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Vanessa R
Customer Reviews for Value Store It West Palm Beach
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was above and beyond.Great place nothing but smiles and positivity,staff was uplifting with energy!!!! Definitely will recommend them.!!!
Jose AI reserved a 20 ft which was not available. I was given choice 10 or 26. I had no choice but to take larger one which was very hard for me to drive. I couldn't fill gas because I could not maneuver that truck. I'm 76.
Sandra rImprove on customer service... Also do not charge a customer (an extra day) ahead of time ...
Luis DThis was my first time to rent from this location, it's a very clean and organized office, the staff was very courteous. During this visit I rented a covered 6x12 trailer. On pick up day I was instructed to hitch the trailer and when done advise them so that they can take a picture of connection. While attempting (BY MYSELF) to connect the trailer to my truck, I realized that this was a two-person task. The trailer was simply too heavy for me to lift and hitch to my truck. I returned to office to get help, one of the Customer Service Agent (CSA) came out and all she could simply do was guide my truck closer to the trailer. I had no choice but to mustard my strength and lift the trailer by myself and connect to my truck. This in my view is a SAFETY ISSUE, this situation easily could have gone sideways in a very bad way. I hope Management takes note of this review and make some changes. For starters customers should not be allowed to manhandle a trailer by themselves, remember it is your equipment. A trained professional should have been there to connect the trailer and assure me that it was properly secure and safe to haul. This reassurance never took place. I made the connection to the best of my ability and the CSA took the required photo and I went on my way. I've used UHAUL services for many years and this was the first time I've encountered this situation, I'm sure they'll do the right thing.
JESUS HWas not happy that I made reservations online for a closer store, had confirmation to get truck at closer store then place of pickup changed, double the distance from me. Not cool
Christopher CWe rented the truck on December 23 and returned in December 24, 2023 We were then charged as if returned December 26, 2023 including safe move which we never approved or agreed to.
juan vKeep up the good work.
serge cOnly thing wrong I received 166.$ extra charge I’m sure it was an oversight however in such stressful time already with the move that was my breaking point…. The employees at the value store it where I rented were AMAZINGLY FRIENDLY understanding and helpful!
michelle mThey are really good 💯😊 people
lazaro mMananger was great to work with. Very understanding with a situation we had.
Madeline HThey are amazing
lazaro cQuick and easy pick-up and drop-off.
Jessica RHave roach
Aida nInclude Hand truck free of charge
claudia rThe truck had several ants crawling throughout the drivers side of the cabin. Felt like I was crawling with bugs by the end of the 3 hour rental. Had to go home and take a shower.
Steve MThe truck was not ready at the pickup time. There was only a 1/4 tank of fuel in the truck when I picked it up and due to the long distance trip, I ended up dropping off the truck with more fuel than I started with and received no discount. Also, the air conditioning did not work.
Thomas MIt is the best U-Haul location. The service is excellent and the workers are curteous. The compound is very well maintained.
ROLANDO LMy biggest problem with U-Haul is that their mobile app is very "glitchy" and they want to fine you $20 for not using it. I have worked in IT for 30 years and I have designed mobile apps. The U-Haul app looks pretty good, but it hasn't worked for me the three times I was required to use it. That having been said, the support team for the app did an excellent job in over-riding the app and validating the rental return.
Victor LI've used Uhaul scores of times since the 1960s, and this was the most pleasant experience I've had by far. Nice, clean, air conditioned rental office staffed with polite and knowledgeable employees. Sounds like I own the place, but no. Over the years I've rented from some pretty shady-looking lots, but it was a real pleasure to not have to wade through underbrush and sugar sand to get to the vehicle. This facility is predominantly a personal rental warehouse business, but it makes for a really nice Uhaul facility. Next time, I'm renting from this place.
Robert BI will not recommend uhaul to anybody... this is the 3rd time I've been overcharged... and your customer service....SUCKS... to say the least!!!! I need somebody to contact me and fix the overcharge!!!
Kim BIt frustrating when you plan an appointment 2 weeks in advance and show up to pick up the trailer you need, only to be told it's not there. Not sure why it happens, but at least the employees were able to arrange another location.
theodor MKahm the general manager is the best
John MI was very satisfied!
Ian rShe over charged me for something I was not to be charged for
Shaun WThe people very friendly
Duque EI would like to thank Khan don't know if I'm spelling his name right, but he came from the Jupiter branch . Also Nick, and the young lady that was there who assisted me as well. They are very professional and helpful. Thank you guys and girls for for making this a pleasant experience. This is Mr Brandon Walker! Have a blessed and prosperous day 😊..
Brandon WThe staff was excellent and easy to work with; thanks to all who assisted.
Jacob RVery clean. Extremely easy return!
Natalie CThe trailer was not cleaned out by prior customer. The staff was very professional and accommodating. I would definitely recommend this place.
Jose PMake sure that the vehicles are actually cleaned and have tha right amount of gas when releasing them to a customer
Richard MEverything was perfect... I especially liked Nick the gentleman that assisted us.
Gary AThank you
Lamour SEverything was good, but the Cab smelled like feces and a bit dirty. Also tire pressure was very low on the two right side tires. The good thing is, the van got the job done. More attention needs to be spent on the cleanliness of the vehicle.
Santos RKeep Omeal , I didn’t get the other young man ‘s name but keep them both as a valued employees Also the other young Man that was there with him they worked together the Day I picked up my uhaul Good sense of humor e and great customer service the both of them. That’s where I’m going from now on that exact store to get my rentals. Store was very very clean. Thanks you guys 👍🏾
Tracey SGood service 👍
Rene PGreat help. Wonderful / Clean storage. I will recommend it to any one. Thanks so much for your help. A+
ZOILA RFor me my timing was perfect I did receive all the information I needed O’Neal was very helpful
Lesmora HNothing really. Everything was satisfactory and customer service was very good!
HAL SCustomer service was excellent. Great experience!!
Amanda RNo comenmets every thing it was god
LUIS BKeep up the good work
DIEUMENE FIt should be first come first serve specially when you have a set reservation. I was charged for two days and a dolly I did not used, also asked to pay $80 for not even a 1/8 of gas tank. I just drove 15miles. Promised my lost half hour would be prorated and I had to call to get it fixed. Not a good experience onsite nor on call.
Monica RThe van smelled a little of B O , but what can you do?
deborah SNothing. Continue what you ate doing. Excellent experience.
Arthur PNothing they were great I love it there 😌
Woldjine SAgent at location was professional, helpful and courteous, would recommend.
STEWART AWhere do I even begin? I originally listed my rental to be at a different location, then got a text about two days later saying that the original location that I intended to rent from no longer had availability for the truck I needed, EVEN THOUGH I placed the hold on the truck two weeks in advance, however the day of I went to the new location only to find out that the facility doesn’t open until 10 am yet I placed the order for pick up at 9 am! How can you transfer my service which CLEARLY STATES I intended on pickup at 9 am and you guys transfer my service to a location that opens an hour after??? Then when I finally waited to get my vehicle, the employee stated that the person renting out the 17’ truck I placed a hold on still hasn’t returned it… so luckily he had a 20’ available, but due to a mashup with your system I had to pay more for a service I did not want. The fact that I wasn’t notified that the truck had not been returned yet is RIDICULOUS! I will never recommend service with you U-Haul ever again. Feel free to contact me 561-927-5495, for any questions comments or concerns.
Markus L