El cliente no dejó un comentario.
Matt M.
Customer Reviews for Upper Valley Plow & Trailer Sales & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
I would not recommend the 24/7 check in. It was not clear how the process would work. Asking for a passport is stupid. Who carries their passport to pick up a u-haul truck? Also, I am self employed. there is not employer to confirm my identity. So U haul confirmed with three separate people and told them that they had their number in case I did not return the truck. Really? Ultimately, a strong signal is needed-but we did not have so that limited the pick up process. It took me 40 minutes for something that should have taken 5. Everything that could not work for me didnt. Very odd pick up process. I would rather get an email/text the night before with the lock box code and U haul drop the confirmation process. They have a valid credit card. I doubt that if I did not return the rental and Uhaul went after any of the three people U haul called to confirm my idenity - that any conviction would stand up in court. I was happy to drop off my rental two days early. Other than the pick up process, all went well.
andrea M.Uhaul was covered in 14 inches of snow and I had to clear it and shovel out a path to get it out. Almost didn't get it out. Not happy about that.
Michael G.We struggled with the drop off location. One version of my check-in had accepted UHaul Moving and Storage of Middletown as my drop off location, but we tried to assign Portland Citgo. I finally read my text messages to solve it. These guys were exasperated with me by the time I left. I tried to show them respect when leaving.
James N.This was the first time that I have ever dropped a truck off at this location. It was dark when I got there so couldn't really see too much. Just parked the truck, dropped the keys in the box and left with my daughter who met me there. Location was easy to find.
Teresa H.The location had poor cell service, so do online reservations ahead of time
jesse E.the location that I dropped off had a new guy working there also but after trying to deal with uhaul on the phone and got transferred to some messages that tried to sell me something over and over, he found a number for traffic to finally change the drop off to the same location as car carrier and I really am confused on why the guy from Leominster couldn't do that. when I called him.
mark C.The gentleman at the drop off location was very helpful. the only issue was that the address that was given to me was a couple of miles away from the actual office.
Stephen L.Everyone was super helpful, only issue was one of the items reserved (utility cart) was not available.
Scott W.