Customer Reviews for Utah Auto Remarketing
(U-Haul Neighborhood Dealer)

Clasificación:

5.0

The men at this location were very nice and helpful. I really appreciate good customer service. I would highly recommend this location for anyone's moving neeeds.

Clasificación:

1.0

The uhaul agent was incredibly rude to me. Speaking over me when the reservation details were wrong. The check engine light was on when I got the rental and was ignored about it. The inside of the cab also smelled so strongly of cigarettes that I had an asthma attack. I hope to never go to this location again. I contacted uhaul directly immediately after leaving the rental location. I was seriously appalled by how I was treated.

Clasificación:

5.0

Overpriced

Clasificación:

5.0

Not do anything uhaul, thats what. The guy who transferred me over here lied about how much it was. These guys were great, but the original guys are dorks.

Clasificación:

1.0

This should not be a uhaul location at all. Very rude guy. Uhaul would probably be doing him a favor by stripping the Uhaul out of there since it is obvious that he hates people in general!

Clasificación:

2.0

I dropped off during business hours but never saw anyone.

Clasificación:

5.0

Great service!

Clasificación:

1.0

In returning the trailer, this place was a non-descript location that happens to do everything from selling cars to windshield repair. It stated that they opened at 9am but no one was there and the entrance to the lot was blocked by the numerous vehicles they had on their lot, so I had to park on the street and call the business. Luckily the guy answered his phone and said he was at Wal-Mart and was on his way, so we had to wait for him to get there for our drop off. I don't understand how this whole process could be so difficult as we were told by UHaul that they don't know where their equipment is at any given time?? Don't you keep track of what was rented out and where it was returned, so you should know. Really surprised at how disorganized this whole process was...

Clasificación:

3.0

I was charged a cleaning fee even though I spent the time to ensure the vehicle I dropped off was clean.

Clasificación:

2.0

We dropped off after hours and was scheduled to drop off both equipment at different locations. When we arrived at the Hurricane location, parking was extremely tight and difficult to properly get equipment in effectively and we were quickly told to leave so that they could block off the entrance.

Clasificación:

5.0

The pick up site is a local business with limited space however were proficient at ensuring the car hauler was connected and safe with little assistance from me.

Clasificación:

1.0

The lot is full of cars, I pulled the truck into the only available space. A man who worked there backed up and rolled the window down( I assumed to speak to me), so I asked if where I parked the truck was okay. He started throwing his hands up and smacking the steering wheel because I was bothering him and told me to "vamos". Men inside the building were just as dismissive and barely even acknowledged I was there. This place was a flipping joke and all I did was drop off keys.

Clasificación:

2.0

It is combined with another business. It was very unclear where to go. It was an easy drop off though.

Clasificación:

4.0

Watch gas gauge when refilling Not accurate

Clasificación:

5.0

Worked out just fine.

Clasificación:

2.0

Tires that don't explode

Clasificación:

1.0

This location does not have a clear dropoff location, is a dusty ugly yard and the first thing the individual I spoke to said was oh we're going to have to charge you a cleaning fee. He was a rude oafish lump of a man, gouging to get an extra piece. Were he whom I rented from, I'd never recommend Uhaul to anyone. The fee was later refunded having called Uhaul corporate however the need to take that step for lack of corporate transparency is what sparks lack of confidence in any company. When one prepays and cleaning is a brief subsection that isn't outlined in any meaningful way, it creates a sense something is being hidden intentionally.

Clasificación:

3.0

Drop off boy was very professional. Quick drop off

Clasificación:

5.0

employee was very helpful to verify that I had a wire inoperable on my car

Clasificación:

1.0

Guy was fairly grumpy that there were some bugs on the front of the truck and complains about how hard it was to clean them and went on and on about it. This was never explained by anyone anywhere. Then he said he had to charge me $16 or else he'd loose his franchise. It was also almost impossible to safely enter the yard where we were supposed to drop it off.

Clasificación:

2.0

Guy was fairly grumpy that there were some bugs on the front of the truck and complains about how hard it was to clean them and went on and on about it. This was never explained by anyone anywhere. Then he said he had to charge me $16 or else he'd loose his franchise. It was also almost impossible to safely enter the yard where we were supposed to drop it off.

Clasificación:

1.0

Replace the manager. He sucks butt.

Clasificación:

5.0

Attentive, professional staff. Easy pick up. Trailer had new tires. Returned trailer a day early; rental facility adjusted rental rate. I will definitely use this location again! Gracias.

Clasificación:

2.0

This location is a used car lot with a dirt parking lot. I generally do not like the neighborhood U-Haul locations. I would rather have a couple more REAL U-Haul locations than a bunch of neighborhood locations.

Clasificación:

5.0

Nothing ,it was Perfect easy pick up no waiting and the gentlemen that helped me was very nice and professional thank uhaul for making my move a lot easier .thanks again. Charlene

Clasificación:

4.0

Uhaul called me the day before the pickup time for the trailer to inform me that the size I reserved would not be available at that location and I would have to drive 20 miles to another location to obtain a trailer of that size. Annoying to say the least. However, Uhaul offered me a larger trailer for the same price because one was available at my original pickup location which worked well enough. So the problem was solved and it worked well enough for me. However, it might not work for another person who might not have a vehicle powerful enough to haul the larger trailer offered. Just a thought.

Clasificación:

5.0

Very helpful

Clasificación:

5.0

They are always awesome there!

Clasificación:

5.0

Excelent

Clasificación:

1.0

I made the reservation for St. George. You changed it to Hurricane the day before I picked up the car dolly. This caused me 30 miles round trip further than I anticipated. This made it very difficult on me as I had a very tight schedule.

Clasificación:

2.0

Just not the friendliest dude in the world. Seemed annoyed that I was there to give them business.

Clasificación:

1.0

Equipment was damaged, in disrepair, only discovered hours after leaving the facility and attempting to use the trailer. I had to unload and return to the location to find a replacement rental which wasn't broken. Delayed the move by several hours.

Clasificación:

5.0

I’m very happy with my rental experience,

Clasificación:

1.0

This is the 2nd time I have used this location. This is the 2nd time I have had problems with the gas in the moving van. When I picked up the van Daniel said it was filled 3/8 to 1/2 a tank. I got in the van and it was only a hair above 1/4 of a tank. This time I took a picture and went and made Daniel come out and look at it. He said it's between 3/8 and 1/2 a tank. He wouldn't even look at it. hen I returned the van I filled it at a hair over 1/4 of a tank. No one was there to check the van in. I parked it and took another picture of the gas gauge. I put the keys in the drop box. When I received my receipt this morning I had been charged an additional $25.00 for 4 gallons of gas. I called Daniel. He was very rude and hung up on me. There was no reason whatsoever to react that way. I wasn't being rude or using bad language. He is very disrespectful towards women and unprofessional. I will never use this location again. Maybe not even uhaul again.

Clasificación:

1.0

First of all, noone was there at 9am for pickup. Couldn't get the uhaul until 10am. I drove the uhaul 12 miles and when I filled the gas tank it took 7.027 gallons of gas. It took $27.33 of gas. Which means the prior customer didn't fill it up and they didn't catch it or someone who runs these uhauls is siphoning gas out of the uhauls. There is no customer service at this location. They probably can't even spell customer service. I like renting uhauls but this is a very poor location.

Clasificación:

5.0

Very prompt and professional. No issues at all with pick up and drop off. Sincerely, Ben A. Hinojos

Clasificación:

2.0

Was difficult to park the unit in such a small opening. The worker didn't even care to know there were problems with the tail lights on the trailer. I don't believe he was even going to get them fixed for the next person.

Clasificación:

3.0

The front guy was kinda of rude and just told me yo park the trailer down below and to not block any others. He came down shortly after with another customer and took the trailer off my truck and it rolled into my bumper. Didn't do anything but he did not say sorry or anything. He finished helping the other customer and the never came back to the office to check me out. He was rearranging trucks and trailers. The other guy in the office said I could go and I would get an email when he entered in as being returned. I got an email about 1 hour layer. Nir very professional

Clasificación:

1.0

Employees too busy to help! Will not use this location again.

Clasificación:

5.0

Incredible service that goes above and beyond any U-haul rental I've ever had in my life. Thank you for being so helpful, considerate, and compassionate!

Clasificación:

1.0

Danny was rude and it was difficult to contact the location.

Clasificación:

3.0

They were verry rude and did not know what they were doing train them better

Clasificación:

2.0

Yard was full of cars. Hard to get around in yard.drop the key in the box.

Clasificación:

5.0

Customer service is the WORST I have ever experienced in Hurricane UT. Door was locked at pick up time. When the door was opened by the attendant there was no greeting. He said "what do you need." Very sharp and rude. As he was doing the paper work for the trailer a dog was wandering around the office then me, sniffing my crotch, and the attendant said very little. Only asking necessary question and sound annoyed the whole time. Like I was a bother and interrupting something, maybe his morning nap. When we hooked the trailer up he hooked the tongue up and took a picture. Walked back made sure lights worked but never did a walk around to inspect trailer. No check on tires or axel. Anything. Within 10 miles after leaving the yard I noticed a serious vibration. And discovered a tire was separating and bulging. Not wanting to return to that same location and be treated like shit I continued to Cedar city to have the tire switched out. To my astonishment I was treated no better in the Cedar location, and told they could do nothing to help. It's like a requirement to get bitchy employees. At this time I called road side assistance and they dispatched a tow truck from fricking BEAVER 50 miles away to help me. 3 hours later the tow truck arrived. And took 5 minutes to swap a tire and wheel from another trailer that the Uhaul location should have done for me. This was after making several calls and talking until blue in the face trying to get the Cedar location. FYI Cedar city is a town of more than 35.000 people. And at least 30 tire shops as compared to Beaver with the population do a few thousand. And 3 tires shops. Making someone wait 3 hours to get a 5 minute tire swap done. Wouldn't let me wait inside and it was over 100 degrees outside.

Clasificación:

2.0

I was charged $1300 more than I expected,…..

Clasificación:

3.0

No one available during business hours

Clasificación:

5.0

Excellent service

Clasificación:

5.0

The sales rep was a huge help in my moving process.

Clasificación:

2.0

First thing, the person at pickup got the wrong person after showing my ID. Then when I returned the trailer. The person wasn't there when they were open. Some other person there said drop off trailer and they would see it later. Very unprofessional!

Clasificación:

1.0

Person was degrading and very rude. It was as if i interrupted his day by bringing the truck to his location. Will never use this location or recommend this location to anyone.

Clasificación:

2.0

Truck was not in good repair. Wheels were out of balance so bad I wouldn't drive it in a long trip. Passenger side windshield wiper does not operate at all… UNSAFE !!! Desk person / Manager didn't seem to care one bit, I informed him of these things and he didn't even bother to acknowledge them, let alone write them down. He had a very poor attitude. One of the poorest experiences I've ever had with Uhaul!