Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)

184 comentarios

9101 NW 7th Ave   Miami, FL 33150

(305) 757-7885

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 1:30 p. m.
Horario especial
  • 12/24/2022: 9:00 a. m. - 12:00 p. m.
  • 12/25/2022: cerrado
  • 12/31/2022: 9:00 a. m. - 2:00 p. m.
  • 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(305) 757-7885

9101 NW 7th Ave
Miami, FL 33150

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    10 a. m. - 1:30 p. m.
Horario especial
  • 12/24/2022: 9:00 a. m. - 12:00 p. m.
  • 12/25/2022: cerrado
  • 12/31/2022: 9:00 a. m. - 2:00 p. m.
  • 1/1/2023: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excelente servicio

Julio A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy W. 
Clasificación:
5.0

nothing thanks

MACK S. 
Clasificación:
5.0

Excellent service.. truck was ready and was able to handle the move with ease.

Kevin T. 
Clasificación:
5.0

Have some extra equipment on standby .. I got the last truck.. I not complaining but.. it would be nice..

Laurice D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenton P. 
Clasificación:
3.0

Y'all charged me for two days when I was only only hour late. I rent uhauls all the time.

Kara C. 
Clasificación:
5.0

I consider that uhaul have a excellent service at this location nothing else is needed to be done. Thank you .

shelliy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosalyn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tywandria F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie C. 
Clasificación:
3.0

Full inspect and provide a clean vehicle for the next customer/user to be able to use. Employees need to be train better in-order to provide the customer with a better customer service opportunity.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY D. 
Clasificación:
1.0

more supervision of the localities, to see that the equipment is clean and well used. Training for bette customer service.

Keyla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbin W. 
Clasificación:
5.0

I would like for the van seats, steering wheel and other parts to get sprayed down with lysol or some type of disinfected agent after every return. The van was returned and quickly rented to me and the prior driver had a dog in the passenger seat. It was dog fur all over the seat. Just a thought

JO-TINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

cheikh C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMAS D. 
Clasificación:
5.0

IT IS THE BEST U-HAUL LOCATION PLACE IN MIAMI WHERE THEY OFFER A GOOD SERVICE, THANKS TO MR ALEX FOR HIS ATTENTION TO US.. ES EL MEJOR LUGAR DE UBICACION DE U-HAUL EN MIAMI DONDE LE OFRECEN UN BUEN SERVICIO,GRACIAS AL SR ALEX POR SU ATENCION HACIA NOSOTROS ..

Jose M. 
Clasificación:
5.0

Alex and staff are very helpful and goes beyond expectations of helping delivering the necessary information and vehicle to my expectations. Staff is very courteous and kind

JOHN M. 
Clasificación:
1.0

Everything y'all suck

Manichelle P. 
Clasificación:
1.0

Added insurance to my agreement without my knowledge. Overcharged me in gas

Latrasha R. 
Clasificación:
1.0

We are very disappoint with the vans rented because it was very Dirty and with millions roach . There is not supposed to be something we rented to bring our thing , be in that's conditions.

Alfredo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro E. 
Clasificación:
5.0

Great job always helpful and available.

Karen M. 
Clasificación:
5.0

Excellent service, nice and clean area

Luis S. 
Clasificación:
1.0

They said I return a damaged truck 3 1/2 after I returned it to the store. Supposedly they couldn't tell me that the truck was damaged (had a big scratch on the drive side of the truck) because they system was down but they check the mileage to make sure that the gas was put back in, the guy that received the truck said he did check the truck for damages and said their was damaged to the truck but didn't tell me when he came back into the store because he wasn't sure if the damaged was from someone else or me but him telling me that everything was good and that he will email me my final receipt after the system comes back up. I called the store almost 5p after I didn't receive the receipt then they come telling me that their was damaged to the truck I returned and they will be charging my card $200.

Shantell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando T. 
Clasificación:
5.0

She was awesome, friendly and courteous! Would highly recommend this location to anyone! Thank you Uhaul!

Shamaria L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ADELPHIN P. 
Clasificación:
5.0

The lady in the desk was absolutely helpful and friendly. She had a beautiful energy. I was super stressed but she helped me a lot. Thanks for everything guys.❤

Luis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERLINA H. 
Clasificación:
5.0

All the staff here was excellent and precise on making me and others around feel welcome 🤗 Kiki Reneir and Alex are great Team

JOHN M. 
Clasificación:
5.0

Cargo Van was not cleaned/washed. I tried to apply a AAA discount and was unable. Everything else was good.

Blaine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERNS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERNS M. 
Clasificación:
5.0

Great service!

richard E. 
Clasificación:
4.0

The service was excellent. It would be nice if they would clean the interior of the truck before the next person gets it. You could tell our truck had not been cleaned for a while.

VANNELLIA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delroy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Everton M. 
Clasificación:
5.0

The original rental/pickup location was at NW 54th St and NW 7th Ave. the Reservation was guaranteed or they pay me $50. I arrived there on the pickup day at 9:45 and was told that they had no Cargo Van available but was expecting 2 in by 10. So I optioned to come back and I left my name and phone number for a confirmation call back. Only to learn later after receiving a call fro Value that they were waiting for me and that I went to the wrong pickup location. When I arrived I showed the Agent my original Reservation and explained what had happened. The original pickup location never called me and instead transferred my reservation to Value without my knowledge to avoid paying the $50.

AUBREY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIC R. 
Clasificación:
5.0

Everything was great .what more can you ask for

ERIC H. 
Clasificación:
5.0

The truck I used could use some maintenance. New brakes and inside smelled like pee.

Jarreau H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johane P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELVIO Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

seana R. 
Clasificación:
2.0

The van had trash in the back, the passenger side had sugar on the side in the opening of the door and was full of roaches. The app would not allow pictures to upload for returning, gas gauage was at 7/8 at pick up and 7/8 at return, but since i could up load pictures, we sat in truck for 20 mins with it running and the gas went down just a small amount, and by the time they opened check us in we incurred gas fee. However customer service at this location was great. They didnt get a chance to cheaan truck because previous renter returned after hours and i picked up after hours.

Rosalyn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gricell R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATONYA L. 
Clasificación:
5.0

Everything Was fine

ORIS F. 
Clasificación:
5.0

Staff was friendly and helpful.

Kira J. 
Clasificación:
5.0

Very good customer service

ALFREDO L. 
Clasificación:
3.0

The U-haul 10ft moving truck had an innumerable amount of roaches on the inside of the cargo area. The truck was completely unusable until they were cleaned out. It was absolutely disgusting.

Kyler P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sterlin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenyatta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milton C. 
Clasificación:
5.0

Nothing.

RENALD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATIFAH M. 
Clasificación:
5.0

No improve needed at this time.

CARLOS C. 
Clasificación:
1.0

Bad service, and don't explain the charges and just put in the bill and don't tell you

CARLOS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier P. 
Clasificación:
3.0

Truck was dirty and ac wasnt working.

JULIAN R. 
Clasificación:
1.0

The truck that I rented was filthy when I got it (not a good sign during COVID). I then returned it and was charged a $25 cleaning fee. I tried to report this before and after I picked up the truck, but no one ever responded to me or listed to my comments. Terrible customer service.

Matt V. 
Clasificación:
5.0

Clean the rental after every customer especially when we are in a pandemic.

Ryole A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK A. 
Clasificación:
5.0

The best experience, best customer service Tricia attended me a beautiful and kind lady who made my day happy and easy, the best was your attention thank you very much

Patricia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierre A. 
Clasificación:
5.0

Custmer service was great and helpful

ERIC H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Swayne S. 
Clasificación:
5.0

No se. Para mi todo fue perfecto. Servicio excepcional. Gracias

Leonel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josharra R. 
Clasificación:
5.0

Nothing at all excellent customer service thanks again

Harold A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS H. 
Clasificación:
3.0

Reeked of cigarettes

Jae B. 
Clasificación:
5.0

Both people on staff - a fabulous woman and a young Cuban guy - amazingly engaging and friendly.

Mark D. 
Clasificación:
3.0

El cliente no dejó un comentario.

QUENTON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keena T. 
Clasificación:
5.0

Excellent customer service and cleanliness of location. VERY PROFESSIONAL environment compared to other UHAULS in this area that I have used in the past and will never go back to any other place. This is my location for all future rentals. THANK YOU! Eduardo

EDUARDO H. 
Clasificación:
5.0

Extraordinario servicio al cliente

Wilner B. 
Clasificación:
3.0

My bill is incorrect

DESTINY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANQUANA E. 
Clasificación:
5.0

Customer service at this location is in full motion

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faranah J. 
Clasificación:
5.0

professional and friendly

David W. 
Clasificación:
5.0

Excellent costumer service

Jose P. 
Clasificación:
5.0

Excellent service!

Harry H. 
Clasificación:
4.0

Staff was knowledgeable, property and lobby was clean and maintained. Social distancing guidelines was practiced. I would definitely visit the store again.

Katrina C. 
Clasificación:
5.0

Staff was awesome ..

Lilly M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kendrick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brietta F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony W. 
No se han enviado comentarios para esta ubicación.

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