Customer did not leave a comment.
Orlando B
Customer Reviews for Value Store It 14
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jessica was awesome best moving experience I’ve had : )
Lora SJessica and jasmin did an Awesome job, i was more than satisfied with the outcome. Thanks again
Sydney FNothing awesome employees
Patrick SThe truck was dirty, and didn't have a loading ramp.
Robert PService was above average. The attendant at this location was very professional. The location itself does have an access issue with traffic backed up at the stoplight and I was there at the time that school lets out which is across the street. Other than that equipment drop off pick up was super easy.
Nicholas MVery nice people, they go out of their way to help you. They made me feel like i was their most important customer.
JOSE DMy experience yesterday was very good from the beginning to the end
Antonio RGreat
David BWhen asked is everything ok they said yeah well gas not being full is not ok. I had came in tears I had an emotional break down moments before returning the truck they asked was I ok and did I need water nice but when it came to business I felt they got over on me if they would have mention gas was not full I would have went to the gas station myself instead nothing was mention I asked for a receipt they said they would email well if they would have done the job properly and given me receipt right then I would have noticed it some ppl don’t care I do that was a high up charge for 4 gallons of gas then when I called back there was nothing that can be done no escalation to another level nothing just call uhaul they are not the same and can not give credit
DAISHAWN GMake sure the truck is clean when the customer drops them off .
CYNTHIA SI'm going to tell all my friends go take service in this location everyday because they give very good service. I'm happy thank you very much
PIERRE JThe ladies at this location are always so helpful and friendly. It's much appreciated. Great job!
Elinor GI received the van with NO GAS and I was told I have to bring it back with a quarter tank. Then I couldn’t put anything in it really because it was INFESTED with roaches. Like 20+ small roaches. I rented at 11am and was told I would need to bring the van back by 12am because another customer needed it. I have videos. Very bad experience but the staff was EXCELLENT this is not a reflection of their customer service because that was great.
Mattika RMy problem was with UHaul not the location. After reserving and checking in online, UHaul had double booked my van. They charged me for van. They gave me a larger truck (which was larger than I needed) and charged me the higher mileage rate. Not happy.
Arturo AAbsolutely nothing they are wonderful here❤️
Heidi HEZ in & out Agent was great
Martin HJessica was great, she was kind and very friendly. She even helped me out by phone and gave me the info I needed to make a decision. I definitely recommend this establishment.
Agnes MFor my your service is very expensive, I have used that truck only for 3 hrs and pay more than $90, it's too expensive, your mille rate is so expensive, I never will do again to rent a truck with you.
Swamy MI called to complain about being charged a cleaning fee after we dropped off the van, I had submitted some pictures through the website disputing that the car was dirty at the time of pick up and then they charged me the fee anyways. I don’t see the point of being able to dispute the pictures if they won’t even look at them. After I called they said that I had to contact customer service in order to get a refund and dispute the charge. If you’re renting from any U-haul make sure you take pictures of everything if not they will try to pin it on you.
alexandra TAsk the customers to give some more precision about the how long they will stay with the truck to avoid lost of time to others customers
Paul AThe excellent manager did everything possible for the comfortable use of the provided van. I am completely satisfied. I will recommend this office to all my friends.
NIKOLAI GAssociate was really helpful and cool.
Bryan CThe truck was filled with roaches. Very unsanitary.
Stacy BThe Location was great. My truck had roaches in it. Passenger and myself were totally uncomfortable with the critters crawling on us. Customer service after I complain is a unexpectable. Still waiting for their reply on the matter.
LAMAR BYou guys we’re great!! Don’t Change 😄
STEPHANIE OFront left tire needs replaced
THOMAS BThe woman that we dealt with was great (sorry, I can't remember her name).... very nice to deal with~!
Cathryn SNothing. It was super easy, very convenient. I have no bad things to say.
Linde ASo very friendly customer service, thanks
ANTON PNothing at present
HOWARD FCOULD BE MORE FRENDLY and give more information where to drop the truck like the address. Unfortunaly I am not computer or smart phone knowlegeble .
LESLIE PBuen servicio
DEYANIRA GNothing Your service was excellent
JERRY GOh my god. The no slip mat in the van was hell. Everything I put in the van, I had to set on the edge of the door and then climb in on the side to pick it up and place it deeper inot the van because you can’t slide anything. It was horribly time consuming
Linde AVery speedy check in and out. Love this location.
AHMED AGreat place rental was fast with no hazle.
Erika CDina and Jessy, the two employees were very helpful and nice to me. However, the car was very dirty, Cockroaches were everywhere. I've never seen something like that.
islam sThe young lady that helped us was very friendly and knowledgeable. I'd definitely recommend this location to others.
Shana GMark is sensational and makes the process smooth
Dionysia SExcellent costumer Service.
Jesus MThey were a great office team - they knew their subject and were open to all info and answered all questions satisfactorily! The office was spotless and management was great!
DARWIN BThank you!
Roman BEverything was perfect. Great customer service.
Frank BGreat experience from beginning to end. Definitely will recommend to friends and family. Thank you.
Jessie SI made a reservation for a cargo van and when I got there it wasn’t available. I had no choice but drive the truck for more money. I should at least be charged the price of my reservation . Very unhappy with the disorganization
Daniela MBest attention and the place is impeccable! Love it!
Debra LSeguir como estan de buena atencion al gliente...??
Kelly UExcellent service..great experience..Thank You...
Lorraine LThe staff provided great customer service thanks guys!
Wanda WEverything was easy like 123 no worries clean facilities and equipment to use to transfer and carry your storage.
COREY CWe were given a broom to sweep the inside of the u-haul (we inadvertently left a rope and 2 empty, flattened boxes inside, which we promptly removed) but the bed of the truck had the (expected) signs of being a moving truck when we picked it up (some dirt, dust -- nothing majorly wrong, but it's a rental truck for moving things, which inevitably suggests some normal amount of grime if the truck has been used by more than 1 or 2 customers), so being given a broom to sweep the back of the truck seemed a bit much. Other than that, the truck was exactly what we needed, and the young woman who helped us with the pick up process was polite and helpful. The facilities were also clean and organized. Would recommend
monica v