Customer Reviews for Value Store It Countryside LLC
(U-Haul Neighborhood Dealer)

Clasificación:

2.0

I was changed locations for pickup, the van I requested I could not use because it "wasn't technically returned from previous user". Sat on the phone for 15 mins waiting to talk to someone live. Only 1 other vehicle there. A box truck. Said I would get it for sale price. I was charged more.

Clasificación:

5.0

Best storage facility in Pinellas! And their attendant Nat, was fantastic and took great care of our return. Kudos to Nat and Value Store It!

Clasificación:

5.0

Only complaints are van had faulty tire air pressure gauge that kept alerting one tire at 0 and the other at 54… and also kept flashing it needs oil changed. Customer service was great though and would use them again.

Clasificación:

5.0

It was a great experience! Just make sure to met the customer know when their pick up location is changing with more conspicuous notice

Clasificación:

5.0

The guy at the desk went above and beyond to make my experience great. That dude needs a raise pronto!

Clasificación:

5.0

There was an issue picking up the one way rental, but Christian worked with me to fix the issue. We bought about 20 boxes as well at the pick up location for a good price.

Clasificación:

5.0

Overall experience was very good. My only issue was related to the self check-in process. I was unable to complete the scan of the back of my driver's license. The U-Haul individual also tried and your check-in site never confirmed the scan was accepted. We were forced to complete the process inside at the counter.

Clasificación:

1.0

We waited for the drop off location to be open, we arrived at 12noon the sign said on the door they would be back at 10 am, no one seem to know anything. no paperwork was offered or given.

Clasificación:

5.0

Excellent all-around experience! Fast, friendly pick up and return, and vehicle was in great shape!

Clasificación:

5.0

Van smelled like they had transported farm animals before us.

Clasificación:

5.0

Service Agents were friendly and helpful, both at reservation, and pickup/return

Clasificación:

3.0

Clean the location, had an infestation of Gnats, the gnats were so bad one hit me in the eye in the office and even the van I rented had gnats in it. The customer service was great. My experience with him was A1, but because of the infestation it was so miserable to deal with this Uhaul. I would not send anyone to this location.

Clasificación:

5.0

Employee was very friendly, professional and helpful. Great experience.

Clasificación:

2.0

I made an online reservation for a 10:30 pick up several days before. I received confirmation of the pickup from U-Haul and thought I was all set. When I arrived at the scheduled time there was no 10' truck there. The clerk said my pickup wasn't showing on his schedule. When I gave him the confirmation number it showed. There was a 15' there which he ultimately figured out how to give me at the same price. However, they didn't have the dolly I had pre ordered or a full set of moving blankets which were also pre ordered. When I got the truck home the cargo area was full of shattered glass, which we had to clean before using. I don't recommend this location for vehicle rental, their main business seems to be storage and the U-Haul just a side gig.

Clasificación:

2.0

Communication between sites and self were poor at best. Personally, I was treated as a child by the rental person who also appeared to be offended by my mere presence. You do need improvement.

Clasificación:

5.0

The manager was very helpful and was able to quickly swap my reservation for pickup to a van because of a pending rain.

Clasificación:

4.0

I didn’t get there equipment what I ordered

Clasificación:

5.0

Change oil light stated it was time. I was told Uhaul has their own standards. I apologize, very tired. However the young lady at the front desk was amazing!

Clasificación:

5.0

Rachel was excellent