Customer Reviews for Van Mall Storage
(U-Haul Neighborhood Dealer)

107 reviews

4214 NE 72nd Ave   Vancouver, WA 98661

(360) 718-5949

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: 12:30 pm–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 6/19/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 10/14/2024: Closed
  • 11/11/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(360) 718-5949

4214 NE 72nd Ave
Vancouver, WA 98661

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: 12:30 pm–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 6/19/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 10/14/2024: Closed
  • 11/11/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Roxanne Bell 
Rating:
5.0

Great place to rent from and store your stuff. Friendly managers that keep place extremely clean and don't allow and shenanigans on premises.

Robyn Lilliquist 
Rating:
4.0

Customer did not leave a comment.

Kevin Grosz 
Rating:
4.0

Customer did not leave a comment.

Pat McGrady 
Rating:
4.0

The u-haul was very old but as well maintained as they could be.

Hannah Moffat 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Ryman 
Rating:
3.0

Customer did not leave a comment.

Ronald West 
Rating:
5.0

Easily accessible; friendly staff.I would use this Uhaul location again!

Steve Carmichael 
Rating:
5.0

Customer did not leave a comment.

Mansoor Mukhles 
Rating:
5.0

She was so helpful. Great person to represent your company. I believe she deserves a raise and I going back to let her know personally

Jerrell Lewis 
Rating:
5.0

Customer did not leave a comment.

Katrina Holcomb 
Rating:
5.0

This is a storage facility first, so there isn't a lot of room to park. Great staff, though!

Megan Fortune 
Rating:
5.0

Customer did not leave a comment.

Patty Braun 
Rating:
4.0

My online reservation was not accessible at the rental site...fortunately, the office was open but the clerk had to call U-Haul central and when she did, the rental contract was changed...ended up costing me about $20 extra.

RANDY BAUDER 
Rating:
5.0

Customer did not leave a comment.

William Coulter 
Rating:
4.0

We had a wonderful experience ended needing the van a little earlier than expected. Everyone was very helpful and flexible with us! Definitely recommend this location!

ISAAC JAMES 
Rating:
5.0

Couldn’t be more accessible. I am disabled & an older woman, so everyone made all of the things smooth for me. I do appreciate your help.

Jodi Tappan 
Rating:
5.0

Tried checking in online and wasn’t able to - lady that took our info was very confusing.

Trevor Deming 
Rating:
5.0

Make sure gas tanks are full when equipment is rented out.

Alan Kegel 
Rating:
1.0

We dropped it off with more fuel then what they gave us and they still decided to go fill it up and charge us 60 bucks.

Danielle Coludrovich 
Rating:
5.0

Customer did not leave a comment.

BARBARA PARDEE 
Rating:
5.0

Customer did not leave a comment.

roger johnson 
Rating:
3.0

Per mile price was too high. Twice the amount other locations had. I was charged a fee which I think was insurance. I was not told about this. With everything being digital and streamlined to pick up the truck, no one would take the time to read all of the agreement. However, I know that my insurance would have covered any damage. Had they told me about the extra fee also, I would have gone somewhere else that took my insurance as coverage. It was just too expensive. There are less expensive options out there. Just do your research ahead of time, unlike me.

Sandra Ibarra 
Rating:
5.0

Customer did not leave a comment.

Harrison Arledge 
Rating:
5.0

Customer did not leave a comment.

DEBRA JENKINS 
Rating:
4.0

Customer did not leave a comment.

Anthony Rosario 
Rating:
5.0

It was easy to reserve a van and had no issues. Thanks

Steven Navarro 
Rating:
5.0

Third time renting from here very nice people and easy to deal with

Bob Seitz 
Rating:
5.0

Customer did not leave a comment.

Raymond Keen 
Rating:
5.0

Exceptional from beginning to end.

Steve Hamner 
Rating:
5.0

Customer did not leave a comment.

Bill Beale 
Rating:
5.0

Great customer service!

Linde Brown 
Rating:
5.0

Customer did not leave a comment.

CAROL WILLIAMS 
Rating:
3.0

I missed the location first time around. Could be better marked.

Steffen Moller 
Rating:
5.0

Customer did not leave a comment.

Stephanie Sprague 
Rating:
5.0

Very nice very seamless I like the people at the rental place… All is good

Bob Seitz 
Rating:
4.0

Customer did not leave a comment.

Kisha dempsey 
Rating:
5.0

Check out was quick and easy. Great experience all the way around!

Cynthia Orahood 
Rating:
2.0

Customer did not leave a comment.

Richard Miller 
Rating:
5.0

Customer did not leave a comment.

Kim Maudlin 
Rating:
4.0

Customer did not leave a comment.

Chris Austin 
Rating:
5.0

The most wonderful people work here!

Derik POMAVILLE 
Rating:
2.0

The quote I got when I reserved the truck and the final bill was a lot higher. Plus I followed the key as far as how much to replace and I was charge for additional 2 miles!? Plus no one around when I brought the truck back Sunday afternoon. Everything all locked up during open hours? We waited for 40 minutes to talk to someone and we just gave up and left.

Kevin Moore 
Rating:
4.0

Radio didn't work. Vehicle wasn't swept. Moving blankets were still in the truck even at we asked that they be removed.

John Jessop 
Rating:
5.0

The van was great, but I have to say there was nothing like the old Econoline F150.

Karla VeYoung 
Rating:
5.0

Can’t think of a thing you could do better. Very nice people to work with!

Claire Zimmerman 
Rating:
5.0

Customer did not leave a comment.

Jessica Garceau 
Rating:
5.0

Customer did not leave a comment.

Elisabeth Potter 
Rating:
5.0

Customer did not leave a comment.

ANDRÉ LAMBELET 
Rating:
1.0

I went in to extend my rental and was rudely threatened with a cleaning fee when a worker saw my dog. I returned the vehicle on 9/26 and ensured I had swept and vacuumed. Pictures were uploaded. I returned today 9/28 to grab a garage opener I had forgot. The same worker walked out the vehicle with me and then rudely stated he would be charging a cleaning fee because it wasnt vacuumed to his standard and I missed picking up a mask off the ground. The vehicle sat unchecked in for multiple days and the representative was extremely unprofessional.

SEAN WARNER II 
Rating:
1.0

I rented a 10’ truck for 2 in a half hours. I used it to take Get rid of cardboard, broken chairs, drove it 15 miles. I was charged $85 dollars including billed for furniture pads and a dolly. None of them were in the truck and I never used them. Total rip off. Won’t be going back to this location. I didn’t notice the additional charges until after I left.

Timothy Cameron 
Rating:
5.0

Quick in and out. Will be using this location from now on whenever possible.

GREGORY ODLE 
Rating:
5.0

Customer did not leave a comment.

Christy Schumann 
Rating:
5.0

Customer did not leave a comment.

DACIA CHANGALA 
Rating:
5.0

Helpful, friendly, and excellent experience all around. These guys are awesome. Thank you.

DAYLE JAMES 
Rating:
5.0

Very friendly staff!

Stacy Daly 
Rating:
1.0

I reserved a uhaul by calling the number set it up for another driver to pick it up while making the reservation and I had to drive all the way to the back to the location. It took over 45 min to get the uhaul.

MATTHEW DOUGLAS BROWN 
Rating:
4.0

This was an alternate location I was asked to return the truck instead of the one I selected and u-haul also added 10 extra miles to my supposed total. As such, I didn't use the miles, but happy to help as I understand the high demand. The location is clean and welcoming. The process didn't take much time and the owner also helped me get the additional fuel price off my final receipt. This is because the original fuel meter level stated during start of rental was wrong and I had it signed on the contract from renting location in Dublin as well as take a picture of the dashboard showing the same, which I eventually mailed the owner at Vancouver location where I returned the equipment. In addition to this, I had filled up the fuel well above the new correction mark to avoid issues. Now, the location owner gave me a broom asking me to get any dirt off the back of the truck or else I would be charged. Naturally, whether I was charged or not, I did it anyways. However, this was probably the first time in a decade of u-haul truck rentals from various locations across US, when I was asked to do this and was a bit surprising at first. But again it is what it is. The reason I mentioned not recommending this location is because its a storage and not a full fledged truck rental location as was clarified to me by the owner during both the above mentioned points. In essence, I feel that the availability of truck in terms of your preferred time and size along with required extra equipment like dolly may not always be a possibility here. If you are flexible on it, then I can surely recommend this location. Regardless, my experience was alright at this location.

GANESH BANERJEE 
Rating:
5.0

Very friendly, professional

Vera Boyechko 
Rating:
5.0

The man who waited on me took the time to answer all my questions, he put a call on hold to finish an explanation, then asked me to wait a moment while he answered the call. He was very courteous and helpful.

Jan Bony 
Rating:
5.0

Customer did not leave a comment.

Brandon Everson 
Rating:
5.0

We are satisfied

Rick Carbary 
Rating:
5.0

Customer did not leave a comment.

Kevin Wood 
Rating:
5.0

Customer did not leave a comment.

Kate Ratte 
Rating:
2.0

parking poor, office entrance not easily identifiable, office guy friendly but not able to work well with computer record of reservation and big hassle with requirement of scanning my driver's license into my phone to send a copy as a reply to U-Haul message. I don't have a "smart phone", shouldn't be necessary to use one when I am standing in office showing my license in person. There was a scanner/copier right there in the office that could have been used to get a copy of my driver's license if necessary.

Mark Steenbock 
Rating:
5.0

Could not have asked for more support - excellent experience

Kevin Arnold 
Rating:
4.0

Customer did not leave a comment.

Mary Nagy 
Rating:
5.0

The entire staff was so kind, patient and very professional.

Abel Sanchez 
Rating:
5.0

Customer did not leave a comment.

Savannah Walker 
Rating:
5.0

Customer did not leave a comment.

Cory Karsten 
Rating:
5.0

Excellent service and truck.

Russell DeMello 
Rating:
4.0

Customer did not leave a comment.

Cindy Hanwright 
Rating:
5.0

The site I picked up the truck was somewhat difficult to find. More signage would help. Thanks.

Judith Burley 
Rating:
5.0

Customer did not leave a comment.

Gordon Padget 
Rating:
5.0

Helpful service.

Adam Loewen 
Rating:
5.0

Not a knock against this specific location as they were extremely helpful for correcting a reservation issue, but I reserved a 17' truck for May 26 to pick up at Battle Ground Mini Storage however when I arrived at my 10:00AM pickup there was no truck. The manager at Battle Ground Mini Storage had cancelled my reservation because they didn't have a 17' truck available and I never received a call or email that my reservation had been cancelled. My feedback would be to straighten out the reservation system between uhaup.com and the locations that uhaul contacts with. There seems to be a breakdown in communication between those systems.

Julian Chavez 
Rating:
5.0

Mishica was very helpful and courteous and made the rental paperwork experience efficient and painless. Thank you!

KRIS NOEL 
Rating:
5.0

Customer did not leave a comment.

Edward Connellan 
Rating:
5.0

Customer did not leave a comment.

JOANN WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

Thomas McLaughlin 
Rating:
5.0

Customer did not leave a comment.

Bonnie Burke 
Rating:
5.0

I enjoy renting Uhaul from Van Mall Storage. There is nothing I can say to improve that location

Jana Thorn 
Rating:
5.0

Customer did not leave a comment.

Jodi Mueller 
Rating:
5.0

This drop off location closes at 6pm make it obvious on the return paper that the location closes to 6pm, also when I did return the next morning to hand in the keys, the representative said that there is a after hour key drop box for the uhaul truck keys. let the knowledge of the key drop box for after hours also available on the form. actually it could be on the form but uhaul changed the location drop location after the form was already printed, so the information I got was from 1800-go-uhaul customer service, that there is no after hours key drop box, so it would be nice for the next customer if customer service would provide information about this key drop box also, could go with a physical sign at the location of where the uhaul key drop box is. key drop box, key drop box.

Thomas Vonn 
Rating:
5.0

Customer did not leave a comment.

Roger Lewis 
Rating:
5.0

Customer did not leave a comment.

Hailey Crenshaw 
Rating:
5.0

Customer did not leave a comment.

JASON SPICER 
Rating:
5.0

Customer did not leave a comment.

TREVA FOSSI 
Rating:
5.0

Customer did not leave a comment.

Jana thorn 
Rating:
5.0

Customer did not leave a comment.

Jana thorn 
Rating:
5.0

Customer did not leave a comment.

Larry Zent 
Rating:
3.0

The facility and the couple who run it were great. It was not their fault they gave me a horrible truck. They only had what they were given by uhaul. I had to have 2 tires replaced before I even left my house because the truck was shaking due to egg shaped tires. After the replacement the Uhaul Mobile tech checked all of tires and said they were all good.

Josh Fairley 
Rating:
5.0

Fantastic. This location is the best!!

Jana Thorn 
Rating:
5.0

Customer did not leave a comment.

Eric Prentice 
Rating:
5.0

We did not know the 10ft truck did not have a ramp so we were unable to use the truck but still had to pay for the rental. Its would be helpful to know this in advance.

Sean Houston 
Rating:
5.0

Customer did not leave a comment.

JANA THORN 
Rating:
5.0

I would say this is probably the First time I've had a great time renting a truck from any company including Uhaul. The customer service was excellent!! Thank you.

JEREMY RIGGS 
Rating:
5.0

Customer did not leave a comment.

PHILIP WIRGANOWICZ 
Rating:
5.0

It was a wonderful experience. The truck was there and ready to go and the managers at Van Mall Storage were so friendly and helpful! I was very thankful for all their help!

JACKIE ARROZAL 
Rating:
3.0

The manager in all fairness to him, did not deal a lot with U-Haul rentals. He had to have two separate people walk him through the transaction. The server went down and we walked away frustrated. We understood his lack of experience, but he needs to have someone with him to train him.

SHARON ORR 
No reviews have been submitted for this location.

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