Customer Reviews for Valley Gas Inc
(U-Haul Neighborhood Dealer)

Rating:

4.0

The Pick up process on the App, is a little confusing. especially when to take pics of fuel and mileage. never could find that instruction

Rating:

3.0

Had to drive to second site to get Pads and dolly

Rating:

5.0

The person working there was really nice. I wish I got his name. Super helpful in all aspects. At first it was tough because the app was not recognizing my reservation which pushed the moving time back a bit. But after the guy started to help me, it was a seamless. I called customer service to help which wasn’t super helpful. I’m very thankful the guy was there to check me in, take my info and give me tips on the truck.

Rating:

2.0

Give them lessons on how to close out

Rating:

2.0

The cab was filthy. The back had an unsecured dolly and a dozen blankets thrown around. I did not order either. I also find it incredibly frustrating to get the truck with only 1/4 tank of gas.

Rating:

1.0

It took me 2 hours to try and get my U Haul from this location. I kept getting disconnected when I called the phone number. The agent at the gas station didn't know anything about what to do. This was a very bad experience with UHaul. I did get the move done. I wish they would reconsider my payment and lower it for me since I had all these issues.

Rating:

3.0

Not charge prices for items that were not provided. Then when notified about it ignore the issue and charge it amyways

Rating:

1.0

Arrived and was told I had to call U-Haul to commence rental for the trailer. Given I had already completed my precheck-in online I was annoyed that I had to waste time with this. When I returned the trailer on the next day (1 hour early, 2:30 PM) no U-Haul rep was present. Was told that the station gas attendant could not help me with the return. Told to spot the trailer down a hill in their parking area between a cluster of vehicles making safe drop maneuvering near impossible.. Finally after several failed attempts to spot the trailer, in frustration I demanded the station attendant serve as a spotter and then another person later appeared and moved a parked auto blocking access. When I returned home I realized that In the process of backing the trailer over the mound and right angle tight turn in U HAUL parking area I apparently bent the trailer ball mount on my vehicle. I have rented from U-HAUL in the past and this experience has now convinced me to identify a rental vendor other than U-HAUL, or simply I'll purchase my own trailer. I definitely will not recommend this location to a friend, but will share the details of my experience with them.

Rating:

5.0

The best spot just missing a pick up truck that’s all but besides that very professional thank you

Rating:

3.0

Location was closed when I dropped off my truck

Rating:

1.0

The rating isnt due to the pickup location, it is due to the poor customer service of Uhaul. Website for checking in through the phone was completely frustrating and took forever, we should only have done the counter service to pick up the keys because it was ridiculous how many times we were asked the same thing on the U-Haul website in order to get our code for getting the keys to this van. Then we were told the van was out of commission and the people at the gas station didn’t understand why U-Haul kept letting people reserve it. In the end, after an hour of trying to get keys, we were able to drive the van away to do our moving, but the guy had to do some makeshift work around on what was out of commission on the van, he had to use a rope or some thing in order to hold a door closed and use the van. I’m not sure this was safe or right to do, but he was trying to make sure we could have a van since we reserved one for the day. Very nice people At Valley Gas, they want to help and provide good customer service, uhaul is the problem and the frustration.

Rating:

2.0

I paid for a dolly and Truck did not have one. Made moving very difficult.

Rating:

1.0

Lied to me and tricked me into returning the U-Haul to the wrong location when my phone was dead

Rating:

5.0

The van was clean, but did not lock, my belongings were not secure

Rating:

2.0

Move to a better location. The area where you drop off is at the bottom of a steep driveway. The trailer nearly rolled away from me when I disconnected it from my hitch. The only available space to leave it was between two large vans with less than four or 5 inches clearance on either side between them. Thankfully I have experience backing trailers into tight spots. The average consumer would not have been able to successfully drop this trailer off at this location.

Rating:

3.0

Fix the lock box. It didn't work and we wasted 2 hours while we were on the phone with customer service. Thank goodness a staff member came with the keys..

Rating:

5.0

Let me talk to a human next time. The flurry of emails is annoying, trying to find the right one to actually rent the vehicle was like running a rat maze. I really think I will rent from some other company when I need a truck next time.