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Customer Reviews for Utah Auto Remarketing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Overall, really happy with the experience of renting AU. Hall only critique I have is when returned. If someone checks out the u hole after Sean has rented it, that they check behind the seat in the cab, to see if there's in trash but other than that, the truck was well maintained to be used to do what I needed to do. So overall, I gave it 5 stars.
Joshua JThe staff were super friendly and very professional. I really appreciate the extra effort made by the staff at this location to ensure I was well taken care of and my experience was pleasant. I will definitely recommend this location because of the staff.
Leighann DA+
Marshall SI will be renting from these folks again. It was a pleasant experience from start to finish. The manager was very helpful and knowledgeable. He helped me hook up my trailer and checked all the lights and turn signals. When I returned the trailer, he was there to help me again. He asked how my trip went and if the trailer towed ok. Thanks again, it was a great experience.
Bryan BQuick and easy process to complete the rental
Jose RSend the customer to a different moving company
KORY RFriendly staff!
Steven VVery good customer service
victor hGreat service!
Keith AVery narrow entrance and exit to the pickup location. Employee was surprised that I had a reservation but the equipment and supplies were available. Employee was very helpful with hookup but should have explained weight distribution requirements for trailers. I was aware of the requirements for weight distribution in trailers when towing and was surprised it wasn't mentioned.
Harry HIt was great
Sheryl TEverything was great
Danny MLocation is staffed limited hours.
Jeffrey CThe lock on the truck was very greasy and should be cleaned up before renting.
Mark SVery difficult entry to the lot. I had to unhook the car out in a busy street because it was not possible to pull into the lot. The property is sloppedand mostly dirt. Employee offered no assistance. Difficult to turn my RV around to get back out.
PAUL SThe men at this location were very nice and helpful. I really appreciate good customer service. I would highly recommend this location for anyone's moving neeeds.
carol sThe uhaul agent was incredibly rude to me. Speaking over me when the reservation details were wrong. The check engine light was on when I got the rental and was ignored about it. The inside of the cab also smelled so strongly of cigarettes that I had an asthma attack. I hope to never go to this location again. I contacted uhaul directly immediately after leaving the rental location. I was seriously appalled by how I was treated.
Alyssa HOverpriced
Marcus RNot do anything uhaul, thats what. The guy who transferred me over here lied about how much it was. These guys were great, but the original guys are dorks.
Marcus RThis should not be a uhaul location at all. Very rude guy. Uhaul would probably be doing him a favor by stripping the Uhaul out of there since it is obvious that he hates people in general!
Carlos RI dropped off during business hours but never saw anyone.
Diane DGreat service!
toni bIn returning the trailer, this place was a non-descript location that happens to do everything from selling cars to windshield repair. It stated that they opened at 9am but no one was there and the entrance to the lot was blocked by the numerous vehicles they had on their lot, so I had to park on the street and call the business. Luckily the guy answered his phone and said he was at Wal-Mart and was on his way, so we had to wait for him to get there for our drop off. I don't understand how this whole process could be so difficult as we were told by UHaul that they don't know where their equipment is at any given time?? Don't you keep track of what was rented out and where it was returned, so you should know. Really surprised at how disorganized this whole process was...
kurt bI was charged a cleaning fee even though I spent the time to ensure the vehicle I dropped off was clean.
Connor GWe dropped off after hours and was scheduled to drop off both equipment at different locations. When we arrived at the Hurricane location, parking was extremely tight and difficult to properly get equipment in effectively and we were quickly told to leave so that they could block off the entrance.
Virginia MThe pick up site is a local business with limited space however were proficient at ensuring the car hauler was connected and safe with little assistance from me.
Curtis CThe lot is full of cars, I pulled the truck into the only available space. A man who worked there backed up and rolled the window down( I assumed to speak to me), so I asked if where I parked the truck was okay. He started throwing his hands up and smacking the steering wheel because I was bothering him and told me to "vamos". Men inside the building were just as dismissive and barely even acknowledged I was there. This place was a flipping joke and all I did was drop off keys.
Bethanie GIt is combined with another business. It was very unclear where to go. It was an easy drop off though.
Pamela FWatch gas gauge when refilling Not accurate
Kevin KWorked out just fine.
PEGGY CTires that don't explode
Tom LThis location does not have a clear dropoff location, is a dusty ugly yard and the first thing the individual I spoke to said was oh we're going to have to charge you a cleaning fee. He was a rude oafish lump of a man, gouging to get an extra piece. Were he whom I rented from, I'd never recommend Uhaul to anyone. The fee was later refunded having called Uhaul corporate however the need to take that step for lack of corporate transparency is what sparks lack of confidence in any company. When one prepays and cleaning is a brief subsection that isn't outlined in any meaningful way, it creates a sense something is being hidden intentionally.
Dustin FDrop off boy was very professional. Quick drop off
Shelly Semployee was very helpful to verify that I had a wire inoperable on my car
sean mGuy was fairly grumpy that there were some bugs on the front of the truck and complains about how hard it was to clean them and went on and on about it. This was never explained by anyone anywhere. Then he said he had to charge me $16 or else he'd loose his franchise. It was also almost impossible to safely enter the yard where we were supposed to drop it off.
Douglas TGuy was fairly grumpy that there were some bugs on the front of the truck and complains about how hard it was to clean them and went on and on about it. This was never explained by anyone anywhere. Then he said he had to charge me $16 or else he'd loose his franchise. It was also almost impossible to safely enter the yard where we were supposed to drop it off.
Douglas TReplace the manager. He sucks butt.
Brian RAttentive, professional staff. Easy pick up. Trailer had new tires. Returned trailer a day early; rental facility adjusted rental rate. I will definitely use this location again! Gracias.
Todd SThis location is a used car lot with a dirt parking lot. I generally do not like the neighborhood U-Haul locations. I would rather have a couple more REAL U-Haul locations than a bunch of neighborhood locations.
Glen JNothing ,it was Perfect easy pick up no waiting and the gentlemen that helped me was very nice and professional thank uhaul for making my move a lot easier .thanks again. Charlene
Charlene DUhaul called me the day before the pickup time for the trailer to inform me that the size I reserved would not be available at that location and I would have to drive 20 miles to another location to obtain a trailer of that size. Annoying to say the least. However, Uhaul offered me a larger trailer for the same price because one was available at my original pickup location which worked well enough. So the problem was solved and it worked well enough for me. However, it might not work for another person who might not have a vehicle powerful enough to haul the larger trailer offered. Just a thought.
Roger DVery helpful
ted hThey are always awesome there!
Kara RExcelent
Jorge OI made the reservation for St. George. You changed it to Hurricane the day before I picked up the car dolly. This caused me 30 miles round trip further than I anticipated. This made it very difficult on me as I had a very tight schedule.
James RJust not the friendliest dude in the world. Seemed annoyed that I was there to give them business.
Cameron PEquipment was damaged, in disrepair, only discovered hours after leaving the facility and attempting to use the trailer. I had to unload and return to the location to find a replacement rental which wasn't broken. Delayed the move by several hours.
Jack Z