Quimby St   Portland, OR 97209
(Business Hour Returns Only)

(971) 277-6949

Office Hours

  • Monday - Thursday:
    9 am - 1:30 pm / 2 pm - 4 pm
  • Friday - Saturday:
    9 am - 1:30 pm / 2 pm - 5 pm
  • Sunday:
    9 am - 1:30 pm / 2 pm - 4:30 pm

Services at this Location:

Contact Us

(971) 277-6949

1520 NW Quimby St
Portland, OR 97209
(Business Hour Returns Only)

Services at this Location:

Office Hours

  • Monday - Thursday:
    9 am - 1:30 pm / 2 pm - 4 pm
  • Friday - Saturday:
    9 am - 1:30 pm / 2 pm - 5 pm
  • Sunday:
    9 am - 1:30 pm / 2 pm - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Multiple customers’ cards were not going through, but the guy kept insisting it was all of our banks’ faults and his machine was fine. Luckily one of our cards worked, but I felt bad for all the people turned away from their reservations! Also where he told us to park at the end of the day (told to us at the time of drop off) was actually in the way of a tow yard, luckily a nice man in a tow truck let us know we’d be ticketed if we didn’t move. We were told to download the app to checkout, but the location wasn’t listed on the app. So we had to call customer service and were told to use the website instead. This whole location was a total clusterfuck, excuse the language.

Justine Amberson 
Rating:
3.0

This location is in a sketchy area. I would not leave my car anywhere near here. The yard was full of "junk". I was grateful for the use of the van and appreciated the customer service. The young person who assisted me was helpful and friendly!

julie Crispin 
Rating:
3.0

Customer did not leave a comment.

David Seward 
Rating:
1.0

Owner was an ass hat, u haul wasn’t properly filled up with gas when I picked it up and the owner charged me for it, was extremely rude, would not recommend or ever go to this u haul again

David Swanson Jr 
Rating:
5.0

Rent here often - great crew.

ELLIOT PETENBRINK 
Rating:
3.0

Customer did not leave a comment.

John Rowan 
Rating:
2.0

The truck came empty on gas, and the employee was mean. He insisted I come 15 minutes early for my reservation, and then the truck was a self check out anyways. He honked aggressively at us as we were trying to figure out where the truck was, and then when I returned it all the parking spots were full and I had to go across the street. I ultimately got my truck and did what I needed to do, but did not feel welcome to come back.

Anna Neufeld 
Rating:
3.0

the van smelled horrible, reeked of piss. i was afraid all of my stuff, mainly my clothing, would smell after being in there for a couple of hours. it was hard for me drive in it. i also have an extra unknown charge that isn’t on my receipt that i’m waiting to hear back about. i was also charged for two days of renting when i had the van from 1:45 pm the 9th - 4pm the 10th.

Amber Raby 
Rating:
2.0

This truck got the job done for me and that was it. Easy pick up and easy return but the state of the truck was the worst part. The truck itself was in a poor state. When I got into the truck the fuel tank was close to empty which was concerning. The turn signals did not work which made it difficult driving by myself. Also, only one brake light was operating. Given the blind spots in this truck I would not recommend anyone else drive this truck as they would be a hazard on the road.

Charlie Correales 
Rating:
5.0

Customer did not leave a comment.

Adam Rasmussen 
Rating:
1.0

Horrible location in Portland… pretty sure all the gas was stolen from the truck.

Claire Schrank 
Rating:
5.0

Went in without a reservation and was able to secure the vehicle I needed without any issues. Great customer service and I will return again thank you.

Joshua Smith 
Rating:
3.0

Truck had dirt/mud on floorboard and dash on passenger side. Only received 4 blankets, instead of 6. All blankets had multiple strips of tape on them, from previous customer, which was annoying.

Jeffrey Crocker 
Rating:
4.0

I did not receive the correct number of pads. I ordered two dozen but only received between 12 and 24.

Scott Denny 
Rating:
5.0

Service was quick, friendly and efficient!!! Thank you for your prompt service.

Vanessa Orange 
Rating:
2.0

Customer did not leave a comment.

John Penrod 
Rating:
3.0

The service at the pick up location was fine. We did have to wait about 10 or fifteen minutes to pick up the truck. This is because there was only one person on duty and the two people customers in front of us did not have credit cards for the required deposit, which resulted in arguments with the attendant. Both claim that this was not mentioned on the U-Haul website. The location is in a bad part of Portland with a lot of homeless camping nearby. Other than that, the service was good.

Todd Worthley 
Rating:
5.0

This was quick and straight forward. No hassle. Just what I wanted on a busy moving day.

Vishami Brady 
Rating:
3.0

Customer did not leave a comment.

Ravindra Reddy 
Rating:
5.0

Customer did not leave a comment.

Derek Rice 
Rating:
4.0

Everything was great. The man who helped us was very helpful - Thank you

Kristin Broten 
Rating:
5.0

Fast, friendly service.

elizabeth Smith 
Rating:
1.0

Terrible location, really sketchy area. Also they are saying I was 2 gallons short, I have video showing I returned it full.

Robb McLean 
Rating:
1.0

Customer did not leave a comment.

Colin Baker 
Rating:
5.0

Great customer service, friendly, helpful.

JILL DRYER 
Rating:
2.0

Picking up the truck was easy. The man behind the counter was very nice and friendly. Dropping off the truck was the total opposite. Was yelled at for parking in the wrong area - man was rude and never even gave me a chance to speak at all during the entire interaction. I had a question that I never even got to ask. I get that it must be a stressful job, but man, what a terrible interaction that was.

Kali Mustafa 
Rating:
1.0

U-Haul staff were a no-show for 30 min past nominated appointment time. We weren’t the only customers kept waiting

Casey Lewis 
Rating:
5.0

Spices

Benjamin Begley 
Rating:
1.0

If I could give less than one-star, I would. The initial pick-up location that I had selected was to be on Davis St, but due to a lack of availibility or something, I was moved to the Quimby site. First impression: the location is super shady. My partner and I arrived and instantly felt that someone was going to pop out from one of the vehicles and rob us in this junkyard-looking place. Second impression: the customer service upon arrival was subpar at best and at worst abrupt and unfriendly. You could really tell he did not want to be there. That and the fact he was so busy on his cellular device that I had to call a couple of times to get his attention. When I returned the U-Haul, I was happy to be done with the site, but then I receive a call the next day from the Davis St. U-Hail site saying that I had not returned the rental even though I had during operating hours and he was there to confirm my return! Unbelievable! Maybe there was a delay in U-Haul operating system, but who even knows really. The lady on the phone was very polite though and got it all straightened out for me. The next time I need a U-Haul, I would rather go the extra distance (there's a few other options in downtown Portland) then return here. Very scary!

Breanna M Johnston 
Rating:
2.0

The employee that helped us was very short and seemed to be frustrated over helping us. I understand English isn’t his first language, I just wish we weren’t treated poorly in the process

Madeline Beverly 
Rating:
4.0

Customer did not leave a comment.

Simon thaler 
Rating:
2.0

When I booked online I had added boxes so when I arrived and asked for my boxes the guy said it it does not show on his side that I ordered boxes when I asked him how much boxes were they were almost double the price than the online prices and he said it’s because he is a new location. So I went to Walmart instead. The place looks like a junk yard. he was very rude and unhelpful. I will not use this place again. also there was no ramp in the truck. Huge safety issue since we had to life everything! Since I had to move so quickly I didn’t have time to go back’ I was on a time crunch but again the guy was unhelpful.

SYLVIA TORRES 
Rating:
2.0

It is beyond me as to why I even bothered cleaning a vehicle once I got home instead of returning it immediately because there were drugs on tinfoil and a baggie that had, had drugs in it just chilling in the consul, then driving the van only 8 miles but getting charged for 60 xtra miles at a whopping 0.89/mile and them marking the gas below 1/4 a tank less than I returned and charging me at their rate. Forget this place there are better rentals In the Pearl. And you don’t have to deal with the camps right next door

ZACHARIE JENSEN 
Rating:
1.0

I returned the van with MORE gas than it had when I got it. I should have gotten a REFUND because I drove it less than half of the miles I estimated. Instead, they said that I left it with 1/8 of a tank less than what they gave it to me with, and charged me $30 plus the fuel charge. They now say I owe them $46!!! That’s more than what it cost to rent BEFORE the mileage refund I should have received!! These guys are scam artists. I should’ve known better than to rent from them. Their rental office looks like some kind of scummy tow yard under the freeway. I want my money back.

Nathan McElwain 
Rating:
3.0

Customer did not leave a comment.

Robert Hile 
Rating:
5.0

Customer did not leave a comment.

David Blakeslee 
Rating:
3.0

The personnel at this station are excellent but poorly supported. There's often something wrong with the systems - there is lousy security - gas gets stolen overnight, etc. This truck had no gas, was trashed inside, etc. But service personnel helped make it work. The best part of this location is its location and its personnel, who try/work very hard to make things work.

Erik Reel 
Rating:
1.0

Did not have the equipment that I reserved, location is filthy, and the rental cost was $20 more thank what I was quoted on the website. Not sure why because I didn't add anything.

Alix Snodgrass 
Rating:
3.0

I was told the truck would have a full tank of gas. It only had 1/8 tank. Very frustrating! I returned the truck with a lot more gas than was provided..

Jay Arons 
Rating:
5.0

Customer did not leave a comment.

Greg Stone 
Rating:
1.0

The employee who I returned my Uhaul to said he was third party and could not answer any of my questions and did not speak English well

Robin San Miguel 
Rating:
1.0

The employee who was there was on personal phone calls the entire time dealing with me. Did not explain anything and did not even inspect the truck upon return. Just said I’ll send the receipt to you. He did not have any of the equipment I reserved ready and made me find all of it myself. He arrived late and was not helpful at all.

Eric Parsons 
Rating:
2.0

Customer did not leave a comment.

Leonor Colbert 
Rating:
5.0

Customer did not leave a comment.

Doug Palm 
Rating:
4.0

I could not use the website or app to return the vehicle- it would not work on my older Android phone. Very disappointed with first call to help desk, not helpful. Second call was very good.

Timothy Henwood 
Rating:
2.0

Sketchy area. Didn’t seem very safe.

Margaret Gazeley 
Rating:
2.0

This location is not up to the standards of U-Haul locations that I am used to patronizing. It was not a ‘permanent’ structure. There was junk everywhere. The truck I rented had no gas when I picked it up. I left it with more gas than It had when I picked it up but that money is lost to me. If the truck had been full, I could have brought it back full with no loss of money to me. Poor service.

Richard Swan 
Rating:
5.0

Customer did not leave a comment.

Kenneth Cynder 
Rating:
1.0

Wow, this place looks post apocalyptic. No place to park the returns, stairs to the office felt like they were in the verge of collapse.

Nathan Campbell 
Rating:
5.0

Customer did not leave a comment.

Christian Catali Chincea 
Rating:
5.0

Given the location of this office, the only thing that would be a nice "service" would be to accommodate customer parking, off street. That said, I was told it's safe to park on the street during the day and that proved to be true for me.

Nancy Truszkowski 
Rating:
4.0

Overly crowded

Alvin Ankrum 
Rating:
2.0

The location has barely any convenient parking and is very small and dingey. The truck I received was covered in mud and I just had to accept it. i was charged $11 for using a 1/16 of the tank (not exaggerating) and im having a hard time understanding the justification for that. Furthermore, hours say until 5, but I got there at 3:45 and the gate was locked up tight. Not a very pleasant experience overall. At least the truck functioned and was fancier than I had expected.

Jalen Frorup 
Rating:
5.0

Staff was attentive, friendly and helpful. Thanks again!

Lauren Sullivan 
Rating:
5.0

It’s a good location for my uhaul needs.

Kristin Broten 
Rating:
4.0

Customer did not leave a comment.

Jonathan Nicholas 
Rating:
5.0

Great customer service - very friendly and helpful.

Jill Dryer 
Rating:
5.0

The truck drove well, and the service was fast and efficient. We came in at 9am with about 2 people in front of us. Checked out quickly and were shown to our truck. Any pre-existing scratches were marked off with tape, and we had more than enough gas in the car. The reviews I read made me wary, but in the end, I was happy with the service and truck. 10 out of 10 would recommend again for quick moves within the city. The customer service here was awesome, especially since we dealt with the same agent at check in and check out.

Jean Kang 
Rating:
1.0

The vehicle was dirty and had less than a quarter tank of gas upon pick up. I could have ignored the dirty, messy vehicle, and even the low gas, however I was inexplicably charged for a full tank of gas when I returned the vehicle. I will seek to have the charges reversed or pursue action against the dealer. Very poor experience.

Michael Gwaltney 
Rating:
5.0

Fast friendly and professional. I’d definitely recommend Vans Towing for your moving needs.

Nicole Rivers 
Rating:
1.0

Fuck me. Nightmare!

Paula Baker 
Rating:
5.0

Customer did not leave a comment.

Alexander Border 
Rating:
2.0

Very hard to find location. Unfriendly staff as well with long wait times. When charged a $150 fee without notice, they made no attempt to assist. Poor experience from this location unfortunately.

Hayden Williams 
Rating:
1.0

I don't have high expectations for rental vehicles, but the basics should be covered when a reservation is confirmed. This location lacked in check out and check in process, on multiple reservations reserved equipment was not provided and was overcharged without reconciliation.

Elliot Petenbrink 
Rating:
1.0

The truck and company are EXCELLENT! Not the service on this location!

Eduardo Acosta 
Rating:
4.0

Customer did not leave a comment.

Todd Muhlheim 
Rating:
1.0

The worker was rude and unprofessional and the uhaul was not clean. I was very dissatisfied with my experience. I also did not ask for the $11 coverage but saw it in my bill anyway. He was also very rude to a customer on the phone. Would never come back again. Horrible service and location.

Kylie Carganilla 
Rating:
1.0

I was overcharged

Vlad Groza 
Rating:
5.0

Customer did not leave a comment.

Rigoberto Alex Perez Paz 
Rating:
5.0

Customer did not leave a comment.

Rebecca Moragne 
Rating:
2.0

Truck had 3% oil life & tire pressure light was on upon pickup. Location was fine, but multiple representatives over the phone undersold us on the appropriate truck size, despite me describing our belongings and their size multiple times. This left us with a much smaller truck than we needed. Very disappointing.

Shaun Toback 
Rating:
5.0

The service was great and the equipment was clean. To improve, trucks should be full of fuel upon pickup. I only drove 4 miles but had to put 3 gallons ($15.00) of gas to get the gauge to return to its initial level. UHAUL should also require centers and dealers to keep the windows clean, inside and out, for every customer.

Aaron Pogue 
Rating:
3.0

This location, although not the prettiest, was convenient & honest in their transaction with me. The vehicle rented was absolutely acceptable, exactly what I needed, and I noted the damages & discrepancies through the link, and found at the end of my rental no surprises in charges. Everything went smoothly & the person working there was helpful & polite. I have already booked another rental with them, as this transaction was so positive.

Misty Walsh 
Rating:
5.0

Customer did not leave a comment.

Shari Cox 
Rating:
1.0

The truck they tried to give me had a dead battery, so I had to wait for a return truck, the truck that was returned and given to me had a ton of graffiti that apparently wasn’t there before so I had to photograph and not all of it. After this I was an hour behind schedule when the attendant told me they were closing at 4 PM today and I had to return it by then. (The sign says 24 hour returns.). Because of this, I only had time to move the big pieces of furniture and will have to make an additional several trips with my SUV to finish the move.

Jacob Fowler 
Rating:
5.0

Guy running the place was great and deserves a raise! Thanks

TIMOTHY GIBBS 
Rating:
3.0

Easy, fast, the trailer they were running it out of looked like shit. Otherwise great customer service.

Kendra Allgood 
Rating:
2.0

They lied about the gas level so they could charge me more money. they said it was at 3/8 when i got it, it was at 1/4, so I returned it at 1/4 (because they said return it where you got it). They marked it as though I returned it at 1/8.

Katelynn Gorremans 
Rating:
5.0

And the help I requested for with Jason and Jason was excellent I highly recommend these guys for your move…

Brenda Newlun 
Rating:
5.0

Customer did not leave a comment.

Bella Crawford 
Rating:
4.0

Customer did not leave a comment.

GREG FRONCZAK 
Rating:
3.0

Was unknowingly charged $18 for gas when the gauge was exactly what it was when I picked it up.

Ryan McClain 
Rating:
5.0

The staff was friendly and very and kind. Great experience overall!

Stacy Coffey 
Rating:
3.0

Customer did not leave a comment.

Patrick Olmstead 
Rating:
3.0

The van was great, but the computer system was down.

Hilary Butler 
Rating:
4.0

Customer did not leave a comment.

Susan Mills 
Rating:
2.0

Be clear with your charges. I was charged $62 when I got the truck then to my horror $246 was charged for hiring the truck for 5 hours. I had a 1/4 tank when I got the truck and because they had closed when I dropped the truck I got charged $32 for them to pump gas and 45 for adding gas just to mention a few. To me it was a rip off and if this is how they are conducting business I wonder how many victims they have benefited from. Never will I use the service again or allow anyone I know to fall victim. I cannot imagine what the cost could have been if the was scratch to the truck 😳🥺

Dorothy Wright 
Rating:
3.0

Under-supported location for sure. Good personnel at station, though. Always doing their best and good natured.

Erik Reel 
Rating:
3.0

Customer did not leave a comment.

Todd Stevens 
Rating:
4.0

The bed of the truck had so many bird droppings that you could not step anywhere without stepping in it. Same for grabbing the top of the tailgate. The attendant gave me some moving blankets to cover the bed so my load was not covered in droppings. Maybe cleaning the truck would be a better option in the future. I have photos if you need to get the full visual.

Michael Spiering 
Rating:
5.0

Super helpful and friendly 10/10

Ethan Phillips 
Rating:
1.0

Customer did not leave a comment.

Santino Bruno 
Rating:
5.0

Nothing to improve. The process was seamless, updating the rental was immediate and any questions were resolved instantly.

Zachary Sims 
Rating:
1.0

Waited twenty minutes cause only one agent.. Bumper broken from prior accident. Graffiti on truck and worker nickle and dime. How is traveling 16 miles equal 2 gallons of gas when I put $8 in myself. Poor service and when I went to return my truck the system was down. Trash location should have went to Powells for better service

MINH DANG 
Rating:
5.0

I like the fact of the late drop off perk. Nice place.

Gabriel Pinochet-Soto 
Rating:
4.0

Customer did not leave a comment.

Deidra Middlebrooks 
Rating:
1.0

Customer did not leave a comment.

Harris Munir 
Rating:
5.0

Customer did not leave a comment.

Eli Drain 
Rating:
5.0

The van wasn’t especially clean inside or out but nothing that caused any issues. The pick up and drop off was easy and quick and the can served its purpose perfectly.

Joseph Kendig 
Rating:
5.0

Customer did not leave a comment.

Rocco Weer 
No reviews have been submitted for this location.

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