We arrived at 4:30. No one at location to help get covered trailer off hitch. Had to use car jack. No blocks of wood anywhere to put under hitch. Grounds full of weeds. Business open 9 to 4…..really.
Bart S.
Customer Reviews for Utah Auto Remarketing
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Very easy to work with. Thanks
Marleen N.I was sent to a different location and arrived there at 6am and found out that I couldn't get the truck until 8am. Poor service.
Haavard S.There are no personnel. You must use the online return. It was convenient, but nothing else.
Nikolaos K.Had total cooperation from the staff at Hurricane, hitched the trailer up for me and I was on my way!!
Russle K.Signs on the front door are very unfriendly to customers. Actually wants to charge a fee of $25 if you park in their front parking spots for more than 20 minutes? Totally not customer friendly message!!
JOE K.Better communication.
Gregory H.It would have been nicer to drop off the truck at one of the many closer locations in St George, the actual city of our move, but instead we had to drive to a different city to drop off the vehicle. Otherwise, the dropoff was smooth.
Brent C.When I reserved the trailer. I chose a location in St. George utah close to the vehicle being towed. The day before my reservation. I received a call stating that the Location did not have my trailer. And I would have to travel 35 miles round trip to another u haul facility if I still needed the trailer. Upon arriving there we were told that the first location doesn't rent car trailers. If that is the case they should remove that option from there location and save a lot of extra hassle for customers needing to get on the road.
Stuart J.Everyone and everything was great.
Thomas T.The entrance could be better marked for out of town people
Lance C.Felt like we were a bother when dropping off the trailer.
Phillip A.No one was there, it was a used car dealership. Everyone was confused that I eventually talked to upon drop off. I was told to move the truck to the other end of the parking lot, no check out procedure or communication about checking mileage, fuel, or vehicle condition. No final bill out. I would not rent there again.
ALEX C.The brakes on the unit I rented could use some service.
Add B.Great job. Fast and friendly.
John K.I would never recommend this place to anyone.
Erik A.Told me to take it to the back of the lot and park it and unload it. The back of the lot was narrow and hard to maneuver in. It was during business hours. I feel he should have been more involved with the drop off.
Trisha J.Very professional
LOUIS S.Everything was great. Easy process.
Mike B.The service was quick and easy…thank you
mike W.U-Haul sent me to a drop off location that did not accept trailers. I had to go nearly 100 miles round trip out of my way to return the trailer. It was a very poor experience. The drop off location was fine. U-Haul was the cause of all my problems from the start
Jeffrey D.I arrived on the lot, and the representative quickly showed up. He said he would check in the U haul after he helped someone else. When I asked for help undoing the ratchet straps, he said that his insurance would not cover him helping take me car off the trailer. He repeated this over three times even though I acknowledged his comment. I didn't want help getting my car off the trailer, I just have troubles working the rachet straps. I was already stressed due to my toddler panicking while I was away. He refused to be present in any way while I worked the rachet straps and unloaded the car. I would not wish this horrible customer service on anyone who made a long journey with a small child .
Crystal M.