The quote I got when I reserved the truck and the final bill was a lot higher. Plus I followed the key as far as how much to replace and I was charge for additional 2 miles!? Plus no one around when I brought the truck back Sunday afternoon. Everything all locked up during open hours? We waited for 40 minutes to talk to someone and we just gave up and left.Kevin M.
Customer Reviews for Van Mall Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Radio didn't work. Vehicle wasn't swept. Moving blankets were still in the truck even at we asked that they be removed.John J.
The van was great, but I have to say there was nothing like the old Econoline F150.Karla V.
Can't think of a thing you could do better. Very nice people to work with!Claire Z.
El cliente no dejó un comentario.Jessica G.
El cliente no dejó un comentario.Elisabeth P.
El cliente no dejó un comentario.ANDRÃ‰ L.
I went in to extend my rental and was rudely threatened with a cleaning fee when a worker saw my dog. I returned the vehicle on 9/26 and ensured I had swept and vacuumed. Pictures were uploaded. I returned today 9/28 to grab a garage opener I had forgot. The same worker walked out the vehicle with me and then rudely stated he would be charging a cleaning fee because it wasnt vacuumed to his standard and I missed picking up a mask off the ground. The vehicle sat unchecked in for multiple days and the representative was extremely unprofessional.SEAN W.
I rented a 10' truck for 2 in a half hours. I used it to take Get rid of cardboard, broken chairs, drove it 15 miles. I was charged $85 dollars including billed for furniture pads and a dolly. None of them were in the truck and I never used them. Total rip off. Won't be going back to this location. I didn't notice the additional charges until after I left.Timothy C.
Quick in and out. Will be using this location from now on whenever possible.GREGORY O.
El cliente no dejó un comentario.Christy S.
El cliente no dejó un comentario.DACIA C.
Helpful, friendly, and excellent experience all around. These guys are awesome. Gracias.DAYLE J.
Very friendly staff!Stacy D.
I reserved a uhaul by calling the number set it up for another driver to pick it up while making the reservation and I had to drive all the way to the back to the location. It took over 45 min to get the uhaul.MATTHEW DOUGLAS B.
This was an alternate location I was asked to return the truck instead of the one I selected and u-haul also added 10 extra miles to my supposed total. As such, I didn't use the miles, but happy to help as I understand the high demand. The location is clean and welcoming. The process didn't take much time and the owner also helped me get the additional fuel price off my final receipt. This is because the original fuel meter level stated during start of rental was wrong and I had it signed on the contract from renting location in Dublin as well as take a picture of the dashboard showing the same, which I eventually mailed the owner at Vancouver location where I returned the equipment. In addition to this, I had filled up the fuel well above the new correction mark to avoid issues. Now, the location owner gave me a broom asking me to get any dirt off the back of the truck or else I would be charged. Naturally, whether I was charged or not, I did it anyways. However, this was probably the first time in a decade of u-haul truck rentals from various locations across US, when I was asked to do this and was a bit surprising at first. But again it is what it is. The reason I mentioned not recommending this location is because its a storage and not a full fledged truck rental location as was clarified to me by the owner during both the above mentioned points. In essence, I feel that the availability of truck in terms of your preferred time and size along with required extra equipment like dolly may not always be a possibility here. If you are flexible on it, then I can surely recommend this location. Regardless, my experience was alright at this location.GANESH B.
Very friendly, professionalVera B.
The man who waited on me took the time to answer all my questions, he put a call on hold to finish an explanation, then asked me to wait a moment while he answered the call. He was very courteous and helpful.Jan B.
El cliente no dejó un comentario.Brandon E.
We are satisfiedRick C.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.Kate R.
parking poor, office entrance not easily identifiable, office guy friendly but not able to work well with computer record of reservation and big hassle with requirement of scanning my driver's license into my phone to send a copy as a reply to U-Haul message. I don't have a "smart phone", shouldn't be necessary to use one when I am standing in office showing my license in person. There was a scanner/copier right there in the office that could have been used to get a copy of my driver's license if necessary.Mark S.
Could not have asked for more support - excellent experienceKevin A.
El cliente no dejó un comentario.Mary N.
The entire staff was so kind, patient and very professional.Abel S.
El cliente no dejó un comentario.Savannah W.
El cliente no dejó un comentario.Cory K.
Excellent service and truck.Russell D.
El cliente no dejó un comentario.Cindy H.
The site I picked up the truck was somewhat difficult to find. More signage would help. Thanks.Judith B.
El cliente no dejó un comentario.Gordon P.
Helpful service.Adam L.
Not a knock against this specific location as they were extremely helpful for correcting a reservation issue, but I reserved a 17' truck for May 26 to pick up at Battle Ground Mini Storage however when I arrived at my 10:00AM pickup there was no truck. The manager at Battle Ground Mini Storage had cancelled my reservation because they didn't have a 17' truck available and I never received a call or email that my reservation had been cancelled. My feedback would be to straighten out the reservation system between uhaup.com and the locations that uhaul contacts with. There seems to be a breakdown in communication between those systems.Julian C.
Mishica was very helpful and courteous and made the rental paperwork experience efficient and painless. ¡Gracias!KRIS N.
El cliente no dejó un comentario.Edward C.
El cliente no dejó un comentario.JOANN W.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Bonnie B.
I enjoy renting Uhaul from Van Mall Storage. There is nothing I can say to improve that locationJana T.
El cliente no dejó un comentario.Jodi M.
This drop off location closes at 6pm make it obvious on the return paper that the location closes to 6pm, also when I did return the next morning to hand in the keys, the representative said that there is a after hour key drop box for the uhaul truck keys. let the knowledge of the key drop box for after hours also available on the form. actually it could be on the form but uhaul changed the location drop location after the form was already printed, so the information I got was from 1800-go-uhaul customer service, that there is no after hours key drop box, so it would be nice for the next customer if customer service would provide information about this key drop box also, could go with a physical sign at the location of where the uhaul key drop box is. key drop box, key drop box.Thomas V.
El cliente no dejó un comentario.Roger L.
El cliente no dejó un comentario.Hailey C.
El cliente no dejó un comentario.JASON S.
El cliente no dejó un comentario.TREVA F.
El cliente no dejó un comentario.Jana T.
El cliente no dejó un comentario.Jana T.
El cliente no dejó un comentario.Larry Z.
The facility and the couple who run it were great. It was not their fault they gave me a horrible truck. They only had what they were given by uhaul. I had to have 2 tires replaced before I even left my house because the truck was shaking due to egg shaped tires. After the replacement the Uhaul Mobile tech checked all of tires and said they were all good.Josh F.
Fantastic. This location is the best!!Jana T.
El cliente no dejó un comentario.Eric P.
We did not know the 10ft truck did not have a ramp so we were unable to use the truck but still had to pay for the rental. Its would be helpful to know this in advance.Sean H.
El cliente no dejó un comentario.JANA T.
I would say this is probably the First time I've had a great time renting a truck from any company including Uhaul. The customer service was excellent!! Thank you.JEREMY R.
El cliente no dejó un comentario.PHILIP W.
It was a wonderful experience. The truck was there and ready to go and the managers at Van Mall Storage were so friendly and helpful! I was very thankful for all their help!JACKIE A.
The manager in all fairness to him, did not deal a lot with U-Haul rentals. He had to have two separate people walk him through the transaction. The server went down and we walked away frustrated. We understood his lack of experience, but he needs to have someone with him to train him.SHARON O.
There wasn't any place to park the truck during after-hours. This made it extremely difficult. There was also a disconnect between onions/ procedure between the employees that worked here. While it took me less than 10 minutes to pick up my truck at the Woodinville, WA location, the drop off took over an hour.Amber M.
Everyone has done their part to help me. I appreciate it very much. Thank you, Dan Monagledan M.
El cliente no dejó un comentario.Jonathan S.
Great job!CLIF E.
El cliente no dejó un comentario.Melissa D.
El cliente no dejó un comentario.THERESE A.