Customer Reviews for Valley Gas Inc
(U-Haul Neighborhood Dealer)

19 comentarios

194 Church St   Whitinsville, MA 01588

(508) 714-0058

Horario

  • Mon–Fri
    8 a. m. - 4 p. m.
  • Sábado
    8 a. m. - 3 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(508) 714-0058

194 Church St
Whitinsville, MA 01588

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 4 p. m.
  • Sábado
    8 a. m. - 3 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Arrived and was told I had to call U-Haul to commence rental for the trailer. Given I had already completed my precheck-in online I was annoyed that I had to waste time with this. When I returned the trailer on the next day (1 hour early, 2:30 PM) no U-Haul rep was present. Was told that the station gas attendant could not help me with the return. Told to spot the trailer down a hill in their parking area between a cluster of vehicles making safe drop maneuvering near impossible.. Finally after several failed attempts to spot the trailer, in frustration I demanded the station attendant serve as a spotter and then another person later appeared and moved a parked auto blocking access. When I returned home I realized that In the process of backing the trailer over the mound and right angle tight turn in U HAUL parking area I apparently bent the trailer ball mount on my vehicle. I have rented from U-HAUL in the past and this experience has now convinced me to identify a rental vendor other than U-HAUL, or simply I'll purchase my own trailer. I definitely will not recommend this location to a friend, but will share the details of my experience with them.

John K. 
Clasificación:
5.0

The best spot just missing a pick up truck that's all but besides that very professional thank you

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN C. 
Clasificación:
3.0

Location was closed when I dropped off my truck

Patrick D. 
Clasificación:
1.0

The rating isnt due to the pickup location, it is due to the poor customer service of Uhaul. Website for checking in through the phone was completely frustrating and took forever, we should only have done the counter service to pick up the keys because it was ridiculous how many times we were asked the same thing on the U-Haul website in order to get our code for getting the keys to this van. Then we were told the van was out of commission and the people at the gas station didn't understand why U-Haul kept letting people reserve it. In the end, after an hour of trying to get keys, we were able to drive the van away to do our moving, but the guy had to do some makeshift work around on what was out of commission on the van, he had to use a rope or some thing in order to hold a door closed and use the van. I'm not sure this was safe or right to do, but he was trying to make sure we could have a van since we reserved one for the day. Very nice people At Valley Gas, they want to help and provide good customer service, uhaul is the problem and the frustration.

Peter R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE G. 
Clasificación:
2.0

I paid for a dolly and Truck did not have one. Made moving very difficult.

Andrea G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathon K. 
Clasificación:
1.0

Lied to me and tricked me into returning the U-Haul to the wrong location when my phone was dead

Bryan M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cameron H. 
Clasificación:
5.0

The van was clean, but did not lock, my belongings were not secure

Elijah C. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
2.0

Move to a better location. The area where you drop off is at the bottom of a steep driveway. The trailer nearly rolled away from me when I disconnected it from my hitch. The only available space to leave it was between two large vans with less than four or 5 inches clearance on either side between them. Thankfully I have experience backing trailers into tight spots. The average consumer would not have been able to successfully drop this trailer off at this location.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
3.0

Fix the lock box. It didn't work and we wasted 2 hours while we were on the phone with customer service. Thank goodness a staff member came with the keys..

Karen K. 
Clasificación:
5.0

Let me talk to a human next time. The flurry of emails is annoying, trying to find the right one to actually rent the vehicle was like running a rat maze. I really think I will rent from some other company when I need a truck next time.

Gary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy C. 
No se han enviado comentarios para esta ubicación.

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