Customer Reviews for Utah Auto Remarketing
(U-Haul Neighborhood Dealer)

211 reviews

1490 W State St   Hurricane, UT 84737

(435) 216-5852

Office Hours

  • Mon: 9 am–2 pm
  • Tue: 9 am–5 pm
  • Wed: 9 am–2 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(435) 216-5852

1490 W State St
Hurricane, UT 84737

Services at this Location:

Office Hours

  • Mon: 9 am–2 pm
  • Tue: 9 am–5 pm
  • Wed: 9 am–2 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excelent

Jorge Obando 
Rating:
5.0

Customer did not leave a comment.

Robert Jones 
Rating:
1.0

I made the reservation for St. George. You changed it to Hurricane the day before I picked up the car dolly. This caused me 30 miles round trip further than I anticipated. This made it very difficult on me as I had a very tight schedule.

James Redden 
Rating:
4.0

Customer did not leave a comment.

Robert Schaubert 
Rating:
5.0

Customer did not leave a comment.

Paul Little 
Rating:
5.0

Customer did not leave a comment.

Roger Sparling 
Rating:
2.0

Just not the friendliest dude in the world. Seemed annoyed that I was there to give them business.

Cameron Pizzo 
Rating:
5.0

Customer did not leave a comment.

Briony Bull 
Rating:
1.0

Equipment was damaged, in disrepair, only discovered hours after leaving the facility and attempting to use the trailer. I had to unload and return to the location to find a replacement rental which wasn’t broken. Delayed the move by several hours.

Jack Zink 
Rating:
4.0

Customer did not leave a comment.

Stephen Spencer 
Rating:
3.0

Customer did not leave a comment.

JOSE MACIAS 
Rating:
5.0

I’m very happy with my rental experience,

Stacy Stubbs 
Rating:
4.0

Customer did not leave a comment.

Mark Petersen 
Rating:
1.0

This is the 2nd time I have used this location. This is the 2nd time I have had problems with the gas in the moving van. When I picked up the van Daniel said it was filled 3/8 to 1/2 a tank. I got in the van and it was only a hair above 1/4 of a tank. This time I took a picture and went and made Daniel come out and look at it. He said it's between 3/8 and 1/2 a tank. He wouldn't even look at it. hen I returned the van I filled it at a hair over 1/4 of a tank. No one was there to check the van in. I parked it and took another picture of the gas gauge. I put the keys in the drop box. When I received my receipt this morning I had been charged an additional $25.00 for 4 gallons of gas. I called Daniel. He was very rude and hung up on me. There was no reason whatsoever to react that way. I wasn't being rude or using bad language. He is very disrespectful towards women and unprofessional. I will never use this location again. Maybe not even uhaul again.

Lisa Shontz 
Rating:
5.0

Customer did not leave a comment.

MARK HASSELL 
Rating:
1.0

Customer did not leave a comment.

teresa valdez 
Rating:
5.0

Customer did not leave a comment.

Andre Morrow 
Rating:
5.0

Customer did not leave a comment.

Jeremy Forseth 
Rating:
3.0

Customer did not leave a comment.

gary parente 
Rating:
3.0

Customer did not leave a comment.

Ted Telford 
Rating:
2.0

Customer did not leave a comment.

Darin Birch 
Rating:
5.0

Customer did not leave a comment.

kolene durfee 
Rating:
3.0

Customer did not leave a comment.

Caine Tsutsui 
Rating:
1.0

First of all, noone was there at 9am for pickup. Couldn't get the uhaul until 10am. I drove the uhaul 12 miles and when I filled the gas tank it took 7.027 gallons of gas. It took $27.33 of gas. Which means the prior customer didn't fill it up and they didn't catch it or someone who runs these uhauls is siphoning gas out of the uhauls. There is no customer service at this location. They probably can't even spell customer service. I like renting uhauls but this is a very poor location.

Tyler Shontz 
Rating:
5.0

Very prompt and professional. No issues at all with pick up and drop off. Sincerely, Ben A. Hinojos

Ben Hinojos 
Rating:
5.0

Customer did not leave a comment.

Darin Thomas 
Rating:
5.0

Customer did not leave a comment.

Roberto Gonzalez 
Rating:
2.0

Was difficult to park the unit in such a small opening. The worker didn’t even care to know there were problems with the tail lights on the trailer. I don’t believe he was even going to get them fixed for the next person.

diane mcCombs 
Rating:
3.0

The front guy was kinda of rude and just told me yo park the trailer down below and to not block any others. He came down shortly after with another customer and took the trailer off my truck and it rolled into my bumper. Didn't do anything but he did not say sorry or anything. He finished helping the other customer and the never came back to the office to check me out. He was rearranging trucks and trailers. The other guy in the office said I could go and I would get an email when he entered in as being returned. I got an email about 1 hour layer. Nir very professional

Kim McKinney 
Rating:
1.0

Employees too busy to help! Will not use this location again.

Kimberly McNamee 
Rating:
4.0

Customer did not leave a comment.

MIRIAM WALTON 
Rating:
3.0

Customer did not leave a comment.

Jonathan Huber 
Rating:
5.0

Incredible service that goes above and beyond any U-haul rental I’ve ever had in my life. Thank you for being so helpful, considerate, and compassionate!

Steven Haddox 
Rating:
1.0

Danny was rude and it was difficult to contact the location.

Rachael Lever 
Rating:
3.0

They were verry rude and did not know what they were doing train them better

Pam Butler 
Rating:
2.0

Yard was full of cars. Hard to get around in yard.drop the key in the box.

owen hooley 
Rating:
5.0

Customer service is the WORST I have ever experienced in Hurricane UT. Door was locked at pick up time. When the door was opened by the attendant there was no greeting. He said “what do you need.” Very sharp and rude. As he was doing the paper work for the trailer a dog was wandering around the office then me, sniffing my crotch, and the attendant said very little. Only asking necessary question and sound annoyed the whole time. Like I was a bother and interrupting something, maybe his morning nap. When we hooked the trailer up he hooked the tongue up and took a picture. Walked back made sure lights worked but never did a walk around to inspect trailer. No check on tires or axel. Anything. Within 10 miles after leaving the yard I noticed a serious vibration. And discovered a tire was separating and bulging. Not wanting to return to that same location and be treated like shit I continued to Cedar city to have the tire switched out. To my astonishment I was treated no better in the Cedar location, and told they could do nothing to help. It’s like a requirement to get bitchy employees. At this time I called road side assistance and they dispatched a tow truck from fricking BEAVER 50 miles away to help me. 3 hours later the tow truck arrived. And took 5 minutes to swap a tire and wheel from another trailer that the Uhaul location should have done for me. This was after making several calls and talking until blue in the face trying to get the Cedar location. FYI Cedar city is a town of more than 35.000 people. And at least 30 tire shops as compared to Beaver with the population do a few thousand. And 3 tires shops. Making someone wait 3 hours to get a 5 minute tire swap done. Wouldn’t let me wait inside and it was over 100 degrees outside.

Alfred Foster 
Rating:
2.0

I was charged $1300 more than I expected,…..

Roger Lyman 
Rating:
3.0

No one available during business hours

Elearie Johnson 
Rating:
3.0

Customer did not leave a comment.

Richard Mairs 
Rating:
5.0

Excellent service

diana walker 
Rating:
5.0

The sales rep was a huge help in my moving process.

Darrin Thedell 
Rating:
5.0

Customer did not leave a comment.

rafael BUENROSTRO 
Rating:
2.0

First thing, the person at pickup got the wrong person after showing my ID. Then when I returned the trailer. The person wasn't there when they were open. Some other person there said drop off trailer and they would see it later. Very unprofessional!

Barry Wiebe 
Rating:
1.0

Person was degrading and very rude. It was as if i interrupted his day by bringing the truck to his location. Will never use this location or recommend this location to anyone.

Kevin Lane 
Rating:
2.0

Truck was not in good repair. Wheels were out of balance so bad I wouldn’t drive it in a long trip. Passenger side windshield wiper does not operate at all… UNSAFE !!! Desk person / Manager didn’t seem to care one bit, I informed him of these things and he didn’t even bother to acknowledge them, let alone write them down. He had a very poor attitude. One of the poorest experiences I’ve ever had with Uhaul!

Dirk Houghton 
Rating:
5.0

Nothing Daniel is very good at his job. I recommend giving him a raise. He always makes my experience great. I was very satisfied with the customer service he provided. Thank you

suzanne wolfe 
Rating:
5.0

All was good.

ROBERT BURNS 
Rating:
5.0

Dropped my wallet while hooking up trailer. I got almost an immediate call, and was able to come back and collect it with everything in it. Very pleased with the staff at this U-Haul Store.

Jeffery Mosdell 
Rating:
2.0

Customer did not leave a comment.

Cameron Eldred 
Rating:
5.0

Customer did not leave a comment.

gordon mageski 
Rating:
1.0

We were going to drop off our U-Haul equipment just after 9am on a Thursday. The drop off location had no one working, and a vehicle was strategically parked to block the entrance. I tried calling the number and it went through a Google screening, never called me back. We had to leave and come back the next day. When we asked about the car blocking the entrance, the person had nothing to say. I wouldn't suggest this location to anyone, for any reason. They shouldn't be able to be a drop off location.

ken hafermann 
Rating:
2.0

Make reservation/confirmed to be pickup in St George on June 12 at 4:00PM. Late morning June 12th got message Reserved unit is NO AVAILABLE "DID NOT PASS SAFETY". But another available in HERRICANE 18 miles away. I asked if they can bring it to St George and was told NO. With NO time to make other arrangement was FORCED to accept the option. The unit was an OLD trailer with rust much wear on it. The people Herricane location were great. EXCEPT the condition of the trailer and "BEAT AND SWITCH" in St George Uhaul is unprofessional.. I have been a customer of UHAUL for almost 20 years and NEVER was treated this way.

Serafin June Montenegro 
Rating:
5.0

Customer did not leave a comment.

Thomas Wilkinson 
Rating:
4.0

Customer did not leave a comment.

TERRY CROSS 
Rating:
4.0

Customer did not leave a comment.

JAMES KNUDSON 
Rating:
2.0

The drop off location was blocked off and there was no one in sight to help me with my concerns about the vehicle.

Nikolas Thiriot 
Rating:
5.0

Customer did not leave a comment.

Jake Moser 
Rating:
3.0

Customer did not leave a comment.

TERRY CROSS 
Rating:
3.0

Customer did not leave a comment.

Corey Davis 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
4.0

Customer did not leave a comment.

Harvey Seder 
Rating:
5.0

Customer did not leave a comment.

Tony Leavitt 
Rating:
5.0

Loved the truck, just wish we did a walk through as the side mirror kept moving and I couldn't see until we tightened the mirror screws. Overall, all good, thank you 😊

Gaberial Cuscas 
Rating:
5.0

Excellent check in, service attendant hustled and provided excellent instruction. The trailer is old and haggard but the customer service was excellent.

Jon Woozley 
Rating:
3.0

Customer did not leave a comment.

CARLA RAMIREZ 
Rating:
3.0

Excellent self service return experience

elizabeth ficara 
Rating:
1.0

I got charged $22.43 for clean and missing/damage fee. The trailer was returned clean and no new damage.

LAURA LISTER 
Rating:
5.0

Nothing a most excellent experience.

Reed Nuzman 
Rating:
4.0

Customer did not leave a comment.

Edgar Montiel 
Rating:
5.0

Customer did not leave a comment.

Christina Moser 
Rating:
3.0

Not a big city Uhaul location but the service was what I expect. No complaints

Michael Bodell 
Rating:
4.0

It was very dark at the time of pick-up. No lights on in the yard. The drop-off instructions were lacking. “Put the key in A1”?! What the heck or where is A1? This is a used car lot with a single key drop box. There was also a referenced to the cylinder lock code. I just put the key back where I found it; in the back. Also, spend about $200 and get a new steering wheel. Just doing this one fix will give your customers a feeling of driving a new truck. Everything else about the truck was fine, just the steering wheel felt like pieces were coming off in your hands while driving.

CHRISTOPHER WILLIAMS 
Rating:
2.0

No one to talk to. Place opens at 10AM and closes at 4PM.Couldn’t get anyone on the phone to speak to.

Gareld Swapp 
Rating:
5.0

Excellent customer service

rodrigo perezvera 
Rating:
5.0

Customer did not leave a comment.

Gino Lancellotti 
Rating:
3.0

Customer did not leave a comment.

Rodney Hamlin 
Rating:
3.0

I wouldn't recommend using uhaul at all it was a horrible experience and except for the twitter help crew contacting customer service was the worst part.

Adam Garrard 
Rating:
3.0

Customer did not leave a comment.

Roger Taylor 
Rating:
2.0

He charged me $25 cleaning fee. I sweep up the truck and cleaned it out. It happened to snow and I took it to the dump and the road was partially dirt so the truck tires got muddy. I filled the gas tank also.

Wade Doi 
Rating:
5.0

Communication improvement locally. Hard to get on the phone and meet at office. Overall the person was very kind

Cindy Ulshafer 
Rating:
3.0

Customer did not leave a comment.

Ronald Hughes 
Rating:
3.0

N/A

Randy Paulson 
Rating:
5.0

Great service!

Theresa Paull 
Rating:
5.0

Customer did not leave a comment.

Ted Payne 
Rating:
5.0

Customer did not leave a comment.

KERIC JABE DALTON 
Rating:
5.0

Customer did not leave a comment.

Brad Brewer 
Rating:
3.0

Customer did not leave a comment.

MARK GREER 
Rating:
4.0

Customer did not leave a comment.

Debbie Brookham 
Rating:
5.0

Great service and price for rental truck!

Genia Spencer 
Rating:
2.0

REMEMBER PURCHASED EQUIPMENT AND TAKE A CHECK ENGINE LIGHT TO THE SHOP. THE ENGIBE ISSUE COULDVE KILLED SOMEONE.

Candice Lindquist 
Rating:
3.0

Customer did not leave a comment.

Debra Alston 
Rating:
5.0

Customer did not leave a comment.

Tonya Beutler 
Rating:
5.0

Transmission felt like it was about to break down and leave me stranded, luckily made it to my location. More frequent maintenance with signed inspections should be done.

Stephan nissen 
Rating:
3.0

Customer did not leave a comment.

stacy ott 
Rating:
5.0

Customer did not leave a comment.

Ronald Stagg 
Rating:
5.0

This uhaul agent always pleasant and awesome to work with.

Karen Harris 
Rating:
3.0

Customer did not leave a comment.

Adam Allred 
Rating:
5.0

Charge less.

Terry Delpier 
Rating:
3.0

Customer did not leave a comment.

Ciera Huha 
No reviews have been submitted for this location.

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