I made an online reservation for a 10:30 pick up several days before. I received confirmation of the pickup from U-Haul and thought I was all set. When I arrived at the scheduled time there was no 10' truck there. The clerk said my pickup wasn't showing on his schedule. When I gave him the confirmation number it showed. There was a 15' there which he ultimately figured out how to give me at the same price. However, they didn't have the dolly I had pre ordered or a full set of moving blankets which were also pre ordered. When I got the truck home the cargo area was full of shattered glass, which we had to clean before using. I don't recommend this location for vehicle rental, their main business seems to be storage and the U-Haul just a side gig.
Donald H.
Customer Reviews for Value Store It Countryside LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Communication between sites and self were poor at best. Personally, I was treated as a child by the rental person who also appeared to be offended by my mere presence. You do need improvement.
heiti K.The manager was very helpful and was able to quickly swap my reservation for pickup to a van because of a pending rain.
Timothy P.I didn't get there equipment what I ordered
Laima W.Change oil light stated it was time. I was told Uhaul has their own standards. I apologize, very tired. However the young lady at the front desk was amazing!
Laurie S.Rachel was excellent
Michelle A.