Customer Reviews for Vans Appliance & More
(U-Haul Neighborhood Dealer)

544 reviews

9681 Hwy 168   Hannibal, MO 63401

(573) 221-5334

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 221-5334

9681 Hwy 168
Hannibal, MO 63401

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Roger R 
Rating:
3.0

Customer did not leave a comment.

Matt S 
Rating:
4.0

Customer did not leave a comment.

William L 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

Customer did not leave a comment.

Daniel F 
Rating:
3.0

Customer did not leave a comment.

Joshua M 
Rating:
5.0

I can't think of anything. I know the guys who run this business and they have always been great to work with. I'm a repeat UHAUL customer.

TIMOTHY F 
Rating:
3.0

Easy to find. Easy to park.

Tammi S 
Rating:
5.0

Customer did not leave a comment.

joseph f 
Rating:
1.0

I was charged more than what the website said I would be. The location was messed up when I tried to deliver it. I will be calling requesting the refund of what I was over charged.

Chris P 
Rating:
4.0

Customer did not leave a comment.

WILLIAM A 
Rating:
3.0

Customer did not leave a comment.

David S 
Rating:
4.0

Customer did not leave a comment.

Bette j 
Rating:
3.0

Customer did not leave a comment.

Wayne M 
Rating:
5.0

Great service!

Melissa H 
Rating:
4.0

When customers request dollies it would be great for them to be in the truck, especially if the location is closed and you can't go in and ask where it's at.

Kashonna S 
Rating:
5.0

Great facility and awesome customer service.

Jacob G 
Rating:
3.0

Shop was cluttered, but dropoff was simple and quick.

Christine B 
Rating:
4.0

The first location was not in operation I had to go to 3 places before I found a r eturn place I went over my miles. By 16 miles because I had to go to three places. HOWEVER KIEYA WAS WONDERFUL .

Rick B 
Rating:
5.0

Great place and people. Very helpful.

Ken M 
Rating:
5.0

Customer did not leave a comment.

Philip S 
Rating:
5.0

Customer did not leave a comment.

Anthony P 
Rating:
5.0

Customer did not leave a comment.

Grant M 
Rating:
5.0

Very friendly and helpful staff with a reservation issue to start.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Anna T 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

Wilfred G 
Rating:
5.0

Customer did not leave a comment.

Kent K 
Rating:
5.0

Customer did not leave a comment.

Nicklous P 
Rating:
4.0

Customer did not leave a comment.

Scott H 
Rating:
5.0

Great location, Great experience

ROBERT M 
Rating:
5.0

Everything was great and simple.

todd l 
Rating:
4.0

This location was not listed as A U Haul vendor in Hannibal Mo. I told them on the phone and at the pickup location that I wanted to drop it at Vans in Hannibal Mo., which I did.

Patrick F 
Rating:
5.0

There's only one comment that I have to say about this you all is they are absolutely perfect best quality friendly place I think I've ever been in in my life

debbie b 
Rating:
5.0

Customer did not leave a comment.

Teresa A 
Rating:
5.0

Customer did not leave a comment.

evan w 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
4.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Blake S 
Rating:
2.0

The people who work at the location were very rude. Will not rent from this location again and will tell everyone how awful the experience was.

Tristan B 
Rating:
5.0

Self pick up / return is a long process.

Angela B 
Rating:
4.0

Nothing needs improved. Was checked out in minutes.

grayson d 
Rating:
5.0

Rental pickup went smoothly.Owner was very helpful with the pick up and the followup transaction when U haul customer service asked me if I would consider bring a trailer back with me which I did.

Alan S 
Rating:
4.0

UBox did not ship on day it was supposed to.

Tim E 
Rating:
5.0

Customer did not leave a comment.

Tumothy S 
Rating:
4.0

Excellent experience

WAYNE P 
Rating:
5.0

Customer did not leave a comment.

Gretchen L 
Rating:
4.0

Customer did not leave a comment.

Daniel B 
Rating:
3.0

I booked with a different location and had to pick up here. Man seemed to not know the system very well, took a long time to get checked in.

Donald H 
Rating:
5.0

Customer did not leave a comment.

kris m 
Rating:
4.0

Customer did not leave a comment.

Amy S 
Rating:
1.0

Customer did not leave a comment.

terry c 
Rating:
5.0

Customer did not leave a comment.

lenard c 
Rating:
5.0

Double check that the good is latched down good.

Bryan B 
Rating:
5.0

Customer did not leave a comment.

Dustin R 
Rating:
5.0

Adrian and his team do a great job and provide great service.

Larry C 
Rating:
5.0

Customer did not leave a comment.

Gina J 
Rating:
1.0

Overcharged me twice causing my account to go negative!

roger b 
Rating:
5.0

Customer did not leave a comment.

Craig T 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Nothing.

Francis H 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
3.0

I completed the rental online, yet when I went to pickup the equipment, I had to go through the entire rental process again. So, what’s the point in doing it online or over the phone if I have to do it all over again. Otherwise the equipment was in good shape and towed very well.

Roland B 
Rating:
5.0

Customer did not leave a comment.

Sheila S 
Rating:
1.0

I was supposed to pick up my truck through the 24/7 contactless service. There were signs outside the establishment advertising this service. It was not set up through this service. I had to come back to pick up my truck an hour later than expected when the store opened. The paperwork was not completed beforehand so I had to wait for it to be done. I believe this was done purposefully to sell unnecessary insurance. The equipment I ordered was not already in the truck which caused more of a delay.

Kevin E 
Rating:
3.0

The trailer was not cleaned when we picked it up. We had to clean it out. The other issue we had was that the trailer leaked so our items got wet. Had we known this we would have covered everything with tarps or blankets.

Lesa S 
Rating:
5.0

Very nice gentleman

mary b 
Rating:
4.0

Customer did not leave a comment.

JON M 
Rating:
4.0

Customer did not leave a comment.

Rose P 
Rating:
3.0

Customer did not leave a comment.

Peter D 
Rating:
3.0

Customer did not leave a comment.

adam c 
Rating:
5.0

Customer did not leave a comment.

amber d 
Rating:
5.0

Customer did not leave a comment.

Robert N 
Rating:
5.0

Customer did not leave a comment.

Caleb B 
Rating:
5.0

Customer did not leave a comment.

Ervin H 
Rating:
5.0

Customer did not leave a comment.

Josh B 
Rating:
5.0

None

Kenneth R 
Rating:
4.0

Customer did not leave a comment.

Christopher L 
Rating:
5.0

Customer did not leave a comment.

laurie h 
Rating:
5.0

Same as the Pick Up location. Easy check in

brian m 
Rating:
4.0

Customer did not leave a comment.

Ervin H 
Rating:
5.0

Customer did not leave a comment.

Missy M 
Rating:
4.0

The U-box is a great service, and overall I had a good experience. Most importantly, the pickup and delivery occurred on schedule. However, improvements could be made to the website to make the experience more user friendly. For example, links sent via text did not function properly. When I clicked to upload photos of the delivery location or confirm equipment, there were error messages on the website.

Alissa M 
Rating:
3.0

Customer did not leave a comment.

Tommy D 
Rating:
5.0

Truck itself was in excellent condition and well maintained. The interior of the cab was not clean and had debris on the floor, as well as spilled, dried coffee (or soda) on the console and the passenger door.

Bradley P 
Rating:
3.0

License plate light was burned out. Driver front fender marker light was burned out. Passenger rear fender marker light was burned out

Dan R 
Rating:
3.0

Of the dozen or more U-Haul trucks I have rented over the past two years this one was by far the quietest inside the cab driving down the highway. The driver's seat has been covered with a solid vinyl cover instead of a perforated vinyl cover. Even with the great air-conditioning this truck had the solid viny seat cover caused the driver's rear end to sweat through his pants.

Tommy D 
Rating:
5.0

Customer did not leave a comment.

DON R 
Rating:
4.0

See above

Kenton K 
Rating:
5.0

Customer did not leave a comment.

Dustin R 
Rating:
5.0

Customer did not leave a comment.

Mary D 
Rating:
4.0

Customer did not leave a comment.

Lisa J 
Rating:
5.0

Staff at Van's was excellent. Left side trailer marker lights did not work, the lot man was unable to get them working. Stop & turn lights were ok & trip was only daylight, but they need to be fixed before next rental.

David L 
Rating:
5.0

Customer did not leave a comment.

Kirk F 
Rating:
5.0

Customer did not leave a comment.

kent T 
Rating:
5.0

Customer did not leave a comment.

Wendy S 
Rating:
5.0

Customer did not leave a comment.

dee k 
Rating:
3.0

The dealership was fine. The issue was condition of equipment. This particular UHaul truck needs replaced. On average, I rent (2) times per year, and this particular truck is the worst one I have driven. It has nearly 140 thousand miles on it. The steering had quite a bit of play in it, which combined with any wind, made driving worse. Also the steering play was a factor when trying to precisely position for load. Truck also seemed to labor under load on hills. My cargo weight was not excessive, I could barely maintain speed of 45 mph on hills on freeway. Seat cover was a replacement and was loose and bunched up behind knees when driving. Chain for rear locking hasp was barely long enough to get lock through the hasp. The chain had clearly been repaired and shortened at some point Time to retire this truck from fleet

Dave L 
Rating:
2.0

The app and contactless pick up and drop off was a disaster. The key was not in the box and I was not able to even get the correct size truck. I had to get a smaller truck and make additional trips costing me money. Drop off also did not work as the app did not let me take picture of the dashboard as part of the drop off process even when following directions and spending 15 minutes trying different pictures. Was a terrible experience. The truck alignment also seemed to be off and wanted to veer right strongly, my equipment dolly was not available anywhere either. Was a terrible experience and next time I'll go to Penske

Yessica Q 
Rating:
3.0

Customer did not leave a comment.

Tommy D 
No reviews have been submitted for this location.

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